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-   -   Jolla Tablet Refunds (latest developments) (https://talk.maemo.org/showthread.php?t=94393)

att 2016-01-24 12:46

Re: The Future of Jolla's Tablet
 
BTW there was a short tablet update from Lassila at the comments of Jolla Blog:

Quote:

JuhaniLassila on January 21, 2016 at 8:49 am

Hi everyone. The Jolla Tablet project update is just around the corner, sorry to keep you all waiting. We realize fully the frustration and all, but we really need to figure all the practicalities before we communicate about the process going further. Stay tuned!

Dave999 2016-01-24 13:23

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by att (Post 1496132)
BTW there was a short tablet update from Lassila at the comments of Jolla Blog:

That was discussed a week ago but let hope it's means something solid this upcoming week.

att 2016-01-24 14:45

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496134)
That was discussed a week ago but let hope it's means something solid this upcoming week.

I noticed there was talk about Twitter message but the blog update had a little bit more info. And if there was a talk about the the blog update then I missed it.

I wouldn't count three days as a week :)

Dave999 2016-01-24 15:49

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by att (Post 1496138)
I noticed there was talk about Twitter message but the blog update had a little bit more info. And if there was a talk about the the blog update then I missed it.

I wouldn't count three days as a week :)

No worries. just tripple post :D jolla do that every time and then nothing :D

mscion 2016-01-25 14:12

Re: The Future of Jolla's Tablet
 
2 Attachment(s)
Quote:

Originally Posted by Dave999 (Post 1496134)
That was discussed a week ago but let hope it's means something solid this upcoming week.

Been shoveling out the past couple of days. Got about 2 1/2 feet of snow (76.2cm). Have only had a cursory look at threads here. So anything new?

tommo 2016-01-25 14:20

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496274)
Been shoveling out the past couple of days. Got about 2 1/2 feet of snow (76.2cm). Have only had a cursory look at threads here. So anything new?

If jolla gave me the option of the tablet or 2 feet of snow, id take the snow all day long :D

peterleinchen 2016-01-25 16:11

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by tommo (Post 1496275)
If jolla gave me the option of the tablet or 2 feet of snow, id take the snow all day long :D

I guess juiceme might invite you, then.
.
.
.
To shovel his snow ;)


I would take the snow only if they also deliver some mountains together with lifts and slopes :D

mscion 2016-01-25 16:50

Re: The Future of Jolla's Tablet
 
1 Attachment(s)
Quote:

Originally Posted by peterleinchen (Post 1496289)
I guess juiceme might invite you, then.
.
.
.
To shovel his snow ;)


I would take the snow only if they also deliver some mountains together with lifts and slopes :D

Just saw this on a web cam from jolla land. It's pretty there.

Dave999 2016-01-25 17:02

Re: The Future of Jolla's Tablet
 
No news today. I repeat: No News Today!

ZogG 2016-01-25 17:10

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by tommo (Post 1496275)
If jolla gave me the option of the tablet or 2 feet of snow, id take the snow all day long :D

Of course, anyone would. Even snow is better than nothing :P

ZogG 2016-01-25 17:11

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496299)
No news today. I repeat: No News Today!

http://i1145.photobucket.com/albums/...ps698a8e87.jpg

att 2016-01-25 20:40

Re: The Future of Jolla's Tablet
 
Web cams from Jollalandia or Helsinki:

http://www.raksakamera.fi/583879/fi/read/Jatkasaari_2
http://www.raksakamera.fi/4346790/fi/read/Kalasatama

Snow and more snow.

mscion 2016-01-25 20:47

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by att (Post 1496342)

Looks fantastic! And Jollalandia! I love it. Someone should write a book titled the Chronicles of Jollandia. I wonder what the ending will be...

zenecho 2016-01-26 09:54

Re: The Future of Jolla's Tablet
 
blimey its gone very quiet? I'm missing my daily dose of posts as its something I look forward to reading when I have a quiet moment at work

