maemo.org - Talk - Nokia Customer service sucks....or "why my next phone will be running Android"

maemo.org - Talk (https://talk.maemo.org/index.php)

- Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Maybe my issue was too easy, but when my USB port stopped working I called Nokia and had a new phone, with no cost to me, within one week.

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Quote:

Originally Posted by rjcooke (Post 778128)

Maybe my issue was too easy, but when my USB port stopped working I called Nokia and had a new phone, with no cost to me, within one week.

If only that experience was consistent...

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Quote:

Originally Posted by etuoyo (Post 777819)

Interesting. I sent Nokia a very firm email because my USB port does not work and person I spoke to said they do not do international warranties so they won't fix it where I live (I bought my N900 in US but live in UK).

I also got the automated response saying I would be contacted in up to 48hrs. That was about a week ago and I have been fuming because I have not heard anything back but based on your situation it seems I should be a bit more patient and wait till around end of November before receiving a pointless response.

I thought all Nokia phones had international warranties!?!?!? :mad:

Have you tried contacting the Irish or Scottish Nokia support to see if they have the same policy? If one EU country's office doesn't give me proper support on a product, I call to another country who's language I speak.

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Quote:

Originally Posted by m_yates (Post 777777)

What in the hell does that mean? "Please check if it is properly setup"? Absolutely useless. I was hoping that someone who actually knows something about Maemo would suggest something to try that does not involve reinstalling the operating system.

Four months after my inquiry, I get a standard reply, with no actual information on how to "check if it is properly setup" or "reupdate the software."

Nokia: you have just lost a customer.

Umm..I would just like to point out that you should have asked here from the start.

Not defending Nokia, but most tech supports suck. Personally I only rely on forums. A quick search usually will result in a solution, and if there isn't one why not try post in the appropriate forums, be it Maemo, Windows, Ubuntu etc.

You would have resolved this issue in April. Once again not defending Nokia. But I hardly doubt if Android tech would be any better. They just reply with standard answers that don't really help. They should use a simple program with conditional statements... (If..Then..Else..)

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Quote:

Originally Posted by pantera1989 (Post 778160)

I agree that many tech support people don't know squat, but you are wrong here.

First, it is unacceptable to NOT REPLY for 3 or 4 months after receiving a request for support, especially after promising to do so within 24-48 hours.

Second, the reply should INCLUDE INSTRUCTIONS. If the standard tech support script says to tell the user to reinstall Maemo, then the response should include a detailed list of instructions on how to do that, including warnings/instructions about losing data and backing up data.

It is apparent that Nokia didn't follow through with the N900. I paid full retail price for a device that Nokia has decided to not support and essentially drop upgrades for in the first year.

My N900 does things that I love: ssh available to log into my work computer remotely, making skype calls over wifi, and low cost data options from t-mobile. However, it is clear that if/when anything goes wrong, Nokia will not help and there will be no upgrades to the OS.

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Quote:

Originally Posted by rjcooke (Post 778128)

Maybe my issue was too easy, but when my USB port stopped working I called Nokia and had a new phone, with no cost to me, within one week.

Same here, even though it was my own fault flashing it wrongly, I still got it replace. XD

May be the support services are so different across different districts. One should complain when you got bad local support, really.

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

Quote:

Originally Posted by m_yates (Post 781571)

While you wrote up a lot complaining their local support....

Did you file an official complain to Nokia HQ against the bad local support service?

Seriously, this is not proper channel to raise your complain against their CS. I doubt anyone of them would stop by here.

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

i pity you if you think HTC, Motorola, Samsung, and whomever else makes android phones now support will be much better consistently

i guess the grass is always greener though :)

Re: Nokia Customer service sucks....or "why my next phone will be running Android"

It is fixed now. I did what AlMehdi suggested and purged Media Player, then reinstalled. Fixed it without requiring a reinstall of the whole OS. Thanks for the help.