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-   -   Jolla Tablet Refunds (latest developments) (https://talk.maemo.org/showthread.php?t=94393)

billranton 2016-03-01 21:17

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by aegis (Post 1500257)
Reminds you of the N9?

I'm not wanting to knock the tablet but it's no N9.

The N9 set Nokia's design direction for years and was a beautiful piece of original design that won awards when all phones were tending to look the same. IMHO it's up there with the original iMac as a piece of design.

Sticking 'Jolla' on the back of an Aigo tablet isn't.

Good lord no! I said sort of. It's a lovely device that could have been a huge success if things had gone differently. I can understand why it won those awards at the show.

Ever wondered how much that N9 design actually cost?

juiceme 2016-03-01 21:45

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by billranton (Post 1500319)
Good lord no! I said sort of. It's a lovely device that could have been a huge success if things had gone differently. I can understand why it won those awards at the show.

Ever wondered how much that N9 design actually cost?

Next to nothing I suppose. One of the reasons Nokia was so successiful on the mobile sector was that the production machinery was very well geared to produce acceptable-quality devices unbelievably cheap. The BOM cost of a N9 was pretty sure something on the order of 30 euros max.

mosen 2016-03-01 21:55

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Jordi (Post 1500272)
(the price at that time was 1298 Y, it’s now 1880 Y)

You ordered the android version then?

Not all sellers raised the price, some are still at 1298 :D

right before telling here (:p), i just ordered at "Zhuo blau" via yoybuy and will report if its the real deal.

Jordi, did you pay via paypal? yoybuy charged me 4.4% for that and i can not see that amount in your listing. thx

billranton 2016-03-01 23:08

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by juiceme (Post 1500326)
Next to nothing I suppose. One of the reasons Nokia was so successiful on the mobile sector was that the production machinery was very well geared to produce acceptable-quality devices unbelievably cheap. The BOM cost of a N9 was pretty sure something on the order of 30 euros max.

I mean how much did Nokia invest in designing the N9, including all of the prototypes along the way. Compared to 'sticking a Jolla sticker on the back of an Aigo tablet'

billranton 2016-03-01 23:11

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by zenecho (Post 1500259)
I think the 100% is a little optimistic <g> No USB to go

USB OTG should be working on the tablet. You might have to manually mount and unmount your flash drive though :D

Jordi 2016-03-01 23:14

Re: The Future of Jolla's Tablet
 
1 Attachment(s)
Quote:

Originally Posted by mosen (Post 1500330)
You ordered the android version then?
...
Jordi, did you pay via paypal? yoybuy charged me 4.4% for that and i can not see that amount in your listing. thx

No, I ordered the Sailfish version and received it :)
As already stated by other buyers, It came with an old FW version and I had to update before being able to download anything from the store.

I payed using a credit card thus, standard charges applies.

Regarding the VAT, I think I won't pay too much as the seller indicated that the product is a gift, with a value of 12 USD!

Let me add that I find the tablet pretty well made and the screen is clear and crisp. I like it.

Funny thing, a booklet which will be of no use...

rcolistete 2016-03-02 01:33

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by saponga (Post 1500254)
Roberto, Please how much did you pay, shipping and tax included ?

I've bought in this TaoBao site, Sailfish version for CNY1.298 (US$212.79) in February 10th. EMS shipping in 18/02 returned to the sender in 20/02. So only option was to use DHL, more expensive. Costs from YoyBuy : DHL Express Shipping (China->Brazil) US$67.38 + Service Fee US$21.28 + Customs Charge US$1.31 + Insurance fee US$8.24. Minus US$5 of new user credit from YoyBuy. YoyBuy service is very practical, accepting PayPal (its use by YoyBuy has a tax).
DHL shipping from China in 23/02 arrived in 29/02 in Brazil.
Import taxes in Brazil were cheap (about US$23, including DHL tax) because the sender said it was a US$10 gift, so I was lucky.

Very satisfied with the Jolla Tablet. Installed some softwares, including Warehouse for Tablets.

Japsi 2016-03-02 06:20

Re: The Future of Jolla's Tablet
 
I did order also JTab from the same Taobao seller as so many others here and used Youbuy but differend carrier to Finland. I took my chance with Chinapost because I haven't had any problems it in the past. So it took 10 days and parcel was arrived. No import taxes me neither.

