Originally Posted by mardibloke (Post 388582)

says in the shop.nokia FAQ that orders over 30 days old, they will try and contact you to confirm you wish to keep the order.

Were your phone contact details in order on your account for the web site?

Originally Posted by Venomrush (Post 388402)

They don't ask you to callback to 'reconfirm' the order unless you used multiple discount codes.

Originally Posted by manic (Post 388730)

Mine was cancelled and no joy speaking to Nokia. Can I ask those that re-ordered with a 15% discount -

Has anyone reordered over the internet (to enable Quidco tracking?) or has it all been processed over the telephone?
Thanks

Originally Posted by pancro (Post 388313)

I preordered in September, used no codes whatsoever and wanted to show my full support by committing to buy a product at full price without having even seen it.

Then in October my order was cancelled and I was requested to call Nokia, as opposed to them calling/emaling me to explain what had happened. OK.

The next thing I know is that yesterday my order was CANCELLED (as opposed to be put on hold) because they couldn't take money off my Barclaycard credit card. Now, unless Nokia have been living under a rock for the past 5 years, their e-commerce workflow experts must know that it's become industry practice for credit card companies to decline initially a "suspicious" (whatever it means) transaction, check with the account holder, authorise it afterwards.

That's why for example dabs.com put an order on hold, verified the details with me, and everything went smoothly afterwards.

The fact that the Nokia shop is designed to freak out and CANCEL the order instead of just put it on hold until the appropriate checks are done is just poor, poor poor customer service.

I am not going to place my order again. I may as well wait for Maemo 6 since my Palm Prē has been such an excellent device so far. Bitterly disappointed by Nokia treating enthusiastic early adopters like this.

Originally Posted by pancro (Post 388739)

After seeing so many people being able to apply their original 15% discount, I decided to call, explained the situation, explained that I was not willing to reorder an N900 at £499 knowing that many other people were getting a 15% discount. Given the inconvenience this caused, I asked what Nokia could do for me. After speaking with his manager, the person I spoke with told me that they were only giving discounts to the people who originally preordered with a code. I explained that I felt rather stupid to place an order at £499 knowing that the next person could have done it for £424 and I was very quickly dismissed with "OK, bye".

Really bad customer experience. The more I think about it the more it saddens me. Back in September, I was so enthusiastic that I was basically willing to pay £499 to be a beta tester...

Originally Posted by custard (Post 388743)

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