maemo.org - Talk - shop.nokia.co.uk cancelled my order

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- - shop.nokia.co.uk cancelled my order - UK (https://talk.maemo.org/showthread.php?t=34959)

Re: shop.nokia.co.uk cancelled my order - UK

You can use the cards, the usual way this goes is that the merchant tries the transaction, the card company don't pay immediately, check that it's genuine, flag it as OK, the merchant tries again, it all goes through. This is normally a quick and mostly automated process (when this first happened on Monday I had an automated call to my mobile to verify the charge).

The problem here is that while everyone else responds to a delayed authorisation by waiting and trying again, Nokia respond with "ZOMG!! AWOOGA! AWOOGA! CANCEL! PANIC! ARGHH!"

Figuratively speaking, of course.

Re: shop.nokia.co.uk cancelled my order - UK

What sucks is they say on the phone that they have run out of stock so the re-order after a cancelled pre-order due to card decline now has to wait for stock which is expected in a week's time before it gets processed and shipped. It does seem Nokia's retail has been very underprepared for this release.

Re: shop.nokia.co.uk cancelled my order - UK

any chance of sharing the discount codes please.. £500 is a bit steep.

Re: shop.nokia.co.uk cancelled my order - UK

anychance of sharing the discount codes?

Re: shop.nokia.co.uk cancelled my order - UK

there are no discount codes valid now, only people who had lost 1, 2 (like me) or 3 discount codes due to their CreditCard handling fiasco, they got offered a single 15% (ONLY over the phone) discount, after big complaints.

This was only done to soften the financial blow caused by their mid 17th century ordering system.

So basically, if you didn't have an order with a discount on it, you'll have to wait till a new discount code comes around. Or buy a different, cheaper phone.

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by Techtertainment (Post 393946)

anychance of sharing the discount codes?

No discount codes available now. They were released last month for a limited period only.

Re: shop.nokia.co.uk cancelled my order - UK

From Nokia 'Care' today

we would like to apologize for the inconvinience. Some of the preordered products were disabled by our system due to the large number of orders filed for our Nokia N900, however, rest assured that your last order is being processed at the moment and the only thing that we are waiting for is the shipment confirmation. Thank you very much for understanding Rod, and may you have a very pleasant evening!

Aside from knowing how to spell inconvenience, I suppose its a spark of hope.

Anyone else had contact with shop.nokia and can share what they have been told?

Re: shop.nokia.co.uk cancelled my order - UK

They told me by the end of next week. The N900 goes on general sale next Friday.....(UK)

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by ewan (Post 393757)

However, interesting note for fellow Barclaycard users - I've also spoken to the Barclaycard fraud dept. who tell me that the flag they apply to the account to pre-emptively OK the transaction when it comes round again only lasts for two days, so even if you've called them and told them to pay Nokia next time they try the charge, you might be back to square one by the time they actually do it again. I'll be ringing Barclaycard on Monday morning to flag Nokia as OK again, otherwise I think the exact same thing could happen this time round.

Yes, it'd be a good idea to pre-emptively auth the transaction.

Trouble is, you don't know which day Nokia will be ready to ship and try the transaction! If you've only got 2 days grace, that's a lot of regular phone calls to the card company.

Info: My card is a Lloyds TSB "Airmiles Duo" Mastercard/American Express combo. Don't ask, I didn't ask to be "upgraded" to it :rolleyes:

When I called and was put through to the anti-fraud dept to remove the block, I was told they don't block transactions again for 1 month after the call.

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by jlpils (Post 394120)

They told me by the end of next week. The N900 goes on general sale next Friday.....(UK)

If it's going to be in shops next Friday, to be honest it's probably quicker to go to a shop than wait for standard delivery if your phone isn't already "shipping" by now.