ZogG 2016-01-26 11:07

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by zenecho (Post 1496393)
blimey its gone very quiet? I'm missing my daily dose of posts as its something I look forward to reading when I have a quiet moment at work

As there is nothing new to say. As always Jolla failed at something and went silent on that. It's not only common for them if they face any problem, but only with tablet they did it multiple times, which means they would do it again and again.
People can give excuses with resources, times, how difficult it and that they need to see all options. But Year passed and soon there would be year from first promised delivery date. And they can't just keep doing it. Especially those people who keep repeating that it's a business, as they are the first who should understand that business is about taking responsibilities for your actions and it's not some game you can postpone to "soon" everytime.

mscion 2016-01-26 13:09

Re: The Future of Jolla's Tablet
 
1 Attachment(s)
Quote:

Originally Posted by ZogG (Post 1496398)
As there is nothing new to say. As always Jolla failed at something and went silent on that. It's not only common for them if they face any problem, but only with tablet they did it multiple times, which means they would do it again and again.
People can give excuses with resources, times, how difficult it and that they need to see all options. But Year passed and soon there would be year from first promised delivery date. And they can't just keep doing it. Especially those people who keep repeating that it's a business, as they are the first who should understand that business is about taking responsibilities for your actions and it's not some game you can postpone to "soon" everytime.

Well, it's just the same old same old. Maybe it's time to think outside of the bag...

juiceme 2016-01-26 13:53

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496405)
Well, it's just the same old same old. Maybe it's time to think outside of the bag...

Why should you do that when you are comfortable in the basket...
http://www.swagman.org/juice/20160103_001.jpg

Dave999 2016-01-26 14:20

Re: The Future of Jolla's Tablet
 
I say JollaCat is in the bag comfortable with all our money. We, lastu, manufacturers, investors are waiting outside in the cold dark world.

No news today. @Jolla...Locate the corner!

ZogG 2016-01-26 14:29

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496405)
Well, it's just the same old same old. Maybe it's time to think outside of the bag...

Same question I ask you. If you let them do it for you again and again, why would you blame me for pointing that out again and again?

JulmaHerra 2016-01-26 14:33

Re: The Future of Jolla's Tablet
 
Question is: what should they tell, if there is nothing to tell ATM?

gerbick 2016-01-26 14:37

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ZogG (Post 1496414)
Same question I ask you. If you let them do it for you again and again, why would you blame me for pointing that out again and again?

This is too broadly applicable. Too many companies have gotten away with promising one thing, delivering another, abusing any loyalty that's awarded to them and generally stringing along people in subsequent, minor updates and/or false deliverables.

Simply stated, you'd be pointing out every single bit of commercial products around you far too often to be productive.

Perhaps a different approach is necessary.

Quote:

Originally Posted by JulmaHerra (Post 1496416)
Question is: what should they tell, if there is nothing to tell ATM?

Transparency could be a running dialogue as opposed to reports when there's something to be said. But Jolla - really it's quite rare for any company to be that transparent - doesn't seem to operate as such despite our protests.

I'd' say the silence is warranted until there is something to state. And unless each individual gets exactly what they want; nothing will satisfy everybody. If they deliver the tablets, "What took you so long?" and if they do partial shipments "How will you choose who gets theirs?" and if they do not ship them "I want my money back"... I really do not see a solution for them since they have failed in their original endeavors.

Dave999 2016-01-26 14:39

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by JulmaHerra (Post 1496416)
Question is: what should they tell, if there is nothing to tell ATM?

How could they not have something to say ATM?

mscion 2016-01-26 14:45

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ZogG (Post 1496414)
Same question I ask you. If you let them do it for you again and again, why would you blame me for pointing that out again and again?

Simple solution for you and many others. Do not buy their products and move on. The rest, wait and see...

gerbick 2016-01-26 14:46

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496418)
How could they not have something to say ATM?

There's a lot of reasons. No answer at this moment will make any customer - present and future - happy.

