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-   -   Jolla Tablet Refunds (latest developments) (https://talk.maemo.org/showthread.php?t=94393)

pichlo 2015-07-24 13:06

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Dave999 (Post 1477716)
Yes, true, Copernicus. And eventually I got it right :D

Eventually. Some of us got it right straight away.
Not once but at least twice ;)

Wallace 2015-07-24 13:09

Re: Jolla tablet countup to delivery[Now With Poll]
 
Yes, no broblemos. (bysy with my keyboard)

Two new items for hollidays is anyway too much....

mariusmssj 2015-07-24 13:12

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Dave999 (Post 1477787)
Love the new wait. It's so much better than the old wait.

Well I thought that was obvious. The new wait is much better and updated, with many many new improvements.

MINKIN2 2015-07-24 14:43

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by mariusmssj (Post 1477791)
Well I thought that was obvious. The new wait is much better and updated, with many many new improvements.

Well this IS Jolla after all, the new wait will be Unlike anything we have seen before.

Glad to here confirmation of the screen issues being resolved now, though.

Dave999 2015-07-25 05:40

Re: Jolla tablet countup to delivery[Now With Poll]
 
It will be a looong wait. It will be a tough wait. but will it be just?

Padawan73 2015-07-25 08:25

Re: Jolla tablet countup to delivery[Now With Poll]
 
Case received this morning, completely useless and it will wait for a moment on the shelter...

Padawan73 2015-07-25 08:32

Re: Jolla tablet countup to delivery[Now With Poll]
 
3 Attachment(s)
Some pictures of the case

Attachment 37456Attachment 37457Attachment 37458

Dave999 2015-07-25 08:38

Re: Jolla tablet countup to delivery[Now With Poll]
 
what did you write on it? (If it's ok to Share)

Makeclick 2015-07-25 11:26

Re: Jolla tablet countup to delivery[Now With Poll]
 
Must say. I don't buy that "better screen" thing.. What did happened SailfishOS first demo hw and then actually hw was far from it! I think: "we found cheaper screen and it has to hack/hammer to fit in".

Next they update a charge plug and ask 4month more :/? I think Jollas devs are that good, that one screen not take that long or why they even pick that on the first place? Too less information about it.

And please Jolla, if you read this! You can not say at every dead line: "we need more time"! You should say it sooner! Then it will be fine. It is like you give us a lollipop, when we unscroll it, you take it away and say: "you can eat it in next month".

Copernicus 2015-07-25 13:48

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Makeclick (Post 1477895)
And please Jolla, if you read this! You can not say at every dead line: "we need more time"! You should say it sooner! Then it will be fine. It is like you give us a lollipop, when we unscroll it, you take it away and say: "you can eat it in next month".

Ah, actually, I've gotta say that Jolla has learned a hard lesson that many other companies learned long ago; never, never reveal anything about your inner processes. Jolla has already provided more info about their development process than pretty much any other mobile device company than I have ever seen before; we've gotten just a hint of all the troubles and struggles they've had during the creation of this tablet. And their reward? An enormous chorus of hostility. Essentially, lots of folks yelling "How dare you make a mistake!", in a process where the identification and fixing of mistakes is fundamental to success.

I certainly hope that Jolla stops providing so much information about their development process, because the company derives no benefit from it and obviously causes them much grief...

Padawan73 2015-07-25 14:02

Re: Jolla tablet countup to delivery[Now With Poll]
 
1 Attachment(s)
Quote:

Originally Posted by Dave999 (Post 1477885)
what did you write on it? (If it's ok to Share)


Attachment 37459

"Jolla Tablet - Sailfish OS Powered"
(maybe one day...)

peterleinchen 2015-07-25 14:03

Re: Jolla tablet countup to delivery[Now With Poll]
 
I guess my first (and last) post here.
But I tend to disagree.

You want them to be silent like Apple with their 'you-hold-it-wrong-tactic'? Or like Nokia with all their obvious HW failures in lots of devices (slider N95, gps antenna N97, usb N900, ....) and denying any problems publicly?
That would be sooooo just like.

I expected different!
But I need to admit I realize they learned their business at Nokia.

