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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)
-   -   Customer Service Nightmare For Nokia N900 (https://talk.maemo.org/showthread.php?t=35355)

SSL2007 2009-12-01 00:30
Re: Customer Service Nightmare For Nokia N900
 
I placed an order for N900 November 27th, last Friday - did ont go through. My debit card was charged though.
I called Sales people today, on Monday, I was lucky to get one alive. She promised she would send a fax to my credit card company within 1 hour in order to release the money - my bank never got that fax.
I tried to call Sales department during the day - 45min to 1.5 h hold time. Several times Nokia sales phone would not go through at all.
Any time I would talk to sales people I would get e-mail from Nokia stating that order was canceled as per customer request.
I think they are smoking heavy crack there. What a shame for such company.

somedude 2009-12-01 00:44
Re: Customer Service Nightmare For Nokia N900
 
wow finally after 4 hour hold I got a live person to talk with to know what was that double charges and found out that one was a charge and another was a hold? wtf???
they said that is a known issue and are resolving it.
he had no answer what if i did not had enough of credit limit and that would have exceeded my limit and I got charged for over limit charges?

lstrike21 2009-12-01 00:55
Re: Customer Service Nightmare For Nokia N900
 
Just ordered on NokiaUSA and my card has been charged everything went through smoothly. After reading here I made sure all the info on Nokias site matched my card info to the T.

SSL2007 2009-12-01 00:56
Re: Customer Service Nightmare For Nokia N900
 
Quote:
Originally Posted by somedude (Post 401884)
wow finally after 4 hour hold I got a live person to talk with to know what was that double charges and found out that one was a charge and another was a hold? wtf???
they said that is a known issue and are resolving it.
he had no answer what if i did not had enough of credit limit and that would have exceeded my limit and I got charged for over limit charges?
4 hours, amazing. I tried to call Nokia CS and most of the time the phones would not work. Whenever I was lucky to get through - at least 45 min. hold time. I tried few times and I gave up.

somedude 2009-12-01 00:59
Re: Customer Service Nightmare For Nokia N900
 
yep called this morning at 9 on my way to school and did not got hold of anyone until 1 the whole time phone was on and I had a wire running through my jacket to my ear no body noticed but sure felt like hell listening to: lines are busy, we will answer your call shortly.

gjtorikian 2009-12-01 00:59
Re: Customer Service Nightmare For Nokia N900
 
Quote:
Originally Posted by SSL2007 (Post 401897)
4 hours, amazing. I tried to call Nokia CS and most of the time the phones would not work. Whenever I was lucky to get through - at least 45 min. hold time. I tried few times and I gave up.
I got a 45 minute one this morning too, and I'm not confident the charge will be revoked.

I suggest doing a Skype call, as it's free (tool-free number), and you can actually do something productive meanwhile.

somedude 2009-12-01 01:01
Re: Customer Service Nightmare For Nokia N900
 
Quote:
Originally Posted by gjtorikian (Post 401899)
I got a 45 minute one this morning too, and I'm not confident the charge will be revoked.

I suggest doing a Skype call, as it's free (tool-free number), and you can actually do something productive meanwhile.
I have unlimited calls and txt and web from Tmobile for 70 so had to use those minutes sometime, ;):D

sachin007 2009-12-01 01:02
Re: Customer Service Nightmare For Nokia N900
 
Quote:
Originally Posted by gjtorikian (Post 401899)
I got a 45 minute one this morning too, and I'm not confident the charge will be revoked.

I suggest doing a Skype call, as it's free (tool-free number), and you can actually do something productive meanwhile.
I tried 3 times today with no luck. The support is abysmal. I hope peter or quim gil passes this to the management

SSL2007 2009-12-01 01:03
Re: Customer Service Nightmare For Nokia N900
 
Quote:
Originally Posted by gjtorikian (Post 401899)
I got a 45 minute one this morning too, and I'm not confident the charge will be revoked.

I suggest doing a Skype call, as it's free (tool-free number), and you can actually do something productive meanwhile.
That's a good idea - I will use Skype and I have few other VoIP providers I can call US numbers for free - what the heck. One will answer.

SSL2007 2009-12-01 01:05
Re: Customer Service Nightmare For Nokia N900
 
Quote:
Originally Posted by sachin007 (Post 401901)
I tried 3 times today with no luck. The support is abysmal. I hope peter or quim gil passes this to the management
Support from Nokia does not exist - phone calls are answered from abroad, those are not from US.
I am still surprised how Nokia does business in US - what happened to this beautiful country?


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