maemo.org - Talk - A Message To Nokia, Peter, & Maemo Staff

maemo.org - Talk (https://talk.maemo.org/index.php)

- Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)

- - A Message To Nokia, Peter, & Maemo Staff (https://talk.maemo.org/showthread.php?t=33580)

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by Nitchers (Post 359361)

I've read your post carefully, and i'm no expert but what i'm getting here is that you're slightly upset??

I'm not an expert either, but I think that I agree with your careful analysis of the situation.

Should we get a third opinion? Or maybe an expert should settle this for good :)

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by bugelrex (Post 359372)

The way this release is being handled does not inspire confidence. Should non-fanboys cancel their pre-orders and just wait for non-fanboy reviews for stability and battery power?

transforming from non-fanboy to tech-maemo-person requires more than being fast with your brains as being fast when it comes to not being patient.

so maybe the answer to your question... is.... yes

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by bugelrex (Post 359372)

We're just asking for a solid date

No. What we are asking for is definitely NOT a solid date.. otherwise, you will kill off all the speculators, rumors and forum chatter and just end up confirming everything. What we are expressly asking for is delays and no delivery! :)

Quote:

Originally Posted by lorelei (Post 359377)

I'm not an expert either, but I think that I agree with your careful analysis of the situation.

Should we get a third opinion? Or maybe an expert should settle this for good :)

I concur. All opposed?

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by bugelrex (Post 359372)

Are the people complaining asking for too much? No.

After all, we are the one spending our money to buy your product. We're just asking for a solid date, without a solid date it implies any of the following (may or may not be true, and the sad thing is that none of them are probably true):
- There is a hardware issue on the production line. Fair enough, understandable
- Your firmware is not stable and you are rushing to fix it. Doesn't inspire confidence. To not be able to give a date after the initial deadline has passed shows something serious has come up.
- Does Nokia have 'code-freeze' QA Process or do they throw the code over the wall to customers? A product of this complexity would need at least 2 weeks QA code-freeze
- Have all the pre-production units have critical features turned off? And its the enabling of these features that have de-stablized the code? i.e Nokia have trouble managing and developing complex code on schedule.

The way this release is being handled does not inspire confidence. Should non-fanboys cancel their pre-orders and just wait for non-fanboy reviews for stability and battery power?

I think people are just getting tired of waiting without a goal. First it was Week 44 (this week), then it was pushed to November, and now December. And none of these dates, except for the first one for week 44 were official announcements. We see Peter from maemo posting every once in a while but giving no real answers. And now we hear from another reliable source that it's December.

Nokia just has to get their act together and give us a date; even if it would be February 2010, just give us a date so we know what to wait for.

My theory says that there's something seriously wrong with the phone (maybe battery, maybe security... I don't know), but Nokia doesn't want to inform their customers being afraid of people canceling orders... I mean after the last quarter numbers, I wouldn't be surprised.

Personally, I've canceled my order as of today... I don't like being treated like a fool. When I bought this phone back in October, I was promised that either week 44 or earlier, but definitely no later. Now when I email them, all they tell me is that they don't know and in fact no one knows. I guess it's just business; do whatever it takes to sell the device but forget about the customer once deal is done. Yeah, nice try. HTC is getting my 600€

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by Mengs (Post 359390)

Personally, I've canceled my order as of today... I don't like being treated like a fool. When I bought this phone back in October, I was promised that either week 44 or earlier, but definitely no later. Now when I email them, all they tell me is that they don't know and in fact no one knows. I guess it's just business, do whatever it takes to sell the device but forget about the customer once deal is done. Yeah, nice try. HTC is getting my 600€

This just feels like it goes hand in hand with all the terrible customer support experience I've increasingly felt over the time of owning my old tablet. I increasingly feel like Nokia doesn't care about the customers and it's starting to show. I know I'm certainly avoiding Nokia after all the negative personal experiences despite anyone trying to tell me that Nokia is f***ing wonderful! ;)

My coworkers used to be all gung-ho Nokia too--not so much anymore. Just saying--I don't think it's just me anymore.

Come Nokia! Listen to the customers.. communicate back AND forth? And for everyone's sake, try to actually provide more reasons for people to be glad they bought your product AFTER the sale.

Re: A Message To Nokia, Peter, & Maemo Staff

Nokia didn't want to delay the device and it has probably very little to do with any bugs. Nokia simply didn't expect so many preorders and so they delayed the phone so they could manufacture enough phones to fill in the preorders. Its not like they wanted to delay the phone just so a bunch of kids would get mad over it. They are doing for you, the customer. Imagine if Amazon got the first batch but they didn't have enough N900s to give you one so you would have to wait another 2-3 weeks for another batch...Same story.

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by ABerri (Post 359351)

I ordered an N900 and to my knowledge the HD2 is not a "lesser" phone. I think the N900 and the HTC HD2 are probably the two top smartphones to own today or whenever they are released.

Maybe the HD2 is better than the N900 in ways such as Portrait mode since it can do almost everything in that mode whereas the N900 is still landscape. Yes we are hoping that some of the "fixes" Nokia is supposedly doing is creating more Portrait orientation on the phone so we are able to use it with one hand sometimes.

And I understand the thread creator's frustration. Why Peter and his team are being soo shallow with their communication when they know they have a bunch of upset people who pre-ordered this phone and when there is a delay, show appreciation to your consumers and give us hopeful info and accurate deadlines.

Actually, the N900 and the HD2 has similar hardware when it comes to the processing power, but you're forgetting the details, which are important as well. Has HTC ever used a decent camera in their phones, no matter the resolution? Stereo speakers? Good quality materials?

No offence, but HTC just orders the hardware parts and the OS, and then they take some glue and "make the phone", and later they sell it, without the details...

Edit: I forgot to mention the nice profits HTC likes to make... you can't argue about that HTC will never enter the mainstream market, simply because their business model where they charge about €100 extra doesn't work in this segment. For example, a HTC TP2 (with significantly worse hardware) costs more than an N900...

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by Mengs (Post 359390)

My theory says that there's something seriously wrong with the phone (maybe battery, maybe security... I don't know), but Nokia doesn't want to inform their customers being afraid of people canceling orders... I mean after the last quarter numbers, I wouldn't be surprised.

I don't think Nokia is too concerned about loosing pre-orders for the N900. The N900 is a very small market compared to the others Nokia plays in.

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by GunnerzMate (Post 359398)

It would at least confirm that there IS a device and it's starting to trickle out. I'm pretty sure that even if only SOME got it and orders were being filled immediately, it would at least foster a sense that your pre-order isn't invalid.

Re: A Message To Nokia, Peter, & Maemo Staff

Quote:

Originally Posted by Mengs (Post 359390)

give us a date; even if it would be February 2010, just give us a date so we know what to wait for.

the unforunate thing is, that the development doesn't stop for concurrent companies - and if Nokia spends another 4 months fixing existing stuff, and simultaneously developing n900+1 and maemo 6, that is

1) kinda' unfair treatment for future n900 buyers (even more so, if n900 support will only last until n900+1)...

2) unfortunate for maemo itself, as android/webos/apple/winmo will get many new users+devs, and nokia gets.. well.. not much... not everyone is that enthusiastic about using/developing software for virtual machines :)

3) by 2009/02, I'm sure many new devices will be out, and I'm quite sure n900 specs won't look so cool then, as they do today...