Re: 770 WSOD - White Screen of Death
 

Thanks. Even a second hard case will be nice. I have been looking for a good car mount for a while, either they are too big or too expensive. Now I can just put a magic tape on the back of my old case and put it anywhere in my car as a car mount, and then put it back in the new case and go. That is a good idea. :D

Re: 770 WSOD - White Screen of Death
 

I likely am, however there are two problems with involving the retailer. First, I bought it online and second, I bought it from Satan's Lapdog, otherwise known as Walmart.

I live in the middle of nowhere California. As in there are people with livestock two blocks away. While Satan's Lapdog does have a fairly decent return policy the one closest to here is not likely to have a replacement in stock and the employees there tend to be of the sullen, have two brain cells to rub together variety. I've had issues with returning electronics to them before. Ones that involve me squinting and informing them that I, in fact, have all day and am more than happy to camp out and make them wish I'd never been born so they might as well find someone who does know how to go about getting me a replacement. So...

On the whole, I'd rather not deal with Satan's Lapdog. I'm not in the mood. There could be bloodshed.

Three weeks I can live with. :)

Re: 770 WSOD - White Screen of Death
 

my 770 WSOD'd and has been at a nokia repair facility since april 24, 2008. the status since they got it has been "repair in progress". they refuse to provide any updates on it other than they are waiting for parts (that was 3 weeks ago). in fact they refuse to acknowledge the WSOD is a problem and their policy is not to comment on 3rd party websites like this one.

please post over on the nokia discussion forum ( http://discussions.nokiausa.com/disc...d=180441#M1225 ) if your device WSOD'd. fat chance, but maybe they'd acknowledge comments on their own message board.

Re: 770 WSOD - White Screen of Death
 

I experienced wsod (I think) a few days ago after less than a month (and before even having set the 770 up properly). Having purchased from Nokia UK's online shop my experience (so far) was better than what most people here seem to experience:

1. located a store from the Nokia web site and called them but they referred me back to Nokia
2. called up Nokia and they promised to exchange the unit at no cost and sent a returns label

I'll see what happens next.

In the meantime I have a question before sending the 770 back:

how do you remove all personal data or reset the unit to factory state (the unit boots up but the screen doesn't show a thing, so I can't start up wlan)?

Cheers, jeromin.

Re: 770 WSOD - White Screen of Death
 

Just reflash it, you don't need to see the screen on your IT. All the process will show on your computer.
Well, sending back is never a problem, they will replace it. It just doesn't know how long. Now they run out of all the 770, and may be N800 too. I sent my IT 770 for repairing on 5/12 and this is the second time I sent it back. This time is not WSOD, but something wrong with the zoom in key. Yesterday I sent them a email since they never update the status online and got a response:

"A Nokia technician has determined that your Nokia 770 Internet Tablet should be replaced, and a replacement device has been ordered. At this time, we do not have an estimated time of arrival for your replacement device; however, please be assured that when it is received, it will be sent to you."

What that means is it can be days, weeks or months. No one knows.

Re: 770 WSOD - White Screen of Death
 

reflashing does not work. i tried that and have read numerous other posts where people have tried it and it didn't work.

Re: 770 WSOD - White Screen of Death
 

The reflash is to wipe any data of the device, not attempt to restore the display.

Re: 770 WSOD - White Screen of Death
 

Mine has had the WSOD for about 4 months now. I just forgot about it as I bought a new laptop. I called about warranty and the guy told me that buy.com wasn't an authorized dealer and I was SOL. I asked for a supervisor and he said he'll tell you the same thing. I said that's fine. Let me hear it from him. The supervisor got on. Asked me for my wlan # and info again. She couldn't find it. She asked me to fax over the receipt and said that there seemed to be a bunch of problems with the units that went to woot and buy.com. I wish I would have recorded it. So it seems like they'll take care of it. Just don't know how. Have to follow up now. I bought it a year ago on June 26th so I was running out of time to get it taken care of. I never did anything but basic web browsing with it when I got my WSOD.

Re: 770 WSOD - White Screen of Death
 

Thanks. I've read somewhere though that flashing does not get rid of some settings (such as the lock code)?

