Re: Jolla tablet countup to delivery[Now With Poll]
 

I'd like to forward a question that came up by at least three users in the emails i got to add to the Form, today asked by @mirakels.

"Is the invite sender email address known? If so I can check my spam folders and update my spam manager to avoid missing the invite...".

Could someone post here? Thanks!

Re: Jolla tablet countup to delivery[Now With Poll]
 

There is a comment on TJC at tablet shipping thread that china will be shut down for a week for some holiday :(

"This isn't really about the invitations. I just thought I would mention that Golden week is starting on the 1st so China will be shut down for a week. I highly doubt anything will be shipped within the 10 days. Just wanted to post this so people would know that. This would be out of Jolla's controll
Axion (12 hours ago)"

Re: Jolla tablet countup to delivery[Now With Poll]
 

Apparently I'm in "group 1" on jolla tablet pre-order page... Didn't complete the order though, waiting for the invite...

Re: Jolla tablet countup to delivery[Now With Poll]
 

stefanov12 commented near the top of https://blog.jolla.com/jolla-tablet-operations/ that the e-mail came from an (at) jolla (dot) com address. It would be nice to know the address' local-part as well of course.

And no, I haven't got my invite yet ;)

EDIT: here is my data for the spreadsheet (pm is not enabled for me, maybe it only works after you have made some minimum number of posts to the forumns?):

pacman 20.11.2014 22:05 22:05 no UK 209

BTW, it might be good to have columns for the date/time the invite is received as well as (or instead of) the current yes/no "Invited?" column.

Re: Jolla tablet countup to delivery[Now With Poll]
 

That might be the reason Jolla told in the blog and FAQ to the invited people to be prepared for up to 10 business days to process the orders.

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Aha, perhaps the latest silence will soon be broken. Crossing my fingers. :) Recent tweet from Jolla, replying to someone asking for more shipping details:

And, to another complaining about the lack of information:

Re: Jolla tablet countup to delivery[Now With Poll]
 

Those are fake tweets. There is no "soon" there :P

Re: Jolla tablet countup to delivery[Now With Poll]
 

I will keep the invites coloumn as it is because to retrieve the missing data would mean quite a lot of action from all participants. I would like to avoid that and limit interaction with the form to "add new user", "add order date" and "add delivery date".

Imho the important data is when one actually places the order and when it is delivered, where the days will be sufficiant info to automatically calculate a "difference between placing order and recieving tablet" = "processing/shipping duration" later on.

Both colums are added thanks to yours and others suggestions from yesterday!

I see some nifty nerdy charts, like "processing speed improvements over time" at some point :D

Re: Jolla tablet countup to delivery[Now With Poll]
 

The same situation at me. :)

Re: Jolla tablet countup to delivery[Now With Poll]
 

Hum? Afaik Tablets are ship from Hong Kong and Hong Kong only has one public holiday(1/10). Therefore, no golden "week" at all...

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I had to order something from China this week, was told they will ship on Monday, so I guess this week is the golden/lazy one :D

One other thing.. if the tablet and the lastu case are shipped together one from China, one from finland, how do they meet?

Re: Jolla tablet countup to delivery[Now With Poll]
 

In the park

Re: Jolla tablet countup to delivery[Now With Poll]
 

You should work for jolla, any answer is better than none

Re: Jolla tablet countup to delivery[Now With Poll]
 

you mean,...
a step in the dark? :cool:

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Seconded. Beats 'soon' any time.

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A question to those who already received a invite and went through the ordering process:
Did Jolla ship your tablet already or are you still waiting for your courier informations regarding shipping?

Re: Jolla tablet countup to delivery[Now With Poll]
 

So how many have actually jumped the line and ordered before receiving the email?

Re: Jolla tablet countup to delivery[Now With Poll]
 

yes, today is the day that my email says received 10 days ago. And that Jolla says 10 businessdays.

So we are still waiting for the tablets to be sent out, and no message on shipping.

