Re: Handtec sourced N9 crashes thread
 

It's good to know there are some that seem to be working ok. I've been watching these threads very carefully and am so tempted to pull the trigger and get one from Handtec but these threads do make me worry.

I guess we won't really know how many are working ok as people that aren't having problems probably wouldn't be looking here.

If they had it in stock (as I keep missing when they do) I would probably buy one. If I could walk in to a shop and buy one then and there I would in a second. Annoying Nokia not releasing it in all territories!

Re: Handtec sourced N9 crashes thread
 

FYI: When the UX hangs (no reboot) i find the following in dmesg

[ 9240.596038] INFO: task sgx_perf:279 blocked for more than 120 seconds.
[ 9240.596069] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 9240.596069] sgx_perf D b0393e48 0 279 2 0x00000000
[ 9240.596130] [<b0393e48>] (schedule+0x31c/0x3a8) from [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150)
[ 9240.596191] [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150) from [<af094c28>] (sgx_lock_perf+0x14/0x178 [pvrsrvkm])
[ 9240.596252] [<af094c28>] (sgx_lock_perf+0x14/0x178 [pvrsrvkm]) from [<b0074600>] (worker_thread+0x174/0x224)
[ 9240.596252] [<b0074600>] (worker_thread+0x174/0x224) from [<b0077c08>] (kthread+0x7c/0x84)
[ 9240.596282] [<b0077c08>] (kthread+0x7c/0x84) from [<b002f950>] (kernel_thread_exit+0x0/0x8)
[ 9240.596313] INFO: task SGXOSTimer/0:519 blocked for more than 120 seconds.
[ 9240.596313] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 9240.596313] SGXOSTimer/0 D b0393e48 0 519 2 0x00000000
[ 9240.596343] [<b0393e48>] (schedule+0x31c/0x3a8) from [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150)
[ 9240.596374] [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150) from [<af090df0>] (SGXOSTimer+0x1c/0x21c [pvrsrvkm])
[ 9240.596405] [<af090df0>] (SGXOSTimer+0x1c/0x21c [pvrsrvkm]) from [<b0074600>] (worker_thread+0x174/0x224)
[ 9240.596435] [<b0074600>] (worker_thread+0x174/0x224) from [<b0077c08>] (kthread+0x7c/0x84)
[ 9240.596466] [<b0077c08>] (kthread+0x7c/0x84) from [<b002f950>] (kernel_thread_exit+0x0/0x8)

Re: Handtec sourced N9 crashes thread
 

Well the 16gb black is in stock with them now and I think all the reports are for the 64gb. To be honest, I think it was just a bad batch (which they've sold all of now), so any further ones from them should be fine.

Re: Handtec sourced N9 crashes thread
 

Just hoping they don't ship out returned handsets to new customers.. that would suck :(

it seems some other product codes are suffering the same issue; Swedish product code ending j187.

Is this a made in Finland problem, the China made 64gb models seem happier?

Re: Handtec sourced N9 crashes thread
 

But I want my phone to be made by happy Finns in soft focus, not by suicidical sweatshop workers!

Re: Handtec sourced N9 crashes thread
 

handtec would get them returned back to them 2x then !:eek:

Re: Handtec sourced N9 crashes thread
 

I've just got my RMA. I've requested a warranty replacement. We'll see what happens. If they simply reflash it send it back I shall have serious words with them ...

Re: Handtec sourced N9 crashes thread
 

I guess if you keep a note of the IMEI number you'll be able to tell if its the same handset or not?

Re: Handtec sourced N9 crashes thread
 

might be usefull to contact nokia care so that they know they have faulty batches in the open?

Re: Handtec sourced N9 crashes thread
 

Quite so. IMEI already noted ...

Re: Handtec sourced N9 crashes thread
 

Yeah, but you can't tell if they send me your broken N9 and send you mine ;)

I'm fairly confident they won't (at least not without explanation) - so far they've been professional, responsive and helpful.

Re: Handtec sourced N9 crashes thread
 

Yes, must concur. I am definitely not complaining about Handtec. They've been very good; it is not their fault that a number of their handsets were flakey.