Products fee: $212,79
International shipping: $13.23
Service fee: $21.28
Customs Fee: $1.31
Insurance Fee: $7.49

Just to say there is also other working possibilities than DHL or EMS if you don't have to know every hour where shipment is going... ;)

mosen 2016-03-02 09:18

Re: The Future of Jolla's Tablet
 
wow, yoybuy sent me refund after ~7h, because the seller from first attempt (correct name was "digital tabby-cat", confused the zhou blau which is no seller name) reports to be out of stock.
Gonna try with the next seller (han-yi telephone) and report.

http://mosushi.net/misc/taobao_refund.png

ste-phan 2016-03-02 10:18

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by juiceme (Post 1500326)
Next to nothing I suppose. One of the reasons Nokia was so successful on the mobile sector was that the production machinery was very well geared to produce acceptable-quality devices unbelievably cheap. The BOM cost of a N9 was pretty sure something on the order of 30 euros max.

Exactly my idea. Nokia went into ultra cheap modus with N9 / Lumia 800. People think that the Lumia has borrowed from the N9 design but it must have been the other way around. Two devices with uncertain future in dummy test cases.
Just good enough and new enough to attract gadget lovers.

The N9 while it had reviewers with sharp eyes for aesthetics raving about certain industrial design features, to me it looked more like a dummy case.
And how this beautiful design example tried hard to slip out of your hands and hit the ground, for example when taking a picture holding it landscape like an average camera.

Not to speak about the pentile matrix display that has been the main reason why I have sold my N9 64GB after about 1 month of trial. In my user case the display quality was too irritating to the eye to allow for long reading.

The Jolla looks not too good either. This tablet is nice on paper but reportedly the screen cannot be dimmed to allow comfortable reading in low light.
Good enough for gadget lovers but hardly usable in my scenario.
So I may add that a refund seems more desirable to me than actually be one of the privileged to hold the tablet.
If this was Nokia they would call it the music and multimedia tablet and then release another version with reading and business features missing for example quality sound.
Exception on the rule was maybe the nice goodbye device that was the Nokia 808 which was the real gem compared to the Nokia N9.

Jolla with one device shots should aim do what Nokia in their arrogance has always refused to do: cover all desirable hardware specs in one single device.
Just an opinion, not saying that they can do it easily with Taiwanese OEM partners.

Having replaced the battery in a Nokia N8 just two weeks ago I can only respect lasting and easy serviceable design, especially when the company decides to quit the market two years after release.

Drop a Nokia N8 on its ends: just replace the plastic ends..
That is good design that gets appreciated most when its gone forever.

Dave999 2016-03-02 11:14

Re: The Future of Jolla's Tablet
 
March is the last month of Q1? So refunds should come any day now

nodevel 2016-03-02 11:20

Re: The Future of Jolla's Tablet
 
Just received the following e-mail:

Quote:

Dear Jolla Tablet Indiegogo backer,

Our Jolla Tablet project is approaching closure, and we are working hard to get the last batch of tablets shipped and the refund process started for you Indiegogo backers.

You can read our latest blog update here (https://blog.jolla.com/jolla-tablet-project-update/) and check the status.

If you haven't read our previous update about how we ended up in this situation, and why and how are we are making the refunds, please read this blog post.

You will receive another email soon with instructions on what you need to do to receive your refund.

We are very sad that the project ended up like this, and again apologize to you. At the same time we want to thank you for your patience!

Kind Regards,
Jolla Team


I guess it means there's no hope for me being one of the 540 lucky ones? :(

MINKIN2 2016-03-02 11:23

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1500384)
March is the last month of Q1? So refunds should come any day now

Nah, they are now trying to develop a tool to gather all of the funders details, so we are back to "soon" status.


https://blog.jolla.com/jolla-tablet-project-update/

MINKIN2 2016-03-02 11:26

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by nodevel (Post 1500385)
Just received the following e-mail:




I guess it means there's no hope for me being one of the 540 lucky ones? :(

I have the same email :(

clovis86 2016-03-02 11:31

Re: The Future of Jolla's Tablet
 
aaaaaaaannndd a soon again ! :D

pagis 2016-03-02 11:36

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by nodevel (Post 1500385)
Just received the following e-mail:




I guess it means there's no hope for me being one of the 540 lucky ones? :(

I got a similar one, I missed it for about 27 min ;-( anyway, I might get FF2 now, not sure if it's worth trying to get the tablet from China.

billranton 2016-03-02 12:17

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by nodevel (Post 1500385)
Just received the following e-mail:

I guess it means there's no hope for me being one of the 540 lucky ones? :(

The plain text differs, it just says: "You will receive another email soon with instructions on what you need to do". Which makes the whole thing more vague.

mscion 2016-03-02 12:21

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by nodevel (Post 1500385)
Just received the following e-mail:




I guess it means there's no hope for me being one of the 540 lucky ones? :(

Just got the email. Mine has underlined what you had in bold. It will just offset cost of taobao tablet so not a total loss.

