maemo.org - Talk - Jolla Tablet Refunds (latest developments)

I'm not :/
But sort of came to peace and accepted Jolla made up a new chronologie strictly based on 189€ early birds and i excluded myself from that by picking the wrong perk...
Which puts me to the very first place in 199€ early birds with 9:11 contribution time. yay...
http://mosushi.net/misc/fhg81.png

Quote:

Originally Posted by nodevel (Post 1501519)

I will probably try the Chinese route (if it's still open)

Can not make you much hope for that endevour.
I tried hard.
So prepare yourself for an even higher price than 300$, if taobao failsters still have something to deliver.
It sure still looks like it to the "layman" ;)
Tell me if you get a new price tag, i am always in for a good laugh.

mikecomputing

2016-03-17 10:24

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by nodevel (Post 1501458)

No, it is not a bug.

According to the info I just got from Jolla Care, if you request a refund through the site and receive an error message and this 'shipping/pending' status, it means you will get the tablet instead.

I wish I got the error message :rolleyes:

That's also a bug.

mosen

2016-03-17 10:59

Re: The Future of Jolla's Tablet

Got an answer from Jolla on an unresolved zendesk question back from last year when i first told them of my "problem" with 199$ mispick.

If this happens, i am going to burst :eek:

Quote:

Hello.

If there are some people who reject the Tablet - those receiving an invite to the shop - then we will do our best to select other people to take "their spot".

If we understand correctly, you would be interested in that.

However, we still kindly advise you to complete your refund submission.
Sincerely,
Jolla Customer Care

nodevel

2016-03-17 13:16

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by mosen (Post 1501547)

Got an answer from Jolla on an unresolved zendesk question back from last year when i first told them of my "problem" with 199$ mispick.

If this happens, i am going to burst :eek:

That's a mess...

I've been bothering Jolla Care (Zendesk) with this question for months, every time the tablet situation seems to change and they always gave me some hope that I might be getting a tablet (the reason why I was asking was to try buying from Taobao if I get a clear answer). This time, I ask if it's final and they tell me that I should ask for refund/donation and if an error is shown, then I might be eligible.

So I try it, no error shown, case closed. But now it seems that what I was asking about (if one can refuse the tablet and the chance moves to another person in the row) is actually true. What they did not tell me is that by choosing refund/donation, to check my eligibility, I actually locked myself out of the chance of getting a 'skipped' tablet. Oh well...

Fellfrosch

2016-03-17 15:37

Re: The Future of Jolla's Tablet

To be honest. I wouldn't have known how to skip the tablet, if I wanted to...
There wasn't an option for that or?

mosen

2016-03-17 15:53

Re: The Future of Jolla's Tablet

They are quite reactive on that matter if you file a zendesk request i guess ;)

After all things that happend, i think they operate the refund tool from within mysql and will manually do:

Code:

DELETE FROM luckyBastards WHERE *insert email here* LIKE 'True';

Dave999

2016-03-17 18:27

Re: The Future of Jolla's Tablet

For people like me with combo deals we Are geting refund of the full amount. I have notifed jolla about the Scam.

velox

2016-03-17 19:11

Re: The Future of Jolla's Tablet

I did not find any conclusive Information about what happens to the Cases, so I've taken the route of asking Lastu if they get some Cases back to get rid of or if they'd prefer me to order one regularly – of which I strongly suspect the latter.

I guess, with Jolla out of "don't harm us we are protected mode", they'll at least be partly reimbursed for the "lost" merchandise in the end, so additional sales can not hurt. Except the environment, that is.

I'll report back if they get to answering, so no need for anyone else to spam them as well. :)

mscion

2016-03-17 19:34

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by velox (Post 1501581)

Hi. I just tried to order a Lastu case. But it does not appear that they take orders from US. Is that true?

tommo

2016-03-17 20:05

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by Dave999 (Post 1501575)

For people like me with combo deals we Are geting refund of the whole amount. I have notifed jolla about the scam.

You should take the whole amount then refund them the difference when you can afford it, within a year :D

(before someone tries to shoot me, that's a little joke)

nodevel

2016-03-17 20:14

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by velox (Post 1501581)

I unfortunately did get the information yesterday from Jolla Care (closely paraphrasing):

Quote:

Q: What about the Lastucase covers?. As far as I know, they are at Jolla and those who order a tablet from China might want to get it instead of the refund.
A: What accessories there are, are all with our fulfillment center in Hong Kong. If you contributed for a case, then your refund amount will/should include that.

