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-   Buy & Sell (https://talk.maemo.org/forumdisplay.php?f=27)
-   -   Mobile Phones Direct N900 Customers (https://talk.maemo.org/showthread.php?t=34964)

Snaps 2009-12-03 13:15
Re: Mobile Phones Direct N900 Customers
 
I want it tomorrow!


I think they usually say 5 working days but its probably gonna be 1 day. they are just covering themselves from any customer that will whine "where the f is my phone, you said 1 day its been 2 days" if its delivered late.

btw i know this is my second post but I have been following this thread for a number of weeks now.

noobmonkey 2009-12-03 13:17
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Snaps (Post 407439)
I want it tomorrow!


I think they usually say 5 working days but its probably gonna be 1 day. they are just covering themselves from any customer that will whine "where the f is my phone, you said 1 day its been 2 days" if its delivered late.

btw i know this is my second post but I have been following this thread for a number of weeks now.
Welcome aborad, most of us did a similar thing :) - i was following most of september and only joined in november :)

Goo dluck with your delivery for tomorrow :) - i work 5 minutes from my house so i'm expecting a phone call saying a phone like box has appeared!

Unfortunatley i did all my xmas shopping last week - so i've had about 15 boxes delivered in the last 2 days!! - lots of false alerts! :(

Withnail 2009-12-03 13:18
Re: Mobile Phones Direct N900 Customers
 
Has anyone here had confirmation on a PAYG?

I ordered back on the 18th Sep. but my order is still sitting in 'New (Other)' state

jakerin 2009-12-03 13:19
Re: Mobile Phones Direct N900 Customers
 
looks like the people who have order their nokia n900 on contract have had the order status changed to ready for dispacth, however i bought the phone on a sim free deal, and my order status says new (other). does any1 else have the same order status as me?
my order was placed on the 3rd nov.

Moley 2009-12-03 13:28
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Withnail (Post 407448)
Has anyone here had confirmation on a PAYG?

I ordered back on the 18th Sep. but my order is still sitting in 'New (Other)' state
I ordered sim free and also have "New (Other)"... don't despair as MPD have said to me that there is no pending state for sim free as the pending bit is linked to the credit check for a contract. It seems that us handset only guys don't get anything till it leaves the doors and they take the money from our account.

NB. I must stress that this does mean taking MPD's customre service guys at their word... but they wouldn't lie to us now, would they?

ninjaboxergirl 2009-12-03 13:34
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by jakerin (Post 407451)
looks like the people who have order their nokia n900 on contract have had the order status changed to ready for dispacth, however i bought the phone on a sim free deal, and my order status says new (other). does any1 else have the same order status as me?
my order was placed on the 3rd nov.
No there are still a few of us on contract who ordered early on who's status still hasn't changed form pending

schweppes79 2009-12-03 13:48
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by ninjaboxergirl (Post 407472)
No there are still a few of us on contract who ordered early on who's status still hasn't changed form pending

i can only assume there may be a problem with the contract or pac code thats all

Singh013 2009-12-03 13:52
Re: Mobile Phones Direct N900 Customers
 
MPD Orders - when they ship your phone the status shold change to complete.

And you should get an email saying phone has been dispatched with a final invoice.

At least thats what happened on an N97 I ordered for the other half last week.

If you get the "complete" status by 3.30pm then your phone will be with you tomorrow, else its the waiting game.......................

Dexter1759 2009-12-03 13:57
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Singh013 (Post 407502)
MPD Orders - when they ship your phone the status shold change to complete.

And you should get an email saying phone has been dispatched with a final invoice.

At least thats what happened on an N97 I ordered for the other half last week.

If you get the "complete" status by 3.30pm then your phone will be with you tomorrow, else its the waiting game.......................
Thanks for the info. Roll on 3.31pm! :D

Snaps 2009-12-03 13:58
Re: Mobile Phones Direct N900 Customers
 
/prays that it is complete by 3:30pm

thiswayup 2009-12-03 13:59
Re: Mobile Phones Direct N900 Customers
 
more f5 pressing then :)

stayloa 2009-12-03 14:02
Re: Mobile Phones Direct N900 Customers
 
Ahh don't... that's only 1.5 hours... That's not very long at all!!