Copernicus 2015-07-25 14:34

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by peterleinchen (Post 1477901)
You want them to be silent like Apple with their 'you-hold-it-wrong-tactic'? Or like Nokia with all their obvious HW failures in lots of devices (slider N95, gps antenna N97, usb N900, ....) and denying any problems publicly?

Let me tell you, Apple has had far, far, far more HW failures than Nokia ever did. With a dreamer like Jobs at the top of the company, you get far more flops than successes (which I think is why they originally kicked him out of the company). You just never hear about most of them because Apple silently throws them into the trash. But yeah, when you allow your folks to make lots of experiments (and therefore lots of mistakes), they can eventually come up with some amazing stuff.

The funny thing about doing all your work in a fishbowl is that, for some reason, people insist upon throwing rocks at the fishbowl whenever you make a mistake. Best to keep the crowds away until you've got something that the crowds like. :(

peterleinchen 2015-07-25 15:19

Re: Jolla tablet countup to delivery[Now With Poll]
 
Talking about the crowds (masses) I agree :(

It is just about openess (which they said they want to be).
And to be clear: I do not mind that they need more time nor that they do not tell all the details.
But maybe I am too naive (or expecting something a manager has had a hard time to learn to forget about)?

And yes I also needed to make decisions during project runtime. But I always tried go be as open as possible (and was successful with that 'strategy').
But now I am fully involved in that discussion which I did not want at all. So bye bye.

MartinK 2015-07-25 15:59

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1477896)
Ah, actually, I've gotta say that Jolla has learned a hard lesson that many other companies learned long ago; never, never reveal anything about your inner processes. Jolla has already provided more info about their development process than pretty much any other mobile device company than I have ever seen before; we've gotten just a hint of all the troubles and struggles they've had during the creation of this tablet. And their reward? An enormous chorus of hostility.

I disagree - just check the comments on the latest tablet related article on the Jolla blog.
Most of the negative/angry comments basically say "I would be okay with it if you told us sooner & provided progress updates more often". So the issue is the exact opposite - providing too little information too late.

As for "Jolla has already provided more info about their development process than pretty much any other mobile device company than I have ever seen before" - isn't that the whole point of Jolla ? To be #unlike the existing mobile companies and to bring something new and more open ?

Copernicus 2015-07-25 16:40

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by MartinK (Post 1477915)
I disagree - just check the comments on the latest tablet related article on the Jolla blog.
Most of the negative/angry comments basically say "I would be okay with it if you told us sooner & provided progress updates more often". So the issue is the exact opposite - providing too little information too late.

Personally, I don't trust those comments. When I look at that blog, I see that as Carol replies to the angry comments, she's getting even more (and angrier) comments in response. I don't think anything Carol (or anybody else) would have said or when would have changed what the folks are saying on that blog.

And honestly, any rational person would have seen the display issues described at the start of the year, along with the delay in the target release to July, and known not to schedule their vacations around it (or for goodness' sakes purchase it for someone's birthday, as a few seem to have done). People don't seem to understand the realities of the design process; if you ever give out an estimate for completion of the product, people take it as a hard fact, and then get up in arms when that estimate shifts.

I think openness is great; but I would propose to Jolla that they NEVER EVER give out dates of any sort ever again. And, in fact, it might benefit them to only be open about their products after they are released, because appeasing the peanut gallery in the middle of the engineering process just isn't worth it. :(

Dave999 2015-07-25 18:05

Re: Jolla tablet countup to delivery[Now With Poll]
 
Dates are cool. No point of hiding in their office. And you know what. Project delivery on that time. Yes it happens. And delays too. So what ever jolla planning next. Give dates, but maybe not a delivery date. If the know anything about crowdfunding they should have done a "journey" with progress dates and story telling rather then reaction blogposts. But hey they are rookies from Nokia, so who can blame them. ;)

pichlo 2015-07-25 18:07

Re: Jolla tablet countup to delivery[Now With Poll]
 
I tend to agree with Copernicus. Maybe exposing Jolla for what they really are - a corporation like any other, with all the Nokia legacy, not some imaginary "unlike" harbinger of openness they want us to believe they are - maybe that would finally open people's eyes and stop all the unjustified reverence.

peterleinchen 2015-07-25 18:26

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by pichlo (Post 1477925)
I tend to agree with Copernicus. Maybe exposing Jolla for what they really are - a corporation like any other, with all the Nokia legacy, not some imaginary "unlike" harbinger of openness they want us to believe they are - maybe that would finally open people's eyes and stop all the unjustified reverence.

