maemo.org - Talk - Phone Call Recieved From Nokia Customer Care about the Nokia N900

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- - Phone Call Recieved From Nokia Customer Care about the Nokia N900 (https://talk.maemo.org/showthread.php?t=65087)

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

Quote:

Originally Posted by txh View Post

Has anyone else living in the United States had calls from "Nokia" with people talking in funny accents. So far I've seen about 2 in this thread, anyone else? Do you think its really the Nokia Customer Care or some kind of crazy group? If it is Nokia Customer Care, why are they hiring people with funny accents outside the US to take care of US customers, can't they hire local residents that speak English?? (Just my thought)

Just cause a person speaks english in a diff accent, that means he/she has funny accent ? And watch ya words brotha, your post has pretty racist overtone there.

Should I edit your post so you write pronounced English ? For funny read "peculiar", not funny as in "funny- ha-ha". That is not racist it's a fact. I'm English by birth but I bet you'd find my Yorkshire accent difficult to understand. I speak (some) Spanish but with my accent I doubt a Mexican could understand me.

I deal with a call centre based in Mumbai (India) for work. There are people who work there who can't understand me nor me them. It's not a racist thing it's a communication thing.

Banding words like "racist" around diminishes real racism which is serious and nasty, when it occurs - rant over.

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

Quote:

Originally Posted by dynomot (Post 865009)

Well, to be honest, there are some Mexicans who have told me that they can't understand other Mexicans. As was said in The Office (US version) (paraphrased) "Oscar, what are you?" "Mexican." "Can we call you something less insulting?"

Anyhow, yeah, I got the peculiar thing. The Philippines number that called me; had a bit of an accent, but I used to talk to some people from the Philippines a lot in years gone by, and they are perfectly understandable. On the other hand some of the other people I have dealt with over the years... not so much.

slaapliedje

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

Sayin someones accent is funny because its different is ignorant

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

Quote:

Originally Posted by airjaff (Post 865013)

Sayin someones accent is funny because its different is ignorant

Agreed, but it is not necessarily racist, it can be just plain old ignorance.

Anyway back on topic.

I have never been contacted by a 'Nokia person' regarding my N900. I was however (by home landline number) after complaining about the N97 I purchased. It did it's self harming lens scratching and no GPS thing. They wanted me to an on line customer survey. Which I duly did and heard nothing more.

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

I agree with you dynomot but apparently saying some like this "HIRING PEOPLE WITH FUNNY ACCENT" does not really sound innocent. I am not picky with words either but this was defo provocative enough.

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

I have no racist intentions. If I have offended anyone than I'm sorry. I am a business major, and I find to have an effective Customer Care in a business, since most businesses regard their customers as their first priority, it is important to have local people in this office. If it is difficult for an individual to understand the Customer Care in his region, this is not a very effective system and they will lose customer loyalty fast, I have no racist intentions, just giving you my opinions based on what I was taught in college.

Re: Phone Call Recieved From Nokia Customer Care about the Nokia N900

Thanx for clarification txh, pardon me for misunderstanding .