Then again, I reckon they might all switch at pretty similar times, once they are all out of the door etc...

Singh013 2009-12-03 14:04
Re: Mobile Phones Direct N900 Customers
 
Spoke to them today morning, as i've lost the debit card i used when i placed the order in october so needed to give them new card details so that they can charge delivery.

They gonna call back when my order is being processed, i asked when its likely they will call and i got the standard "within 5 working days" reply.

hopefully its soon........... this is the longest i've waited for a phone !!!!

Singh013 2009-12-03 14:06
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by stayloa (Post 407521)
Ahh don't... that's only 1.5 hours... That's not very long at all!!

Then again, I reckon they might all switch at pretty similar times, once they are all out of the door etc...
When i ordered the N97 last week, ordered at 11am, got the "complete" status and despatch email at 3pm.

Maybe they update the status just before posting - around 3pm ?

crayfish 2009-12-03 14:06
Re: Mobile Phones Direct N900 Customers
 
10/11 - Ready For Despatch

Now the f5 clickfest begins for "complete" :-)

stayloa 2009-12-03 14:07
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Singh013 (Post 407527)
When i ordered the N97 last week, ordered at 11am, got the "complete" status and despatch email at 3pm.

Maybe they update the status just before posting - around 3pm ?
That would make sense. Thanks for the info - good to have an existing MPD customer on here.

When did you order your N900 btw?

stamenkd 2009-12-03 14:08
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Singh013 (Post 407527)
When i ordered the N97 last week, ordered at 11am, got the "complete" status and despatch email at 3pm.

Maybe they update the status just before posting - around 3pm ?
Maybe 3pm during normal volumes. But now there would be a lot more records to update. Another couple of hours maybe?

Singh013 2009-12-03 14:09
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by stayloa (Post 407531)
That would make sense. Thanks for the info - good to have an existing MPD customer on here.

When did you order your N900 btw?
21/10/09........... my order says ready for dispatch

dvdoug 2009-12-03 14:10
Re: Mobile Phones Direct N900 Customers
 
Just got another call from them, as the original order was over 30 days ago so the credit card authorisation had lapsed.

Looks like most people will be getting a phone call!

Singh013 2009-12-03 14:12
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by stamenkd (Post 407532)
Maybe 3pm during normal volumes. But now there would be a lot more records to update. Another couple of hours maybe?

Its possible, depending on how their system does it. If its automated, maybe latest 4.30pm ? cant see it taking longer than an hour to update !

evad 2009-12-03 14:13
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Singh013 (Post 407502)
MPD Orders - when they ship your phone the status shold change to complete.

And you should get an email saying phone has been dispatched with a final invoice.
Yeah, that's what I exactly was writing here yesterday. :)

Singh013 2009-12-03 14:14
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by dvdoug (Post 407535)
Just got another call from them, as the original order was over 30 days ago so the credit card authorisation had lapsed.

Looks like most people will be getting a phone call!

At least this means that they are actually processing orders now, so maybe a batch will get shipped today !

schweppes79 2009-12-03 14:18
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by dvdoug (Post 407535)
Just got another call from them, as the original order was over 30 days ago so the credit card authorisation had lapsed.

Looks like most people will be getting a phone call!

hmmm i have not had a phone call as yet.

when did you order and when did your order change to ready to dispatch.

mine changed first thing this morning ordered on 6 october

no phone calls yet

dvdoug 2009-12-03 14:18
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Singh013 (Post 407541)
At least this means that they are actually processing orders now, so maybe a batch will get shipped today !
The MPD bloke said mine will be going out the door today.

stayloa 2009-12-03 14:19
Re: Mobile Phones Direct N900 Customers
 
Has anyone else had a phone call regarding credit card payments or just you two?

