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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Buy & Sell (https://talk.maemo.org/forumdisplay.php?f=27)
-   -   Formal Complaint to the BBB about N900 shipments (https://talk.maemo.org/showthread.php?t=36958)

Ayle 2009-12-20 00:00
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by argoldst (Post 434527)
HOLY SH*T!!!!! My order just shipped. I got an email. I guess I made a big enough stink.

What is odd is that I was upgraded to overnight shipping but yet it shows shipped Dec. 18 with delivery date of Dec.23 with no tracking number.

Who knows that is really going on but could be a good sign. I will keep everyone posted.

And for all those doubters that think making a stink doesn't help, in some cases, if you get to high enough people, it does.
When did you order?

argoldst 2009-12-20 01:38
Re: Formal Complaint to the BBB about N900 shipments
 
I ordered 11/5 and was a big complainer re this whole fiasco.

Anything I can do to help others, I will.

sevdali 2009-12-20 04:59
Re: Formal Complaint to the BBB about N900 shipments
 
mine shipped and will be delivered on 12/23.

rm42 2009-12-21 17:19
Re: Formal Complaint to the BBB about N900 shipments
 
Well, I finally got a reply from Dell:

Quote:
Hi,

I do apologized I was not able to get back to you soon. I got sick and had to take a rest. It shows that the we have generated a tracking # for the N900. UPS tracking # 1Z99999999999. Please let me know if you are still interested to receive the item. Thank you.


Regards,

S*****
Dell Inc. | Americas Customer Care
Work Days: Mon - Thurs
Work Hours: 08:00a.m.-7:00p.m.CST
Here is my reply:

Quote:
Yes, of course I am interested in getting the item. I noticed the change in my order page to shipped. It said that it was to arrive by 12/26. Do you mean to tell me that it is still on hold some how?

By the way, I wrote a little article summarizing my experience with this order here:

http://www.themaemo.com/dell-pre-order-nightmare/

I realize that you have done the best you can, but maybe you can forward this to your supervisors so that they can see the grief that is caused by their current method of shipping orders.

Sincerely,
[rm42]

Clayton 2009-12-21 18:39
Re: Formal Complaint to the BBB about N900 shipments
 
It seems obvious what Dell has done.

They mistakenly issued preorders of the N900 at a hefty loss and they delayed shipments to those who preordered in hopes that they would cancel their orders.

I ordered my n900 on the 18th of December from Amazon and it is shipping out today with a delivery date of December 23.

zartan 2009-12-22 14:58
Re: Formal Complaint to the BBB about N900 shipments
 
Wow the impossible has happened, my order shipped. I'm leaving my BBB complaint open until I hear they have shipped to everyone from 11/5

argoldst 2009-12-22 16:24
Re: Formal Complaint to the BBB about N900 shipments
 
While mine says shipped I still do not have a tracking number. Does anyone else who ordered 11/5?

Texrat 2009-12-22 16:28
Re: Formal Complaint to the BBB about N900 shipments
 
I'm willing to bet rm42's squeaky wheel got a little grease... and benefitted everyone involved.

Nicely done. This thread should be a shining example of how to battle bad service.

argoldst 2009-12-22 18:17
Re: Formal Complaint to the BBB about N900 shipments
 
it really never ends. finally got a tracking number but they shipped it to the wrong address. can they get anymore incompetent?

rm42 2009-12-23 12:56
Re: Formal Complaint to the BBB about N900 shipments
 
I am not positive yet, but it seems that they cancelled my order. Here is the latest:

Quote:
Dear Ms E*********,

Could you be so kind as to inform me of the status of my order? When I go into the "My Account" area of your website, it tells me that there are "No recent orders to display". If my order was cancelled, I would have at least expected to be notified about it. If indeed it was cancelled, I would be very interested in hearing an explanation. I was never rude to you. I never used foul language. I never yelled at you. The only explanation I can think of is that you didn't like the article I wrote about my experience with this order.

http://www.themaemo.com/dell-pre-order-nightmare/

But, that article was completely factual. I also made sure to respect your privacy by making sure that your name and telephone number was never mentioned. If Dell expects only positive feed back, this is surely not the way to get it.

