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-   -   Jolla Tablet Refunds (latest developments) (https://talk.maemo.org/showthread.php?t=94393)

Stskeeps 2015-10-08 15:13

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by bluefoot (Post 1484747)
They've had final hardware for nearly 2 months now.

They had to wait for software to catch up. It did, sort of. 1.2.x obviously got more delayed, so they're launching with 1.1.9.28 instead.
.

Problem was hardware, not software. That was in proper time for once.

You'll have to take my word for it.

Dave999 2015-10-08 15:18

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Stskeeps (Post 1484748)
Problem was hardware, not software. That was in proper time for once.

You'll have to take my word for it.

So then you had plenty of time to fix the streach goal... this split screen feature so it ready before I get my tablet. Good to hear. :rolleyes: Maybe even floating windows.

https://images.indiegogo.com/file_at...lit-screen.png

robthebold 2015-10-08 15:19

Quote:

Originally Posted by gerbick (Post 1484735)
If you guys are going apeshit over a charger, this news will perhaps go thermonuclear: https://blog.jolla.com/jolla-tablet-...ant-news-helm/

Seriously, take $5, 5 Euro and buy a proper charger. If you don't know that a tablet requires 2.0A or higher, then you don't need a tablet. I remember when Apple was getting away with charging folks in the EU crazy amounts more for their computers because of the myriad of plugs, voltage support, et al.

Whining over it is just childish. Most of you guys have had a tablet at least once, if not, welcome to your first one. Now get a proper charger.

This will be my first tablet. Just because I don't have a charger and have stated that I wish the Jolla would come with one makes me neither childish nor a whiner.

One deserves a tablet if one pays for it, that's all. And if it doesn't come with a charger, then it needs to come with a clear specification for the user. None of this 'you should just know, dumbass,' stuff.

Finally, there would be (almost) zero complaints if it was stated upfront: 'Charger not included. 2A micro USB charger (ir whatever) required.' Many non-childish non-whiners simply feel that mentioning the non-inclusuon if a charger as an 'oh, by the way . . .' several months after they paid is merely a way of cutting costs by leaving out mandatory accessories.

Still looking forward to my tablet, even if it requires having my maturity, intelligence and character questioned.

bluefoot 2015-10-08 15:19

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Stskeeps (Post 1484748)
Problem was hardware, not software. That was in proper time for once.

You'll have to take my word for it.

You're telling me that 1.1.9 or most of the new features / UI were ready to go 3-4 months ago? Given that now it still has a load of major issues and seems really half baked, I can only imagine how bad it was then.

Besides, all the statements from Jolla said that the hold up on the "2.0" UI was that they (you) needed to resolve issues and implement new features in the releases in the months prior to 1.1.9 launching, and without that framework it couldn't be pushed.

Your statement isn't credible.

gaelic 2015-10-08 15:24

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484751)
This will be my first tablet. Just because I don't have a charger and have stated that I wish the Jolla would come with one makes me neither childish nor a whiner.

One deserves a tablet if one pays for it, that's all. And if it doesn't come with a charger, then it needs to come with a clear specification for the user. None of this 'you should just know, dumbass,' stuff.

Finally, there would be (almost) zero complaints if it was stated upfront: 'Charger not included. 2A micro USB charger (ir whatever) required.' Many non-childish non-whiners simply feel that mentioning the non-inclusuon if a charger as an 'oh, by the way . . .' several months after they paid is merely a way of cutting costs by leaving out mandatory accessories.

Still looking forward to my tablet, even if it requires having my maturity, intelligence and character questioned.

Sorry, but you are whining about the (not included) charger. Just go to a shop and buy one. Or charge the tablet with any Phone charger, or from a PC.

Copernicus 2015-10-08 15:25

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by bluefoot (Post 1484747)
They've had final hardware for nearly 2 months now.

They had to wait for software to catch up.

Nah:

1) Jolla's been showing off tablets running Sailfish since the spring, and they even sent tablets out to developers a month or so back. There's no reason they couldn't just send the final tablets out with this software.

2) With the Phone, Jolla already has a fully-functional and well-tested online update mechanism. So end-users can update the OS themselves.