THAT!

But it would not stop those bickering.

ZogG 2015-07-26 06:47

Re: Jolla tablet countup to delivery[Now With Poll]
 
https://s-media-cache-ak0.pinimg.com...538ff698b4.jpg

Funny thing that i told they still have problems with display, but do not tell it as it's bad PR. Btw first time they mentioned about problems, they told that new display is better. i wonder how it can be better, if till now they had problems with it and most chances had no display at all?
And how people worship their openess adn communication after they announeced new delay adn explained they still have problems just a wekk before already delayed date and months of silence. But yeah, they shared info, otherwise what you expected? They would delay without telling anything? So please... They always wait till last second and communicate about problems only when there is no choice left and after they see a crowd of people raising the voices. But surely, suddenly they communicate the best way (again after same story every time, because it happens not even second time)

Copernicus 2015-07-26 10:58

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by ZogG (Post 1477964)
Funny thing that i told they still have problems with display, but do not tell it as it's bad PR.

Well, yeah! It IS bad PR. I mean look at what they've got now -- crowds of folks screaming at them about how they are an awful company, that they are idiots, that they are going to take their business elsewhere. When the only thing that happened is that their subcontractor got a part wrong, it needed to get fixed, and it DID get fixed. This stuff happens in the real world all the time.

Quote:

But yeah, they shared info, otherwise what you expected? They would delay without telling anything?
Given the reaction by folks when they did provide info, I'd have to say yeah, delaying without giving a reason seems to have no downside.

mikecomputing 2015-07-26 11:27

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Makeclick (Post 1477895)
Must say. I don't buy that "better screen" thing.. What did happened SailfishOS first demo hw and then actually hw was far from it! I think: "we found cheaper screen and it has to hack/hammer to fit in".

Next they update a charge plug and ask 4month more :/? I think Jollas devs are that good, that one screen not take that long or why they even pick that on the first place? Too less information about it.

And please Jolla, if you read this! You can not say at every dead line: "we need more time"! You should say it sooner! Then it will be fine. It is like you give us a lollipop, when we unscroll it, you take it away and say: "you can eat it in next month".

I guess you have not worked on a HW company especially not in small company!? Because if you did you should know that it's not a simple task make everything work out as expected. If you are a tiny company like Jolla it is hard to get components, test stuff and make everything work in short time. Big manufacturers of, for example TFT screen, is not that interested in a small company as Jolla.

It's simple: the screen company X may say "Hey we have a good screen for you" and that probably means some untested screen that is not fully tested in production.

Then later Jolla see a lot of problems and then everyone blame Jolla instead of, in this case, the screen company.

The true is: If Jolla fails to deliver the big screen company takes no risk but Jolla may go bankruptcy, Now this is the crude market! We, as customer, can cry as much as you want but this is how it works.

There is always stuff that changes we may not see those problems when choose Apple, Samsung or whatever but they are there. In big companies they shut up about those problems and moves on without you as customer knows it. Jolla or other small companies can not do that. They have to tell the true when they must.

But everybody on this forum should know that Jolla Tablet was a prototype in February. Not some product that Apple/Samsung has created and ready for roll out a month later!

nieldk 2015-07-26 15:29

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by mikecomputing (Post 1477980)
I guess you have not worked on a HW company especially not in small company!? Because if you did you should know that it's not a simple task make everything work out as expected. If you are a tiny company like Jolla it is hard to get components, test stuff and make everything work in short time. Big manufacturers of, for example TFT screen, is not that interested in a small company as Jolla.

It's simple: the screen company X may say "Hey we have a good screen for you" and that probably means some untested screen that is not fully tested in production.

Then later Jolla see a lot of problems and then everyone blame Jolla instead of, in this case, the screen company.

The true is: If Jolla fails to deliver the big screen company takes no risk but Jolla may go bankruptcy, Now this is the crude market! We, as customer, can cry as much as you want but this is how it works.

