Originally Posted by ninjaboxergirl (Post 387627)

HI- One or 2 people said they might like a thread JUST for those of us daft enough (and unfortunate enough) to have ordered our N900s through MPD so we can keep a track on who gets what (if anything) etc- so here it is.

I, for one am not realistically expecting to hear anything until the 3rd as they have said- which I find very annoying for all the reasons we already know- but any little glimmer of light only helps keep our peckers up, doesn't it?:D

Originally Posted by Alex Atkin UK (Post 387716)

Indeed, the problem is MPD were not honest. At no point was it pointed out that Nokia would be selling it first, as they made it sound like it would be the same time by claiming "from our Nokia stores" and "we run Nokia Retail".

They can hardly be surprised at us being confused to find that Nokia directly sell the N900 too FIRST AND run two of the Nokia stores, which probably will also get stock first (something only apparent when you look at the store list carefully).

If MPD ship the same time as as the flagship stores then perhaps we can cut them a "little" slack (as little as possible) but I fear the flagship stores in fact will get stock this week with MPD getting it next week.

I also think its really dishonest of them to still be claiming End of November BUT saying they will not be shipping until 3rd December. The date shouldn't be when they get the stock, it should be when they actually post the order. Its not like we are asking them to tell us the date it will be delivered (which lets be fair, is somewhat out of their control), we just want to know WTF is going on.

I can only guess this is Nokia at fault stringing MPD on with false dates. They should have known how long it would take from "we are shipping from the factory" to "its delivered at the warehouse in the UK", these are known shipping times. Its gone from aiming for end of Oct, Mid Nov, oh wait END Nov, oops beginning of Dec really. The only glimmer of hope is that they ship special delivery and no more Royal Mail strikes this year, so at least it might get delivered promptly.

Originally Posted by dreadnought (Post 387736)

Good idea, we need somewhere where we can wallow in our misery...it will be difficult following the UK thread as they one by one get their devices (happy for them of course, but it's tough when you don't have it yourself).

Maybe we should work out a rota for whose turn it is every day to badger MPD by a) phone b) online chat c) email :p

By the way, in case you were wondering whether MPD are always this incompetent, there are certainly signs that they are. Read this thread and note the eerie similarities to our one.

http://forum.xda-developers.com/show...+phones+direct

This post doesn't fill me with confidence and certainly would explain why they don't answer the phone half the time:

http://forum.xda-developers.com/show...5&postcount=25

On the positive side, this post would at least suggest that Robin at the Reading branch of Nokia retail might be a man worth contacting. He seems to know his stuff and may know more than those at the Head Office.

http://forum.xda-developers.com/show...7&postcount=45

Maybe I will phone there either tomorrow or the next day to see if anyone can give me a straight answer.

Anyhow, let's keep focussed on what we can do to keep the fire under their feet until we get our N900s. ;)

Originally Posted by maemojedi (Post 387768)

Or

You could each do the more effective thing & order with Nokia.co.uk

Originally Posted by Anwarboy11 (Post 387760)

I've been trying to phone MPD for around 2 months now, since when i first placed my order.
I must have tried a few times a week, 3-4 times maybe.
Not once ever got a line through.

Originally Posted by maemojedi (Post 387768)

Or

You could each do the more effective thing & order with Nokia.co.uk

Originally Posted by spanner (Post 387773)

That's funny - I've got through to them very quickly by phone (4/5 rings - admittedly mid-morning) and also via webchat (which is flaky but usually has a real, helpful person on the other end). But despite decent customer service experience I've cancelled my order (2 orders in fact) & gone with nokia shop directly cos I don't trust MPD or anyone else to deliver this side of Christmas :rolleyes: