Re: Nokia's old and new order systems, and "cancelled" orders
 

Same thing happenned to me http://talk.maemo.org/showpost.php?p...postcount=3856
So I ordered from Dell and prolly won't see this phone anytime soon:mad: Next day after I talked to NokiaUSA I check my bank account and 'Nokia Online Sales' had a $1 hold, this is how gas stations usually authorize your card, so I'm thinking my bank actually approved it. No idea how they got 'declined':confused:

Re: Nokia's old and new order systems, and "cancelled" orders
 

did anyone get the email about...

nokialogo

horizontalline
Dear XXXXXX ,

Your preorder is being prepared for shipment. Your credit card will be charged when the product(s) will be shipped and you will receive a Shipment confirmation email from us.

-i just received this email.

Re: Nokia's old and new order systems, and "cancelled" orders
 

My account showed that as well. I have no idea what their system is doing when they can put a $1 hold on my account but it results in an immediate order cancellation saying the card was rejected.

I've put charges for more than this phone on my card 3 times in the past year (once yesterday for $300 more even) and had ZERO issues. The fault for this ******** is all on NokiaUSA's end.

Re: Nokia's old and new order systems, and "cancelled" orders
 

So... spent almost 2 hours on the phone with Nokia USA today. Escalated through every level of sales, was told to wait until the 27th until attempting to order again (they will not even let me try to order). They don't know whether it will approve or not if I wait (they hope it will :confused:), but they say there is a better chance "upper management" will have a resolution by that date. </give-a-damn>

Fortunately, I saw this coming and locked in a pre-order with amazon last night before they raised the price. Maybe I'll e-bay my 24-Sept place in line to someone with a less criminal looking identity to subsidize some of the cost...

Re: Nokia's old and new order systems, and "cancelled" orders
 

I just got a shipping confirmation but the estimated ship date is odd:

Anticipated sending date : 06.11.2009

however, I got the new email that states my preorder is being prepared for shipment and the funds have already been taken from my credit card. Should I be expecting a shipping confirmation soon?

Re: Nokia's old and new order systems, and "cancelled" orders
 

Is this from NOKIA USA? What was the subject of the email? When did you order?

Re: Nokia's old and new order systems, and "cancelled" orders
 

Originally Posted by DaGr8Gatzby View Post

I just got a shipping confirmation but the estimated ship date is odd:

Anticipated sending date : 06.11.2009

however, I got the new email that states my preorder is being prepared for shipment and the funds have already been taken from my credit card. Should I be expecting a shipping confirmation soon?

DaGr8Gatzy.. is that what you have on your "subject" from that email?
[Your (order_number) pre-order is released for shipment]

Re: Nokia's old and new order systems, and "cancelled" orders
 

if you are/have had issues with online or phone orders for pre-orders with Nokia USA, please post only your experiences here at this thread as it will be going to thier management later this month.

http://talk.maemo.org/showthread.php...096#post388096

please keep your posts to factual and non-opinion as possible with regards to cross-blogging.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Until I get a shipping confirmation, I will not really know what the end result is. I could get a call back or anything else can happen. I will be sure to cross post the entire experience in the thread that will go to management.

I ordered the phone September 4th. I called NokiaUSA on Friday and the reorder was placed Monday with the Sales rep, with the 15% discount. i received 2 emails from Nokia USA later on that day. The latest one has the subject line:

Your 175795 pre-order is released for shipment

Re: Nokia's old and new order systems, and "cancelled" orders
 

According to the people at 1 866 59 NOKIA the "Your ###### pre-order is released for shipment" email means that your order is waiting for Fedex to pick it up from the warehouse. That has been the status of my September 24th preorder since Friday. The most honest agent I have spoken to said that they would have a tracking number before it shipped and that it would likely be Wednesday before there was any movement of N900s.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Date/Time
Activity
Location
Details
Nov 24, 2009 10:13 PM
Picked up
INDIANAPOLIS, IN
Nov 24, 2009 7:10 PM
Shipment information sent to FedEx

finally!

Re: Nokia's old and new order systems, and "cancelled" orders
 

It's finally on the way.

Ordered 9/15/09

I reordered with the new system on 10/20

Can't wait! :D

Re: Nokia's old and new order systems, and "cancelled" orders
 

I did not place my pre-order until 10/27/09. I checked on my order status yesterday and found there were no orders in my account. When I called I was told my order had been canceled and I needed to reorder and I needed to use a different credit card. The same story as everyone else. But if their "new" system was in place 10/20/09 then how/why did my order get canceled.

