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-   -   Mobile Phones Direct N900 Customers (https://talk.maemo.org/showthread.php?t=34964)

Dexter1759 2009-12-01 13:37
Re: Mobile Phones Direct N900 Customers
 
Tell you what, should CPW start selling it (or taking pre-orders) and MPD still haven't started sending out N900's I'd try and get CPW to match my MPD deal (T-Mob, free phone, etc) and move to them. But for the moment, I hate to say, MPD is the best bet at getting it on the deal I have as soon as I *should* get it.

I'm actually away all next week then back home for 1 week then off to stop with the family until the new year, so for me if it's not here during that 1 week window (w/c Mon 14th Dec) then I'll seriously consider canceling my order!

Alex Atkin UK 2009-12-01 13:37
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by NotTheMessiah (Post 402464)
Just before i go, i'm gonna post one more thing i think we might want to consider. Regarding the potential recall. Now i cant remember who said it but someone claimed that if there were a recall then nokia would have to make it public. This is not the case. That only happens when the product is being recalled for health and saftey reasons, ie might burst into flames. If its not a dangerous fault they wont make the recall public, I know this because were i used to work i was managing the warehouse and delt with ALL the product recalls. some where made public by the manufacturer, for instance a zanussi dishwasher that could potentially catch fire was recalled and zannussi made a press realese regarding it but other products with a manufactering fault that is not dangerous simply get recalled but no press release is done by the manfacturer. I'm hoping this isnt the case but if it is at least we may well all get devices with working mics!
That is a very good point.

The PSU in my PC failed with tons of smoke and when I reported it to the company (Antec) they told me they had recalled that model. I had another PC with one still working in it, they replaced that one too despite it working so clearly it was a recall. But there was never any mention of this recall on their website or in the press, they just waited for defective units to come in under warranty and replaced with a new, better model.

I'm not even sure they recalls stock from the retailers, I think they just discontinued the model and waited until stock dried up. Bearing in mind that had the potential for quite dangerous (if you are in the same room as the PC and it blew while you were sleeping) burning resistor/capacitor smoke, it clearly points out how many recalls must go on sneakily without telling anyone.

stayloa 2009-12-01 13:48
Re: Mobile Phones Direct N900 Customers
 
I hate MPD in every way, shape and form. Their customer service is a disgrace. Their communication is a disgrace. Will I cancel my order? Only if I can get a better deal once its released properly. If the fulfill my order, I'm getting a VERY good deal. Money talks - more so than their customer service department does!

Will I buy a Nokia again? Only if the N900 lives up to the hype...

Alex Atkin UK 2009-12-01 13:50
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by dreadnought (Post 402596)
So has this 2-week delay definitely been confirmed now? If so, then I think I am going to cancel as well and try to get the N900 some other way, or maybe even get another phone...but I'll wait until there is some kind of official confirmation (admittedly the chances of getting this are about as likely as getting the N900 this week from MPD :mad:)
I suspect they will do the same as last time. Wait until the 3rd (as that is the the date the last e-mail said it would ship) THEN send an e-mail telling us all its been delayed again.

I hope not and that they do ship this week, but I am not feeling very positive.

ddracopo 2009-12-01 13:54
Re: Mobile Phones Direct N900 Customers
 
I sent an email to NFS enquiring when it will be in stock (with a contract) if I cancel my MPD pre-order.

Jon from NFS replied that if I cancel my MPD order (7th of November) and re-order from NFS, I will not get the device any sooner (probably he said it will take longer) since both NFS and MPD will receive the next batch at the same time and pre-orders have already been prefilled.

zonk0r 2009-12-01 14:02
Re: Mobile Phones Direct N900 Customers
 
This sucks - if it weren't for the fact i had been looking forward to this device for so long, i#d have cancelled weeks ago.

to be quite honest - i've always had a policy of going straight through the shops, o2, voda, orange etc. as when things go wrong they are always sorted there and then.

for instance - even after ive told o2 i was cancelling my contract and needed a PAC for the n900 voda contract, i broke it. I only pay a fiver a month for refurb insurance - but they sent me a new boxed n95 with all the garb, car charge, mains, ear phones, updated software etc. etc. (bare in mind this is on a sim only contract as well, which makes it more amazing!)