Re: Handtec sourced N9 crashes thread
 

See below what means when bird gets really angry...
Just for you to know, I opened thread on nokia discussion site linking back to this thread ( http://discussions.europe.nokia.com/...s/td-p/1192015 )

My product code is 059J1V8 (black 64 n9) and that kind of problems aren't with handtec sourced n9 only.

Re: Handtec sourced N9 crashes thread
 

Yep. I had that as well. Recovered back to basic working condition (i.e. crashes, lockups etc but at least not dead) by reflashing several times.

Re: Handtec sourced N9 crashes thread
 

OK. Now returned my handset to Handtec. We'll see what happens.

Interestingly (or not) once I reset the device completely through the menu (which took a couple of goes due to crash/lockuo) and had removed my SIM, the phone seemed to be behaving a bit better. I suspect this is coincidental, however.

I should also state, like others, that even after only a couple of days with the phone I find myself trying to swipe now I'm back on my N900.

Re: Handtec sourced N9 crashes thread
 

Mine just rebooted out of thin air after two days of flawless operation. Syslog and dmesg output attached.

Any ideas how to continuously "tail" the dmesg to a file in order I to get the output just before it reboots next time? There's no /var/log/dmesg or anything like that, /proc/kmesg is protected by Aegis (thank you!) and tail -f doesn't work on dmesg :(

Re: Handtec sourced N9 crashes thread
 

Install the logging option under settings -> security -> development. it will install klogd which sends the kernel log to /var/log/syslog..

Re: Handtec sourced N9 crashes thread
 

i've used today iPhone 4, HTC sensation and my n900... I tried swiping on all of them... and whilst the sensation is nice hardware, reminds me why I don't like android, pile of dogshit :P

Re: Handtec sourced N9 crashes thread
 

Agreed.
Having flashed / clear device using various combinations / switches, the end result is always the same. On occasions appears to be resolved, as I tax it by launching as many apps, streaming etc. But sooner or later back to same crash/reboots.

Re: Handtec sourced N9 crashes thread
 

I've have this on occasion without having done any flashing or resetting of the device. At some point it even looked like the device started working correctly after 22:00... Had times where after a crash/reboot, I could play the bundled games for hours without failures and times where I didn't get to the play a level several times in a row.

Anyways, I've send in my RMA form with Handtec, hope that it works out.

Secretly I was hoping that by now we already would have had an official announcement or recall by Nokia or Handtec about a failed batch. Because that fully restores trust...

(Maybe some customs office had there scanner set wrong and fried some chips ;) )

Re: Handtec sourced N9 crashes thread
 

I live in Canada and I use Fido Network. I have the same Nokia N9 64GB (059J1V4 - RM-696 NDT AUSTRIA BLACK) unit like you from Handtech and it's "Made in Finland".

My unit crash all the time at the beginning and I was unable to open Maps or Drive...

So I decide to do a "Hard Reset", and now everything work well no more crashes.

But I can't download any maps on my Nokia N9 to use my GPS offline...

Are you able to download Maps in "Manage maps"?

Re: Handtec sourced N9 crashes thread
 

Is there any kernel dev around?
When I had no logging enabled, n9 stored crashes anyway. From syslog: found out that kernel 'oops' data is dropped on /dev/mtd3.
I'm not good in debugging that, so maybe someone can tell me what was the reason for crashes?

Re: Handtec sourced N9 crashes thread
 

I am led to believe Nokia Care may have admitted some motherboard problems in early N9 64GB batches - but I cannot find the reference now.

Re: Handtec sourced N9 crashes thread
 

Aaarggh! Handtec now seem to be saying that whilst they would normally replace my returned faulty unit they have no stock so may just give me my money back ...

Am seeking further clarification

Re: Handtec sourced N9 crashes thread
 

Isn't that what we expected? They got a batch and flogged them all. I asked for a refund straight out - if Handtec get more in I may re-buy from them, if someone else gets them in sooner then I'll go elsewhere. Or maybe I'll wait for the mystical Cyan 64gb to materialise. I may be waiting some time...

Re: Handtec sourced N9 crashes thread
 

>Isn't that what we expected?

