Originally Posted by ae0n (Post 387349)

I'm convinced that this'd been sneaky deceitful play on their part and I'm guessing it's been the same for others who used the codes too?

Originally Posted by Queb (Post 387341)

I phoned up and rather unhelpful hard to hear person said I'd lost the discount because its now expired :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad:

Originally Posted by Jimus (Post 387360)

Hi all,

I thought I'd use my first post to tell you all how gutted I am. I got an email at 4:20 saying that my order (from nokia.co.uk) was going to be processed. Hooray I thought, 10 minutes later my bank call to tell me they've declined the payment because they thought it was fraudulent. I told them it wasn't but it was too late.

I call nokia and they've re-ordered the phone. The guy seemed to think that it would be dispatched tomorrow but the email confirmation says 3 - 4 weeks.

So close, damn you natwest. Mine would have been dispatched today but who knows when I'll see it now :-(

Still the good news is that some of you will probably get your n900's tomorrow.

Originally Posted by ShutUpYouFace (Post 387367)

When I ordered on Friday the email said 3-4 weeks, but today I got the email saying it has been released for processing and my card charged.. So you never know, you may get it processed tomorrow and delivered at some point this week.

On another note, are these being dispatched from within the UK or will it be dispatched from Finland?

Originally Posted by chrisp7 (Post 387409)

So to clarify...

I have received just one email saying "The item below is now in stock and this portion of your order has been released for processing..."

Has anyone else received anything else after that email (apart from the emails saying your credit card failed)

Originally Posted by ae0n (Post 387373)

Yeah, this is simply downright unfair. I seem to remember others a few weeks back (who had used the codes) that had to have their orders recreated - whom managed to still get their 10-30% discounts, albeit not stacked, but still allowed to have them.

Why isn't it possible for us now?

Originally Posted by ae0n (Post 387349)

I'm convinced that this'd been sneaky deceitful play on their part and I'm guessing it's been the same for others who used the codes too?

Originally Posted by jjx (Post 387401)

BASTARDS!!



No surprise, I had the 30% discount price... which they had given me by telephone. If what other people are saying is true (I received the email too late to call customer services today), when they send you the above email, you lose all agreed discounts and have to pay full price.

Or walk away, obviously.

I'm much less excited to buy one now that I feel ripped off. Perhaps I don't need it after all.

There is nothing, nothing wrong with my credit card. If it's been declined it's due the the credit card pre-auth being held by Nokia for such a ridiculously long time (~5 weeks). (Not that I have any sympathy with the card company - a few years ago, the card company would have called me to question any unusual transaction, not just declined it. And this amount isn't unusual for me.) I would have been happy for them to take the money when ordered, but no, they do this and, from what others are saying, dishonour their agreed price.

I wonder if there is a correlation between those who ordered when it was offered on discount, and those whose orders are now getting cancelled...

Originally Posted by jjx (Post 387421)

Frankly I wouldn't expect Nokia to honour the cashback, based on sheer operational incompetence if nothing else.

Originally Posted by Venomrush (Post 387441)

Mate, it seems like Nokia are screwing over people using double discount codes.

Anyone used double discount codes have NOT had their orders cancelled/card declined by Nokia/bank?

I used 15% discount and went through Quidco.
All fine for me, I'm with HSBC.

Originally Posted by Winterman (Post 387448)

There has to be some sort of legal thing we can use here. How is it possible for so many people to have had their orders cancelled in what can at best be described as a 'dubious' manner.

Also, my bank told me the order was blocked because it was strange - When I questioned that they mentioned it looked like a manual customer-not-present transaction attempt rather than a standard Online transaction.

Also, me, Hass (see above) AND perhaps ae0n all went through to the exact same abrupt guy at Nokia CS with the Irish accent called 'Chris'.

Very strange and I for one will be having a rant at Nokia and if unresolved then a word with my solicitor.