Also: is there any way to recover data from the device (e.g., get a terminal) via usb?

...hope they'll send my new unit faster than you are describing...

Re: 770 WSOD - White Screen of Death
 

If you booted from MMC, then all your data should be on your MMC. If not, then sorry:(. since you can't enter any command without seeing the screen.
Yes, flashing will not reset the lock code, but it will get rid all the other data.

Re: 770 WSOD - White Screen of Death
 

or you can run into what i did, no help because expansys sold me a us one, and i live in norway...

Re: 770 WSOD - White Screen of Death
 

All right, too bad. So, for the future, working mostly with MMC will be a good idea (I suppose the main thing is to mount the home on MMC, the OS isn't so important, just make backups of the altered config files).

Meanwhile waiting another question: is there any sensible way to reduce the risk of getting wsod? It seems it is caused by an event during shutdown or early in the bootup process (as it always occurs after reboot)? Are there any observations whether or not charger plugged in during reboot has an effect (after what I read on the forum it seems a power peak in the lcd controller that causes the wsod)?

Re: 770 WSOD - White Screen of Death
 

Most likely you will get a N800 as a replacement, because they ran out of all the 770. So, WSOD is not an issue anymore. They just can't keep replacing the 770 with another 770.

Re: 770 WSOD - White Screen of Death
 

I very much doubt that:

a) at shop.nokia.co.uk it says "in stock" for the 770
b) the N800 costs about 64 GBPs more than the 770
c) I prefer the 770 (apart from the wsod feature, of course)

So, it would still be of interest to me whether there are any ideas
of how to avoid the wsod.

Re: 770 WSOD - White Screen of Death
 

Don't switch it off. The WSOD situation can happen only at poweroff. If you really have to turn it off, then perform a clean poweroff, never remove the battery, use the power button instead. The power button works also in many cases when for some reason the device seems to be stuck, just keep it pressed and it should switch the unit off.
This is not 100% safe, but can increase your chances of keeping the device healty.

Re: 770 WSOD - White Screen of Death
 

Well I got the go ahead to send my back for replacement. Will be interested in seeing what I get in return. I'd prefer to get the 800 just for stability purposes. I don't want to use a device where I worry about bricking it all the time. It may be smaller with the nice hard case, but I'll take the stability and the increased memory card options of the 800.

Re: 770 WSOD - White Screen of Death
 

Too bad for you in UK, but in US here, they did replace the 770 with N800 for some people. Here is another thread that people are also talking about WSOD of 770, maybe you find some other useful info.

http://www.internettablettalk.com/fo...t=14838&page=4

I like my 770 too, I might receive my replacement earlier than you and will let everyone knows what I get.

Re: 770 WSOD - White Screen of Death
 

I never turn mine off unless it actually freezes. If you don't reboot, you won't expose your hardware to the bootstrap sequence. Or that's how my own thinking goes. :)

Re: 770 WSOD - White Screen of Death
 

Re backing up your files after WSOD, I believe you can do it via USB. Note...
Windows + USB + 770 = you only see the MMC
Linux + USB + 770 = you can see the Linux partitions too
...so create a Live Linux CD or try VMware within Windows.

Re: 770 WSOD - White Screen of Death
 

Thanks a lot for the suggestion, that's the sort of thing I was hoping for. Sadly it doesn't work for me (I use linux) - well, I can see the ext2 partition of my mmc card but not the internal flash.

And, as you can tell, I got my replacement device. Times weren't so bad:
4 days until I got the returns label after calling (wasn't able to print it);
12 days until I got the replacement device after sending the broken one in.

Of course, can't beat the experience with my broken HP some years ago: went to the shop I bought it from and got the replacement right away after someone sat down with me to transfer the data...

Now, I'm hoping that I don't get a wsod again (and, of course, I'll make sure to power down/reboot the "proper" way, i.e., shutdown -r|h now). Still, if we knew what exactly causes the wsod we might be able to take some better precautions than just that?

Re: 770 WSOD - White Screen of Death
 

Well I've had my 770 for about a week now and I just got the WSOD today. I've tried numerous things like removing battery, reflashing and none of it restores it of course.

