Re: Spare battery for Jolla
 

Nothing wrong with constant disclaimers. Nothing wrong with telling plans changed or are unsure. Nothing wrong with even debating, hotly, topics with people. All that can be very open and very honest and very refreshing. In many cases the problem is, change of plans would rather not be openly announced if it seems better to leave it linger... People tend to avoid difficult topics and that's not what openness is about.

Usually it is when people want to hide certain things, or avoid certain topics, when transparency and honesty become difficult for them - and that shows in their comms or lack of them. They may rationalize it internally, but externally it does show - and it is a different problem from being careful.

A very easy to test is this: Am I not telling something, because I'm hopeful not telling it will be beneficial to me? That perhaps through silence I can avoid having to say something uncomfortable and it will all just sort itself out? If the answer inside one's head is yes, then that's not openness or even carefulness.

Now, I get it that there are business secrets in business. But there can also be plenty of openness in business.

But don't mind me, jalyst posted it much more eloquently: http://talk.maemo.org/showpost.php?p...1&postcount=29

Re: Discussing JollaOy strategy
 

Of course. But that, too, is a complete non-answer from a transparency point of view.

Perhaps. But they are not unlike. They don't boast about transparency, do they?

But shouldn't those values mean something? A smaller company has more direct human ability to live them, due to less organizational abstraction? What does transparency mean to Jolla?

Re: Discussing JollaOy strategy
 

It's a non-answer because it's a non-question. Nobody asks "Do I have a problem with my SIM-card-holder? Please be transparent!"
People say "I have a problem with my SIM-card-holder. Fix it! Now!"

I still don't understand what an 'answer' to this problem could possibly be. Can you give an example of possible answers you could think of?

Re: Discussing JollaOy strategy
 

It is a complete answer. Your idea of transparency is clearly different from mine... You want transparency just for the sake of transparency? Would you want Jolla to publish the exact time every employee comes to work and the time (s)he leaves? Because if they withhold such information, there are not 100% transparent, are they?

Please explain to me what benefit (to anyone) it would bring if Jolla talked publicly about the SIM issue (which is probably a problem of an initial batch so it doesn't apply to today anyways). Jolla would be completely stupid if they published it.
They have most likely fixed it in other revisions, but Jolla would forever be "the phone with the SIM card issue" which clearly isn't the case.

Jolla is already more transparent than any of them (look through the mailing list, Mer sources, TJC, IRC meetings) - I would say it is too transparent, I would hold back a bit if I were them.

A larger company has much more personnel to deal with customers.


PS: I still think that I am talking to fk_lx, because some arguments hold similar (non)logic. I've been a witness of quite a few fk_lx/JollaPL conversation switcharoos, so it wouldn't be completely off.

Re: Discussing JollaOy strategy
 

Of course I don't want transparency for the sake of transparency. I would like to see it, because I think it would be good for Jolla and would have lessened many of the issues they have with people loosing faith or being annoyed with Jolla. I think jalyst's idea of brutal honesty (in moderate doses of coures) was a good one. Less PR fluff, more direct info was his thought - which got me to post. Here is jalyst's post: http://talk.maemo.org/showpost.php?p...1&postcount=29

Maybe it is complete nonlogic too, for you?

Is it necessary to discuss the SIM holder to be sufficiently transparent? No. But to me it, as an example, seems like a very Jolla thing to do, when faced with an uncomfortable topic - to be silent about it or avoid it with a non-answer. I think they would benefit from being more transparent. That is my opinion.

The benefit would be respect towards Jolla from the early adopter community. It is often said that the handling of a complaint is more important than the issue itself. A well-handled complaint can gain more goodwill than had there had been no issue at all.

But the SIM card holder is just an example. Like I said, here's the test:

Am I not telling something, because I'm hopeful not telling it will be beneficial to me? That perhaps through silence I can avoid having to say something uncomfortable and it will all just sort itself out? If the answer inside one's head is yes, then that's not openness or even carefulness. I think it is a bad idea.

But that's just the thing. Jolla is already very active, they are already spending a lot of time in the public. But mostly it is PR fluff and technical FOSS stuff. As a company, they rarely are transparent at all - and that, I think, is starting to hurt them. Most of the disgruntled voices (even fk_lx to an extent) I see, are people who were opportunities for Jolla to keep in the loop with better openness and not trying to swipe the hard stuff under the carpet. That is my opinion.

If you aren't a Finnish speaker, someone else can analyze my Finnish here: http://talk.maemo.org/showpost.php?p...8&postcount=98 Tietääkseni fk_lx ei bamlaa sen enempää svenskaa, finskaa kuin stadin slangiakaan.

Re: Discussing JollaOy strategy
 

I believe the SIM card holder has been discussed and asked about. No?

How about just telling the story? There are those in the early adopter community clearly bugged about it. Even the spare battery story got better once Jolla stopped posting tweets about their spare batteries and instead addressed why they have a hard time distributing them. Now, that was not such an uncomfortable topic, but that kind of info is a much better example. It is just too bad it took flammable posts to get them to comment on that.

I think in many cases avoiding direct comment through silence or a non-answer is a bad idea, but has been Jolla's preferred way for difficult topics.

Anyway, don't mind me. Just think about what jalyst said, I think he had the idea even better in his post: http://talk.maemo.org/showpost.php?p...1&postcount=29

Re: Discussing JollaOy strategy
 

If I had a SIM card holder issue what would help me?

a) Jolla tells me the exact technical reason why this happens (pango`s solution)
b) Jolla tells me to contact care to get it repaired (Jolla's solution)
c) Jolla tells me I'm holding it wrong (Apple's solution)

Re: Discussing JollaOy strategy
 

Well there you are.
PR fluff -> all companies do it, large and small. Ignore it if you don't like it
FOSS stuff -> this is what is important to me, for example.


I have no idea what are you talking about here, what "openness" do you mean besides the 2 things above?
There is no possibility for a company to be more open IMHO. This is a company doing business, not a boyscout club we are talking about.


I still cannot imagine what is this openness you are after...


Yes, I believe you are either a native finnish speaker or you have some finnish friend making up your finnish bits. They are pretty convincing, nothing you can easily make up with google translate for example.
Still, you could be Filipp, for all I know :D

Re: Discussing JollaOy strategy
 

or just add another l to every new iteration. Jolla, Jollla, Jolllla and so forth

Have you heard the story about apple phone aka iPhone? Apple was planning to call it just Apple phone. But "someone" started to call it aPhone on an internal forum. Later it changed to iPhone and the rest is history. But aPhone was not far off. What if jolla learn from that story...

Re: Discussing JollaOy strategy
 

The story is and always has been: Send it in for repair.

If your screen is broken, you send it in for repair. If your speaker is broken (which happened to some, IIRC), you send it in for repair. If your USB-port is broken, you send it in for repair. Yet, if your SIM-card-holder is broken, all of a sudden it turns into a semi-esotheric mythical stuff and people want "answers" and "transparency" instead of having their phones fixed?

I'm not getting it. And again, maybe it would help if you could just make up a possible "answer" you'd have expected from Jolla so that we know what you actually talk about.