Re: Nokia's old and new order systems, and "cancelled" orders
 

I'm 100% certain my original order has been cancelled, so that shouldn't be my problem. Within a few minutes of them cancelling the order, when I was contacted back on Monday (16-Nov), the order status reflected that each item on my order was cancelled. I was unable to order at that time with 3 different credit cards. I tried again Thursday night (19-Nov), after the 3 day wait and was still declined.

My original pre-order was placed on 23-Sept, and it appears that orders in that week and the two following are being processed already (based on the shipping thread). I'm not happy in the slightest that my shipping is delayed because I still don't have an order.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Well called Nokia today and sure enough my Order was cancelled.

I never received a call, e-mail nothing from Nokia. So you can only image my rage once I finally got a hold of someone today after being on hold for approximately 2 hours. Once I finally did get a hold of someone I was told " I am sorry I cannot help you with this issue, I will transfer you to a sale rep who can help".

On hold again for 30 minutes.

Once I spoke to the sales rep, apparently Nokia has escalated this issue but cannot use the promotional code which expired yesterday.

So by the end of the call here is the response I got.

"I will have to call you Monday to see if we can use promotional code, you will not have an order number, reference number until Monday which I can contact you back (Yeah freaking right)". I asked for a supervisor only to get the "We don't currently have a supervisor on duty".

So looks like I either will get my N900 sometime next week if not longer as they also don't offer the next day shipping either to boot.

Needless to say, if I don't get a call on Monday I will go postal on Nokia USA. This entire thing has been handled in the worst possible way and they can't even give me a discount for their screw up.

Re: Nokia's old and new order systems, and "cancelled" orders
 

@Bijiont: What promo code? The 15% discount, or something else?

Re: Nokia's old and new order systems, and "cancelled" orders
 

i also got the "call back monday" because the sales person that i talked isnt working today. meh!! i dont like being d!cked around.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Call Back monday as well. I just got off the phone with a "Patrick" at nokia support(who sounded outsourced, no offense). I doubt I will get the call back on monday, but yea I have the 3-5 days to cancel my order and then requeue it. :(

Re: Nokia's old and new order systems, and "cancelled" orders
 

I, too, have been put in the same situation. Last Monday I called get information about the BT Headset / 15% off issue. Like everyone else I took the 15% discount, had my Sept 7 pre order canceled and the sales rep tried to place the new order 3 times and had my account flagged for fraud. Talked to a supervisor (Eena), she said that we would have to wait 3 days and that she would call me back on Thursday. Waited, no call back; I called them, but she wasn't in on Thursday and was told that she would call me back on Friday. No call on Friday, so I called in again, but she had already left. Sales rep said that they would leave a note for her to call me today. Waited, no call back so I called in and finally got a hold of her only for her to tell me that the discount had expired and that she couldn't over-ride this fact because her superior wasn't in on the weekends. She said that we had to wait until Monday.

Now, I am pissed off. It's not the fact that I didn't get a BT headset (who can pass up a 15% discount); it's not the fact that Eena had to go to the hospital (or so she says); it's the lack of communication throughout this entire process and it seems that no one seems to have a consistent answer. I never got an email about any problems with my order, I had to call them. Never got an email about Eena not going to make our appointment, I had to call them.

Nokia Headquarters, dump Brightpoint and get someone who knows how to handle a business.

Re: Nokia's old and new order systems, and "cancelled" orders
 

I suggest you call the order status line and speak to them. They were able to help me convert from my original order to the 15% order in the new system. I am not happy with the situation but I did not have the reordering problems you are having.

Re: Nokia's old and new order systems, and "cancelled" orders
 

15% promo is no good anymore? Ugh. This has gone too far past acceptable now. I think tomorrow stands a good chance of being the day Nokia gets told to go f#%@ themselves.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Just got off the phone with nokiausa again. The sales rep told me the new system is not accepting the 15%promo discount. Although i was able to cancel the old preorder, she wasnt able to put in a reorder because they are having some problems with the new system. Once the system is working, i shall receive a call from her. Hopefully she'll work something out with her supervisor and get me that 15% promo that already expired. I will update again once i get that call.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Nokia just screwed my preorder from September. When I re-ordered it back on Nov. 16th I switched to my credit card, and on Friday it was denied. Apparently security authorizations where your bank or CC go and try to confirm your order result in immediate denial. Anything other than immediate acceptance of the charge results in failure. No one on the phones seems capable of explaining what's going on.

So it looks like I wasted my time and money for four months, trying to be one of the early people getting these devices. Good job, Nokia, you've soured me on ever ordering directly from you again.