My friend however, has an iphone through carphone warehouse on o2 - broke it just over a month ago and took it into CPW - they are still waiting for it to be "fixed".. after a month? had this been directly through the company it would have been sorted that week - and on their doorstep i should imagine.

I think after much careful consideration i shall be axing my dreams of an n900 after yet another delay - i shall wait and see if this is sold through an operator, or alternatively wait for the next meamo device - which with current technology cycles i should imagine comes out early summer. This new device i should imagine will be sold through one of the operators as they are said to "fix" (in other words update) the phone functionality on maemo devices.

also on that point, they have already announced the next meamo 6 device as a "smart phone" - not a tablet - so will be on operators store shelves rather than vendors. peace and quiet here i dcome - plus i could do with the cash for christmas shopping. maybe i'll spend the extra cash on blowing up MPD? :D

mcderment 2009-12-01 14:11
Re: Mobile Phones Direct N900 Customers
 
Well at least i can see why they never took the 2nd lot of £2 from my account if we arent getting the phone for another few weeks. When it is delivered i will be on my holiday in Oz and wont be back till the end of January. It's a shame that my deal is so nice it isnt worth cancelling, i'll just have to use my xperia in Oz rather than my N900 and pay for two contracts for a month.

ddracopo 2009-12-01 14:23
Re: Mobile Phones Direct N900 Customers
 
Perhaps Steve from Nokia Retail can give us an update in the evening... (he usually writes in the evenings)

Liamsbab 2009-12-01 14:25
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by ddracopo (Post 402791)
Perhaps Steve from Nokia Retail can give us an update in the evening... (he usually writes in the evenings)
I hope so......

stayloa 2009-12-01 14:27
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by ddracopo (Post 402791)
Perhaps Steve from Nokia Retail can give us an update in the evening... (he usually writes in the evenings)
Thing is, even he thought they'd come in today or tomorrow... They don't even keep their staff informed, let alone their customers!

zonk0r 2009-12-01 14:37
Re: Mobile Phones Direct N900 Customers
 
you never know

http://www.independent.co.uk/life-st...t-1828267.html

could be why they've recalled them, sneak in a bit of DRM

stayloa 2009-12-01 14:39
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by zonk0r (Post 402817)
you never know

http://www.independent.co.uk/life-st...t-1828267.html

could be why they've recalled them, sneak in a bit of DRM

Thief!! :P

edgedemon 2009-12-01 14:42
Re: Mobile Phones Direct N900 Customers
 
here is my update based on the conversation I have just had with MPD in the Nokia Flagship store @ Regents St.

First of all, forget about CPW, you will not be able to buy this phone from anyone but Nokia/mpd ON CONTRACT this side of xmas. They might be advertising it, but they won't have it before next year.

I was going down there to cancel my MPD order and re-order in sore with a vodafone contract. While he was willing to do this for me, I was advised that it would not get me the phone any quicker as any stock that came in was reserved for pre-orders, and this is where it gets interesting.
Last Fri, they were expecting in a delivery of 1000 n900's, they got 100!! These units went on clearing some of the backlog from the september pre-orders. Now the guy claims that they are operating a first come first served process, not just for the people who ordered in person, but for the online orders as well?!? The stock coming in from Nokia is going to those who ordered in store and those that ordered online through MPD on a date ordered basis...

Can anyone confirm who picked their phone up last weekend whether they ordered online from MPD or just in store???

He claimed that the delivery date of the 4th is still on, not because he knew the stock would be in, but because Nokia themselves have been widely publicising the 4th as the release date and it would be a PR disaster if they fail to meet that.

