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-   -   Jolla Tablet Refunds (latest developments) (https://talk.maemo.org/showthread.php?t=94393)

Copernicus 2016-01-27 16:11

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496585)
We will sink their launch if they don't treat us like customers, supporters and fans.

They've been treating us like customers, supporters, and fans for years now. They didn't get any profits from us though, and went bankrupt. Why should the remnants of the company today even consider us a source of income for the future?

A different Jolla, one that looked to the open-source community as its market rather than to the mass market, might give you what you're looking for. But it'd have to be a much smaller company with a much different view of how to use Sailfish...

pichlo 2016-01-27 16:18

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Copernicus (Post 1496584)
Hmm. Gotta say, if Jolla is entirely dependent on the goodwill of a group of people that provided them something like 2 million USD in revenue... <snip>

No. They are entirely dependent on the PR. Do you think Intex and others are not watching?

Dave999 2016-01-27 16:19

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Copernicus (Post 1496587)
They've been treating us like customers, supporters, and fans for years now. They didn't get any profits from us though, and went bankrupt. Why should the remnants of the company today even consider us a source of income for the future?

A different Jolla, one that looked to the open-source community as its market rather than to the mass market, might give you what you're looking for. But it'd have to be a much smaller company with a much different view of how to use Sailfish...

Well, we have bought anything they throwed at us. And what have they done the Last year?

Obsatcle-Man 2016-01-27 16:19

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Copernicus (Post 1496584)
Hmm. Gotta say, if Jolla is entirely dependent on the goodwill of a group of people that provided them something like 2 million USD in revenue (leading to negative profit if you factor in the tablet R&D costs), Jolla was dead either way. If Jolla actually tries to give everyone a tablet or a full refund, I suspect it'll have an instant return to bankruptcy.

I've always thought the tablet plan had nothing to do with the tablet. The crowdfunding was intended to drum up positive press and bring in investors and licensees.

Even the use of Intel chips in the tablet had to be to bring in investment from Intel. No sane company would add another platform to it's support matrix in their position. There is no consumer level benefit to using Intel chips over arm for this device and continuing with Arm would have been much simpler for the engineers, app developers and the maintenance of the store front.

ZogG 2016-01-27 16:23

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Copernicus (Post 1496587)
They've been treating us like customers, supporters, and fans for years now. They didn't get any profits from us though, and went bankrupt. Why should the remnants of the company today even consider us a source of income for the future?

A different Jolla, one that looked to the open-source community as its market rather than to the mass market, might give you what you're looking for. But it'd have to be a much smaller company with a much different view of how to use Sailfish...

So company should not treat their customers as customers?
They should sell phones to martians?

And btw how exactly they treated us like customers, supporters or fans?
They got money for product from us and made some PR in twitter/blog/media as "interaction" with users when it suited them.
There is still no bugtracker. They still go silent on topics they do not want to talk about. they did not share too many sources, made it easier to contribute.
What exactly they did this year different from any other company(even MS is interacting with customers and opensourced more last years)

On other hand Jolla had a huge community of 3rd party devs, hacker and so on, who could help to make OS, HW better and develop a lot of features and 3rd party apps, but for some reason those people slowly moved on and only few left.
Now you can tell me as much as you want how wrong I am - but fact that a lot of devs from amemo community moved on and even gave a try to Jolla is not arguable :P
So you would blame community on that too?

gerbick 2016-01-27 16:30

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ZogG (Post 1496596)
So company should not treat their customers as customers?

I think you took this the wrong way.

Quote:

They should sell phones to martians?
They can't deliver here on Earth. Why are we bringing in Mars into the picture?

Quote:

And btw how exactly they treated us like customers, supporters or fans?
They sold stuff we bought (customers), they set up a community people could participate in (fans/supporters) and they participate even in this third party forum (fans/supporters).

Besides your incessant grievances about a faulty piece of hardware - lord forgive anybody that has ever released a faulty anything and it came across your path - but in the end, Jolla was a company that was out to satisfy customers, fans and supporters. The current set of grievances center around the lack of delivery of a crowd-funded tablet.