Q: To repeat my question, is it possible to receive the accessory instead of getting the refund? By your fulfillment center, you mean a center you have access to?
A: Sorry, no, it is not.
We do not have ready access to the fulfillment center. And the work to fulfill is extremely manual.

Regarding the availability of Lastucase covers, I think that Lastucase have mentioned on Twitter that they are disappointed by not getting paid by Jolla for the covers and that Jolla covers will be never ever again available from their shop (someone quoted the tweet few pages back). I'm quite surprised they are still in stock here, but I am afraid they will just sell the rest and not manufacture any additional ones.

Dave999

2016-03-17 20:26

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by tommo (Post 1501586)

You should take the whole amount then refund them the difference when you can afford it, within a year :D

(before someone tries to shoot me, that's a little joke)

Nah, I don't work like jolla and scam money from others.

eekkelund

2016-03-18 16:07

Re: The Future of Jolla's Tablet

Santa disguised as DHL delivery guy came today!:)
https://pbs.twimg.com/media/Cd15YCyWAAAy_4r.jpg:large

mosen

2016-03-18 16:50

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by eekkelund (Post 1501633)

Santa disguised as DHL delivery guy came today!:)
https://pbs.twimg.com/media/Cd15YCyWAAAy_4r.jpg:large

Reading on twitter you got both?!
Very COOL!
So your brother will not be jealous, thats a bonus for you also :D

lancewex

2016-03-18 18:42

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by eekkelund (Post 1501633)

Santa disguised as DHL delivery guy came today!:)
https://pbs.twimg.com/media/Cd15YCyWAAAy_4r.jpg:large

Fuming with jealousy.

mosen

2016-03-18 19:19

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by lancewex (Post 1501637)

Fuming with jealousy.

take a deep breath!
Commander Spock will be proud of our advances in self-control ;)

eekkelund

2016-03-18 19:25

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by mosen (Post 1501634)

Reading on twitter you got both?!
Very COOL!
So your brother will not be jealous, thats a bonus for you also :D

Yes I got both, my brother has to wait couple weeks till we meet! >: )
https://pbs.twimg.com/media/Cd15YhRWAAAUb2d.jpg:large

r0kk3rz

2016-03-18 20:33

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by eekkelund (Post 1501642)

Yes I got both, my brother has to wait couple weeks till we meet! >: )
https://pbs.twimg.com/media/Cd15YhRWAAAUb2d.jpg:large

I did wonder how this was going to play out, given that there are only a limited number of tablets to be delivered.

What would be more fair, shipping as many people as possible only one tablet (regardless of order) or shipping only to the earliest contributors even if someone ordered 5 tablets?

Dave999

2016-03-18 20:42

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by r0kk3rz (Post 1501646)

I guess both cases would be unfair...Scams are never fair.

velox

2016-03-19 01:48

Re: The Future of Jolla's Tablet

I couldn't sleep, so I might as well remind you guys that it's envious, not jealous… ok, shutting up now. :)

Tsippaduida

2016-03-19 12:38

Re: The Future of Jolla's Tablet

I finally got myself to fill in the refund form, worked well. I really envy you who got the tablet, I would have preferred that instead of the money back.

So after a short wrestling with myself I decided that I do not need the refund. Instead I now expect Jolla to get back on track. Maybe we see something wonderful after a short while. Like current early bird SFOS update finalized and released.

m4r0v3r

2016-03-19 14:26

Re: The Future of Jolla's Tablet

does anyone know the exqct situation with lastsucase? have they been paid?

eekkelund

2016-03-19 14:32

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by r0kk3rz (Post 1501646)

Yeah I also wondered. It would have been sad for my brother if he wouldn't have got tablet just because I said: "I have IGG account, give me cash and I will contribute also for you."

eekkelund

2016-03-19 14:36

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by m4r0v3r (Post 1501686)

does anyone know the exqct situation with lastsucase? have they been paid?

Doesn't look good
https://twitter.com/Lastucase/status/708336106870276096

Quote:

Lastucase ‏@Lastucase

We are happy that Jolla "survived". But why they had to leave other companies (like us) to their Dead Valley?
#disappointed #jolla @JollaHQ

Quote:

OddBall ‏@OddBall__ Mar 11

@Lastucase @JollaHQ So the tablet cases are still unpaid?

Quote:

Lastucase ‏@Lastucase Mar 11

@OddBall__ @JollaHQ
Greetings from the Dead Valley.

