Re: Mobile Phones Direct N900 Customers
 

Hell try it! But I doubt they'll respond given that they barely reply to the "official" methods!

Re: Mobile Phones Direct N900 Customers
 

Interestingly Karl Borges Seems to have removed his profile from Linked In, the business networking site. If you search through google and click on the cached page there he is but click on the link and "We’re sorry, but the profile you requested does not exist."

Too much hate mail eh Karl?

Anyway, I would always try an email to both karl.borges@mobilephones direct.com or k.borges or karlborges... one of those should get a hit to his email.

Re: Mobile Phones Direct N900 Customers
 

what wil you ask anyway, they wont be sending in by mid december...

Re: Mobile Phones Direct N900 Customers
 

Canceled my MPD pre-order. I have received my N900 from Nokia even with the battery delay. All I can say is if you can wait do so, it is an excellent device, but whether it is worth the aggravation is up to you.

Re: Mobile Phones Direct N900 Customers
 

I was wrong about my earlier number being for their head office :(

Re: Mobile Phones Direct N900 Customers
 

when did u order from Nokia?

Re: Mobile Phones Direct N900 Customers
 

Cancelled!

Just called MPD myself stating that I had recieved an email saying that item would be dispatched 3rd Dec but I had heard whispers of a 2 week delay and wanted to see if that was correct. Guy confirmed this was correct, they were not expected for another 2 weeks now but the usual line that they were still the only people offering on contract and if I cancelled and re-ordered I would be put to the back of the queue, I said I had been promised multiple dates for dispatch and could not afford to rely on another one so my request for cancellation still stood.

Really wanted this phone guys but looks like Ill catch you all for next gen maemo 6 phone instead. Gutted.

Re: Mobile Phones Direct N900 Customers
 

Thats what I am going to do aswell. But i want this phone so i might just order it from Nokia Retail at the Regent Street.

Re: Mobile Phones Direct N900 Customers
 

So has this 2-week delay definitely been confirmed now? If so, then I think I am going to cancel as well and try to get the N900 some other way, or maybe even get another phone...but I'll wait until there is some kind of official confirmation (admittedly the chances of getting this are about as likely as getting the N900 this week from MPD :mad:)

Re: Mobile Phones Direct N900 Customers
 

Just spoke to a lady at NFS, and asked do you sell the N900 on contract, she said yes on T-Mobile & Vodaphone, but we don't have any in stock at the moment. I asked her if she knew when they'd be getting stock, she said Friday so they're expecting it to "be available" on Monday! I'm seriously considering a quick visit to my friend in London JUST to get this damn phone, or perhaps even just a day trip so I can give MPD two fingers and tell them to go screw themselves! My OH thinks I'm crazy to keep my pre-order with MPD, but I've told her that I'm not going to cut of my nose to spite my face. At the end of the day I want this phone on the best deal I can get as soon as I can get it!

Re: Mobile Phones Direct N900 Customers
 

I ended up getting an android handset (even though I know the huge limitations compared to the maemo platform) just because I wasn't going to be mucked about any longer, nokia's loss this time, it's just been too much of a mess. Ah well, maybe I'll be back in a few years time eh ;)

Re: Mobile Phones Direct N900 Customers
 

I have since forwarded it to karl.borges@, karl@ and karl_borges@mobilephonesdirect.co.uk - so far, only karl_borges@ has sent a bounce message back leading me to suspect that both karl@ and karl.borges@ are probably valid email addresses.

Re: Mobile Phones Direct N900 Customers
 

Emailed MPD to get my order cancelled last week and only just got the cancellation email this morning. To be fair they have handeled the whole release of this device so badly. This phone/tablet sells itself :confused: .

To be fair, I've just been offered a job at Vodafone so I'll just wait and see what I get offered there, (hopefully an N900!) ;)

At least I've used Carphone warehouse before, at least they didnt produce a hype without having any solid facts themselves.

