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-   -   Nokia should compensate its customers on N900 (https://talk.maemo.org/showthread.php?t=55083)

Texrat 2010-06-04 20:41

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by aligatro (Post 700097)
Ha...compensation.... yea right like that is gonna happen. Nokia will simply ignore you or tell you to get refund for the phone. They don't care about customers unfortunately. :(

How many companies "compensate" purchasers the way the OP is asking? Seriously. You're saying anyone who doesn't give you some money back if you're partially dissatisfied doesn't care about customers? That's pretty much all of them.

nosa101 2010-06-04 20:42

Re: Nokia should compensate its customers on N900
 
My Durango eats way tooooo much gas. I want compensation

danramos 2010-06-04 20:45

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by schettj (Post 699863)
Yes, we just freaking need YET ANOTHER of these topics.

Please, you usual folks, come post the same stuff here again. Because you know we just have not heard it enough.

Sigh.

Why not another one of these topics? Don't like it.. don't read it, certainly don't post in it to keep it being fresh. heh Why do people sometimes do ironic things, I ask you?

Quote:

Originally Posted by rcarlos (Post 699874)
I guess the most spoken line on this forum

'If you don't like it, sell it and get an iPhone'

and recommending a vendor who is the most hated one here.
irony is the haters are becoming the salesmen

Well, this might speak to two things:
1) Nokia has managed to nab a good number of people who thought they were getting a phone that was competing for features with the Android and iPhone. I wonder why? (**cough**ovistore**cough**Ovimaps**coughcough**) I certainly didn't see this phenomenon when they pretty much created a relatively new segment of product in pocket-sized INTERNET TABLETS that they could have owned and grown. Now the N900 seems like another ME-TOO to the iPhone.
2) Rather than working with the community and working with customers as a matter of product support, Nokia is happy enough to give people reasons to feel like saying things like "you didn't research your purchase" or point them elsewhere to another brand. I think it's APPALLING that Nokia wouldn't at LEAST try to support and communicate with customers to find out what expectations are and try to satisfy them--I mean hardware, software in addition to being a producer and a trusted brand. They haven't been very good at making their brand trustworthy lately.

Quote:

Originally Posted by jean2323 (Post 699071)
n900 is a device that promises more than it delivers

this is not a problem of "research" is a problem of unfair (deceiving) marketing and of bad product (buy bad i mean not working 100% as expected)

problem is that they all do that

we want new products and the market is in a hurry to beat the competition

Agreed. I was being sarcastic toward the people that keep repeating that damned "you didn't research your purchase enough", whether or not they're right. Nokia should INTEND to keep customers--even the ones that wandered into their store and errantly bought their product. They should come through as pleasantly surprised, not pointed at, laughed at and told they bought the wrong thing, all while Nokia continues to sell these through stores and advertises it as a supposedly incredible mobile phone.

jasweb 2010-06-04 20:48

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by KiberGus (Post 700082)
PR 1.2 includes broken USSD realization. I have to disassemble their libraries and modify them. Normal USSD realization IS NOT AVAILABLE now and would be available at the beginning of next week AS A SEPARATE package with a dirty hack. So ussd realization in 1.2 is worse, than in 1.1.

I did not have to do anything but install the ussd-widget....

Works 100% for me - from the widget and from the phone interface

*111# gives me all the USSD functions from Vodacom (South Africa) - works 100% - everytime

But as I said, got the phone, updated to 1.2 (over Wifi) - restarted and it is just working for me (no library dissasembly - or nothing)...