MisterMaster

2016-03-19 15:20

Re: The Future of Jolla's Tablet

My understanding is that if they pay Lastucase the full amount(or maybe anything) then they might be breaking the law(because they would be favoring them over others) because they are trying to get debt restructuring. Well if they paid all other debts also I guess it would be ok. I might be wrong but that is my guess.

gerbick

2016-03-19 16:16

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by m4r0v3r (Post 1501686)

does anyone know the exqct situation with lastsucase? have they been paid?

eekkelund posted the tweet; I've told many people to support Lastucase directly and order from them. Great people, awesome customer service.

JulmaHerra

2016-03-19 18:53

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by MisterMaster (Post 1501691)

AFAIK they have not been paid, there was quite bitter tweet about it when Jolla secured bridge funding. I suppose it was big order for lastu so it's no wonder if this snag makes it very difficult for them. Now that Jolla has exited the restructuring, there is likely to be some kind of agreement about payments, but still, such thi gs are not easy for small compabies like Lastu. So I too encourage people to support them.

abranson

2016-03-19 20:07

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by JulmaHerra (Post 1501700)

So I too encourage people to support them.

The walnut tablet case is nice, but I've ordered a birch one with the new Sailfish logo on which I'm looking forward to getting. There's also kelo wood, and you can choose your own logo and text.

Dave999

2016-03-19 21:41

Re: The Future of Jolla's Tablet

Would it be possible for jolla to take this scam to the next level and build a new board but with the same case/design?

gerbick

2016-03-19 22:36

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by Dave999 (Post 1501707)

Would it be possible for jolla to take this scam to the next level and build a new board but with the same case/design?

Anything is possible. Why give away good ideas though?

mikecomputing

2016-03-19 23:00

Re: The Future of Jolla's Tablet

I need my tablet money where is it?

mikecomputing

2016-03-19 23:07

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by gerbick (Post 1501692)

eekkelund posted the tweet; I've told many people to support Lastucase directly and order from them. Great people, awesome customer service.

So now we blame Jolla for Lastucase bussines problems. Cmon guys it is raw bussines as usual. Whatever Jolla payed their bills or not Lastucase probadly will have problems anyway.

Even if I also like their cases. Happy user of... eeh seems its gone from lastucase site but the lastu wooden with visa/mastercard variant.

Btw...

Fairphone+SailfishOS+Lastucase could be a nice combo...

gerbick

2016-03-19 23:52

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by mikecomputing (Post 1501714)

So now we blame Jolla for Lastucase bussines problems. Cmon guys it is raw bussines as usual. Whatever Jolla payed their bills or not Lastucase probadly will have problems anyway.

Do you have a product I could place an order of 10k products... then not pay you a year or so later for and it not hurt your business?

If so, send me your product - as long as it is not more BS - and I'll gladly put you in that position.

Quote:

Fairphone+SailfishOS+Lastucase could be a nice combo...

Only the Lastucase has proven that it's been useful to anybody that's not a fan of esoteric ****ing choices.

Dave999

2016-03-20 06:04

Re: The Future of Jolla's Tablet

:cool:

Quote:

Originally Posted by gerbick (Post 1501710)

Anything is possible. Why give away good ideas though?

Becouse then we can reuse all the lastu cases that Jolla stole from lastu.

Bubbless

2016-03-20 06:12

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by mikecomputing (Post 1501714)

So now we blame Jolla for Lastucase bussines problems. Cmon guys it is raw bussines as usual. Whatever Jolla payed their bills or not Lastucase probadly will have problems anyway.

What problems would they have? Lastu has to pay taxes for all those 10k+ cases, even if they don't get paid. Add manufacturing costs + direct labor in to the equation and a business size of Lastu is lucky to survive.

Dave999

2016-03-20 09:32

Re: The Future of Jolla's Tablet

If I was jolla and gave option of refund or donate I would provide some info regarding the upcoming plans. What is the short term goals and where will the money help.

It's a small amount In the big picture abut I would think that more people would consider helping the scamers if they knew where the money would help.

pichlo

2016-03-20 12:17

Re: The Future of Jolla's Tablet

You want Jolla to communicate clearly? Where have you been for the past two years?

Dave999

2016-03-20 13:17

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by pichlo (Post 1501747)

You want Jolla to communicate clearly? Where have you been for the past two years?

No, that's not what I want. I just suggest a simple promotion of the donation if the want more donations. I've been right here pichlo.

pichlo