His best advice for me was to wait until Thurs night, they would know by then whether the order was in, how many units etc and then make a choice over whether to switch to vodafone or not. His personal reccomendation was to wait it out, as I would not be able to get as good a deal as my t-mobile deal through vodafone.
He (obviously) blamed Nokia, as they were not meeting their shipments and the deliveries that were coming through were 10% of the amount that had actually been ordered

What I can do is pop in there Thurs night and give you guys a heads up on whether they have had a delivery or not and then you can take it from there..

NotTheMessiah 2009-12-01 14:43
Re: Mobile Phones Direct N900 Customers
 
well well well, looks like we'll be getting another email saying blah blah blah delayed blah blah late december blah blah rest assured you're a priority blah blah blah blah. All i can say is when/if my device ever arrives it better ******g work properly!

mcderment 2009-12-01 14:44
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by zonk0r (Post 402817)
you never know

http://www.independent.co.uk/life-st...t-1828267.html

could be why they've recalled them, sneak in a bit of DRM
but if that is the case wouldnt nokia have not delivered any devices, but realistically that wouldnt be any reason to delay delivery, how do nintendo know if you do or dont have the original games.
i expect the delay is more likely to be down to bad management at MPD, they cant manage their customers expectations, they cant manage their order tracking, they cant manage their staff so they all sing from the same hymn book.........

edgedemon 2009-12-01 14:44
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by stayloa (Post 402799)
Thing is, even he thought they'd come in today or tomorrow... They don't even keep their staff informed, let alone their customers!
I think it is Nokia not keeping the retailer informed..

noobmonkey 2009-12-01 14:46
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by edgedemon (Post 402823)
here is my update based on the conversation I have just had with MPD in the Nokia Flagship store @ Regents St.

First of all, forget about CPW, you will not be able to buy this phone from anyone but Nokia/mpd ON CONTRACT this side of xmas. They might be advertising it, but they won't have it before next year.

I was going down there to cancel my MPD order and re-order in sore with a vodafone contract. While he was willing to do this for me, I was advised that it would not get me the phone any quicker as any stock that came in was reserved for pre-orders, and this is where it gets interesting.
Last Fri, they were expecting in a delivery of 1000 n900's, they got 100!! These units went on clearing some of the backlog from the september pre-orders. Now the guy claims that they are operating a first come first served process, not just for the people who ordered in person, but for the online orders as well?!? The stock coming in from Nokia is going to those who ordered in store and those that ordered online through MPD on a date ordered basis...

Can anyone confirm who picked their phone up last weekend whether they ordered online from MPD or just in store???

He claimed that the delivery date of the 4th is still on, not because he knew the stock would be in, but because Nokia themselves have been widely publicising the 4th as the release date and it would be a PR disaster if they fail to meet that.

His best advice for me was to wait until Thurs night, they would know by then whether the order was in, how many units etc and then make a choice over whether to switch to vodafone or not. His personal reccomendation was to wait it out, as I would not be able to get as good a deal as my t-mobile deal through vodafone.
He (obviously) blamed Nokia, as they were not meeting their shipments and the deliveries that were coming through were 10% of the amount that had actually been ordered

What I can do is pop in there Thurs night and give you guys a heads up on whether they have had a delivery or not and then you can take it from there..
Thankee Very much!
Well 29th Sept MPD orderee' here.... No news my end, no emails from MPD since the first mass mailout. No answer on chat or phone today - but at work, so havn't got a lot of time!

Thanks for your effort on this one though, would be good to hear the thursday update.

I was considering coming upto london on saturday and cancelling with MPD - prob not worth it tho!

noobmonkey 2009-12-01 14:47
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by edgedemon (Post 402829)
I think it is Nokia not keeping the retailer informed..
I agree...
(With a touch of MPD not actually informing their staff with a single message :) )

NotTheMessiah 2009-12-01 14:47
Re: Mobile Phones Direct N900 Customers
 
Quote:
What I can do is pop in there Thurs night and give you guys a heads up on whether they have had a delivery or not and then you can take it from there..
Aaah man, that'd be great! we'd actually have some decent info!

thiswayup 2009-12-01 14:53
Re: Mobile Phones Direct N900 Customers
 
edgedemon, did you get a reply to your email to mpd from yesterday?

