Re: N800 Parts or Lack there of, Nokia lets me down again!
 

That's understandable. I have willfully refrained from getting an N800 in January because a) my 770 was barely one year old and b) I wasn't enthusiastic about the way things were being handled.

Lately the pace has picked up and things seem to be going in the right direction (for N800 owners at least :-), even if we're not quite there yet.

So if in early 2008 Nokia get their act together and come up with a sensible third-generation software AND hardware (cover, hint hint :-) I might just give it a try. My 770 will have seen over two years of intensive use by then, so it'll be easier to convince myself :-)

That's if nothing totally new and irresistible appears out of nowhere in the meantime, of course.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

I know I won't.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

They will have to come up with some serious new hardware specs to keep me investing in this. I bought 770 in Jan 2006 and an 800 in Jan 2007, I am probably looking at UMPC to replace 800. They are going to have to really WOW me to get me to buy more Nokia equipment. I have already sworn off their phones completely, mainly because of warranty issues, and flakey equipment. My 6682 was complete garbage.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Well, they did make some bad quality phones for a while, but my 6233 is just fine. It makes calls and has BT. That's all that counts for me.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

My 6682 worked great for about 2 months and then it started rebooting itself about every 30 seconds, it had a faulty power button. I sent it in for repair and they sent it back not fixed. Then I paid shipping again to send it in, after 6 weeks I finally took the cash option and recieved more than I paid for the phone. So I guess I can not complain to much, perhaps I just was unlucky and got a bad phone. But from the experiences I had with Nokia service up to that point made me never want to give them a dime again. I will tolerate the crap for my N800 because I have no other options, but they have not created any loyalty with this consumer, in fact quite the opposite, the word loath comes to mind when I think Nokia... They really need to learn how to treat customers!

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

You're absolutely correct and seem like a reasonable guy.

As someone who has been on both sides of this equation (as many here have, I'm sure) I can see both sides. I do feel sympathy for the poor schlubs left out to twist in the wind by ignorant managers and executives. That sort of situation is what causes turnover, which just exacerbates the issue.

Not good for anyone, really, and it's a damning testament to human shortsightedness, stubbornness and inefficiency-- especially in midmanagement.

That's why I try to get irate customers to understand that starting off angry isn't going to help. Sure, support personnel should be trained to deal with this but really, why should they have to take abuse for a problem they didn't create, are there to fix, and may be hindered in doing so by crappy systems and uncaring management?

All I'm saying is that it makes the most sense to direct energies at the entities that are better able to address a problem. A support jock can't physically materialize parts. All he can do is order them, and that assumes he has access to a system that supports it (some people would be amazed at how poorly some of these systems are implemented) and that those parts are made available. I've worked for companies whose PDM and ERP systems were so wacked you never knew WHAT would be sent to the field. I can't go into Nokia's specific shortcomings, but to assume the support jocks have everything they need at their disposal is a pipedream.

All in all, the situation sucks, Nokia desperately needs to improve, and the people trying to do the right thing are the wrong ones to scream at.

/soapbox

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Well, you should have just ordered the parts you need from their authorised spare parts distributor.

http://www.internettablettalk.com/fo...ht=spare+parts

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Thanks. :)

I agree. You summed it up very well.

I agree about how the customer would be better off calming down before he makes the first call to the support centre. His goal is to have his problems solved, not to tick off the support person or himself. Yelling at the poor soul on the other end of the line won't help at all.

Having said that, we can't always be rational either. You know better than to start off angry but emotion will get in the way. I have no grudge against support personnel; they just have to accept that taking the heat is part of their job and learn not to take it personally.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Good contribution, torx, and you reminded me of something.

Penguinbait, I said I wouldn't post to you but I think you'd like this: I went through my assortment of old 770 and N800 parts and found an entire back housing with stand, never used. You can have it for free + shipping/handling, if you're interested.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

What ticks me off the most is that the n800 is an outstanding divice. But they seem to mess things up with every update!

Yeah, if there is someone to be yelled at I make sure to ask if that person is available:). If not I tend to remain pretty calm.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

You wouldn't happen to have a spare 770 battery cover in your assortment would you Texrat?

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

I'll check when I get back from Finland next weekend.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Thanks, I'd really appreciate it if you could :)

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Penguin, sincerely and seriously: you are very welcome to this spare housing to solve your problem. True, it lets Nokia off the hook, but isn't the goal an integral device?

And you can continue hating me after I send it. :D

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Well Nokia today has told me to basically eat it, they will not replace my back cover and still do not have a stand for me. And do not anticipate being able to help me anytime soon. Hmmm, Hmmmmmmm My only option is sending it in to them, and wait for?, well I have never recieved a fixed device back from Nokia, I always give up after 5 or 6 weeks and take the cash buyout, I don't know how long you would have to wait?