Last I checked, there are other crowd-funded flops and failures. But holy **** this circular discussion has gotten really, really ****ing annoying.

You know, I'd think in your case especially, but for many other people they'd just be happy if Jolla failed then disappeared so the old gripe of having no alternatives can make a comeback.

Otherwise, I'll return in 5 or so pages of the very same comments by the very same people saying the very same thing over and over ad infinitum.

Time to do something different.

And before it's misunderstood what I'm saying, I'm not happy with how this entire situation has been handled. I do not like the muddy communication from Jolla. I am not defending Jolla in the least. But in the end, all of this complaining doesn't resolve anything. Neither does my outbursts to be completely honest.

You guys can complain ad nauseum. It's your right. I can also state my opinion counter to those complaints... which is what I'm doing. I'm not saying stop what you're doing; but it's time to do something potentially different.

Meanwhile, I am searching for alternatives to iOS and Google. I hope that you are as well.

Obsatcle-Man 2016-01-27 16:41

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1496598)
You know, I'd think in your case especially, but for many other people they'd just be happy if Jolla failed then disappeared so the old gripe of having no alternatives can make a comeback.

Otherwise, I'll return in 5 or so pages of the very same comments by the very same people saying the very same thing over and over ad infinitum.

Time to do something different.

I'm a new person in this thread. ;)

I wouldn't be happy for them to fail and disappear. But I would be happy for them to resolve it. One resolution would be failure and disappearing. To me the only way they can not deliver would be if they failed and disappeared.

Jolla itself has gone down a path far from what the 'about us' page states they are supposed to be about. Maybe the time is right for someone else to kickstart a phone or tablet based on Mer rather than Jolla's version if we want a proper linux alternative.

The biggest problem to my mind about why linux alternatives don't succeed is the fact it's too fractured. Everyone wants to back their own project. Contrast with the mass market which has settled on android/ios as good enough. (I lament for palm and blackberry, but this has turned into too big of a tangent so I'll end here..)

Copernicus 2016-01-27 16:50

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by pichlo (Post 1496592)
No. They are entirely dependent on the PR. Do you think Intex and others are not watching?

Ah, the PR. Yeah, I can imagine that Intex' sales in India will drop like a stone once folks there find out that an Indiegogo campaign failed. And woosh! Those sales will rise straight through the roof if Jolla starts communicating with us again! Oh Happy Day, we now know how Jolla's fortunes can be turned around by simply making all the tablet funders happy. Hallelujah!

Copernicus 2016-01-27 16:51

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496593)
Well, we have bought anything they throwed at us.

Yup, they were making truly awesome profits off of their Phone, weren't they...

gerbick 2016-01-27 16:55

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Obsatcle-Man (Post 1496601)
I'm a new person in this thread.

Welcome to the madness.

Quote:

I wouldn't be happy for them to fail and disappear.
Me neither.

Quote:

But I would be happy for them to resolve it.
100% agree. I think though, it will not end well for the majority of the backers unfortunately.

Quote:

The biggest problem to my mind about why linux alternatives don't succeed is the fact it's too fractured. Everyone wants to back their own project. Contrast with the mass market which has settled on android/ios as good enough. (I lament for palm and blackberry, but this has turned into too big of a tangent so I'll end here..)
I agree here as well. Thanks for bringing your comments to this thread; quite refreshing.

Copernicus 2016-01-27 17:00

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ZogG (Post 1496596)
So company should not treat their customers as customers?

Were we the customers they really wanted?

Quote:

They should sell phones to martians?
It'd give them just as much income. (Perhaps even better, as they'd have racked up fewer losses...)

Quote:

And btw how exactly they treated us like customers, supporters or fans?
Way back in the beginning, they did try to drum up interest by attending events, setting up TJC and their blog, and posting lots of tweets. As time has gone by, all these things have diminished, though; rather than increase their communications with this "community", they have decreased it, which only makes sense as this community is not who they are trying to make into their customers.