There is always stuff that changes we may not see those problems when choose Apple, Samsung or whatever but they are there. In big companies they shut up about those problems and moves on without you as customer knows it. Jolla or other small companies can not do that. They have to tell the true when they must.

But everybody on this forum should know that Jolla Tablet was a prototype in February. Not some product that Apple/Samsung has created and ready for roll out a month later!

those reasonings, if so, are just plain silly. at least if that is how Jolla decided on the screen.
I really, really, hope not.
Even as a single individual developer, I personally ask for testing samples, before even considering buying even smaller deliveries.

Copernicus 2015-07-26 15:59

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by nieldk (Post 1477992)
Even as a single individual developer, I personally ask for testing samples, before even considering buying even smaller deliveries.

https://cdn-blog.jolla.com/wp-conten...tion3_wide.jpg

It sure looks to me like they got plenty of testing samples. Apparently, the problem was either something subtle, or something that only showed up when producing the tablet in volume...

Zeta 2015-07-26 16:42

Re: Jolla tablet countup to delivery[Now With Poll]
 
It sure looks like a lot of things, but the point is that no one knows, as Jolla didn't say a word about it, while at the same time raising the backers expectations with catch words as "openness", "unlike" or "people powered", and much worse the blog post they offered "soon" (but already 3 month ago, was the 23th of April) with the details is not there yet...

Dave999 2015-07-26 20:47

Re: Jolla tablet countup to delivery[Now With Poll]
 
What is jolla planning to do With the tablet now? 1,5 months of what? Nothing.

tommo 2015-07-26 20:49

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Dave999 (Post 1478012)
What is jolla planning to do With the tablet now? 1,5 months of what? Nothing.

They are adding 3g just for you!

Copernicus 2015-07-26 21:13

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Dave999 (Post 1478012)
What is jolla planning to do With the tablet now? 1,5 months of what?

Hmm. Within the next month or so, they'll need to:
  • Ramp up production of tablets, wherever they are being manufactured, to an appropriate level
  • Get early production tablets into the hands of developers / beta-testers
  • Retrieve (and act upon) data provided by those testers
  • Finalize shipping details for the 10000 or so people who have pre-ordered the tablet
  • Start shipping the tablet to those 10000 people
  • Continue improving and selling Sailfish, which is their real job -- this tablet isn't actually how the company intends to make money, after all!

Dave999 2015-07-27 05:27

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by tommo (Post 1478013)
They are adding 3g just for you!

Yeah...that would be something!

The new wait is a bit Boring lately.

tommo 2015-07-27 06:42

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Dave999 (Post 1478025)
Yeah...that would be something!

The new wait is a bit Boring lately.

Imagine the new new wait with added 3g, sometime in 2016 :D

ste-phan 2015-07-27 07:15

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by tommo (Post 1478028)
Imagine the new new wait with added 3g, sometime in 2016 :D

I'm not against a new mid 2016 wait incl. 3G and upgraded audio part.

While experiencing this new wait and dreaming about the end result,
I got to feel thankful to Jolla for having sold to me an incentive not to purchase anyone else's crap.

The longer the new wait lasts, the more money I will have saved for only USD 199 . :D

tommo 2015-07-27 07:31

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by ste-phan (Post 1478032)
I'm not against a new mid 2016 wait incl. 3G and upgraded audio part.

While experiencing this new wait and dreaming about the end result,
I got to feel thankful to Jolla for having sold to me an incentive not to purchase anyone else's crap.

The longer the new wait lasts, the more money I will have saved for only USD 199 . :D

If you want upgraded audio, it will be nearer 2017. I think the whole campaign was just marc dillons holiday fund, when he gets back they see how much money is left and build a tablet :D
#holidaypowered!

mosen 2015-07-27 14:25

Re: Jolla tablet countup to delivery[Now With Poll]
 
Update on Jolla Blog regarding Tablet Hardware

Copernicus 2015-07-27 14:26

Re: Jolla tablet countup to delivery[Now With Poll]
 
Tablet hardware update blog now available:

https://blog.jolla.com/jolla-tablet-hardware-update/

Long story short: The first tablet display was found lacking, so they went with a second display that had significantly better brightness and color output. Unfortunately, this display had low yields when produced in volume (lots of yellow blotches on the screen), so they located a third display. This one worked well, but used a different type of interface, which demanded more PC board changes. Thus, the delay.