Just installed the ussd-widget from extras (app manager) :)

Enyibinakata 2010-06-04 20:50

Re: Nokia should compensate its customers on N900
 
Say and moan all we like, we will still end up buying the next major Nokia release because despite the annoying quirks, we all know that they make the best hardware with tough build quality, are more technically sophisticated and feature the best power management. I was at the O2 in London today, I tried the Dell streak and HTC Desire, stunning UI and responsiveness but tinny speaker and weak camera had me clutching to my n900 brick. Get me an android with simillar hardware to n900 and I switch until then.....

nosa101 2010-06-04 20:52

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by Enyibinakata (Post 700125)
Say and moan all we like, we will still end up buying the next major Nokia release because despite the annoying quirks, we all know that they make the best hardware with tough build quality, are more technically sophisticated and feature the best power management. I was at the O2 in London today, I tried the Dell streak stunning UI and responsiveness but tinny speaker and weak camera had me clutching to my n900 brick. Get me an android with simillar hardware to n900 and I switch until then.....

Tell me more about the Streak because I want it

danramos 2010-06-04 20:52

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by Texrat (Post 700106)
How many companies "compensate" purchasers the way the OP is asking? Seriously. You're saying anyone who doesn't give you some money back if you're partially dissatisfied doesn't care about customers? That's pretty much all of them.

Actually, most RETAILERS provide that sort of warranty on devices. In the case of cell phones, I think there's an FCC regulation that says you have 30 days to return your phone. I'll have to dig it up--but there ARE some guarantees/warrantees... but in ALL cases, you return the product. I'm not clear on his context, but if he meant that he should get some kind of discount off the device due to a poor experience, yeah--NOBODY does that. Caveat emptor, in that case.

Quote:

Originally Posted by nosa101 (Post 700127)
Tell me more about the Streak because I want it

Uh oh... WE HAVE A STREAKER, everybody!!

etuoyo 2010-06-04 21:05

Re: Nokia should compensate its customers on N900
 
I have a major love hate relationship with the N900.

I love the maemo interface. I love the 32gb plus sd card slot. Also can't do without Conboy.

But I hate that mine just doesn't work. I miss half of my phone calls cause I get blank screen when it rings or it doesn't even ring at all. Can't browse the web cause the device constantly freezes and unfreezes and so treats finger scrolling as link selection. And now it has had to go back to Nokia because of the usb port issue. Also hate the media player.

bobaseth 2010-06-04 21:08

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by jasweb (Post 700103)
I am sort of stuck on Vodacom (in South Africa)...

But happy non the less. 3G (HSDPA) coverage is excellent where and when I need it.

So would have been on Vodacom. Pay in on my contract was about the same. Android might have a "brighter" future, but there are too many different devices and manufacturers.

So only the Nexus One (and for how long?) will get the newest firmware / OS version...

This is a real "multimedia computer" - the N95 8GB was just marketed that way (naughty Nokia) - but never truly delivered...

For me the N900 is THE ULTIMATE DEVICE (for my needs)


I see! I'm stuck getting the Nexus One because the Desire doesn't work out here in the US (California) on T-Mobile, at least that's what one t-mobile rep said to me. Thanks for the thought!

mishmich 2010-06-04 22:20

Re: Nokia should compensate its customers on N900
 
I bought a Ford Ranger Pickup (2-wheel drive) when I was moving house. It was great for putting stuff in and taking to the dump, it had a small cab in the back for two passengers, but not good for long journeys. Great for moving the plants to the new house, and getting stuff from DIY stores and garden centres. All the things I wanted when I bought it. Then I realised that because there was no 4WD, I couldn't navigate wet fields very well. I found the small seats at the back of the cab meant I could only carry two people on long journeys. And, if it wasn't full of c**p, it bounced around a bit. And it was no good for sleeping in when I went camping. The final straw was when I discovered a 12 foot kayak wouldn't fit in the back. So, a year after I bought it I took it to the dealer I bought it from, and said I wasn't happy because I found it didn't do things I wanted it to - and a friend down the road has a VW bus with rock&roll bed that has a roof-rack for kayaks. He pointed out I never explained I wanted these things when I bought, that I wanted it to help move house and transport cr**p to the dump, etc. I said, yeah, but there's this other stuff my friend's VW bus can do and I want to do them as well. I want my money back. He said I could keep the Ranger, or he'd be happy to offer me a second-hand trade in on the Ranger in part-ex on a VW bus, or he could tell me to get lost - the choice was mine.