So is the bottom line here that we contact Nokia about this? I got mine from Zendoo.com through eBay. The unit appeared new and came with box and all accessories, manual was even shrinkwrapped. The MAC checks out on Nokia's website to allow downloads. So I don't think I got taken other than I got one of the faulty batch 770s (or maybe they're ALL faulty.)

The 770 came with the OS2006 update 1 and I flashed it to the latest OS2006 with update 2 through Nokia auto software. Then after a few days of messing around with it I got curious and installed OS2008HE and after a day of messing got that running decent. However there were enough hiccups with 2008HE that I decided to flash it back to OS2006. Well as I held down the home key and pushed the power button I got the WSOD and have had for about the past 6 hours now.

The etailer I bought from does a 20% restock regardless. I can get a warranty trough Square Trade but I've got to wait 61 days for it to take effect. (Said so on the site). That'll cost $15 for the warrantly and at least 2 months of waiting to get $130 bucks back.

At this point if Nokia won't replace it I'm fairly certain I can open it up and at least reset the bootstrap issue for at least another time of use before the next WSOD (sigh). But I'd rather not go that route.

I really don't like wasting money....I was really looking forward to this device helping me with my work admin duties and on the side Linux development.

Re: 770 WSOD - White Screen of Death
 

I got my replacement today, it is a N800 (I live in the US). It took a total of about 1 & 1/2 month for Nokia to send me a replacement and I have already gotten a used 770 from ebay after 2 weeks of withdrawal symptoms. I haven't tested too much of the power of my N800 yet. But I am glad I have one now before they are sold out everywhere. Now I have a 770 and a N800, I should be able to test all the new programs for NIT out there , except those only for N810.
So if you have a WSOD on 770, better send it back to Nokia to get a replacement if it is still under warranty.

Re: 770 WSOD - White Screen of Death
 

And So It Goes.....

I have WSOD on my 770. I will be at Staples tomorrow anyway and will be sending in mine to Alabammy. Since some others have received N800 from Warranty repair, this may not be a bad thing....

Do the 770 Batteries fit the N800?!?

Re: 770 WSOD - White Screen of Death
 

Yes, they are same, N810 is different.

Re: 770 WSOD - White Screen of Death
 

Well add me to the list. I have to send my 770 in again (second time) for repair. After receiving it I am giving them 2 weeks and I am calling in and I want my device fixed. I am not going to wait a month like I did last time.

Re: 770 WSOD - White Screen of Death
 

Can someone post a link to the nokia customer service. I got the WSOD today and i am quite angry. I had few flights next week with a couple hours layover. I was looking forward to using it. I go it last august and it has worked fine until now.

Re: 770 WSOD - White Screen of Death
 

http://www.nokiausa.com/A4410046

Mine is said to be on the way back 7/25...

Re: 770 WSOD - White Screen of Death
 

They fit in the E61 smartphone too (not the E61i though).

Re: 770 WSOD - White Screen of Death
 

Well to give an updateI just called in after the 10th business day and talked about how long it is taking for the repair. Guy put me on hold and came back who transfered me to a executive who asked if they could swap me to the 800. Woo hoo

Re: 770 WSOD - White Screen of Death
 

You might still miss some good features of 770, especially the hard case and better battery life. I still use my 770 more than my n800.

Re: 770 WSOD - White Screen of Death
 

Awesome, my 770 is still under warranty. WSOD a few days ago. :( I was going to play with X sessions over VNC using it, but after a fresh charge (I didn't use the 770 much, so the battery was probably dead by that point) it turns on to an all white screen with stripes. It was not plugged into the AC adapter when turned on, for those that wanted to track that. It was running a fairly new OS2007HE (with functional screen turn off), but I haven't kept up with the scene to no how new.

Re: 770 WSOD - White Screen of Death
 

At the one month mark, I called up executive services. They told me my 770 was going to be replaced. Have a feeling I wouldn't have heard anything till much longer if I didn't call. The guy asked for my fax # and sent me the paper to sign authorizing the upgrade. I had it less than a week later, literally as I was running out the door to hop a flight to cali. So I popped open the box, grabbed the n800, case and charger and took it along. Now I have to switch over to the n800 forum and see what to do. Can't complain for the $120 I spent on the 770 to end up with the n800.