No; I checked with them whether they were expecting new stock soon, and they originally confirmed this was the case and that I would get a replacement unit. They have now seemingly changed their mind. Even though their site still says new stock expected soon.


Update: latest info from Handtec is that they have no idea whren new N9 64Gb stock will be coming in. They are expecting delays. So now I need to find another supplier ...

Re: Handtec sourced N9 crashes thread
 

http://www.clickok.se/PartDetail.aspx?q=p:4233463 claims they have some (106?), but somebody reported that they take their time to ship and the postal service takes their time to deliver as well.
I asked them if they could give me at least email support in English in case I needed to return it and they replied (in English) that they only did support in Swedish. Reminds me of a Family Guy episode.

<rant>In the meantime, on Earth, in the UK, you can already preorder the Lumia 800 for as little as £26 a month for 2 years and a juicy contract. Thanks, Elop, well done!</rant>

Re: Handtec sourced N9 crashes thread
 

clickok may be my next port of call. Once Handtec actually confirm they are refunding me.

Re: Handtec sourced N9 crashes thread
 

For potential alternatives in the UK, PurelyGadgets and Expansys both have some in stock (though in the case of expansys, only 16GB).
PurelyGadgets have low numbers of stock of all 3 16GB models and 64GB black, per:

http://search.purelygadgets.co.uk/se...ug=&w=nokia+n9

I've checked with them that the stock definitely exists and theyve confirmed they have them (I have an order open i'm hoping will ship today).

Expansys however say they have quite a few (48) of the 16GB blacks, at a slightly higher price, available at:

http://www.expansys.com/nokia-n9-sma...k-16gb-219484/

Re: Handtec sourced N9 crashes thread
 

having been using my trusty overclocked kernel powered swappolubed cssu'd 900 since returning my n9, I'm thinking of sticking with the chunky keyboarded reliable friend and putting the best part of 600 notes towards some tools for my new sheet metal workshop :P

it was fun whilst it lasted, but I find the hwkbd to be much more to my taste...

Re: Handtec sourced N9 crashes thread
 

Good catch, didn't notice that. Attaching mine (data data data). Unfortunately I'm no kernel dev.

Re: Handtec sourced N9 crashes thread
 

OK, so it's the moment of truth!
I had my N9 wiped, bubble wrapped and ready to go to the post office this lunch, but now Nokia have released PR1.1, so out it comes and let's try upgrading before it goes back to Handtec.
I'll let you know the results...

Re: Handtec sourced N9 crashes thread
 

As expected, it random-rebooted while it was downloading off work's flaky wifi.
Take 2...

Re: Handtec sourced N9 crashes thread
 

I was just thinking - have I sent it back too soon? Thanks for taking the time to test it for me (and others too)...

Hugh

Re: Handtec sourced N9 crashes thread
 

Is work's 'flaky wifi' the issue? Have you tried using it away from their flaky wifi?

Re: Handtec sourced N9 crashes thread
 

Yeah, it crashes at home too, and out-and-about on 3G. Not ruling out wifi scanning or similar though. Maybe I'll try making it angry whilst in airplane mode?

So, anyway, PR1.1 is installed, and it rebooted whilst booting up just after the update, which was suspicious.
But since then it's been OK - I'm just trying to cane it now with loads of applications open and not managing to kill it or make it do anything suspicious so far. Not entirely convinced though. Before the update it would occasionally be fine for a few hours before it got cranky again.

Re: Handtec sourced N9 crashes thread
 

Mine got about 30% through the "updating" progress bar, next time I looked it is at a black screen with "Rescuing software update. Please do not interrupt. 10%"

Installing a software update when the phone is unstable is a double risk..

No sign of a full install firmware update (on navifirm) yet :(
My phone was boxed and ready to go back this lunchtime when I saw the update, so figured I'd give it a go.. It was freshly flashed (emmc and main image) before I tried..

Re: Handtec sourced N9 crashes thread
 

Welcome to the club...already watching at 'Rescuing software update 5%'...

Re: Handtec sourced N9 crashes thread
 

Strangely, it did finish and boot up!! I'm now installing the remaining 13 app updates!!?

Re: Handtec sourced N9 crashes thread
 

If it works properly after the update you may not even need to send it back!