Re: Jolla tablet countup to delivery[Now With Poll]
 

Just for your estimate on jolla communication.
I ordered a jolla phone 4 weeks ago and only communication i got was "check out successfull" email directly after buying.
No status update and email whatsover for 8 days, then i suddenly got FatEggs email with tracking id. The phone dropped in my mailbox 4 days later.

Re: Jolla tablet countup to delivery[Now With Poll]
 

So one can assume that shipments will sail next week?

Re: Jolla tablet countup to delivery[Now With Poll]
 

Man, I really can't tell. :( The text of the "And we're sailing!" blog entry says this about completing your order:

Generally speaking, when someone says it may take up to 10 business days to ship an item, it means that in the _worst_ case it will take that long; for most folks, it should take less than 10 days.

And really, if they were actually testing their shipping process, then some tablets should have already been shipped. :( So, I'm guessing that something else is afoot right now.

I guess the next question is: what do they mean by "order confirmation email"? Has anyone received anything that looks like one of these after completing their order?

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Yeah we, or at least I recieved an email saying: Jolla Shop: confirmation for your order #1400000143

Re: Jolla tablet countup to delivery[Now With Poll]
 

How long did it take to receive this message from Jolla after you had place your order?

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I got mine immediately after I'd finalised the order. Its 10 days from the email on Tuesday next week, so will post any further info then. I'm expecting them to fully use the 10 days for the first batch at least..

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Yeah, I also don't get that. If they really need 10 days to ship ~250 Tablets, then well, most of us had to wait at least until Christmas before even most of the Early Sailors got their tablet.
Could it be worse? Yes, of course, but seriously, that shipping takes to long even for Jolla standards.

Hopefully they ship the rest of the tablets faster after they "tested" their shipment process with the first batch.

Re: Jolla tablet countup to delivery[Now With Poll]
 

We should give Jolla next week to respond in some way in a blog entry or whatever... If this doesn't happen I see the Jolla era as over....

To me its start to look more and more like Jolla is out of cash and can't pay the bills.

I can understand that they can deliver to all customers at the same time but no respond to those who already got the invite sounds really bad.

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In all honesty, I doubt any company has ever really been so pressured by an ultimatum issued by a small group of people as such.

And by "as such", I mean in a forum that's mostly third party as this one happens to be and not the official forum.

I won't preach patience as that's up to the individual. But if it's next week, next moment or next month, why can't the assumption be that it's in the name of improving the product?

Sheesh, all of the negativity...

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Btw "whole" China has been on vacation this week?

edit: It is Oct. 1 - 7, 2015

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That's mainland China for the most part. We've offices in Hong Kong and they're not affected by China's "Golden Week". But we'll see...

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All the businesses are postponed until 8th OCT. All the factories in SZ shutted down.

After the Chinese get back from holiday, European will start to prepare for Christmas I guess...

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I don't talk about giving ultimatum. And this is not some generic TMO bashing crap. I just talk about reality. Because it is bad if they don't respond coming week. At least for those who had payed fully.

For example what rules does indigogo have for paying out money to Jolla? So maybe Jolla need more money before they ever can start ship for real and have bills to pay at the same time *** money flowing out and the employers want they salary.

The longer it takes to ship the bigger problem Jolla has.

That's why I want responds, for their own sake, and again this has nothing to do with altimatum but it's hard being a company...

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You forget the amount of communication that went on while they were shipping the phones.

Really? Companies the size of Jolla have the obligation to have reserves for critical things such as salary employees. No investor would give you money otherwise. You state an example that can happen to the small grocery shop down the road, not a company that received millions in investments.

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Correct, they have to pay their salary before the bills to the factory's. But guess what? The factorys will definitivly not give them that much credit to deliver all devices. Especially not to a small company. And that could be a reason shipment is slow and sent in small batches... Or maybe worse, no money to deliver..

I don't say I am right. Actually I really hope I am totally wrong. But again if not those who has payed the VAT and still got no shipment status after almost 3 weeks sounds bad to me.

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Nah, they have likely done final hardware and software testing and fixing. When all the release criterias are passed, they will manually update the firmwares to the first batch of production tablets just like they did with the very first batch of phones. It will take some time to do it manually instead of at the factory line.

