Re: Nokia.com N900 orders/Pre-orders
 

I would go for Class Action Lawsuit if I knew how to do that.
I will never buy anything from Nokia online nor their phone sales. The worst experience I have ever had - charges on my credit cards and I have to wait 3-5 business days those charges to be removed. That company is so bad.

Re: Nokia.com N900 orders/Pre-orders
 

ooh mine....after the newegg debacle i ordered from nokiausa.com 11/27/09 and got it 11/30/09.

Re: Nokia.com N900 orders/Pre-orders
 

I am glad you were so lucky. I placed my first order on 11/27/09, after working hours and I got a message something about authorization issues. Order did not go through - my PayPal card was deducted by Nokia. It took me few hours to get though Nokia sales people and revert funds. Today I placed order twice, over the phone, using two different credit cards and same story - cards did not go through and even supervisor did not tell me why. She said it was confidential information why al those 3 credit cards would not go through. What a crap. But I am glad for you that you did not have to go through that nightmare.

Re: Nokia.com N900 orders/Pre-orders
 

I placed my order on 09/20/09. Now, over 2 months later, I still can't get the N900.

Re: Nokia.com N900 orders/Pre-orders
 

at least Nokia did not charge your credit cards while sending e-mails that orders did not go through :-)

Re: Nokia.com N900 orders/Pre-orders
 

Hi,

my orders keep failing on the online store regardless of which credit card I use. Did you do anything special to get your order to process?
thanks

Re: Nokia.com N900 orders/Pre-orders
 

I did the same from Nokia USA website and twice over the phone - all 3 credit cards failed but Nokia did charge all of them. Now I have to wait 3-5 business days to get my money back.

Re: Nokia.com N900 orders/Pre-orders
 

I would think the money hasn't been taken, but only locked.
If it has actually been taken for goods that haven't been shipped Nokia will be in a lot of trouble.
(Auth takes 3-5 days to expire, whereas a refund is fairly instant)

Re: Nokia.com N900 orders/Pre-orders
 

That is correct, but at the end, regardless how Nokia handles money - I am in minus $613.13
I guess, I rather pay extra and buy from EBay.

Re: Nokia.com N900 orders/Pre-orders
 

Oh yes they did. I was charged three times. :)

Re: Nokia.com N900 orders/Pre-orders
 

Yes, Nokia did charge me twice on my two different debit cards and thanks God Nokia was not able to charge my credit card, but they tried.
If first order fails due to authorization issues - why the heck Nokia is accepting second and third attempts and holding the money for those orders?
Nokia needs a good lesson on how to do business here in US.

Re: Nokia.com N900 orders/Pre-orders
 

Do a quick google search for class action attys in your area should bring up a few! They will need as much info as you can give them about how many people has been effected and the damages as a result of the actions

Re: Nokia.com N900 orders/Pre-orders
 

Thanks Bro,
I will do that. Actually, I did fast search on Google and it looks good.
I hate lawsuits sincerely, but I hate more when such big companies like Nokia treat people so bad. Every one can make a mistake but the way Nokia resolves this issue makes me think of filing that lawsuit - Nokia well deserves it.
I saw so many people at this forum affected by this ugly attitude and many of those folks do not make high incomes.
Sad, very sad.

Re: Nokia.com N900 orders/Pre-orders
 

If you find a atty that will take it most of them will do it on a contengancy basis you will need to find a few people that has had the same type of damages as yourself or close to it. On a class action you will not make alot of $$ on the suit. You might become a class rep and recieve about t10k but the lawsuit itself could go into the million with the atty receiving 33.3% of the payout. Plus nokia would have to pay a fair sum in damages to each member of the class that recieved damages for the period of time that was effected. I had some issues as well such as the free headset that was promised that never showed. good luck and let me know I would be on board with this something should change on their customer service here in the us.........

Re: Nokia.com N900 orders/Pre-orders
 

I see. well, I opened new thread to see if people would respond and share some ideas.
I do not care much about money although I did waist a lot of my time.
I do want Nokia to learn hard this lesson.

Re: Nokia.com N900 orders/Pre-orders
 

Nokia Corporate Office - New York

Tel: +1 914 368 0400

I say we all start calling this number first thing tomorrow morning. Better than talking to some representative in the Philippines.

Re: Nokia.com N900 orders/Pre-orders
 

Good idea! I have do that first thing in the morning.

Re: Nokia.com N900 orders/Pre-orders
 

Ha I would do the oppisite and visit with the atty first to see if I had a case just a thought?........ Rather have a yea that a nea or one in my corner

Re: Nokia.com N900 orders/Pre-orders
 

Ordered on the 30th at 6pm. Status went to In Progress. CC was charged the 600 and change. Today I received an invoice but no tracking information at all. Also once I log into "Your Account" it no longer shows an order. I wonder if it has been shipped already or if I am going to have a problem. Called twice and was listening to elevator music both times for over 10 minutes and hung up.