So if you have the back cover and stand I will happily buy them from you.

Texrat, lets be clear, I do not hate you. I do however become very annoyed when people (not just me), want to complain about very real issues, (even if it is to just blow off steam), and other people (not just you) try to make it sound like they are being unreasonable or attacking people or explain why Nokia is doing what they are doing.

Sometimes, it seems people just want other people to know they work for Nokia, it somehow makes them feel cooler or something.

I do not care what reason Nokia has for screwing me, I just want results.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Penguin, I don't really see that I do what you accused me of. Maybe we just have such different temperaments that words get crossed unintentionally. Maybe my tendency to try to calm a situation when you (or anyone actually) is riled doesn't go over well with you. Or whatever... but even though I don't think I'm technically wrong by injecting objectivity after a rant, I'll reconsider my approach anyway. I'm not immune to processing feedback. ;)

And I won't charge for the housing, just shipping and packaging. I'll figure it out when I get back home from Helsinki.

Oh, and I know my wry sense of humor often fails on the internet. Hell, it bombs in person too. Sucks. ;)

EDIT: I don't have a back cover to send, just the back housing with stand attached. I can remove the stand and send just that if that's all you need.

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Here is yet another example of how poorly Nokia customer service regards their customers. I engaged them asking if they sold a replacement stylus for the $400 N810 I bought. They said they do not sell them and suggested I try ebay. Then I pointed out that I saw a few sites in the Netherlands and one in Germany that sell a genuine Nokia n810 replacement stylus, but they don't ship to the US. Nokia customer service continued to say the same thing --they don't sell them. Then I asked for the name of just one company that can purchase parts from Nokia, because again pointing out that they do in fact sell them. Their next claim was that they can't do that because they don't maintain information on resellers inventories. Huh? That's not what I asked. Reasking the question, they then said there were "too many variables in the the request I was making" to them and to call their customer service number. What? Variables? Then they seemed to go back to their original claim that they simply do not sell this part at all --anywhere.

What a load of crap, because they DO. If you look on this site (www.tessco.com), they seem to sell every tiny little component that makes up an n810 as separate parts --including the stylus. Ah, but there's a catch. You have to order $125 worth before they'll take your order.

I must say, Nokia customer support simply doesn't get it. They clearly don't care about their customers or customer loyalty. And that's too bad because as soon as someone comes out with a similar competing product, people may start abandoning Nokia in droves. An if that happens, it serves them right. Right now, I may love my tablet, I absolutely hate Nokia because of their simply lousy customer support.

[Edit: For what it's worth, after trying to escalate the problem as far as I can on the phone with their customer support, they recommended sending a letter to the facility that deals with customer problems and issues (which I expect will be the "round file"). The postal address they gave me is: Nokia, 4630 Woodland Corp. Blvd, Suite 100, Tampa FL 33614]

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

That really doesn't solve the problem for the rest of us seeking to keep using our devices. I'm also in need of a replacement stand as well as a new screen (with digitizer) and I've run into all the same problems everyone else is complaining about--I cannot find anyplace to buy the parts and the one place that claims to have them won't sell them to me unless I'm 'certified' to be able to have those parts sold to me. Is there any way I, and others, can get this resolved?

Isn't Nokia concerned with after-market sales and support? At this point in time, they could make more profit from parts than from whole product and it would go far to satisfy customers who have liked Nokia's products and wish to remain loyal to the brand.

For instance, I had been eagerly awaiting to get a Nokia N810 WiMax when it comes out here in the US. I may change my mind--I don't want to run into this again in the future--especially now that there appears to be some excellent Linux UMPC/Tablet alternatives on the market from very competitive brands that are known to provide good support. That element may provide them with a competitive leg to stand on despite Nokia's head-start and excellent product.

Advice would be appreciated. I'm not willing to ship my device out for repair--that seems ridiculous to me. The cost of repair and shipping is not worth it to me--I'm very capable of doing things myself. Maybe a collective purchase from a few people who are looking for replacement backplates/kickstands? Screens? Better still, do you know where I can buy parts from that maybe I hadn't come across?

Thanks in advance!

Re: N800 Parts or Lack there of, Nokia lets me down again!
 

Danramos, try calling "Jacks Place" in NYC. I searched high and low and got a tip from the Nokia store in NYC that this place can order parts from Nokia. I bought three stylus pens for my n810 that they special ordered. I've posted info about it with their contact info on the forums here within the past month or so.

Gary...