Re: Nokia's old and new order systems, and "cancelled" orders
 

Using the same credit seems to have yielded the same denial results. I specified a different credit card on my reorder. I did receive a call back today and a new order has been placed. Let's see if I have better luck.

Re: Nokia's old and new order systems, and "cancelled" orders
 

for those who got the reorders in..were you able to get the 15% discount?

Re: Nokia's old and new order systems, and "cancelled" orders
 

so the same thing happened to me this morning, did a check on my pre order with nokia USA and found it canceled. my original pre order date was sept.3.
after reading this posting, call nokia and confirmed the cancellation.

decided that it wasn't worth my time/effort and went to amazon.com and placed my order with them

sucks, but saved some $.and headaches.

patience is key - i know it will come.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Just got off the phone from a 30 minute call from 1 866 59 NOKIA agent who claimed to be a supervisor. I asked to speak to a supervisor, she said she was a supervisor and my call could not be escalated higher. She said that since that there was no tracking number associated with my order it was not likely to ship before Wednesday. She later admitted that NOKIA USA was not shipping preorder N900s.

Re: Nokia's old and new order systems, and "cancelled" orders
 

When I called this afternoon around 1:30pm EST to straighten out the cancel old order/issue new order mishap, I was offered and accepted the 15% discount and free overnight shipping.

I also asked that if by opening a new order through no fault of my own would I still keep my place in line so to speak? I was told that because I had a pre-existing order number [dating back to mid September] I was guaranteed to get an N900 from the first batch. The customer rep took my CC info, went over the total, verified my mailing address and then asked for my permission to SUBMIT the order. By his calculations my N900 should arrive by the 30th [because of the upcoming holiday]. If I'm lucky perhaps this Friday.

Right around 3PM this afternoon I checked to see if the funds were pulled - THEY WERE!!!! Looking forward to getting the shipping/tracking/invoice email later this evening or tomorrow.

Re: Nokia's old and new order systems, and "cancelled" orders
 

blackout, thats great news.

i, too, just got off the phone with nokiaUSA. with the help of "dennis." i was able to reorder the n900 with 15% discount. How were you able to get free overnight shipping? i still had to pay for the express shipping which was 9.99 WTF!? my total came out to be [Order total :$605.56] my original pre order date was dated in sept. 7th. hopefully i will get the n900 this week or early next week. im now wondering if i should call back and waste my time to ask for free overnight shipping.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Got the free shipping BUT I still got cracked with the sales tax though. The final total came to $584 and some change.

Re: Nokia's old and new order systems, and "cancelled" orders
 

Fwiw, many of us in the UK are having problems with orders getting cancelled due to credit card declinations too, with reports of people losing their preorder discounts.

Re: Nokia's old and new order systems, and "cancelled" orders
 

I just spent another 45 minutes on the phone with Nokia USA Customer care who are located in the Philippines. They were not able to provide the Nokia Care Protect as I originally ordered, the over night shipping I originally ordered or a date when my September 23rd preorder would ship. The agent did say that his current understanding was that the N900 was released but not shipping. This confirms the order status supervisors statement that the N900 is not shipping.

Re: Nokia's old and new order systems, and "cancelled" orders
 

i like your total better than mine!