Re: shop.nokia.co.uk cancelled my order - UK
 

Thumbs up mate. Good to hear they sorted you out too :)

Re: shop.nokia.co.uk cancelled my order - UK
 

So last time it was ~45 mins from first email to second one saying canceled. My first email today was 11:05am, who has the earliest first email?

Re: shop.nokia.co.uk cancelled my order - UK
 

mine is being processed and it looks like the money is already in a transaction as it's no longer available for me to use :-)

Re: shop.nokia.co.uk cancelled my order - UK
 

A few people already have cancellation mails.

For me, it took a full day before I got a cancellation mail...

Re: shop.nokia.co.uk cancelled my order - UK
 

Here is my sad story.

I'm from israel, and i started by contacting the Nokia Customer Care asking if i can order from shop.nokia.co.uk and have it ship to Israel, and they said no.

So i ordered it to be shipped to my fried in the UK and have him bring the device to Israel no his next flight here.

after placing the preorder i send numerous emails to Nokia Customer Care to try and make sure nothing is wrong with my order, and that it will ship on time.

i had about 5 questions in my original email to them, and each time i got a reply it seemed like a robot have wrote it and it didn't contain any answer to the questions i asked.

each time i replied informing them that i'm disappointed and that they didn't answer my questions.

one of my question was very simple (is the device they send an operator unlocked one), and after about two weeks and 10 emails back and forth this is the only question they eventually managed to answer (answer is yes).

that just proves that it's not that my questions where complicated (or impossible) to answer, it's that the person (or robot) that answered me didn't bother to read my questions.

my other main question to them was to try and make sure nothing is broken with my order and that all the details i entered are correct, so that when the device is ready to ship they process the order successfully.

some of the times i sent an email i simply waited several days for a reply, which didn't arrive and i had to resend it (demanding an answer), but most of the time they sent a reply within about a day, but the reply didn't contain an answer for any of my questions.

today (after about 3 weeks) i got a letter from the online shop saying:
"The item below is now in stock and this portion of your order has been released for processing"

and immediately after that i got a letter saying:
"Your order (No. 400317330) has been cancelled as we were unable to process your payment with the card and personal details provided"

I immediately called their UK customer support and asked why, and they said that the billing address i gave is not a UK one, and that its impossible to place an order using an Israeli credit card.

couldn't they tell me that earlier (when i submitted the order)?
couldn't they tell me that when i asked exactly that in my emails (again and again)?

i'm deeply disappointed from their customer service.
but the N900 is the best device ever to walk the earth.
i asked my friend or order it for me (using his credit card).
i sure hope it will be delivered to him before his flight (a month from now).

Re: shop.nokia.co.uk cancelled my order - UK
 

FYI - if you get a DECLINED from the bank when ordering, make sure you ring them up and tell them it's not a fraudulent transaction.
They should be able to update the fraud rules and next time it should go through.

(That's they should be able to, if they have a reasonable system)

Re: shop.nokia.co.uk cancelled my order - UK
 

After having my original order cancelled with 3 discount codes and topcashback I decided to reorder this morning. Imagine my delight to hear that my card has already been accepted and the n900 is shipping! Something has to go wrong

Re: shop.nokia.co.uk cancelled my order - UK
 

3 times in the last 10 days I have called my bank and they have said it will be ok. Today I get a new Cancekked message. How mad am I. I am trying to give them over £500 abd they keep doing this without even a call. They r saying maby next week. So they must want me to call my bank every day to say I may be charged from Nokia today I dont know If I will though. How hard would it be just to send an email or give a call when canceled and keep the order on hold. What good value they hae for their customers.

If you were to get a diffrent phone what would it be?

Re: shop.nokia.co.uk cancelled my order - UK
 

Whilst I'm happy to rant about the Nokia web shop.
I'd be more inclined to ask, "If you were to get a different bank who would it be?"

Re: shop.nokia.co.uk cancelled my order - UK
 

It isn't just the shop.

They cancelled my order claiming it wasn't paid, despite the bank stating clearly and unequivocally that it *was*, and proceeding to keep the payment held for the next week..

I'd be quite happy to have a bank watching over my account to be honest. I'm much less happy to have to run around in circles to try to pay for a £500 device, when every other retailer seems to have no issues in taking my money.

Moving on from that, most banks don't outright reject transactions. They mark it as pending authentication and tell customers to contact them - Nokia however seem to interpret this as a decline, and cancel t he order as a result.