Re: Nokia.com N900 orders/Pre-orders
 

Oh by the way the order no. was CNL9006**680, don't want to give full details here, sorry. Also I've reordered online but will ring up to see status of the whole thing.

Re: Nokia.com N900 orders/Pre-orders
 

thanks. Exactly what is needed. Keep them coming.

Re: Nokia.com N900 orders/Pre-orders
 

Ive spoken to three different people about when my phone might ship since i've gotten the "released to shipping" email and all I get is the same excuses. They have the full amount pre authorization for the money but they cannot provide any shipping information. I keep asking why hasnt it shipped if it has been in shipping since friday and they keep saying that they have to wait until they have enough phones to ship out first and try to quickly get rid of me. I truley beleive that they are doing this to keep people from cancelling thier orders. its a way of locking you in before the phone is actually there to ship. which btw, they wont let you cancel the order at this point so your stuck.

Re: Nokia.com N900 orders/Pre-orders
 

My order was cancelled due to "card declined", like everyone else getting this unpleasant surprise.

I just spoke with Customer Services (0845 0455555), explained the situation and that many people are in the same boat.

I spoke to a very nice lady who told me they cannot revive the "cancelled" order, but they can create a new one and will keep my 30% discount because I had placed the original order by phone. All I had to do was be transferred to Sales, and create a new order.

At this point I'm a happy customer again :D

So then I was transferred to Sales, and spoke to Chris. (I'm wondering if that's his real name, because everyone seems to be speaking to Chris ;-)

He told me that I cannot keep the 30% discount.

:( :( :mad: :(

He said that it is not Nokia's fault that my card with many others were declined. He said he can offer a 15% discount, that's been agreed with their supervisors due to this issue, and if I'd called this morning I would not even be offered that.

He agreed it's unusual that so many people are affected, but still said it's Mastercard's fault not Nokia's fault, so tough. I can't have it at the price originally agreed.

I'm thinking if they had to have a special meeting with supervisers to establish a discount just because of the number of card problems with this specific issue, it clearly has something to do with Nokia's card handling or submission processes, and frankly the company can afford to honour their originally agreed prices - after all they did agree to them, by telephone in some cases (mine included)!

I'm also thinking this is like going to a market where you haggle for a bit, agree a price and shake hands, hand over your card, they bag up the goods, you're all excited at the shiny new thing you've bought and glad the negotiating is over. Then just as they hand you the machine to enter your card PIN, and they know you're emotionally invested in the purchase, they say "Changed mind. You can have it for £70 higher, take it or leave it". That's a serious merchanting faux pas. When a price is agreed, that's what you stick to unless you have a real problem with it - which Nokia does not.

I think the fault in customer service at this point is they should have agreed to keep the customer's original discount price, or something close to it, whatever it was for each customer.

The theory that 30% discounts were an unintended glitch doesn't make sense after they have already gone to the effort to phone customers before (3 weeks ago) and create phone orders with a 30% discount, their operators knowing full well what they were doing at the time.

Anyways, I decided that I'm fed up with this emotional roller coaster, and agreed to pay £70 more than previously agreed for my phone. That is, I accepted the 15% offer, which I'm sure they think is a generous concession but doesn't feel like one under the circumstances.

Before saying yes I asked about place in the queue, as I'm not interested in waiting another month, or indeed another few weeks. Chris told me that's not an issue now, as they have enough stock, so then I said yes.

Btw, I asked if he's able to confirm the transaction going through this time. He said no, it still takes time, but he does not expect a problem as I've called the card company and told them the last one (which was declined) should not have been declined.

After ending the call, I looked online to find my new order has the slow delivery option, while the original (which I thought was being duplicated) had express delivery.

If Chris had told me the new price I was paying on my card, I would have known and immediately pointed it out. (I thought that it was mandatory for the seller to quote the price before placing a card transaction? That didn't happen...)

Ordinarily that wouldn't be the end of the world, but you know, after waiting >1 month for delivery and people talking about delivery dates in December and January at this point, unexpectedly getting converted to the slow delivery option is worrying.