3) As we've seen, the twitter reports from an early user shows her immediately pulling down software updates for her tablet. :)

So yeah, the only thing holding back Jolla tablets right now has to be related to actual manufacturing issues; there's nothing else really blocking the devices right now.

EDIT: Ah, I am informed that I applied the wrong gender for Chung Hoi Ching. My apologies!

bluefoot 2015-10-08 15:29

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1484753)
Nah:

1) Jolla's been showing off tablets running Sailfish since the spring, and they even sent tablets out to developers a month or so back. There's no reason they couldn't just send the final tablets out with this software.

2) With the Phone, Jolla already has a fully-functional and well-tested online update mechanism. So end-users can update their own hardware.

3) As we've seen, the twitter reports from an early user shows him immediately pulling down software updates for his tablet. :)

So yeah, the only thing holding back Jolla tablets right now has to be related to actual manufacturing issues; there's nothing else really blocking the devices right now.

1) The software the dev program tablets were sent out with is 1.1.9.x ... they were sent out as soon as 1.1.9 was ready. They'd already shown the inventory of tablets waiting to go to developers weeks before that. That should tell you all you need to know about the state of the software prior to that.

2) See above.

3) That's from 1.1.9.x (dev version) to 1.1.9.28 which is the lastest stable.

Copernicus 2015-10-08 15:29

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484751)
One deserves a tablet if one pays for it, that's all. And if it doesn't come with a charger, then it needs to come with a clear specification for the user.

Uhm, "Use a USB charger"? All of them will work.

Quote:

Finally, there would be (almost) zero complaints if it was stated upfront: 'Charger not included. 2A micro USB charger (ir whatever) required.'
Except that a 2A charger is not required. A "2A" charger will indeed charge faster, but older chargers will still work just fine.

EDIT: or perhaps not... The newly released User Guide notes that you can recharge a partially-charged battery with any USB charger, but a completely flat battery may need the power of a 2A (or better) charger to be successfully recharged. I stand corrected.

ggabriel 2015-10-08 15:36

Re: Jolla tablet countup to delivery[Now With Poll]
 
This charger will work too: http://www.amazon.co.uk/Portable-Win...dp/B008UL0PW4/

robthebold 2015-10-08 15:39

Quote:

Originally Posted by gaelic (Post 1484752)
Sorry, but you are whining about the (not included) charger. Just go to a shop and buy one. Or charge the tablet with any Phone charger, or from a PC.

What your apology giveth, your disparagement taketh away. Perhaps I'm just 'whining' about the name-calling . . .

zenecho 2015-10-08 15:46

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by ggabriel (Post 1484757)


or not if you read the reviews :)

pacman 2015-10-08 15:53

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by bluefoot (Post 1484750)
Your statement isn't credible.

If Stskeeps is the same person as @stskeeps on Twitter, he is one of the most credible sources on Jolla matters on this forum, I think. :)

ggabriel 2015-10-08 15:54

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by zenecho (Post 1484761)
or not if you read the reviews :)

That depends on how strong your forearms are, obviously ;-)

att 2015-10-08 15:56

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484751)
One deserves a tablet if one pays for it, that's all. And if it doesn't come with a charger, then it needs to come with a clear specification for the user. None of this 'you should just know, dumbass,' stuff.

Finally, there would be (almost) zero complaints if it was stated upfront: 'Charger not included. 2A micro USB charger (ir whatever) required.' Many non-childish non-whiners simply feel that mentioning the non-inclusuon if a charger as an 'oh, by the way . . .' several months after they paid is merely a way of cutting costs by leaving out mandatory accessories.

I don't think anyone would disagree it would have been nice if they had told this earlier. However, originally they didn't say either way so it was you, me and some others that thought our own without any factual basis it would include a charger even when one was not promised. It was my mistake to assume. When I first heard it I got over it in less than 5 minutes. One of my first thoughts were: I have already multiple USB chargers (1A and 2A) and if I need more I can easily buy one. And this is exactly what EU was after when they compelled vendors to standardize the power charging of mobile devices.

maxinflixion 2015-10-08 16:23

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484565)
I think 13:06 UTC, since the campaign was last November during 'Standard Time'.

Darn you Woodrow Wilson!