Quote:

On other hand Jolla had a huge community of 3rd party devs, hacker and so on, who could help to make OS, HW better and develop a lot of features and 3rd party apps, but for some reason those people slowly moved on and only few left.
Which is only proper, as Jolla's business plan was to sell an OS made by themselves to hardware manufacturers. Collaboration with open-source devs to create an open product was, so far as I can tell, never a central feature of their plan.

Copernicus 2016-01-27 17:03

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Obsatcle-Man (Post 1496601)
Jolla itself has gone down a path far from what the 'about us' page states they are supposed to be about. Maybe the time is right for someone else to kickstart a phone or tablet based on Mer rather than Jolla's version if we want a proper linux alternative.

YES! I advocate this position so strongly, I'm actually trying to set up my own copy of Mer on my own tablet right now. Not that I've ever done anything like that before, or have any confidence that I can pull it off. I would absolutely love to see other Mer-based options in the future!

pichlo 2016-01-27 17:15

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ZogG (Post 1496596)
So company should not treat their customers as customers?

As gerbick says, I think you took it the wrong way. We may have been their customers back in late 2013/early 2014 but their focus has changed since then. They do not want to sell to John and Judy, they want to sell to the likes of Intex or OnePlus. We have fulfilled our purpose and they do not need us any more.

Quote:

Originally Posted by Copernicus (Post 1496602)
Ah, the PR. Yeah, I can imagine that Intex' sales in India will drop like a stone once folks there find out that an Indiegogo campaign failed.

I think you took it the wrong way too. The point is that they depend on being perceived as a trustworthy partner. Not by the Intex's customers but by Intex itself. Intex does not need them, they need Intex. Intex can pull out of the deal at any time and there would be no sales of Sailfish phones in India to drop in the first place.

Of course I do not know the details of the Intex deal. For instance, it may be too late for them to pull out. But they can do other things, such as not renew. If I were a CEO of Intex, I would watch very intently how the tabletgate pans out.

Copernicus 2016-01-27 17:25

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by pichlo (Post 1496611)
The point is that they depend on being perceived as a trustworthy partner. Not by the Intex's customers but by Intex itself. Intex does not need them, they need Intex. Intex can pull out of the deal at any time and there would be no sales of Sailfish phones in India to drop in the first place.

Point taken. I do believe that Intex is already aware of the train wreck Jolla has gotten itself into, and has already factored in the response. But yeah, if Jolla does find some miraculous way to make the tablet backers happy again (although I personally cannot come up with any alternative future universe in which this could happen), I would imagine it could only help raise their stock in Intex' eyes...

Dave999 2016-01-27 17:36

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Copernicus (Post 1496603)
Yup, they were making truly awesome profits off of their Phone, weren't they...

No, so is that a reason not to deliver to you very few at that point loyal customers? No products, No refund , No reliable info.

Maybe it is maybe it's not.

gerbick 2016-01-27 17:41

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496617)
No, so is that a reason not to deliver to you very few at that point loyal customers? No products, No refund , No reliable info.

It's more complex than that. You'd be better off looking at things in a more sectional view than the way you're stating.

Dave999 2016-01-27 17:45

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1496619)
It's more complex than that. You'd be better off looking at things in a more sectional view than the way you're stating.

Both yes and no. You can't make all happy but you can make it fairly good with refund and what ever you do have an proper answer to back up your decision.

Wait...after one year we still have No decision...that's my last point of the three in my previous post and can always handle the first two.

NokiaFanatic 2016-01-27 17:52

Re: The Future of Jolla's Tablet
 
Dave999 - You have been very quiet on the matter of Tabletgate until now - do you have the faith?

Dave999 2016-01-27 18:09

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by NokiaFanatic (Post 1496622)
Dave999 - You have been very quiet on the matter of Tabletgate until now - do you have the faith?

Yes. I Do. I do think Jolla will do something for the customers. The tablet is gone, Jolla completely messed it up.

When it comes to Jolla as an Org. Not that much

endsormeans 2016-01-27 18:17

Re: The Future of Jolla's Tablet
 
I think after 414 pages of this....this...(oh I got a name for it...just wait..).. and counting ...
It behooves me (gawd ...how often in a lifetime does a person get a chance to use "behooves"?....) to say...
I've come up with a new phrase to coin which (I think is perfect..but that is subjective I suppose...) encompasses the entirety of this fiasco which so many good people have succumbed to ...