Jolla is in a position that I just do not envy. Worse, I've no solution that I could think of that doesn't require even more money. All other scenarios I can think of will invariably anger the masses.

And coming clean will not be enough either. We all know that they gambled... and lost. Sadly their loss meant we lost too.

I'm not defending Jolla. I just can actually think outside of myself and not sure what I'd do in their position either.

Dave999 2016-01-26 15:09

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1496420)
There's a lot of reasons. No answer at this moment will make any customer - present and future - happy.

Jolla is in a position that I just do not envy. Worse, I've no solution that I could think of that doesn't require even more money. All other scenarios I can think of will invariably anger the masses.

And coming clean will not be enough either. We all know that they gambled... and lost. Sadly their loss meant we lost too.

I'm not defending Jolla. I just can actually think outside of myself and not sure what I'd do in their position either.

So why say send the Twitter message and comments in the blog if you don't have something you want to say?

It's blog/info is around the corner and then ...nothing to say? :eek:

zenecho 2016-01-26 15:14

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496419)
Simple solution for you and many others. Do not buy their products and move on. The rest, wait and see...

I have a Jolla phone, I ordered and would like a Jolla Tablet. I have poor eyesight and there are things I can see better on a tablet than a phone. My old Android Tablet died many months ago.

Now if Jolla had said months ago - sorry no tablets, no refunds, bye thanks for all the fish (sorry mixing my memes)

I would have been very annoyed, BUT I would have been able to draw a line in the snow and go out and buy another Android tablet.

It is the constant "soon" that is really starting to p*** me off. Each month we are told next month, so I wait, next month, so I wait.

At what point do I say "f*** em" and just go and buy a new Tablet?

Im not a fanboy(girl) Im not a "hater", Im just a "user",- or I would like to be, I would like to use a Jolla tablet, but I cant.

Im looking at new android tablets everyday, and seeing the benefits of a non existent (for me) tablet melting away like snow in the midday sun.

Copernicus 2016-01-26 15:54

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by zenecho (Post 1496427)
It is the constant "soon" that is really starting to p*** me off. Each month we are told next month, so I wait, next month, so I wait.

At what point do I say "f*** em" and just go and buy a new Tablet?

Do it today.

I hate to say it (as I wanted a Jolla tablet too), but Jolla is in a terrible position right now. It has (temporarily for now!) gone bankrupt, it has failed to meet its commitments both to partners (making the hardware) and customers (wanting to receive the hardware), and has lost something like half its employees the last I've heard.

Even should they be able to get everything back to where they were early last year, their tablet hardware is now aging, they lack the resources and the staff to make any improvements, and they also lack the staff and the resources to provide anything like an adequate level of support.

Really, I don't see Jolla as any longer being able to continue using the business plan they started with. At this point, they've lost all their resources and momentum. If Jolla wishes to continue into the future with any sort of success, it essentially needs to reinvent itself, and come up with an entirely new plan (and find new resources!) for how it will use Sailfish...

Anyway, yeah, whatever they manage to do to wrap a bow on the tablet project, Jolla really is in no position now to either complete it satisfactorily or to give it any future attention.

att 2016-01-26 15:54

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496425)
So why say send the Twitter message and comments in the blog if you don't have something you want to say?

It's blog/info is around the corner and then ...nothing to say? :eek:

They have a plan but they don't want to tell us before they are ~99% sure they can actually implement it.

Dave999 2016-01-26 15:56

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by att (Post 1496433)
They have a plan but they don't want to tell us before they have ~99% guarantee they can actually implement it.

Wait, are you saying that Jolla will tell us the truth this time?

Jolla implement something? Sounds good to me but I remain skeptical...ni we should be only a corner away :D

JulmaHerra 2016-01-26 16:27

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1496417)
Transparency could be a running dialogue as opposed to reports when there's something to be said. But Jolla - really it's quite rare for any company to be that transparent - doesn't seem to operate as such despite our protests.

It could. It just demands a lot from receiving side also, which is something especially this community despise as an idea ("nothing can be demanded from community ever in any way"-attitude). In a sense they tried kind of running dialogue approach by giving out information about their intentions and plans but so far it has only resulted in backlash and constant demands of only accurate and full information instead of something incomplete which stems up loads of speculation. And of course accusations of broken promises when "we're thinking about it" is taken as concrete promise. It has been like that since from the beginning, so changing to silence until everything is agreed, set up and polished wouldn't be surprising move at all. That's what I would definitely do.

Quote:

I'd' say the silence is warranted until there is something to state. And unless each individual gets exactly what they want; nothing will satisfy everybody. If they deliver the tablets, "What took you so long?" and if they do partial shipments "How will you choose who gets theirs?" and if they do not ship them "I want my money back"... I really do not see a solution for them since they have failed in their original endeavors.
Most likely. Fortunate part is that this will likely be the last one on device manufacturing as it will most likely cease completely. Hopefully Intex et al. can do it better.

mscion 2016-01-26 16:34

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by att (Post 1496433)
They have a plan but they don't want to tell us before they are ~99% sure they can actually implement it.

Just wondering. How do you know this?

endsormeans 2016-01-26 16:41

Re: The Future of Jolla's Tablet
 
Wait! Wait! Wait!

Hold the presses!

New development!

You ALL are getting stuff...Jolla's! and more!
Real useful stuff..

Well...from what was leaked from my secret inside sources...these are the screen shots sent....

[IMG]http://s26.postimg.org/uocd39gd5/2016_01_26_8_23_29.png[/IMG]

and to keep pesky people from banging down your door trying to get at your neck to throttle you ...
a proper accessory..

http://s26.postimg.org/hlgqjzq55/2016_01_26_8_34_00.png

[disclaimer]
Staples needed are not compatible with any other known stapler type.
Lastu fashion door-stopper not compatible with anything other than known Jolla staplers...um...doors...


aaaaaandd this is where I run away now......real fast
...

Dave999 2016-01-26 16:50

Re: The Future of Jolla's Tablet
 
I know it. You know it. We will get old stuff from Jolla office :D

robthebold 2016-01-26 17:03

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496442)
I know it. You know it. We will get old stuff from Jolla office :D

I was kinda thinking the same thing, like the old woot.com "bag of crap". A few lucky people get a tablet, maybe someone gets the cool big monitor from the meeting room or a nice executive chair with the massaging mesh seat, but most of us get staplers, coffee cups, half used 12-packs of ballpoint pens, etc. Maybe even Marc Dillon's watch someone found in the restroom after he left . . .

pichlo 2016-01-26 17:07

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by JulmaHerra (Post 1496436)
It could. It just demands a lot from receiving side also, which is something especially this community despise as an idea ("nothing can be demanded from community ever in any way"-attitude).

Here we go again, the same old song. Glorious Jolla, bask in the glory of their infinite grace, you unworthy heathens.

Yes, you are right. A dialogue does require a listening side. Absolutely! Unfortunately, you have confused the sides. It is Jolla that could do with some listening from time to time.

For an illustration, this is what a normal dialogue may sound like:
Party One: Bla bla bla!
Party Two: Hmm, interesting. How about bla bla?
Party One: Oh, that thing? That is bla bla bla bla..
...
In contrast, a "dialogue" with Jolla sounds like this:
Jolla: <open the windows> Bla bla bla! <shut the window>
Users: Hmm, interesting. How about bla bla?
Jolla: <silence, no one is listening>

mscion 2016-01-26 17:11

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by endsormeans (Post 1496440)
Wait! Wait! Wait!

Hold the presses!

New development!

You ALL are getting stuff...Jolla's! and more!
Real useful stuff..

Well...from what was leaked from my secret inside sources...these are the screen shots sent....