So far, I've not found anything my n900 doesn't do that I wanted it to - OK, iPlayer would be nice, as would better maps and a GPS that doesn't locate me 500 yards down the road from own my house. But for me, making/receiving Skype calls, browsing, sending e-mails, having a calendar, and being able to send SMS and make calls, WiFi and mobile broadband, TV & PC connectivity, and so on, in a single device with plenty of memory - seems good to me. I'm sure I'll figure out other stuff I'd like to do on it - like use as a SatNav - but I have searched for another device like it, and there's nothing.

Is all this complaining coming from genuine users, or is it some kind of tactic by competitors to undermine Nokia's credibility?

M.

schettj 2010-06-04 23:15

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by mishmich (Post 700264)
Is all this complaining coming from genuine users, or is it some kind of tactic by competitors to undermine Nokia's credibility?

If it is then they failed, since they're spaming maemo.org and only 15 people know about this place.

I like the story you wrote ;)

schettj 2010-06-04 23:18

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by danramos (Post 700115)
Why not another one of these topics? Don't like it.. don't read it, certainly don't post in it to keep it being fresh. heh Why do people sometimes do ironic things, I ask you?

I want the mods to start carpet bombing the forums to eradicate both these kinds of posts, and to immediately and without question IPban every 1-3 post poster who registers here just to post the same thread.

I will continue my protest until maemo.org refunds my money. I will never register at another maemo.org site, ever. I thought this was like the iPhone forum...

gerbick 2010-06-04 23:49

Re: Nokia should compensate its customers on N900
 
You know... I have never seen a product so defended.

access 2010-06-05 00:43

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by gerbick (Post 700339)
You know... I have never seen a product so defended.

Try registering at any forum dedicated to a specific piece of consumer electronics and start badmouthing it. Then report back. :D

schettj 2010-06-05 00:51

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by gerbick (Post 700339)
You know... I have never seen a product so defended.

try http://ipodtouchfans.com
try http://ppcgeeks.com (per device)

those are two that come to mind.

davbost 2010-06-05 01:22

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by Ozzolupin (Post 698440)
I do really wonder,

do we buy a device to waste our time waiting for its softwares to get completed, is it logic that it has been more than a month since I bought the device and i don't even know, if its front camera and infrared working or not because Nokia didn't spend enough time to develop its software,
is it logic that this massive numbers of negative feedbacks is getting more and more on incompatible software or bug in the system that let you can't even do what you are working on.

i'm really pissed off and disappointed from this device, i'm not using it coz every time i use it, i couldn't get my work done on it in what so ever the field i am using it in,

the battery has to be charged two times daily other wise you have to leave the device on the shelf to save its power

A lot of application bugs and internal problems

and now i can't even remove my applications or install a new ones

thank you Nokia

Five years from now you will be saying how you "saw the future and how the N900 was way ahead of its time. Best phone/computer ive ever owned."

Word of advice, hang in there and dont give up, it will pay off.

gerbick 2010-06-05 01:43

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by schettj (Post 700388)
try http://ipodtouchfans.com
try http://ppcgeeks.com (per device)

those are two that come to mind.

You don't seem to get what I mean; at all.

If the phone is that damn good, why defend it? It defends itself. Unless you're on Nokia's payroll, who cares what another person says about it. I enjoy the living hell out of my N810 and people say negative stuff about it... I never cared. I never defended it.

I don't have to.

And (shock, gasp, horror) I own an iPhone 3GS, used to own an iPhone 3G and before that, an iPhone (1st gen). All were company phones, you won't find me defending it either. It functions, does some things ok, some not ok... but you won't find me defending that.

Nor any of my choices in life. That's the part I don't get... my life's decisions are not up for dispute. Yours shouldn't be either.