I dub this thread and all like her...

"Drama Porn"
it even elevates itself to "Dramedy Porn" (Drama + Comedy = Dramedy) at times...

It appears very addictive...
Even I....
who have no interest in the devices (the os on the other hand is entirely another matter) can't resist the antics of this thread...
(not that I can EVER resist antics..)

Dave999 2016-01-27 18:22

Re: The Future of Jolla's Tablet
 
Yes, We're porn stars :D I always knew We would be ****ed by Jolla.

endsormeans 2016-01-27 18:26

Re: The Future of Jolla's Tablet
 
hahahahhaahaha

SEE! SEE!
this is what I mean!
How can anyone avoid the addiction to see what is happening here in this thread...
It is on par with the `final countdown` thread for it`s addictive quality...

mscion 2016-01-27 18:41

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496626)
Yes, We're porn stars :D I always knew We would be ****ed by Jolla.

Excuse me, but can we keep this thread rated G.

mscion 2016-01-27 18:47

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by endsormeans (Post 1496628)
hahahahhaahaha

SEE! SEE!
this is what I mean!
How can anyone avoid the addiction to see what is happening here in this thread...
It is on par with the `final countdown` thread for it`s addictive quality...

endsormeans, the only person addicted to this tbread is you. Personally, I can stop reading this thread when ever I want to...

Dave999 2016-01-27 18:58

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496631)
endsormeans, the only person addicted to this tbread is you. Personally, I can stop reading this thread when ever I want to...

No you cant. You want to know how this tablet story ends...

Quote:

Originally Posted by mscion (Post 1496629)
Excuse me, but can we keep this thread rated G.

You mean jPad for G?

gerbick 2016-01-27 18:59

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496629)
Excuse me, but can we keep this thread rated G.

With me in the thread... good luck with that. But I'll try and not tax the forum censors too much.

I think this is just a hard lesson for all to accept. Just like:Simply stated, it's always a gamble to crowd fund something. In most cases - in fact, this is the only thing I've backed that didn't deliver to the masses so far (knocking on wood) - there's a plethora of reasons why things fail. I've been lucky so far. So it seems to be the case for the majority of us in this thread.

But things fail. This one hurt us directly. Now... what's next?

mscion 2016-01-27 19:13

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1496632)
No you cant. You want to know how this tablet story ends...



You mean jPad for G?

My biggest concern is that this story will never end...

tommo 2016-01-27 19:32

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1496633)

But things fail. This one hurt us directly. Now... what's next?

Something soon, around the corner. Let's speculate!

Obsatcle-Man 2016-01-27 19:39

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1496633)

But things fail. This one hurt us directly. Now... what's next?

I've supported things that succeeded and things that failed. Everything I've supported that failed has ended up with bankrupcy and the company is no more. That's why I'm having a hard time with Jolla. The money I contributed doesn't matter it won't break me. I got it as a curiosity hoping that it really would be a privacy enabling OS.

But that Jolla seems to think it can continue on without delivering is what is really bothering me.

gerbick 2016-01-27 19:47

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496634)
My biggest concern is that this story will never end...

I fear it already has ended; we're just in denial. Once we get past that denial, then we can concentrate on proper alternatives.

Quote:

Originally Posted by tommo (Post 1496635)
Something soon, around the corner. Let's speculate!

Heh, so far we're going back to failed hardware stories that are, from my recollection, over two years old.

pichlo 2016-01-27 20:04

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1496634)
My biggest concern is that this story will never end...

Allowing it to end would be tantamount to letting Jolla get away with it. That is what they hope/rely on.

mikecomputing 2016-01-27 20:18

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by JulmaHerra (Post 1496416)
Question is: what should they tell, if there is nothing to tell ATM?

They could tell if they hate dark **** winter as much as I do...

Dave999 2016-01-27 20:20

Re: The Future of Jolla's Tablet
 
Love Darth winter...

