Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

Unfortunately, Nokia seems quite strict with that policy. I imagine it's intended to discourage grey market sales, but it's darned annoying for honest customers who travel or move.

And I have even greater trouble understanding companies that flat out refuse paid repairs. Motorola did that to me with a phone I purchased new-in-box, but after that particular phone model had been discontinued. The screen died a month after purchase, but Motorola wouldn't repair it under warranty or at my cost. eBay and a phone dead by other means came to my aid, but sadly, that's less likely to work out for you.

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

Pay the DHL person who collects it £10 to accidently lose it for you ;)

But yeah, Nokia sucks.

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

good luck my friend. our fight against the corporations must never end. these are billion dollar companies that chew and spit out consumers and we must do what we can to get by. keep us updated.

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

Hey... I really hope you get your N900 back, fixed...

Yea... guess their customer service sucks!

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

To purchase electronics in the US and bring it to EU is normally illegal. The reason is different standards. It is illegal to import electronics (or anything else for that matter) into EU that is not CE marked, but needs to be. But I guess Nokia products in the US also is CE marked? in that case any "gray import" is nonsense, totally irrelevant, it is the entity that sells it to you that is responsible, be it Nokia or Dell or whoever. But Nokia US is probably a very different entity that Nokia in a European country.

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

Uhm, apart from the fact that CE is a joke (the saying goes it stands for 'China Export'), since it is a self-certification the manufacturer does -- the CE conformance declaration is only needed if you are doing commercial sales, AFAIK.

As a private citizen, importing electronic goods lacking the CE mark for your own personal use is quite legitimate, as long as it doesn't break any other regulations (RF stuff and whatnot). And even then importing is ok, just using isn't.

Regards,
Chris.

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

I have had similar experience with Nokia Customer Service and it has stopped me from purchasing another Nokia phone going forward.

I liked the N900 and would probably like the N9 as well however Nokia's customer service is the most god awful thing I have ever experienced. This is coming from someone who has dealt with customer service from consumer level up to business / CEO.

If Nokia would spend even a little time improving their customer support and customer relations I "may" consider another Nokia phone but until then I moved to iPhone and Android. It's funny really. . . and Nokia wonders why their shares are slipping. . .

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

nokia is bad like any other big corp. consider apple (top tier?) they provide 3 month free technical support for their super duper mac book pro then its $400 for extension. so the choice is clear either leave supprt to be free (and risk poor quality?) or charge and improve service. i know this post is about warranty but still.

reminds me the dedicated n97 (free) line nokia setup. was hilarious as the person on the other end knew less than me in resolving the infamous bricking problem. created. tested and failed. but at least they tried?

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

@afaq: I think that 3 months coverage by Apple is something for noobs/normal ppl for voice consultation/troubleshooting. Their hardware coverage goes the normal 1 year. For $100-150, you can extend their coverage to 3 years.

http://images.apple.com/support/prod...h-20100201.jpg

Re: Nokia Don't Want My Money: Worst Customer Services in the World?
 

it probably is much cheaper to nokia to switch the whole device instead of ripping the whole device apart and switching the board. So the boards probably aren't even available for service businesses at all.

e: and company after company are ditching worldwide warranties. reason: getting the arbitrage from the markets. You can put bigger price to markets that have more money to spend and smaller to poorer markets while product being sold is exactly the same (except for the region printed to warranty card)...