I went through (2) different C/S agents and called both credit card companies to verify they have both received and authorized the charges. After 30 min with the 2nd guy he tells me that my original order was not canceled but is currently being "verified" by their internal system. When I probed as to why then would the order no longer show on my orders page he replied that when they start to verify an order they take it off the order page. Such CRAP!!

In the end I got the call back on Monday and check to see where your order(s) are at. I have (3) authorized but not posted charges to (2) different credit cards and I am really annoyed by this whole thing.

When I tried to check the "my orders" page today I got a 502 Proxy error.

All I wanted to do was buy my husband a Christmas present... think I'll get it by then???

Does anyone in the US actually have their phone yet?

Re: Nokia's old and new order systems, and "cancelled" orders
 

Just tried to place another order after 11 days since my last attempt - still declined. It's a shame too, since my total with tax and shipping was going to be $513 (N900 4-day sale price - 15% + $1 express shipping + 6% sales tax). Still no resolution in sight on Nokia's end, although I've been promised a call back with an update by Wednesday (Dec 2).

Re: Nokia's old and new order systems, and "cancelled" orders
 

I just tried, yet again, to place a web-order. But I was blocked.

Has anyone figured out what exactly is tripping up their system? What part is blacklisted -- my name, my email, my mailing address? I tried two different debit cards -- perhaps they just don't take debit cards at all?

Re: Nokia's old and new order systems, and "cancelled" orders
 

I've seen more than one claim elsewhere, from people with similar problems, that once triggered, Nokia's internal "fraud" system pays attention to the shipping address. I don't know the actual cause myself, just what I've seen in various reports, but I have the same problem myself with the new order that Nokia Support attempts to place.

According to my credit card company, Nokia places a $1 hold as a test charge, but then disconnects rather than putting the actual charge through. Thus, the problem definitely lies on Nokia's end, rather than the credit card company's.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Who knows... definitely doesn't seem as though they do. Earlier they asked me if I could use someone else's identity to place the order (commit fraud to circumvent the fraud prevention system?).

Re: Nokia's old and new order systems, and "cancelled" orders
 

Just an update: I've edited the first message in the thread to document the problems I and many others (in this thread and elsewhere) have had with Nokia's credit card processing. As stated in that edit, currently pursuing other avenues to get this resolved, and I will keep this thread updated with what I discover.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Update: all issues resolved, details in edit of initial post.

Re: Nokia's old and new order systems, and "cancelled" orders
 

As Consultant Barbie might say: "Ecommerce is hard. Let's go shopping!" :D

Re: Nokia's old and new order systems, and "cancelled" orders
 

Wow... Sorry to hear of all your guys' problems.

My girlfriend ordered mine on the 29th, and arrived on the 2nd. Only weird thing is, they have not yet charged her credit card. Free phone? LOL

Re: Nokia's old and new order systems, and "cancelled" orders
 

Ordered Monday, shipped Tuesday, should arrive Wednesday, tracking via FedEx now. :)

Re: Nokia's old and new order systems, and "cancelled" orders
 

i ordered mine on Dec 2nd... still no tracking email. no charge on my debit card... called a couple times getting different response every time.. :(

Re: Nokia's old and new order systems, and "cancelled" orders
 

If you just now ordered yours on December 2nd, you probably won't get it for a while now; they still have many pre-orders to ship. Mine only shipped right away because I originally pre-ordered on September 5.

I'd certainly *hope* that they don't charge your card until they fulfill your order. :) Did you get an email acknowledging your order, and you just haven't gotten a tracking email yet? If so, you probably have nothing to worry about.

Re: Nokia's old and new order systems, and "cancelled" orders
 

well people were telling me to order from nokia usa because they ship right away.. i guess im canceling tomorrow to order from newegg.. or head to my local phone store that has them in stock..

Re: Nokia's old and new order systems, and "cancelled" orders
 

Your local phone store stocks the N900? Nice! What store?

Re: Nokia's old and new order systems, and "cancelled" orders
 

Im from socal (southern california)... i just read facebook that a friend who works in a small phone store has them in stock..i messaged to see how much it was but shes sleeping already.