EDIT: Just had a random thought. What fraction of the tablets actually went to Jolla employees or contracters?

P@t 2016-03-02 12:24

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by nodevel (Post 1500385)
I guess it means there's no hope for me being one of the 540 lucky ones? :(

I would not be so sure as I have received that email while I have received two days ago the tablet.
So I guess that this message is sent to all IGG contributors and not only those not receiving the tablet

mosen 2016-03-02 12:25

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by P@t (Post 1500396)
I would not be so sure as I have received that email while I have received two days ago the tablet.

Niiice! Hope rises again :rolleyes:

Dave999 2016-03-02 12:35

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by MINKIN2 (Post 1500386)
Nah, they are now trying to develop a tool to gather all of the funders details, so we are back to "soon" status.


https://blog.jolla.com/jolla-tablet-project-update/

Well. Yes. It's where they state Q1

ejjoman 2016-03-02 12:51

Re: The Future of Jolla's Tablet
 
I got the email, too - so it should not be an indicator if you'll get a tablet or not :)

nodevel 2016-03-02 13:13

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by ejjoman (Post 1500402)
I got the email, too - so it should not be an indicator if you'll get a tablet or not :)

Thanks for the report.

I just checked with Jolla Care and it indeed is not an indication of (not) getting the tablet.

So hope rises, just like the opportunity cost of waiting, while watching the Taobao tablet price go up :)

EDIT:
Here is the reply from Jolla Care to my question if receiving the e-mail means that I am not eligible for receiving the tablet:

Quote:

Hello.

The message was sent just to alert you to the latest status of the refund effort.

You and other backers will receive eventually receive an email with instructions for what to do to claim the refund.

So, not quite yet.

Sincerely,
Jolla Customer Care
(shared with the kind permission from Jolla Care)

mscion 2016-03-02 13:17

Re: The Future of Jolla's Tablet
 
Was wondering how many of the tablets are actually earmarked for the indiegogo folks. Presumably far more than 500 folks signed up via the crowd source before the tablet was available from Jolla shop. Is that right? Then all tablets should go to indiegogo folks if first come first serve holds. Folks that ordered via Jolla shop should only get refund...

mikelima 2016-03-02 13:26

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1500406)
Was wondering how many of the tablets are actually earmarked for the indiegogo folks. Presumably far more than 500 folks signed up via the crowd source before the tablet was available from Jolla shop. Is that right? Then all tablets should go to indiegogo folks if first come first serve holds. Folks that ordered via Jolla shop should only get refund...

The bulk of the tablets was sold via Indiegogo. I think there were around 10000 tablet sold over there. I do not think the pre-sales were for more than an additional 1000 devices.

peter-berlin 2016-03-02 13:41

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by P@t (Post 1500396)
I would not be so sure as I have received that email while I have received two days ago the tablet.
So I guess that this message is sent to all IGG contributors and not only those not receiving the tablet

same here!!!

robthebold 2016-03-02 15:15

Re: The Future of Jolla's Tablet
 
Well, I'm an IGG contributor that hasn't gotten a tablet, a refund or an email. Although any of those could have gotten lost somewhere . . .

mscion 2016-03-02 15:46

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by robthebold (Post 1500418)
Well, I'm an IGG contributor that hasn't gotten a tablet, a refund or an email. Although any of those could have gotten lost somewhere . . .

My email showed up in a gmail promotions folder. Might check junk or spam folder.

gerbick 2016-03-02 16:20

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1500426)
My email showed up in a gmail promotions folder. Might check junk or spam folder.

Thanks. Found mine in the Spam folder somehow.

Dave999 2016-03-02 16:32

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1500429)
Thanks. Found mine in the Spam folder somehow.

Found it in junk not that the mail brings anything new to table but It might wake up some backers who lost hope long ago..

Still can't believe Jolla can only refund via PayPal :(

mscion 2016-03-02 16:33

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by gerbick (Post 1500429)
Thanks. Found mine in the Spam folder somehow.

