Re: shop.nokia.co.uk cancelled my order - UK
 

That's me I guess. Sucks minor balls - but put it this way:

different batch = mic will probably work on your £500 gadget

Re: shop.nokia.co.uk cancelled my order - UK
 

Yeah lol, I was about to say!

I suppose it was a blessing in disguise right?

Re: shop.nokia.co.uk cancelled my order - UK
 

If this is true, then I've just about ****ing had it.

I think I've managed to stay (relatively) calm and collected during the past few months, but this is just sheer ****ing LUNACY.

Delay upon delay to "fix problems" (boy, what a success that turned out to be.)
Repeated false information from CSRs from *nokia.co.uk*, not even a third party ****ing retailer (the 9th, the 19th, etc)
Cancelled "pre-order" due to "denied payment" which was also a ****ing lie
MULTIPLE lies from CSRs and "David" or whatever his name was about their being plenty of stock, and how it'd all go through without a hitch
And now, the icing on the ****ing cake, despite the delays - the ****ing microphone doesn't work on a number of delivered units.

I'm seriously at my wits ****ing end here.

(edit: sorry for my language, but I've had *enough*)

Re: shop.nokia.co.uk cancelled my order - UK
 

I feel for you, but as my wife pointed out I should just buy a phone from another company...
If there was an alternative I would have bought it, so patience is the only option ;-)

I particularly liked the line about order failed because of "incorrect payment details", I had to avoid laughing at them when they cracked that line.
I suppose they couldn't say order failed because of inane repeated auth's for 500 quid for no reason eventually triggering fraud rules...

Hang in there

Re: shop.nokia.co.uk cancelled my order - UK
 

I'm very tempted to just not bother. That's the conclusion I've reached after spending half a day on the phone trying to sort my *new* order out.

Let me explain my payment issues.

It's slightly worse in my case. They didn't auth multiple times, they just tried to take £1k (multiple phones - the missus wants one), and they say it failed. My bank say it succeeded, and have still got a hold on the ****ing £1k so the new order will probably bounce when Nokia try charge it.

I ring the bank to cancel this, they tell me to ring Nokia. I ring Nokia, they tell me to ring the bank. I do this, they give me an auth code and tell Nokia to use this. Nokia effectively tells me they'll ring me when the order fails, and hangs up on me.

HOW ****ING HELPFUL.

It's not helping my anger issues that I've now been effectively without a phone (except from a braindead Ericsson) since late October, and, despite news of the shipping, I'm now back in an indefinite state of not knowing when my phone will ship - troublesome, as I'm travelling out of the country quite soon.

Re: shop.nokia.co.uk cancelled my order - UK
 

How many people that had to reorder have had an email saying the new order has been shipped?

I was told that my new order would be processed today but I have had no email to confirm this. If it is not shipped tomorrow I am going to cancel my order.

Re: shop.nokia.co.uk cancelled my order - UK
 

Hi, I had to reorder on Monday coz of cancelled original order re card etc, I did it online monday at 6.30pm (UK). Was told would get a shipping email soon. Heard absolutely nothing. I have phoned Phones4U and they say they hope to get it on the 3rd or 4th Dec on various networks but to call them on 1st December for more news. So I think it will be quicker in the end to go to the store on those days, I have a funny feeling our Nokia orders won't come through by then anyway, not based on any facts just past experience with them.

Re: shop.nokia.co.uk cancelled my order - UK
 

I was told yesterday when I reordered that it would only delay by one day. still no email saying the proces has started

Re: shop.nokia.co.uk cancelled my order - UK
 

Re-ordered the day it was canceled, new order have only had confirmation of order. No sign of it being processed.

As soon as anywhere else has stock, will cancel it.

Re: shop.nokia.co.uk cancelled my order - UK
 

So no 1 is any of the wiser??