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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)
-   -   Nokia did not repair my N900 (https://talk.maemo.org/showthread.php?t=52071)

smoothc 2010-06-01 19:40
Re: Nokia did not repair my N900
 
Quote:
Originally Posted by lancewex (Post 670883)
FYI: that is the same site/page I used to request service, but calling is better and still required anyway. Only by calling can you get the UPS postage label.

Be prepared for the worst.
I finally called and sent my N900. Got it today UNREPAIRED, they upgraded and did a reset. Are they so "smart" that they don't know that i did that dozens of times?

Im sending it again and will send it over and over until they fix it.

Nokia, well done.

lancewex 2010-06-02 00:54
Re: Nokia did not repair my N900
 
After sending it in a 3rd time they sent me a replacement. It has turned on, so we have progress. Hopefully everything works. I shall see.
Between the 2nd and 3rd return I filed a complaint with the better business bureau and faxed a complaint letter to a fax # I found on the corporate web page. Unsure if they even know about either because I got no response to either. This really is just awful service. If I were not so completely in love with my N900 (or a masochist?) they would have lost me. Here's to hoping that Meego brings other hardware makers into the club.

SAABoy 2010-06-02 01:29
Re: Nokia did not repair my N900
 
i remember these pains when I sent my n78 to nokia usa repair as the screen stopped working, and got what I thought was a repaired/refurb phone back... that phones screen went bad in a matter of weeks... i wonder if it was the same one... anyways, eventually i got angry demanded they send me a brand new n78 or n79, this whole process had taken months...

smoothc 2010-06-03 16:35
Re: Nokia did not repair my N900
 
Quote:
Originally Posted by lancewex (Post 695028)
After sending it in a 3rd time they sent me a replacement. It has turned on, so we have progress. Hopefully everything works. I shall see.
Between the 2nd and 3rd return I filed a complaint with the better business bureau and faxed a complaint letter to a fax # I found on the corporate web page. Unsure if they even know about either because I got no response to either. This really is just awful service. If I were not so completely in love with my N900 (or a masochist?) they would have lost me. Here's to hoping that Meego brings other hardware makers into the club.
Did you ask for a replacement or did they just get tired of the send-back-unrepaired game? What did you do different that third time?


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