Respectfully,

[rm42]
Amazing!

zartan 2009-12-23 15:06
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by rm42 (Post 438980)
I am not positive yet, but it seems that they cancelled my order. Here is the latest:



Amazing!
dude are you serious? Your order is gone??

rm42 2009-12-23 15:23
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by zartan (Post 439119)
dude are you serious? Your order is gone??
Recent Order Status:
No recent orders to display
So sad its funny. :rolleyes:

argoldst 2009-12-23 16:41
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by rm42 (Post 439140)
Recent Order Status:
No recent orders to display
So sad its funny. :rolleyes:
I thought the same thing at first. it just that the orders only show out to 45 days. Change the search to look back to 90 days and you will find your order again.

rm42 2009-12-23 17:19
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by argoldst (Post 439242)
I thought the same thing at first. it just that the orders only show out to 45 days. Change the search to look back to 90 days and you will find your order again.
Ahhhh, you are right. Thanks for that, although I was kind of having fun thinking about the scandal ... :D

On the other hand, My UPS Tracking is not showing me any activity. I used the method indicated on this post to find my UPS tracking number:

http://talk.maemo.org/showpost.php?p...postcount=1165

And it worked, but the status is stuck at: "Billing Information Received". When hovering the mouse on top of that link it says the following:

Quote:
Billing information Received
UPS has received the electronic transmission of shipment detail from the shipper. Once UPS has possession of this shipment, the tracking status will be updated.

What should I do?
No action is required at this time. This is the most up-to-date information about the status of your shipment. Check for shipment updates periodically. If you don't see your shipment status change, you may choose to contact the sender to confirm that the shipment has been given to UPS.
Since I hear that some of you have started to actually get the device, I wonder why they are holding off from sending mine. Is any one else from the 11/5ers tracking their orders from UPS?

lemmyslender 2009-12-23 17:46
Re: Formal Complaint to the BBB about N900 shipments
 
@rm42

11/6'er here but it shipped 12/18 (late update) from Dallas, TX to Ohio, out for delivery today. Depending on where you are at, it might not update until it reaches a hub near you. However, it should show activity when leaving the hub it is shipping from.

Do you think they may have held it up based on the emails you got? We ship UPS every day, I can check the status of a number (for a package we're shipping today) before it actually gets picked up, but I think it will say basically what you're getting.

argoldst 2009-12-23 18:12
Re: Formal Complaint to the BBB about N900 shipments
 
i have a tracking number and it will be delivered today.

rm42 2009-12-23 21:32
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by argoldst (Post 439349)
i have a tracking number and it will be delivered today.
I sure hope you do get it today. When you say that it is due for delivery today, is that from looking at the UPS tracking site or is it from looking at Dell's site?

argoldst 2009-12-24 03:59
Re: Formal Complaint to the BBB about N900 shipments
 
Got it from dell today. Have been playing with it the past few hours.

I honestly was concerned i might not like it after hearing so many negative things about the phone but right now i'm loving it. The keyboard isn't the best and getting used to maemo will take some time (not as easy to transfer files and etc from windows) but still grining ear to ear.

rm42 2009-12-24 13:02
Re: Formal Complaint to the BBB about N900 shipments
 
I finally see activity in the UPS Tracking page. Looks like I'll be getting it today. Looks like it is coming from Chelmsford, Massachusetts. What an ordeal. If it wasn't because I really want to get back into Python GUI programming I would have forgotten about this device a long time ago. Well, I hope the wait has been worthwhile and that the device works well. I dread having to send it back and be on another black hole. But, I suspect the worst is over. Any way, hope every one gets their devices soon.

lemmyslender 2009-12-24 14:12
Re: Formal Complaint to the BBB about N900 shipments
 
Congrats rm.

Mine's sitting under the Christmas tree right now. Less than 24 hours to go.

I guess from one standpoint, this worked out better, as it would have been excruciating knowing it was in the house and not being able to use it for a week or two. Particularly as my plan was to check it out to make sure it was working well in case I had to replace it.

*EDIT* I don't know if your complaint / article had anything to do with us getting them shortly thereafter, but I'll pretend it did :) Thanks.

Ayle 2009-12-25 23:44
Re: Formal Complaint to the BBB about N900 shipments
 
Dues to this ongoing shipping and ordering fiasco, I decided to wait until the next major firmware upgrade(mms and portrait mode) is out. hopefully by then the volume of orders would have dropped leading to a better availability of the device. In the mean time I got a 5800 XM to calm my impatience.


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