So I'm going to call them again tomorrow morning, to find out if the delivery option can be changed (fixed), and if it cannot, if they recreate the order what will happen to the price this time...

Now that some threads are starting to appear expressing some disappointment with the device, which is understandable (it's just a computer-phone, not magic), I'm feeling more realistic and the shiny-impulse-I-always-wanted-an-open-source-phone aspect is mostly gone for me. That is really due to screwing up on the sales and delivery side, and because it's very expensive so I can't buy things like this casually. They'd have got me for sure if not for that. I'm experienced enough to know what I'm getting, but still the excitement makes a difference to numbers sold and whether I (as a developer) would get on board. I'm using myself as example here, presuming that my feelings and behaviour extrapolates to a number of people.

Btw, my order numbers are:

CNL900719414 (latest)
CNL900600135 (middle)
CNL500198400 (original)

Thanks for collecting the data for Nokia management.
Reminder: My experience has been with shop.nokia.co.uk; I'm not sure if your request for nokia.com experiences includes that.

Re: Nokia.com N900 orders/Pre-orders
 

I just got off the phone from another call to 1 866 59 NOKIA. They said once again that my September preorder is waiting for Fedex to pick it up. They told me the same thing yesterday. With the exception that the honest agent yesterday told me that it would not ship for several days since they did not have a tracking number yet.

Re: Nokia.com N900 orders/Pre-orders
 

Many Nokia USA pre-orders were done by linux community members i know, looking to get a head start..
All i've spoken with have been given some nonsense excuse for non-delivery of this device (tho most of the "excuses" seem listed in this thread).
For a company seeking support from the linux community, they have certainly stuck it to a good majority of those in that community, as surely it would be them most likely to pre-order this device..
Sadly, as a result, it would certainly not surpise me to see malicious applications come out in the future for Nokia maemo devices as the overall linux community, in my experience, has not been very forgiving to those who dont live up to their commitments...
If Nokia cannot/willnot be honest/forthright to its customers regarding something as simple as product delivery, how can they be counted on to be faithful toward 'open source' commitments?

Re: Nokia.com N900 orders/Pre-orders
 

Yea, its the same story over again. I keep reiterating about it doesnt take this long for fedex to pick up a package they will ignore it and keep pushing that they are waiting for fedex to get it. which doesnt really make a whole lot of sense to me because im sure the labels are on it and already have the tracking number. Im not sure any way around this because they have us hostage at this point, can't do anything. I really do think they are locking people in. how long ago did you get yur email saying its in shipment?

Re: Nokia.com N900 orders/Pre-orders
 

i understand, please post order numbers and order expierence directly.

thank you.

Re: Nokia.com N900 orders/Pre-orders
 

nokia usa shows availibility in stock

Re: Nokia.com N900 orders/Pre-orders
 

Here is the latest from my chat with them.

Thank you for choosing NokiaUSA. A sales representative will be with you shortly.

You are now chatting with Paul.

You: Hi Paul, my name is Dan

Paul: Hi Dan, what brings you to Nokia today?

You: I need help finding out why my order hasnt been shipped yet

You: its been in hsipping since friday

You: I keep getting different answers as to when I can expect to get some kind of tracking.

Paul: You will have to call customer care for that, since only they have access to your records, not us

Paul: Our Care Contact Center team are available by calling 1-888-665-4228. Our Center is open from Monday through Friday from 9:00 AM to 9:00 PM EST and Saturdays 10:00 AM to 7:00 PM. EST.

You: ok I will do that. How often does fedex pick up poackages?

You: And can you verfiy that the n900 is in stock?

Paul: Everyday

Paul: It is in stock

You: ok because someone told me they have to wait until they have enought phones before fedex will pick them up

You: how long does it take from in shipping to shipped?

Paul: A few days depending to which part of the country the device is being shipped

You: im in the usa

You: i got an email saying my item has been released to shipping on friday

You: but still n otracking

You: and no one is giving me a straight answer

Paul: You will have to cal the number i gave you as only they have access to your records and can give you the correct answer. I can't access your records

You: I plan on it

You: thanks