--------
Now, after today's blog post on the Jolla Tablet Blog, at first I was excited to at least have an update, but upon reading it, all we got is a lot more ambiguous fluff. Nothing clear, concise or concrete about ANYTHING other than a few tablets have shipped.

uvatbc 2015-10-08 16:36

Re: Jolla tablet countup to delivery[Now With Poll]
 
I just got the email from Jolla telling me the tracking information for the Tablet... it should be in my hands today!

robthebold 2015-10-08 16:58

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1484755)
Uhm, "Use a USB charger"? All of them will work.



Except that a 2A charger is not required. A "2A" charger will indeed charge faster, but older chargers will still work just fine.

I didn't mean to imply that I was literally writing their spec -- that's why I threw in that 'or whatever'. (Also, I'd expect to get paid standard tech writer rates in that case.) It was an example. It's just best for everybody -- buyer and seller -- for the customer to know how to get the most out of the product. If the spec would be "Any micro-USB charger will work, but a 2A charger will be much faster," than that's the thing to say. The Finnish review quoted above really suggests that a reviewer used a low capacity charger and it took forever to charge, so it negatively impacted his/her impression of the tablet itself. Although it may be partly the reviewer's fault for not researching that further, it's all Jolla's problem that that's what the review says. They can't make anyone buy the tablet, after all. Except for us here: we've already paid. But you meant what I knew.

I've been in manufacturing and in software. And I've worked places where every problem was "stupid users". Even if we could have done something easy and cheap to head off the problem for the majority of them, there was resistance to it. Because there would always be someone dissatisfied with everything, and other customers who never would "get it" no matter what, we didn't fix these issues since it wasn't a perfect solution. In that case, the "perfect solution" found us: customers bought the competitor's product and we went out of business.

I'm not suggesting the charger thing is as big of a deal as the end of the company. Rather it's an "opportunity" -- as the "half-fullers" would say -- to do better.

robthebold 2015-10-08 17:00

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by uvatbc (Post 1484770)
I just got the email from Jolla telling me the tracking information for the Tablet... it should be in my hands today!

Please let us know what US customs/duties apply (if any) when you find out!

Copernicus 2015-10-08 17:10

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484772)
it's all Jolla's problem that that's what the review says. They can't make anyone buy the tablet, after all.

Hmm. This kind of ties in with the question I've had for a long time -- does Jolla actually _want_ to sell lots of tablets (or phones, for that matter)? I don't know how much Jolla actually advertises their products, but they don't seem to be doing a whole lot to create accessories for the phone, or have any intention of creating a successor device. I suspect that the whole "pre-order" offer last month was a way to top off their total tablet order, so that they could reach a particular volume (and thereby receive a discount) -- under the assumption that they would probably not sell any more tablets after reaching that goal.

I think Jolla is doing exactly what they need to do in order to sell this equipment to folks who know their way around mobile electronics. And so, my assumption is that they simply have no intention of trying to sell these devices to the public in general.

att 2015-10-08 17:30

Re: Jolla tablet countup to delivery[Now With Poll]
 
http://reviewjolla.blogspot.fi/2015/...stination.html

pycage 2015-10-08 17:40

Re: Jolla tablet countup to delivery[Now With Poll]
 
Ah, Amazon must be doomed! They never include chargers with their Kindles...

Or maybe they're just doing the right thing to reduce package size and electronic waste. :)

TomJac 2015-10-08 17:40

Re: Jolla tablet countup to delivery[Now With Poll]
 
Tablet on it's way :-) Tracking code doesn't work yet though
it does work when I add a 0 in front of it but not sure if that is the tablet package :p. I have the TNT +DPD as shipping

When it arrives I will do unboxing video and some hands on with the tablet normally! :o

Sir_Krokofant 2015-10-08 17:53

Re: Jolla tablet countup to delivery[Now With Poll]
 
Some news at Jolla Blog

mikecomputing 2015-10-08 17:56

Re: Jolla tablet countup to delivery[Now With Poll]
 
1 Attachment(s)
Quote:

Originally Posted by ziplepingouin (Post 1484700)
Just checked on Amazon.de, a good double usb ports charger costs around 10€... Sure, they could have increased the price of 10€ and include one, but now at least you can choose the one you want :-D

To those crying about no charger. I am glad they don't give me such crap. I already have enough unused chargers.