So how many jolla Are we dealing with? Jolla SW and the new Jolla HW...what happend with the split? Cancelled?

So jolla sw takes the money, move tablet reposibility to Jolla hw, then declare it bankruptcy and Jolla sw blaming Jolla hw for the fail and then continue as nothing happend.

The would make the scam complete.

att 2016-01-27 20:24

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ZogG (Post 1496565)
The only difference is that going to moon first time was first time.
Creating own company, phone, Os and delivering it was done by others, even by same people in previous company (Nokia).
And a lot of experience is available from those examples. They even made the marketing site to advise other companies how to do it(jolla adventure or how is it called?) - which is the most ironic thing :)

We all stand on the shoulders of giants, even the people going to the moon on the first time :)

Obsatcle-Man 2016-01-27 20:27

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by pichlo (Post 1496641)
Allowing it to end would be tantamount to letting Jolla get away with it. That is what they hope/rely on.

There are 4 acceptable endings to me:

1. deliver the tablets
2. deliver refunds (maybe minus the fee taken by IGG)
3. deliver a choice of tablet or refund
4. bankruptcy

Does anyone know who has been giving them the funding? Series B was 12.4M and that lasted them about a year. Series C is unknown but is likely the last chance they will have.

All I found on who had been investing was a 6.25 percent stake owned by China Fortune as part of the 2013 financing. That and statements the financing was a mixture of EU and China based organizations

JoOppen 2016-01-28 09:10

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Obsatcle-Man (Post 1496647)
There are 4 acceptable endings to me:

1. deliver the tablets
2. deliver refunds (maybe minus the fee taken by IGG)
3. deliver a choice of tablet or refund
4. bankruptcy

Does anyone know who has been giving them the funding? Series B was 12.4M and that lasted them about a year. Series C is unknown but is likely the last chance they will have.

All I found on who had been investing was a 6.25 percent stake owned by China Fortune as part of the 2013 financing. That and statements the financing was a mixture of EU and China based organizations

For me, there is a fifth Option (I know that most won't like it):

5. no refund, no tablet, but Jolla survives as a software company finding a parner that produces high qality phones (with keyboard?)

Why I prefer this over the second and the fourh option above: if Jolla somehow manages to deliver tablets and as a consequence further has to reduce resources for software development, a tablet (and even the existing phone) will not be of much use anymore.

As it turned out, the tablet project was not fortunate and already has taken too much of a toll from Jolla (see the brain drain).

Off course the best thing would be a happy end scenario like in the first option: tablets are delivered + they are realy good. To achieve the latter, still further software development only for the tablet is needed, I suppose, in order to achieve the same level as already achieved with the phone (maybe because of the ... Intel chipset, I don't know)

So Jolla's enthusiasm turned out to be too big of a challenge.

On the other hand, for me Sailfish OS is already so good that do not want Jolla to go down the drain because they were overly brave. I'd rather sacrifice (donate) my IGG contribution.

NokiaFanatic 2016-01-28 10:18

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by JoOppen (Post 1496684)
For me, there is a fifth Option (I know that most won't like it):

5. no refund, no tablet, but Jolla survives as a software company finding a parner that produces high qality phones (with keyboard?)

There's another option.

6. Microsoft to throw the towel in on Windows and to place an all-in bet on Sailfish, using it for PC, tablet and phone.

My option is more likely than yours.

zenecho 2016-01-28 10:31

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by NokiaFanatic (Post 1496696)

My option is more likely than yours.


Actually I think option 5: is what is happening now! - minius the High spec - Keyboard option though

NokiaFanatic 2016-01-28 10:49

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by zenecho (Post 1496699)
Actually I think option 5: is what is happening now! - minius the High spec - Keyboard option though

That is what I meant. A high spec device with a physical keyboard will never happen.

NokiaFanatic 2016-01-28 10:54

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Obsatcle-Man (Post 1496647)
Does anyone know who has been giving them the funding? Series B was 12.4M and that lasted them about a year. Series C is unknown but is likely the last chance they will have.

Well it's not the Chinese group - they are a publicly listed Hong Kong company and would have been obliged to announce any deal.


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