If people have questions, answer them. If they're talking bad about the N900, there's no reason to take it personal. Not unless you built your own N900 in a Nokia factory.

And in that case... make me one too ;)

gerbick 2010-06-05 01:45

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by access (Post 700377)
Try registering at any forum dedicated to a specific piece of consumer electronics and start badmouthing it. Then report back. :D

Why would I do that? I don't waste my time. I don't suggest you do that either.

But that's just me, I guess. I like doing something productive with my time.

Oh... and I've been on the Apple (official) forums. I'm not well liked, nor do I care; but I was real damn accurate in what I was finding to be wrong. Got a free replacement after the warranty because I was helping others with my problem.

Can't get angry when what is being said is backed up with facts. The rest... just bad mouthing just to say something bad... not my style. Waste of time.

Report, over.

Slick 2010-06-05 01:57

Re: Nokia should compensate its customers on N900
 
Give n900 owners $100 credit towards the N8 or a $150 prepaid visa to use on the sprint evo 4g. So far all of the advertised features work with no 3rd party apps needed to take up the slack.

I have mms and the front facing camera works out of the box and it's polished, oh it had a microSD card bug, PATCHED already!

I think I just stopped caring if nokia gets it together, the only problem is I have to sacrifice my privacy. But when a good phone company(nokia) does nothing evil(google & apple) prevails.

Slick 2010-06-05 02:10

Re: Nokia should compensate its customers on N900
 
Once it's clear whether windows embedded compact 7 can be installed on the n900 or not, I'll know whether or not it's worth it to hold on to it.

coderedcomputing 2010-06-05 02:15

Re: Nokia should compensate its customers on N900
 
...and when iphone 4 comes out, all 3gs users will get a $100 gift card because apple loves them so much. c'mon... seriously what?

When has anyone ever seen a company give out a 'compensation' for a product that is not materially defective?

Send us your Vista install discs and we'll give you 25% off a purchase of Win7... yeah... sure.

Keep in mind we are talking about consumer electronics. Now, if the battery overheated and exploded, that is one thing.

"A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one."

:)

Slick 2010-06-05 06:15

Re: Nokia should compensate its customers on N900
 
I'm going to try and be very clear, I don't give a dam about the iphone 4g/3g, Vista/win 7 or a car built by a company. How about we try something new here let's talk about Nokia, the n900 and it's customer when a thread is started about it.

The thread is titled "Nokia should compensate its customers on N900" In case you failed to notice I hadn't comment on whether I agree with the thread or not, I simply commented in context on the topic the op provided. If I felt like the thread was stupid I could make a powerful statement to declare that by not making a post at all(take the hint)

Texrat 2010-06-05 06:19

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by danramos (Post 700128)
Actually, most RETAILERS provide that sort of warranty on devices. In the case of cell phones, I think there's an FCC regulation that says you have 30 days to return your phone. I'll have to dig it up--but there ARE some guarantees/warrantees... but in ALL cases, you return the product. I'm not clear on his context, but if he meant that he should get some kind of discount off the device due to a poor experience, yeah--NOBODY does that. Caveat emptor, in that case.

The latter (bold) appears to be the case, and that's how I was responding.

KiberGus 2010-06-05 06:23

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by wmarone (Post 700088)
Can you explain what you mean by "realization" and how USSD is broken in PR1.2?

Quote:

Originally Posted by jasweb (Post 700118)
I did not have to do anything but install the ussd-widget....

Works 100% for me - from the widget and from the phone interface

*111# gives me all the USSD functions from Vodacom (South Africa) - works 100% - everytime

But as I said, got the phone, updated to 1.2 (over Wifi) - restarted and it is just working for me (no library dissasembly - or nothing)...

Just installed the ussd-widget from extras (app manager) :)

https://bugs.maemo.org/show_bug.cgi?id=7909

Realization of GUI for USSD from nokia interferes with any other application, which uses USSD. And, as far as it closed source, the only way to fix this bug is to break it and make another implementation.