Also, the USB port had to be modified, as the original one was not sturdy enough. (These guys did remember the N900 it seems. :) )

Also, a "Hall Sensor" has been added, so that tablet covers can now automatically turn off the display when the cover is closed.

The factory is in the final process of assembling the first tablets now; the first tablets should hopefully be packaged up by July 31st, and then sent off to developers for testing.

EDIT: And, mosen beat me to the punch this time. :)

Bubbless 2015-07-27 14:31

Re: Jolla tablet countup to delivery[Now With Poll]
 
Read the first comment. Jolla just cannot win, can they?

mosen 2015-07-27 14:33

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1478060)
EDIT: And, mosen beat me to the punch this time. :)

only because you did a nice recap i guess ;)

pichlo 2015-07-27 14:52

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1477979)
Given the reaction by folks when they did provide info, I'd have to say yeah, delaying without giving a reason seems to have no downside.

Copernicus, I hope that even you admit that the info they had provided was half info at the very best. Partial information only leads to speculations.

There are only two proper ways to deal with things like that: full disclosure (100%) or no info at all (0%). You advocate 0%, I am in favour of 100% but would also accept 0% as a viable alternative. What Jolla did about the tablet release was around the 30% mark. That is neither here nor there and was definitely a bad PR. I hope they have learned their lesson.

Quote:

Originally Posted by Copernicus (Post 1478060)
Tablet hardware update blog update now available:

https://blog.jolla.com/jolla-tablet-hardware-update/

Now we are talking! If they had released all this info as and when those things were happening, that would have been an entirely different song! That would have been something to write home about and praise them for openness and all that jazz.

Casanunda 2015-07-27 15:02

Re: Jolla tablet countup to delivery[Now With Poll]
 
Now THIS is the kind of explanation that many people were asking for.
Not much to criticise on that one.

Lesson well learned, Jolla.
I for my part have just gained a lot of confidence in the whole process.
These explanations make complete sense. THat's what I would expect as "open communication".

Others might think differently...

Quote:

Read the first comment. Jolla just cannot win, can they?
Yeah, unbelievable. Don't know what to say about that one...

mosen 2015-07-27 15:07

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Casanunda (Post 1478065)
Yeah, unbelievable. Don't know what to say about that one...

For some people, the glass will always be "half empty" aka "haters gonna hate" ;)
Had to comment too, thou not replying directly...

Copernicus 2015-07-27 15:24

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by pichlo (Post 1478064)
Copernicus, I hope that even you admit that the info they had provided was half info at the very best. Partial information only leads to speculations.

Well, yeah. :) I think speculations will occur in pretty much any scenario, but yeah, Jolla's efforts at transparency have perhaps not been quite as, hmm, "professional" as they could have been...

Quote:

There are only two proper ways to deal with things like that: full disclosure (100%) or no info at all (0%).
I guess you could have some success at putting out something like 30%, as long as you state up front that that you're only giving 30%, and avoid some of the angry response that we've seen...

But still, I'm rather amazed at just how vehemently folks are complaining about what seems to my eyes as a standard engineering process. So yeah, I've gotta say that the reward Jolla has received for even their limited amount of transparency has pushed me into the 0% camp. :)

Quote:

Now we are talking! If they had released all this info as and when those things were happening, that would have been an entirely different song! That would have been something to write home about and praise them for openness and all that jazz.
I'm not so sure. I could just imagine the angry catcalls from folks complaining that they had no justification in trying to optimize the display, or that they were idiots when the yellow splotches appeared, or that it was the end of the world when they tried to switch from the eDP to MIPI interface. These are questions that their engineering team must have agonized over, and fielding questions from the public about it would surely have led to yet further delays.

I think I prefer this sort of transparency, where the information is provided once the engineering is complete. (Heck, I would have preferred them to wait until after the final testing is done; if their tests bring up further problems at the end of this week, we're going to see yet another storm of criticism for what is an entirely valid and standard step in the process...)


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