Re: 770 WSOD - White Screen of Death
 

I've been busy with moving until now, the webpage linked now shows 'Not Found', even if I go to the Support site, click on 770, and then repair. A few other sections dealing with the 770 don't work either, anyone else experiencing any trouble?

Edit: Seems it was a temporary glitch.

Re: 770 WSOD - White Screen of Death
 

Got mine from Zendoo through Ebay...3 weeks ago...the description said new but I do not have any proof of purchase. My screen died a couple of days ago...After some research, found out about the WSOD. Not sure what to do.

Re: 770 WSOD - White Screen of Death
 

Your device may still be under warranty, check at (use the WLAN number on the sticker under the battery for serial number):
http://www.nokiausa.com/A4410053

If it is under warranty, go to:
http://www.nokiausa.com/A4410046

Re: 770 WSOD - White Screen of Death
 

first, I want to thank this forum for helping me figure out what went wrong. My 770 experienced WSOD a few weeks after the warranty expired. I'd purchased it using an credit card with the extended warranty deal and sent it back to Nokia to see what would happen. Well after a few days of not being able to find it on the repair status page and an email or two to Nokia support I got a message telling me to call and speak to exec support. The email also had the correct LAN number (I couldn't decipher Ds from 0s and Bs from 8s). I called last night and was told it would be replaced with an 800 as soon as they came in -- to check back at the end of the week.
Am I being strung along?
(I happen to be a shareholder of Nokia ADRs so could escalate to shareholder relations if necessary.)
Thanks

Re: 770 WSOD - White Screen of Death
 

Hi

I want to ask you how often does the unfamous WSOD happens?

My school is running a hotspot so I want to buy a small, portable and cheap device to use www, mail and instant messaging. I think that the best choice for me is 770, but I'm scared of a WSOD. Is it really often 'feature' in this model? I want to buy a new device, but if something bad happens I can do nothing - i live in Poland and there is no official nokia support for tablets. (my friend is now in USA and he can buy 770 for me)

Please help me, I am also thinking about iPod touch, it's a little bit more expensive and provides similiar capabilities.

Thanks in advance.

PS. Sorry for my english, I am from Poland, (some ******s think that there is no water in WCs and people live in small, wooden houses with no windows) ;) :D

Greetings.

Re: 770 WSOD - White Screen of Death
 

Oli - I would recommend You not to buy n770.
It's cute but at prices in Poland - I wouldn't spent $150 for this
when I can get n800 - sometimes there are nice priced ones on allegro.

It's sad thing to wake up with n770 wsod'ed (I find hardware design of n770
just great - I can't get used to n810 which is both MUCH heavier and less robourst to carry
around in a pocket).

I've got smal idea to make WSOD'ed n770 a bit usable.
I've got it working this way (to be able to use it as internet radio and to install at least few things using GUI).
I've found that in my case the failure of the screen prevents me from viewing color images - there's a mess if color is being displayed.
So I've selected theme "Balaton" (OS2007HE) - crucial is to set the background color to white. After that tuning - screen is bit readable.
I've found that (using sketch) - some color/intensity combination is not affected by vertical stripes.
I wonder if creating proper theme (b/w mostly) would help.

This setup allowed me to install becomeroot, xterm and openssh via browser pointed to gronmayer.com/it - and of course to configure PSK password for my network connection.
Other things I install remotely (as well as changing paswords for both "root" and "user").

Re: 770 WSOD - White Screen of Death
 

Thanks for advice...

Now I will choose between iPod touch 8GB (229$ for a new one) and n800 - probably used.

150$ is not much, but it's better to spend more and get a working device. ;)

Bye.

Re: 770 WSOD - White Screen of Death
 

for me it's quite simple.
If You are not - neither intend to be - familiar with ANY *nix system - stay away from tablets.
Friends will laugh at You that You bought PDA and can't run cracked AutoMapa on it :)
In other cases - to have linux in Your pocket is outstanding :)