Re: shop.nokia.co.uk cancelled my order - UK
 

I was in the same situation so yesterday lunchtime I gave them a call and pointed out that their terms state:

And argued that they shouldn't be making me wait for the battery and... amazingly... within a couple of hours it was shipped (including the battery). Having fun playing with it now - just need to work out what to do about the stuck pixel :(

Re: shop.nokia.co.uk cancelled my order - UK
 

It is all a bit messy. After ordering again yesterday I today received an email from Nokia care (almost 56 hrs after I emailed them and had reorderd) again confirming that all was ok. I emailed them back stating that it was not and informed them that I had to reorder and gave him the new order number. I then received this response.

"With regards to your email we have checked this and we do apologise for the delay. We are going to monitor this order and call the attention of the proper department to have this order checked"

Let's see what happens now.

Re: shop.nokia.co.uk cancelled my order - UK
 

They wouldn't admit it was the battery, they kept saying I was later in the que. I said how is that even possible when people who had ordered a week ago were already recieving their devices. Anyhow sent an email similar to your statement and a few hours later the battery came in-stock and the shippment was sent, battery included. I should have got express shipping and maybe I would have it for the weekend. I can wait until Monday, I have sooo many things to sort out. Including the maemo dev environment. if you chose to do so, hope you get yours repaired or replaced swiftly. If I have to get mine repaired I think I will lose it with Nokia.

Re: shop.nokia.co.uk cancelled my order - UK
 

So, my latest news.

I still have a £1k hold on my account from the cancelled order
shop.nokia.co.uk have no idea about how to fix this, I was directed to Nokia Care who totally and *utterly* failed to actually engage brain into gear and listen, and instead, repeatedly insisted that the order number was cancelled and that if I wanted to place a new order (which at no point did I mention), that I should ring NOS.

AAAAAAAAAAAARGH.

In addition to this never ending nightmare, they have no idea when my order "which will ship on the 25th, no worries mate, we've got plenty in stock!" will ship.

I've written up my complete story and will be giving it to the highest point on the phone tree that I can reach on Monday. This is just a total farce.

Re: shop.nokia.co.uk cancelled my order - UK
 

Just thought i would check with the CC peeps about authorization... they only hold the authorization for 7days. so make sure u do it again by monday just in case!!!

Re: shop.nokia.co.uk cancelled my order - UK
 

Here's hoping that the incompetents can actually take my money this time instead of just pretending it failed...

Re: shop.nokia.co.uk cancelled my order - UK
 

i 2nd that!! but heres hoping batch 2 has no faults

Re: shop.nokia.co.uk cancelled my order - UK
 

Thanks. Hope yours is ok. I'm not sure whether to return it or not - especially not until the channel is flooded with the things and Nokia can manage a sensible turn-around time for a replacement. The pixel is sticky rather than stuck so for much of the time it's invisible. I notice that other people have the same problem :eek:

Re: shop.nokia.co.uk cancelled my order - UK
 

I'd think sooner rather than later, so you don't get a refurbished device

Re: shop.nokia.co.uk cancelled my order - UK
 

Update for those on the 2nd Pre-order as Nokia UK just called it. Just spoke to Karl at Nokia UK. regarding the progress of my order. At first he just said "I don't know" then he said "maybe next week" :-(