Do like me, a crazy project: Get a damn solar charger and connect a 12A NIMH batterypack and place it on the window on sun side of your home and save money in the long run.

Yeah I know this time of the year there is not much sun time/day in northern europe but I also have fat solar panel on my balcony feeding 12 volt battery as another source of power :p

All that should be enought for me charge both Tablet and phone and sometime also my laptop.

No electric bills for my Jolla's atleast... Sun costs nothing and it's fun learning new stuff. Next year I hopefully can make it better and save more power using better batteries and so on.

mikecomputing 2015-10-08 18:18

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1484720)
The diagram shows that the first wave is shipped in early October. As it is already early October, this means that the first wave is exactly the folks who have already received their e-mail invites. Presumably about 200 to 250, from the estimates I've seen.

The second wave will be exactly as big as the number of tablets they'll be able to wrest out of the factory by early November. Dunno how many that will be. :)

The third wave apparently requires more components to be ordered, so it has even more constraints against it. It could take even longer than December to complete, if Jolla continues to run up against roadblocks...

I really hope they have all components already in place. If thats not the case I guess third batch can forget this year...

It's near christmas and there are big players wanting they'r stuff delivered before little Jolla. That means Jolla must have they'r components ready when there is some time over for factory assembly little Jolla tablets....

pichlo 2015-10-08 18:23

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by att (Post 1484764)
I don't think anyone would disagree it would have been nice if they had told this earlier. However, originally they didn't say either way so it was you, me and some others that thought our own without any factual basis it would include a charger even when one was not promised.

Who could blame you? In the absence of any specifics, one has to assume the default. When I buy a product, I assume the product is usable out of the box, unless the package explicitly says otherwise.

Copernicus 2015-10-08 18:28

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by pichlo (Post 1484785)
When I buy a product, I assume the product is usable out of the box, unless the package explicitly says otherwise.

Well, they _are_ shipping the tablets with some amount of charge in the battery, so technically... ;)

mikecomputing 2015-10-08 18:37

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by bluefoot (Post 1484750)
You're telling me that 1.1.9 or most of the new features / UI were ready to go 3-4 months ago? Given that now it still has a load of major issues and seems really half baked, I can only imagine how bad it was then.

Besides, all the statements from Jolla said that the hold up on the "2.0" UI was that they (you) needed to resolve issues and implement new features in the releases in the months prior to 1.1.9 launching, and without that framework it couldn't be pushed.

Your statement isn't credible.

O cmon think twice!

Thing is HW problems may very well delay SW. Because they have to focus on fixing HW before they fix SW!

There has already been a blog post about issue with changed display controller with totally different interface that may very well delay SW development.

robthebold 2015-10-08 19:05

Quote:

Originally Posted by pycage (Post 1484778)
Ah, Amazon must be doomed! They never include chargers with their Kindles...

Or maybe they're just doing the right thing to reduce package size and electronic waste.

They do several right things. There's a check box right on the product page to add a charger (not included). And upgrade to 3g from wifi only. And add extended warranty. Well, that last one's not so good for the consumer, but 2 outa 3 ain't bad, right?

uvatbc 2015-10-08 19:08

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484773)
Please let us know what US customs/duties apply (if any) when you find out!

Will do.
The package has been at the closest DHL Express facility for the last 3 hours and 15 minutes.
I am wearing out my F5 key.

Drekkie 2015-10-08 19:08

Re: Jolla tablet countup to delivery[Now With Poll]
 
What would some of you do without your FUD.

Chinese New Year lurks around the corner...

zenecho 2015-10-08 19:26

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by pichlo (Post 1484785)
Who could blame you? In the absence of any specifics, one has to assume the default. When I buy a product, I assume the product is usable out of the box, unless the package explicitly says otherwise.

I work in IT and used to be fed up with company's selling USB printers without USB cables. Usually we could only find out by looking for one in the box.

mscion 2015-10-08 19:31

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484791)
They do several right things. There's a check box right on the product page to add a charger (not included). And upgrade to 3g from wifi only. And add extended warranty. Well, that last one's not so good for the consumer, but 2 outa 3 ain't bad, right?