Re: Mobile Phones Direct N900 Customers
 

You're JOKING?
I just tried Chat to see what reaction I got but there are 'no representatives available' ARGGGGGGGGGGGGGGHHHHHHHHHHH

Re: Mobile Phones Direct N900 Customers
 

She said to me come to Store on monday and order, and u ll have it when ever it comes I asked when its going to available she said she doesnt know but i can go there and order it on monday?!? i have no idea whts goin on

Re: Mobile Phones Direct N900 Customers
 

Off topic- what's your thoughts on the Android having originally planned for the N900? (sorry for the offtopic but just curious in case)

Re: Mobile Phones Direct N900 Customers
 

Ok, last phone call of the day from me (I am extremely fed up now!). Rang MPD, asked if they'd had the N900's in he said no. It's likely to be withing the next 2 weeks, Nokia have pushed it back again!

I asked if this was a general delay for everyone or just MPD, he said everyone (of course) "not even Regent Street have them in stock".

He then went on to say they should have there first delivery by the end of the week which will cover all pre-orders for September.

I tried to tell him what NFS had told me (see previous post), but think he got confused and thought I was on about last friday's delivery because he then went on to tell me that NFS received 100 and that was for pre-orders made with them before the N900 was available on MPD!

Had I recalled at the time that the person on these forums that claims to have gotten one from NFS, had only pre-ordered 21st Nov, I would have gone mental at him! Luckily for him I forgot about that at the time and just ended the conversation.

Thoroughly fed up,
Dexter

Re: Mobile Phones Direct N900 Customers
 

This is bad on MPD part this is the main reason why I never ordered through them this time around and never will again. There customer service is so bad, You should have seen them at the release of the N97 that was terrible.

Re: Mobile Phones Direct N900 Customers
 

I reckon, the reason for delay this time is because of the "random restarts" and the "mic" issue... which sucks! Nokia did say they had limited time but releasing a perfect phone THIS way really aint Nokia like! They are/already have lost alot of customers over the n97 release and now they are losin more!! :/

Re: Mobile Phones Direct N900 Customers
 

what are you planing to do? I might go Regent Street after uni today and order from there, they said if i order today I ll get my phone next week!

Re: Mobile Phones Direct N900 Customers
 

Tbh, I wouldn't rely on NFS too much either. They are FLAGSHIP (!!!) store and have been delaying N900 for quite a while too. Ridiculous! Girl that usually picks up the phone there sounds clueless anyway.

Re: Mobile Phones Direct N900 Customers
 

F*** F***F***
OK- So we've established that *at some point in December* (assuming all that doesn't go t*ts up as well) we could get the device ON CONTRACT (which is crucial for me) from Carphonewarehouse. Is there anywhere else?

Re: Mobile Phones Direct N900 Customers
 

I ordered in Sept and this is the one thread I have to hang on to for now so thanks... Here's hoping.

Re: Mobile Phones Direct N900 Customers
 

I just sent a hateful mail to webshop@mobilephonesdirect.co.uk and asking them what could they offer to keep me ! I wrote that I am considering to cancel my order as many others, I think this is what you all should do.

Re: Mobile Phones Direct N900 Customers
 

Like i said, if there werent no issues with mic or random reboots, there wouldn't have been any more delays but as there is, they have smacked another 2 weeks delay. if i am right, neither MPD OR Flagship store will have the n900 in stock this weeks or maybe next too (as for 2 weeks delay) . as for ordering it from the flagship store, i still believe people who order from there will get it sooner then MPD :/

Re: Mobile Phones Direct N900 Customers
 

LOL- the message I left on MPD's facebook wall was removed IMMEDIATELY. How ironic is that?

(has to be noted that it was a simple, relatively polite point- not hatemail)

Re: Mobile Phones Direct N900 Customers
 

I dont think MPD will have them anytime this year, I am going to Regent Street after, want to join? I dont think MPD will reply to email aswell, they never do anw.

Re: Mobile Phones Direct N900 Customers
 

same here, but "end of the week" sounds suspiciously like i won't recieve it by friday, which will be a severe ball-ache as i'm working monday-wednesday.

Re: Mobile Phones Direct N900 Customers
 

I already cancelled, screw em, why waste time emailing them? Just to hear there "it ain't our fault" excuses? And then be fed more false hope of a couple of weeks?

Every time we got a new date, that date comes right alongside yet another delay, they keep you interested with "late this week" "early next week" "just a couple more weeks" buulll shhite!

Fool me once, shame on you, fool me twice, shame on me..... Fool me this many times? Get fcukd

Re: Mobile Phones Direct N900 Customers
 

I ordered on 20th Sep. I will let everybody know if I've received anything by the end of the week.

