Originally Posted by Snaps (Post 652947)

Here is my situation. Can someone please help me!

I joined Vodafone in December 2009 and have been really unhappy with the service I received. I always get connection errors and my phone keeps disconnecting with almost any phone calls. Additionally, I hardly ever get any decent reception. I spoke to vodafone and they advised me to turn off 3G, which I have, and its been better but still is problematic. Thing is... I WANT 3G ON. Its a Internet Tablet and I dont want to be browsing the web in 2G!!! I live in London, so I dont have connection problems in this City!

I have never gone over the 500Mb limit, and dont have a problem with this. So... Can I still cancel the contract under these terms?

Of course I would bullcrap and tell them that im unhappy with the contract changes, bla bla bla. So would this be a viable way of getting OUT of the contract???

If I send them this letter, and tell them that they violated their own agreements, would I cancel this successfully? What do you think? If I stop the DD, would they NOT come after me and charge me the full contract fees and so on?

Also would I get to keep my beloved N900???

Please help! I think this would be a great opportunity to get out of the crap vodafone contract I am on now, and move back to O2, but I am not sure if I should do this!!! I am afraid vodafone will come after me and sue me silly!

Any advice would be greatly appreciated!

Originally Posted by afaq (Post 653009)

That is an interesting change (though not predictable) to their upcoming policy.

They clearly read on their forums the number of users who will be leaving VF as they have some brains and have figured out the contract is in their favours and are now trying to minimise loss.

When i spoke to customer service agent a few days ago I specifically asked if there is another data package I can sign up to get more/unlimited data and I was told 'NO'.

My guess is, if this is all true, then we will be asked to pay MORE just to get the 1GB limit that Iphone users get (for free btw). Lets see how things settle but if that happens, does anyone know if we can argue on discriminative grounds for unfair pricing?

Originally Posted by qwertyberty (Post 653150)

@ Snaps
We don't know yet as Vodafone's statement on their eforum this morning has confused the issue even further.
For the latest updates keep checking the vodafone eforum here, there is a thread on money saving expert here and not forgetting Bitter Wallet who are as of this moment bothering vodafone via twitter.

Originally Posted by Snaps (Post 653155)

If they are changing my contract, I can refuse it, and cancel without any further fees involved?

Surely this is the way forward??

Originally Posted by qwertyberty (Post 653171)

Yes but only if we can prove they have changed the contract.

This mornings statement is unclear, it could be read as Vodafone are just enforcing the fair usage policy strictly now, without changing any terms in the contract.
I really hope this is not the case, for now it's just wait and see.

Originally Posted by devildriven (Post 653179)

Just received this after emailing Guy Laurence, UK Vod CEO...

"Guy Laurence has passed your email to me as I am responsible for investigating matters raised with him.

Last week we sent an incorrect test message in error to a small number of customers informing them that they are coming up to the top end of the bundle and they would be charged if they went over. This has caused some confusion so we want to set the record straight and clarify what we're doing.

We are launching a free service on June 1st by alerting those customers who consistently use more than their data allowance. This alert will say we will review your spend and if you continue to use more data than your allowance consistently over the coming months, we'll contact you to have a chat about your usage and offer an alternative data plan to avoid incurring out of bundle charges. That means you will be able to manage your usage more effectively. We're also giving clarity to what these data rates are, for out of bundle charges.

Given you are already reaching your allowance and in some cases are over, from June 1st, you will start to receive an alert to say you've gone over your allowance. We will be tracking your usage, and in the following months if your usage continues to be over your data allowance, we will contact you to discuss alternatives (including for example, upgrading to one of our mobile broadband plans) and that you could incur charges.

As you know we have a Fair Usage Policy and for the vast majority of customers, they do not use more than their data allowance. This Fair Usage Policy has always formed part of your price plan Terms and Conditions and due to this we are not in a position to allow you to cancel your contract without penalty

I trust this clarifies Vodafone's position."

She makes no reference to my request to cancel my contract as i wrote in my original email.

They are still changing my contract though as stated above right so i am within my rights to cancel?