Wait. You can get 3g now? Which of the three do not exist?

mariusmssj 2015-10-08 20:14

Re: Jolla tablet countup to delivery[Now With Poll]
 
seems like someone has already received theirs.

From jolla facebook fan page

https://fbcdn-sphotos-h-a.akamaihd.n...13778737_o.jpg

gerbick 2015-10-08 20:21

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by robthebold (Post 1484751)
This will be my first tablet. Just because I don't have a charger and have stated that I wish the Jolla would come with one makes me neither childish nor a whiner.

Fair enough. You're not a whiner nor childish; I was equally steeped in hyberbole as the folks claiming that this was perhaps the stupidest error on Jolla's part ever. You know... a charger (see below)

But some of these folks in this thread do have access to chargers rather inexpensively - yet choose to complain like it's the end of the world. You're in the US, Best Buy and Radio Shack, heck Walmart has them for under 8 USD. Worst decision ever... and that's if you don't find the cheapies that are like 4 bucks and still 2.1A.

Quote:

One deserves a tablet if one pays for it, that's all.
Agree.

Quote:

And if it doesn't come with a charger, then it needs to come with a clear specification for the user. None of this 'you should just know, dumbass,' stuff.
Agree. But they've stated somewhere that a 2.1A charger is required. I mean, it's a much larger battery than your standard phone, makes sense if you're being reasonable.

Quote:

Finally, there would be (almost) zero complaints if it was stated upfront: 'Charger not included. 2A micro USB charger (ir whatever) required.' Many non-childish non-whiners simply feel that mentioning the non-inclusuon if a charger as an 'oh, by the way . . .' several months after they paid is merely a way of cutting costs by leaving out mandatory accessories.
You're right, it did come out in August 15 - here - and thus you're the right kind of right, technically right and the decision came after the campaign.

But can it be seen as the worst thing ever? I remember when the "fat" PS3 came out and there was no HDMI cable in the box. Folks... well, went on to buy 85 million of them. Leaving out something like that was considered the "worst business decision ever" - but in the end, I'd rather have a good charger that I can rely on than one that's some cheapie piece of garbage that I can expect to die shortly. Or in my case, it'll be unused.

See outside of your own woes.

Quote:

Still looking forward to my tablet, even if it requires having my maturity, intelligence and character questioned.
You responded as an adult. I'm not addressing you apparently. But if you took umbrage with my statements, I'll gladly apologize.

I was addressing the people who speak only in outrage and hyperbole. It's just so tiring.

peterleinchen 2015-10-08 20:50

Re: Jolla tablet countup to delivery[Now With Poll]
 
gerbick, you are right. It is just so tiring.

The charger is just one more minor bad decision! Or at least the way Jolla handles this.

I do not whine, I expected one to come with the device, Jolla claimed 1 year later "oh, there is no charger with the tablet", I do not have a 2A charger (whereas lots of <= 1), I believe a company would want to deliver "complete usable item oob", but well

And again, so tiring ...

--edit
I even would not mind the charger if they would ship the device with a text-selectable-able browser, OS-wide copy/paste functionality, ..., pick-what-else.
If a tablet does not support such basics. Yes, then what?

Dave999 2015-10-08 20:51

Re: Jolla tablet countup to delivery[Now With Poll]
 
all pople like different. some missing, charger some not. some missing an app, a feature in the os, some not. some missing info from jolla and some are happy with what is provided. charger lover or not. your posts are equal ly important. happy discussion folks.

I think jolla can do more for environment than not ship a charger if they want to go down this road. but thats just me. Im happy that they shipping something atleast.

pichlo 2015-10-08 20:54

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by Copernicus (Post 1484786)
Well, they _are_ shipping the tablets with some amount of charge in the battery, so technically... ;)

http://imgs.xkcd.com/comics/technically.png

;)

peterleinchen 2015-10-08 21:15

Re: Jolla tablet countup to delivery[Now With Poll]
 
Well, at least Copernicus did not start with 'technically' ;)

Copernicus 2015-10-08 21:17

Re: Jolla tablet countup to delivery[Now With Poll]
 
Quote:

Originally Posted by peterleinchen (Post 1484808)
Well, at least Copernicus did not start with 'technically' ;)

Yes, technically, my sentence did not match that comic. So, technically, you are indeed correct.


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