Re: Mobile Phones Direct N900 Customers
 

There seems to be a lot of confusion at the moment regarding the situation at the NFS. I just spoke to the general manager just a moment ago. I explained the situation that I need the N900 by this coming Saturday at the latest because I am departing on holiday for a month on Sunday. I checked with him that if I put down a deposit/pre-order would I receive it on Friday. He said the official release date is Friday 4th December and that I would definitely receive the device on that day. However he said if they get the delivery late that day it may be moved to Saturday morning at the latest.

Re: Mobile Phones Direct N900 Customers
 

That's nice to know, however knowing earlier experience with NFS and their "next week" estimates, I wouldn't get too excited... Time will tell.

Re: Mobile Phones Direct N900 Customers
 

If the pattern follows, then on or before the 4th of Dec you will receive an email from MPD saying expected stock 16th Dec.

Amazon has already sent this email out to it's customers.

The launch is obviously in some serious trouble.

Re: Mobile Phones Direct N900 Customers
 

Oh dear .. oh dear and so this madness goes on...

As I have been a member of the Consumer Action Group Forum for many years and have a @consumeractiongrup email and I have sent an email of complaint from my consumergroup email address n the hope it "may" get read (including links to this thread) and I have also sent an email to Nokia too. This email addy got a problem I had with Sky more promptly dealt with but I aint confident it willhave the same impact with good ole MPD.

For you guys who ordered the N900 months ago, its an absolute disgrace. For me (I ordered 2 weeks ago or so..) I will be waiting, not 2 weeks but however long it takes them to sort the back preorders out (IF they actually have any orders left to despatch after this fiasco !!) and probably by then I can walk into the CPW and just get one there and then...

I must admit I have not cancelled but I am seriously considering my options mainly on the basis of if this is the customer service prior to delivery of the phone, whats it like after if you have any issues??.. I hate to even think...

If am honest I aint in a mass hurry to get the phone and I can appreciate and understand problems with stock etc... my main gripe is, not one email at all to explain that the handset will be delayed due to stock etc..

I no longer wish to use the chat function (for wha its worth MPD, its as much good as a chocolate firguard) and as far as calling you... why not save yourself a phone bill and just disconnect your line, I can never get through and on the one ocassion I have (after waiting and waiting and waiting and ......) I spoke to a rude, blunt and very unhelpful person. Towards end of the call he simply said,
" you wanna complain? then put it in writing... bye" but before he put the phone down I said
"This company needs a training issue addressed - let me share it with you, simply two words - "Customer" and "Service", perhaps you can pass that on to your manager ?.."

"Will do" he answered .."bye"

A damn disgrace if you ask me, NEVER will I buy from this company again..
Rant over...

Re: Mobile Phones Direct N900 Customers
 

Decided not to wait until the 4th - I've just e-mailed MPD to cancel my order and followed up the e-mail with a fax just to be on the safe side.

Shame, cuz I was looking forward to the N900, but I just can't be doing with dealing with a bunch of total amateurs any more.

Not sure what I'll do handset-wise instead, but it's lunch time, so I might have a wander round Brighton and see what's on offer. My plan 'B' was the Samsung i8910, but I'm not sure I fancy the idea of another Symbian device...

Anyway, good luck to those that decide to hang on for MPD.

Re: Mobile Phones Direct N900 Customers
 

Carphone warehouse (phone) say 'N900 has only just been announced- we have no idea when we will get stock but it probably won't be before christmas'.

Re: Mobile Phones Direct N900 Customers
 

by a thread, but still hanging...like you, the Samsung i8910 was a possible second choice, but I've heard that the web browswer is a bit sluggish and it would also mean going on contract with Orange (not too keen on them looking at their prices). What other phones do people recommend if the N900 isn't going to work out for us?

Re: Mobile Phones Direct N900 Customers
 

As soon as I hear that any of you guys have received your newly placed orders through NFS on contract I'll be cancelling my order with MPD so keep us informed :)

Re: Mobile Phones Direct N900 Customers
 

Only other alternatives are the Milestone and HD2... both are lame.

Re: Mobile Phones Direct N900 Customers
 

I know this has been done to death on here- but can you clarify- if I ordered on contract from NFS, does that mean I'd have to go instore and pick it up or do they send out?