Re: Nokia.com N900 orders/Pre-orders
 

im having a weird problem. I cant log into my nokia it says my user does not exist, and when i click on user/pass recovery it say my email is not in there database? Has my order been canceled and account deleted? I dont know whats going on. I havent recieved a cancelation email. Has anyone else had this problem?

Re: Nokia.com N900 orders/Pre-orders
 

I submitted this story to Engadget, heres hoping they would pick it up.

Re: Nokia.com N900 orders/Pre-orders
 

cancel my amazon pre-order, 24 hrs, and my nokia order still says: "in progress"... is this normal???

Re: Nokia.com N900 orders/Pre-orders
 

ordered Nov 30 from nokiaUSA.com with Express Shipping, shipped next day, delivered Dec. 2nd :)

Re: Nokia.com N900 orders/Pre-orders
 

I had pre-orders with Amazon and Newegg since mid Octiber. Finally cancelled both of them and went with Nokia USA. Had my unit the next day.

Re: Nokia.com N900 orders/Pre-orders
 

so my order delay isn't normal :( , the status remains " In progress" :(

Re: Nokia.com N900 orders/Pre-orders
 

Just the facts for the record:
Ordered online: Sept 12
Number of routine successive pre-auth holds until Nov 11: approx 6-7
Number of pre-auth holds in this period that bank rejected: 0
Date I called to initiate re-order process: Nov 11
Time spent talking to reps since then: approx 10 hrs
Time spent sitting on hold in same period: approx 8 hours
Time spent unable to use phone or be away from phone waiting for call backs: approx 7 hours
Number of call back promises: 5
Number of actual call backs: 2
Number of re-order attempts: 4 over three weeks
Times when phone rep explained that bank had rejected my card: 12++
(i.e. several times per re-order attempt)
Times when the bank actually rejected a pre-auth hold: 0
Total cost promised and confirmed by phone rep in most recent re-order attempt: $525
Actual pre-authorization hold that appeared two minutes later: $627
Total of useless, week-long, uncancellable pre-auth holds on my account at present: $1152
Number of successful re-order attempts in 21 days: 0

Re: Nokia.com N900 orders/Pre-orders
 

Try password "newaccount". shop.nokia.co.uk tends to revert the password to that from time to time with no apparent pattern.

Re: Nokia.com N900 orders/Pre-orders
 

Mine has been on "in progress" since last three days as well :mad:

Re: Nokia.com N900 orders/Pre-orders
 

have U recibe an mail confirmation or something?? I order de 1-3 day shiping and my order still "in progress" :mad:

Re: Nokia.com N900 orders/Pre-orders
 

Well, I did receive order confirmation with few minutes but my order status says "in progress". I also chose 1-3 days delivery.

Re: Nokia.com N900 orders/Pre-orders
 

i ordered mine dec 1 with 1-3 day express shipping, status still "in progress." called nokia sales today and was told that my status should be "released", they say that they're having problems with their system and i will probably get my device tomorrow, that made me happy :D ...BUT, i will call them again later this afternoon to double check and make sure rep didn't lie

Re: Nokia.com N900 orders/Pre-orders
 

which number did you call ? I can't seem to get in touch with anyone. I keep getting "all lines are busy. We'll be with you shortly". :mad: :mad: :mad:

Re: Nokia.com N900 orders/Pre-orders
 

really??? dude you made my day :D hope is true

Re: Nokia.com N900 orders/Pre-orders
 

1-888-665-4228 ...yes, it's always like that i think, i was on hold for more than 5 mins before someone decided to pick up the phone, lol.

@erebo, yep, i just hope she didn't lie to my face

Re: Nokia.com N900 orders/Pre-orders
 

I just got through on this line as well. My unit has shipped but Fedex has not released the tracking information to me/Nokia because it is a large bulk of orders.

According to the person I spoke with, I should have my device tomorrow, as they upgraded me to free next day shipping for the delay.

So, if you are waiting, just be patient. It seems Nokia did not anticipate the volume of orders or the popularity of this device.

J

Re: Nokia.com N900 orders/Pre-orders
 

Cool when did you place your order?

Re: Nokia.com N900 orders/Pre-orders
 

@jama, i really hope you're right

Re: Nokia.com N900 orders/Pre-orders
 

12/1 Noonish

Re: Nokia.com N900 orders/Pre-orders
 

Nice! i ordered 12/2 maybe mine will be in that shipment to but my status is still in progress...

Re: Nokia.com N900 orders/Pre-orders
 

ok that gives me some hope because I ordered on 12/01 as well.