[IMG]http://s26.postimg.org/uocd39gd5/2016_01_26_8_23_29.png[/IMG]

and to keep pesky people from banging down your door trying to get at your neck to throttle you ...
a proper accessory..

http://s26.postimg.org/hlgqjzq55/2016_01_26_8_34_00.png

[disclaimer]
Staples needed are not compatible with any other known stapler type.
Lastu fashion door-stopper not compatible with anything other than known Jolla staplers...um...doors...


aaaaaandd this is where I run away now......real fast
...

endsormeans, I am shocked at your insensitivity to this dire situation. Btw, do you know if any jolla paperweights are availble?

nieldk 2016-01-26 17:39

Re: The Future of Jolla's Tablet
 
I think, this time, Jolla stated the wisest thing ever

"feel free to speculate"

so, again, we follow the slightest hope of infinity.

btw. infinity has no end to it

ZogG 2016-01-26 17:43

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by JulmaHerra (Post 1496416)
Question is: what should they tell, if there is nothing to tell ATM?

You see the problem here that we (not only as company but any mortal here) sometimes face problems that have no right solution. Or in other words you have several options but none of them is good for you. And despite it you still need to make a decision. Maybe hard one, maybe not the best one, but you can't just postpone it every day. The resolution can't be done but just sitting and waiting for a miracle, it only makes thing worse.

As about dialog you mentioned above, where exactly were any intentions to communicate somethign with the community. there is no dialog, there is twitter, IRC and TJC where community gives input and Jolla decides if to get back to them or not at all.
The best example is paid apps thread started by Jolla asking for input and after that disappearing (https://together.jolla.com/question/...-applications/). And do not say anything about money, resources or startup - it was way before they had a problems with money and they started this thread, so they should think about resources upfront.
As about Tablet situation, maybe you think they give you all info, but there were delays a lot of times and none of those times it was communicated upfront. I do not believe that they just found out about all the problems with delivery/production and finance in the same day after we already had dozen of delays. And somehow it happened at the end of even Jolla took part in. So do you think it will be coincidence that they "found out" and told you just after the event? Or would it be coincidence that they would give you bad news about tablet after MWC/Intex phone release?
I know it's bad PR for them, but still they made a commitment they should stay by, and it's not about delivery - it's about taking responsibility even if they fail.
People can understand failure, they do not understand companies that run away.
It feels like some small kid started something way bigger that he can handle - so he moves to new project the next day (see all the "captains" of the boat running like rats, or you would say it has nothing to do with that?).
I backed a lot of projects this year, some delivered, some delayed, for my luck none have failed, but all of them communicated thru progress. Yes there would be always ranting people, but the question if it's justified or not.
And the last thing on topic I would say is that uneducated crowd will always want to burn "the witches" on fire. And you can blame them, but also you can blame those who did not delivered them knowledge. As if you successfully pass that knowledge and make them understand, they would be able to accept things bad or good as they would be able to understand them. See the situation with tablet as something that people have no idea about. They paid money and they did not get anything and all the knowledge they get is "soon", "maybe" or silence. they have nothing left rather than pick up torches, especially if it's their saving that were gambled.
If Jolla did nothing wrong and they are not ashamed of their choices - they would not hide it in secrecy, but if they do - there is reason for that. We usually embarrassed to tell bad things and almost never about good things.

endsormeans 2016-01-26 17:47

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by robthebold (Post 1496443)
I was kinda thinking the same thing, like the old woot.com "bag of crap". A few lucky people get a tablet, maybe someone gets the cool big monitor from the meeting room or a nice executive chair with the massaging mesh seat, but most of us get staplers, coffee cups, half used 12-packs of ballpoint pens, etc. Maybe even Marc Dillon's watch someone found in the restroom after he left . . .

All I can say to that is....

Good thing Jolla wasn't in the porn movie, or (shuuder) suppository industry ...
goodness knows what everyone would be given from the "office" then...

nieldk 2016-01-26 17:51

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by endsormeans (Post 1496451)
goodness knows what everyone would be given from the "office" then...

"Feel free to speculate"

(c)


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