TomJ 2010-06-05 06:45

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by mishmich (Post 700264)
IOK, iPlayer would be nice,

iPlayer works, albeit with a bit of effort: I watched the last 2 Dr Who episodes on my n900. As posted in threads passim what you have to do is goto the programme page, select the low bandwidth version link at the bottom of the page and then click the open in new window button nect to the full screen button on the video. Voila, streamed BBC goodness,

schettj 2010-06-06 00:28

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by gerbick (Post 700416)
You don't seem to get what I mean; at all.

Yes I do. I am defending MAEMO.ORG. You wanna yell a Nokia, go yell at Nokia.

This FORUM is for people who LIKE the n900, and want to help each other get the MOST out of it. Not endlessly discuss how its not an iPhone or a Droid.

gerbick 2010-06-06 00:33

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by schettj (Post 701744)
Yes I do. I am defending MAEMO.ORG. You wanna yell a Nokia, go yell at Nokia.

This FORUM is for people who LIKE the n900, and want to help each other get the MOST out of it. Not endlessly discuss how its not an iPhone or a Droid.

This is indeed a Maemo Forum and it's not just about the N900 either; which is only a part of Nokia's Maemo offerings.

I don't personally want to yell at Nokia - they don't listen anyway.

I don't like the continuous flow of similar type of threads from people that sign up only to complain. NOR do I like the continuous stream of people that have recently signed up and bring so much gosh darn negativity that it turns off the people that have been long-standing citizens of this forum and tend to post much less now due to the environment here in these forums.

Now... that is what I was saying. So thanks for repeating what I've been saying?

And all of my purchases... they were spent using my own money - or my company's money. And I will never have to defend that publicly to anybody. Why would I?

I'm here because I bought something before by Nokia. I see no reason to be so vigilant over "protecting the honor" of the Nokia products. Why would you?

Makes zero sense.

Snak3 2010-07-14 08:13

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by jasweb (Post 700103)
I am sort of stuck on Vodacom (in South Africa)...

Hey need to ask you a HUGE favour! I just got my n900 on Nashua Mobile (on Vodacom but its changing over to MTN) I need to ask you: How did you get fMMS to work? I can send MMS but cant recieve! Also, the phone keeps connecting to the MMS internet setting all the time... its kinda frustrating having to change it everytime i want to surf the net.

Thanks!

ossipena 2010-07-14 08:35

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by Ozzolupin (Post 698440)
I do really wonder,

do we buy a device to waste our time waiting for its softwares to get completed, is it logic that it has been more than a month since I bought the device and i don't even know, if its front camera and infrared working or not because Nokia didn't spend enough time to develop its software,
is it logic that this massive numbers of negative feedbacks is getting more and more on incompatible software or bug in the system that let you can't even do what you are working on.

i'm really pissed off and disappointed from this device, i'm not using it coz every time i use it, i couldn't get my work done on it in what so ever the field i am using it in,

the battery has to be charged two times daily other wise you have to leave the device on the shelf to save its power

A lot of application bugs and internal problems

and now i can't even remove my applications or install a new ones

thank you Nokia

you should compensate me for wasting my time.

it seems that n900 shouldn't have been sold to you in the first place...

joelus 2010-07-14 08:58

Re: Nokia should compensate its customers on N900
 
Quote:

Originally Posted by Snak3 (Post 751227)
Hey need to ask you a HUGE favour! I just got my n900 on Nashua Mobile (on Vodacom but its changing over to MTN) I need to ask you: How did you get fMMS to work? I can send MMS but cant recieve! Also, the phone keeps connecting to the MMS internet setting all the time... its kinda frustrating having to change it everytime i want to surf the net.

Thanks!

Snak3, you'll have more luck over here I think! http://talk.maemo.org/showthread.php...highlight=fmms


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