Thanks for the update though.

stayloa 2009-12-01 14:55
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by edgedemon (Post 402829)
I think it is Nokia not keeping the retailer informed..
Oh yeah, I do agree. I just think that someone at MPD would know outright if those phones were on their way as they'd have a tracking number....full stop! So they're either misinforming their staff or are just plain stupid.

Nokia of course are ultimately to blame for all of this - this is a disgrace. Lets hope Jon is correct - can Nokia really handle another PR disaster?...

evad 2009-12-01 14:56
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by edgedemon (Post 402823)
What I can do is pop in there Thurs night and give you guys a heads up on whether they have had a delivery or not and then you can take it from there..
Great stuff. Give me a shout on PM in case you couldn't make it this Thursday, as NFS is less than 10 minutes walking distance from my office, so I can pop in and ask on my way home.

in-effect 2009-12-01 14:56
Re: Mobile Phones Direct N900 Customers
 
well, i waited ages for concrete release info, have ignored the criticism of MPD and nokia (and the fact the phone has a resistive screen) and have fallen hook, line and sinker for this 'dec 3rd' figure, ordering with MPD, voda contract, 18 months.

have just (nearly) completed 18 months with an orange BB contract, but at least there were some software updates to make it feel a bit newer in that time. hopefully the adaptability of the n900 will make the timeframe bearable (and i'll be able to get through every SNES game i've never played). plus i want to be in a position to upgrade to a maemo 6 device if the n900 turns out not to be compatible. worked out better value than the 24 month too.

one thing i don't get is these people who add up the contract costs (including unltd web and text), come out with a figure bigger than the sim-free cost and decide it's better value. am i missing something?

fingers crossed either way. as long as it comes before xmas i don't really care.

jaark 2009-12-01 14:58
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by in-effect (Post 402852)
one thing i don't get is these people who add up the contract costs (including unltd web and text), come out with a figure bigger than the sim-free cost and decide it's better value. am i missing something?
Yes, to compare like with like, we add up the sim free cost of the phone plus the cost of a suitable sim only phone service over the same period (12/18 month)

maccab66 2009-12-01 15:08
Re: Mobile Phones Direct N900 Customers
 
Please wait. A representative will be with you shortly.
One moment please...
Webshop Customer Help says:
Hello macca. My name is Webshop Customer Help how can I help you?
macca says:
n900 on pre order since end of sept, any idea when i'll get it???
Webshop Customer Help says:
you will get it on first come first serve basis if you ordered that far back you will be in the first batch
macca says:
and thats due when???
Webshop Customer Help says:
within the next few days we are being told
macca says:
breaks into song and dance, fingers crossed eh!!!
Webshop Customer Help says:
lets hope so!!!
macca says:
cheers...
Webshop Customer Help says:
no probs

stayloa 2009-12-01 15:12
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by maccab66 (Post 402874)
Please wait. A representative will be with you shortly.
One moment please...
Webshop Customer Help says:
Hello macca. My name is Webshop Customer Help how can I help you?
macca says:
n900 on pre order since end of sept, any idea when i'll get it???
Webshop Customer Help says:
you will get it on first come first serve basis if you ordered that far back you will be in the first batch
macca says:
and thats due when???
Webshop Customer Help says:
within the next few days we are being told
macca says:
breaks into song and dance, fingers crossed eh!!!
Webshop Customer Help says:
lets hope so!!!
macca says:
cheers...
Webshop Customer Help says:
no probs
And we're back to hoping again!!! Pleeeaaasee be true!!!

thiswayup 2009-12-01 15:13
Re: Mobile Phones Direct N900 Customers
 
Why is everyone who works in that place called webshop? Didn't their parents like them?

maccab66 2009-12-01 15:15
Re: Mobile Phones Direct N900 Customers
 
eh "we live in hope" ha!ha!