If all else fails, check folders labeled soon...

robthebold 2016-03-02 16:55

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by mscion (Post 1500426)
My email showed up in a gmail promotions folder. Might check junk or spam folder.

For better or worse, I don't have a spam folder. Most gets deleted and some mail gets challenged -- the mail server sends a replay asking the sender to prove his or her humanity -- although that's rare. Perhaps Jolla doesn't appear human enough.

Or maybe I'm just way down the email list since I was also way down the "list of despair" or whatever we're calling it now.

Dave999 2016-03-02 17:04

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by robthebold (Post 1500435)
For better or worse, I don't have a spam folder. Most gets deleted and some mail gets challenged -- the mail server sends a replay asking the sender to prove his or her humanity -- although that's rare. Perhaps Jolla doesn't appear human enough.

Or maybe I'm just way down the email list since I was also way down the "list of despair" or whatever we're calling it now.

If you don't get the mail you don't get refunded...

juiceme 2016-03-02 18:09

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by robthebold (Post 1500418)
Well, I'm an IGG contributor that hasn't gotten a tablet, a refund or an email. Although any of those could have gotten lost somewhere . . .

Same thing here!
I was almost getting desperate; why is everybody else receiving mails but not me... :mad:

Good to hear I'm not alone!

billranton 2016-03-02 18:51

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by robthebold (Post 1500435)
For better or worse, I don't have a spam folder. Most gets deleted and some mail gets challenged -- the mail server sends a replay asking the sender to prove his or her humanity -- although that's rare. Perhaps Jolla doesn't appear human enough.

Or maybe I'm just way down the email list since I was also way down the "list of despair" or whatever we're calling it now.

That's a bit intense. Did you consider greylisting? That's a little less in-your-face, while still weeding out all the spam relays.

att 2016-03-02 20:03

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by Dave999 (Post 1500430)
Still can't believe Jolla can only refund via PayPal :(

Why not to create a temporary PayPal account and after you have received the refund just delete the account?

lancewex 2016-03-02 20:23

Re: The Future of Jolla's Tablet
 
I got the latest email about an upcoming email for a refund. But Jolla keeps sending emails to my old address. I have already updated Indiegogo with a new one, but Jolla apparently doesn't use that anymore. The problem for me is that the old email is ISP based, and I am about to change ISPs. So I am in danger of being locked out of the refund process. At the bottom of Jolla emails is a link for updating my "subscription preferences", but it doesn't actually work (when you try to submit something I get a Mail Chimp error). Any suggestions, I'll gladly take 'em.

Dave999 2016-03-02 20:40

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by att (Post 1500446)
Why not to create a temporary PayPal account and after you have received the refund just delete the account?

Yes, either that or I just randomly enter à valid paypal email and transfer The Money there.

nodevel 2016-03-02 20:49

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by lancewex (Post 1500447)
I got the latest email about an upcoming email for a refund. But Jolla keeps sending emails to my old address. I have already updated Indiegogo with a new one, but Jolla apparently doesn't use that anymore. The problem for me is that the old email is ISP based, and I am about to change ISPs. So I am in danger of being locked out of the refund process. At the bottom of Jolla emails is a link for updating my "subscription preferences", but it doesn't actually work (when you try to submit something I get a Mail Chimp error). Any suggestions, I'll gladly take 'em.

Well, do the first thing that comes to mind - write to Jolla! :)

Just create an issue on Zendesk and then you can normally communicate with the Jolla Care via e-mail. From my experience, they are quite fast to respond recently and have always been helpful. I'm sure they'll take care of that.

billranton 2016-03-02 20:56

Re: The Future of Jolla's Tablet
 
Quote:

Originally Posted by lancewex (Post 1500447)
I got the latest email about an upcoming email for a refund. But Jolla keeps sending emails to my old address. I have already updated Indiegogo with a new one, but Jolla apparently doesn't use that anymore. The problem for me is that the old email is ISP based, and I am about to change ISPs. So I am in danger of being locked out of the refund process. At the bottom of Jolla emails is a link for updating my "subscription preferences", but it doesn't actually work (when you try to submit something I get a Mail Chimp error). Any suggestions, I'll gladly take 'em.

Definitely contact them. From what we've been told, they're going to have to construct a system where backers claim their backing number with a paypal account, because it sounds like Indiegogo don't really support refunds (so much for all those claims about their terms etc. :D ) If you get yourself verified personally with them now, you might save yourself having to go through some ID driven process later, or whatever they manage to put together for the uncontactable.


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