Re: Discussing JollaOy strategy
Quote:
Originally Posted by benny1967
(Post 1437063)
I don't need to speculate. I know the root cause:
It's Part #B4876/III (soldered between the frame that surrounds the SIM card and part #F76a). The manufacturer bought it from 2 suppliers. One of those had issues with the material used.
Do you feel better now? Does this help?
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If you were Jolla and that were the truth and you'd have posted that in March to that TJC thread, sure, it would have helped. And it is nice to know what will be done to the phone when sent it, so that people can assess the worthiness of it all etc. Besides, it would just seem like good manners to give some explanation.
Quote:
Originally Posted by benny1967
(Post 1437063)
No, most probably it doesn't because I obviously made it up. But Jolla's internal findings might have been exactly like this and therefore completely useless. (Which directly leads to the part in which Jolla can't make it public because it affects third parties, like their manufacturer and its suppliers.)
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Yes, in the lack of explanations from Jolla, the community certainly has had to resort to speculating and making things up many times. Wouldn't it be nice if all that trouble wasn't needed and Jolla was simply transparent? :)
Quote:
Originally Posted by benny1967
(Post 1437063)
And I still wonder why we had all this fuzz about the SIM-card-holder, but not about certain other hw-related problems that I noticed were common. Maybe it depends on who's affected and how much of a troll he is.
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The fuzz isn't about the SIM card holder itself, though. I brought it up, because I was asked for examples where Jolla was not being transparent. This is one.
Perhaps we can now get an answer from Jolla? Philippe, can you provide the SIM card explanation - did I just miss it, like you suspected?
Quote:
Originally Posted by benny1967
(Post 1437063)
That's what we always got. Or do you have any proof that any of them were lying to us?
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When have I blamed them of lies? Never. I was merely stating that they don't seem to be very open or transparent about things and, when asked, gave a concrete example.
Here is one thing that didn't come true, though:
>@ZogG we will tell you what it is when we know what it is. At the moment as I think I said some time ago it is being investigated and until we know with relatively high certainty what is the problem we can't tell much more.
stezz (Feb 6 '14)<
Quote:
Originally Posted by benny1967
(Post 1437063)
I may direct your attention to the very thread you pointed to: The one "people" I have in mind didn't respond well at all to status updates.
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There is way more than one unhappy person in that thread. And the status updates were pretty much non-updates.
Quote:
Originally Posted by benny1967
(Post 1437063)
People were angry that their phones didn't work after they'd waited for so long... and that's fully understandable. As I said, I'd have been furious, too. One person chose to make a drama out of it and has been a PITA ever since.
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Maybe a reason to have been more transparent, originally, then? Seems like some people staying silent is one big reason why that one guy turned PITA. :) |