REMFwhoopitydo 2009-12-01 15:16
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by in-effect (Post 402852)

one thing i don't get is these people who add up the contract costs (including unltd web and text), come out with a figure bigger than the sim-free cost and decide it's better value. am i missing something?
because the total cost of my 18month Tmobile n900 order is £467, which makes it £75 more expensive than the cheapest sim-free deal for the n900.

given that i spend £10/month on PayG credit currently (which is about as cheap as it is possible to be), if you take the sim free cost of £392 and add £180 in monthly cost you come to a grand total of £572.

which makes it £105 more expensive to go sim-free for a product that has ZERO data and less minutes/texts than the contract will provide.

that make it any clearer?

edgedemon 2009-12-01 15:17
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by thiswayup (Post 402847)
edgedemon, did you get a reply to your email to mpd from yesterday?

Thanks for the update though.
Nope - i resent it again this morning with a quote from their site about their high level of customer service ;)

The moment I get a reply I will post it here

edgedemon 2009-12-01 15:21
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by evad (Post 402851)
Great stuff. Give me a shout on PM in case you couldn't make it this Thursday, as NFS is less than 10 minutes walking distance from my office, so I can pop in and ask on my way home.
I have to change tubes @ oxford circus, so its no hassle to check in on them, but thanks for the offer..

stayloa 2009-12-01 15:21
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by thiswayup (Post 402883)
Why is everyone who works in that place called webshop? Didn't their parents like them?
Haha - maybe their parents just realllly wanted them to work for MPD.

I bet they're all the sporn of Karl Borges...

ninjaboxergirl 2009-12-01 15:24
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by thiswayup (Post 402883)
Why is everyone who works in that place called webshop? Didn't their parents like them?
Hahaha- that's made my day... thanks :D:D

Dexter1759 2009-12-01 15:26
Re: Mobile Phones Direct N900 Customers
 
All I can say is they better get some damn stock in by Friday ready to deliver to me on Monday! lol.

noobmonkey 2009-12-01 15:26
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by ninjaboxergirl (Post 402904)
Hahaha- that's made my day... thanks :D:D
hehe me too! - niec wry smile on my face now :)

stayloa 2009-12-01 15:33
Re: Mobile Phones Direct N900 Customers
 
I'm trying to webchat myself now... Won't let me on!

Anyone else managed to get a similar answer to this out of them? They've changed their tune since this morning!

It does all tie in with our 3rd December release though, as well as with NFS telling people to go in on Friday...

thiswayup 2009-12-01 15:33
Re: Mobile Phones Direct N900 Customers
 
I thank you, and I'm here all week.

That said if nokia/mpd have anything to do with it I'm here for at least 2.

zonk0r 2009-12-01 15:39
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by REMFwhoopitydo (Post 402888)
because the total cost of my 18month Tmobile n900 order is £467, which makes it £75 more expensive than the cheapest sim-free deal for the n900.

given that i spend £10/month on PayG credit currently (which is about as cheap as it is possible to be), if you take the sim free cost of £392 and add £180 in monthly cost you come to a grand total of £572.

which makes it £105 more expensive to go sim-free for a product that has ZERO data and less minutes/texts than the contract will provide.

that make it any clearer?
to be clear :P

http://freesim.o2.co.uk/

"Top up On top of your credit you get:
£10 - £14 Unlimited UK texts to any network
£15+ Unlimited UK texts and unlimited internet"

one month only deal - have grabbed a couple and due to the last update of possibilty that it may be back on for this week - am hoping i dont have to resort to that

(in case you want the figures, on the voda contract it worked out 70 more expensive - but taking into account i'll probably end up with a similar amount of unused credit, it flatens out)

etihad002 2009-12-01 15:41
Re: Mobile Phones Direct N900 Customers
 
Well i cancelled with MPD, and orderd with Nokia UK. they garanteed they will have some in this week, and that i will get mine end of this week or monday....

let's see

rob_27685 2009-12-01 15:43
Re: Mobile Phones Direct N900 Customers
 
Ordered October 8th, wonder if I'll sneak into the first batch?!


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