And then they will ship the production tablets to the first few hundred people which are also crash test dummies for testing the logistics. In the meanwhile the factory will do the final assembly and firmware installation to the rest of the production run.

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Reality based on what? You not getting your tablet in the next 3 days?

You can request a refund. Start with with that.

And this is speculation. I thought we're dealing with reality...

I agree. The communication is hot and cold; mostly cold. They use vague words like "soon" and in marketing that is a serious no-no. My stance on the PR/marketing has always been the same, it's not being handled well.

It leads to "discussions" like this when the customer has gotten so fed up and now feel entitled to ultimatums. Sorry, you say that it's not, you're promising scorched earth if you don't get your tablet. That's an ultimatum in any language or sentiment.

Even though I sound contrarian; I think you're owed a response from Jolla. This process has created a bit of confusion that could be sorted out quickly. But at the same time, I do know that Jolla is working on sorting out things to ensure that the Tablet is a good thing for all that contributed, support or want an alternative to Google and iOS.

Simply put, good things come to those that wait if they have enough to grasp unto. This has not been the case fully with this process.

But anger is not going to resolve anything. Unless you want your refund; pursue that if you're that disgruntled.

Re: Jolla tablet countup to delivery[Now With Poll]
 

Originally Posted by gerbick Just wondering from your statement do you have privy to some information?

Re: Jolla tablet countup to delivery[Now With Poll]
 

An excellent post, gerbick. I agree completely. Except for this bit:

The way I read it, mikecomputing was not threatening or promising Jolla anything. He was predicting what would happen. Hence the term "ultimatum" is not appropriate.

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Nothing more than can be seen by the blog posts where they've changed the display and other announcements, the communication via Twitter and other outlets including TJC. Changes like that in hardware tend to mean a longer burn-in time due to changes in drivers, chipsets, embedded chipsets and the like. I've had enough experience with hardware to know that even the most minor change can cause havoc, even when you're dealing with ODM. One change usually means testing is has gone out the window and it starts anew.

My stance on ultimatums stands but you do have a point especially if I'm wrong in this regard. Reading back, I stand corrected.

Out of respect, I'll gladly apologize to mikecomputing for misinterpreting his sentiment and verbiage. Thanks for clarifying; it's appreciated.

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Since 2.0 preview on the phone I am both a little bit disappointed by the new style as curious to try see if all these interface changes do work better for me on the tablet than they do on the phone.

Also noticed that it will take Jolla a lot of direction and focus during few more months to fix a few remaining inconsistencies in the 2.0 interface.

And if they listen to their community, to add personalization options (one of THE tag lines under Sailfish 2.0 description), especially for users that now need to revert inconvenient patching to get back parts of the elegance of the Jolla Sailfish 1.0 phone (remorse timers etc..).

Today I see no serious Jolla tablet reviews online.

IMO, it would not be a bad thing if the in dept reviews were to be based on the next update of Salfish 2.0.

As long as it is before Xmas.

The price we pay for a very good tablet experience is that the ultimate phone experience has shifted to the sidelines in a one size fits all OS that really makes Android the clumsy OS that it is. (but that is my opinion , I hear many people dig the 2.0 carousel, app launcher by full grid, tap cover actions)

So it better be delayed but excellent after all! As usual with software development, you don't see the progress until its done. These few thousand of tablets need to be a perfect business card for Jolla.

The tablets will catch the eye of semi interested bystanders much easier than the Jolla phone ever did.

In the big scheme, I trust Sailors at Jolla are working harder on perfecting Sailfish than anything else right now.

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You misunderstand my post! Again this is not ultimatum and I am not angry TMO basher. I am not even first one. As said in a earlier post, before this discussion, I don't expect my invite until end of october. But now I am starting to think it will not happen at all cause the first one has not get any response when looking at the posts at blog.jolla.com. That's why I start loosing hope.

if they don't post an update coming week I give up! I am not that guy who are desperate getting the money back. I just giving up they hopes on Jolla's Linux tablet.

History often repeats itself...