And Doug, when did you order?

dvdoug 2009-12-03 14:20
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by schweppes79 (Post 407547)
hmmm i have not had a phone call as yet.

when did you order and when did your order change to ready to dispatch.

mine changed first thing this morning ordered on 6 october

no phone calls yet
Mine's said "ready to dispatch" all day (ordered 5 Oct)

Singh013 2009-12-03 14:20
Re: Mobile Phones Direct N900 Customers
 
Im hoping that the ready to dispatch means that the order is processed and waiting collection by Royal Mail, so hopefully should get complete status by 3pm.

Anyone been charged £3.99 delivery today/yesterday on their card ?

Jonathandr 2009-12-03 14:24
Re: Mobile Phones Direct N900 Customers
 
I had a webchat this morning, posted earlier, the customer services bod said all status' with ready for despatch will be sent today...

Dexter1759 2009-12-03 14:24
Re: Mobile Phones Direct N900 Customers
 
You know by it's very definition "Ready to Despatch" should mean, it's in it's packaging with my name and address on it. Waiting for Royal Mail. Am I wrong?

Singh013 2009-12-03 14:25
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Jonathandr (Post 407560)
I had a webchat this morning, posted earlier, the customer services bod said all status' with ready for despatch will be sent today...
Which means that around 3-3.30pm we should start getting complete status and dispatch confirmation emails

stayloa 2009-12-03 14:26
Re: Mobile Phones Direct N900 Customers
 
Maybe some peoples' card authorisation expires and some peoples' does not... Otherwise, wouldn't we all have had calls by now? There's plenty of September people...no-one's mentioned that. If you ordered in Oct, and its going out tonight...there's hope for us all!

I paid by debit card - maybe it doesn't need authorisation like a credit?

Jonathandr 2009-12-03 14:26
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Singh013 (Post 407565)
Which means that around 3-3.30pm we should start getting complete status and dispatch confirmation emails
Hopefully yes

stayloa 2009-12-03 14:27
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Jonathandr (Post 407560)
I had a webchat this morning, posted earlier, the customer services bod said all status' with ready for despatch will be sent today...
How did I miss this?!

Thanks!

Singh013 2009-12-03 14:28
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Dexter1759 (Post 407563)
You know by it's very definition "Ready to Despatch" should mean, it's in it's packaging with my name and address on it. Waiting for Royal Mail. Am I wrong?
Id hope so ! but with MPD this could mean anything

Could mean that Nokia is ready to depatch from Finland ! Lol ! Jokes

Jonathandr 2009-12-03 14:29
Re: Mobile Phones Direct N900 Customers
 
I too paid by debit card and no call to authorise.

think you are right, credit cards will prob get a call, debit cards won't.

Ordered 22 sep on 18 month 30+web vodafone

askarir 2009-12-03 14:30
Re: Mobile Phones Direct N900 Customers
 
You reckon as they do the orders they create a massive pile of phones and then when it comes to the actual delivery they (obviously) have to start from the top?

lowrider786 2009-12-03 14:31
Re: Mobile Phones Direct N900 Customers
 
just had mpd ring me took my card details took payment and told me to expect phone 2morrow
wooooooooooooooooooooooohooooooooooooooooooooo

Jonathandr 2009-12-03 14:34
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Jonathandr (Post 407225)
Please wait. A representative will be with you shortly.
Webshop Customer Help says:
hi
JDR says:
Fantastic news that you now have the N900, will it be shipping today for those of us with ready for despatch as the status?
Webshop Customer Help says:
yes
JDR says:
for delivery tomorrow?
JDR says:
For delivery tomorrow?
Webshop Customer Help says:
WITHIN 5 DAYS
JDR says:
booo lol
JDR says:
at least now you won't have to dread going to work to get hassled about the N900 anymore lol
Webshop Customer Help says:
No i still have to dread that
JDR says:
ha ha
Took some finding!!!

lowrider786 2009-12-03 14:35
Re: Mobile Phones Direct N900 Customers
 
money has been taken out off bank account

order still saying ready to dispatch

dreadnought 2009-12-03 14:36
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by lowrider786 (Post 407584)
just had mpd ring me took my card details took payment and told me to expect phone 2morrow
wooooooooooooooooooooooohooooooooooooooooooooo
When did you order?


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