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-   -   Jolla User Experience Thread (https://talk.maemo.org/showthread.php?t=91875)

Manatus 2013-12-18 07:39
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by Milhouse (Post 1397888)
So instead 50 people report the same bug to an email address (developer-care@jolla.com) or send feature requests to info@jolla.com, that someone is supposed to monitor (though most likely isn't)?

There is no visibility of what bugs are already known - or if a solution/workaround is available for a bug - when you use email so the same bugs will be reported over and over and over until they are fixed (if they are ever fixed). Do you really think an email blackhole such as this is a better use of Jolla resources than a public Bugzilla, or a better way of engaging with end users about the problems they are facing with the platform? If so, why doesn't every project use email to report bugs rather than waste time maintaining a bug tracker?

The thing is, the more excuses I hear about Jolla NOT implementing a public Bugzilla, the more I am reminded of the Nokia of old and how they claimed they could only ever manage an internal bug tracker for Harmattan (although they still - no doubt grudgingly - put up a public tracker, but rarely gave it much attention). It might be too early to say this, but some old habits do seem to die hard and sadly this is one of them.

A public bug tracker is a hugely positive way in which to engage with users (customers) and address their problems, concerns and ideas. For a company that claims to be open, it should be a high priority but if it's not even on their to-do list then nothing has really changed, the closed mentality is the same as it ever was, only the name above the door is now different.

I'm here to support Jolla, but it seems they're farking it up already and in a very Nokian-way. The software - as it stands - simply isn't that great (but it's beta, so lets cut it some slack), the hardware is over priced budget specification (but we paid the high price to support the "dream", not to buy top-notch hardware, right?), and their attempts at engaging with their users amounts to nothing more than Twitter and a developers mailing list. It's really pretty sub-standard all around.

It's early days, and maybe Jolla can improve their communication in 2014, but if not I don't fancy their chances. I've sent several bugs through to developer-care@jolla.com and not had a single reply, so if nothing else an unmonitored Bugzilla would at least mean other users can quickly see that a bug is being experienced by others, and learn if there is a solution/workaround, or add their experiences. Sending emails to a blackhole helps nobody.
You are so right but you are also wrong (but you do give them slack in your post I admit).

Most of us are beta testers for the release code, and forums such as TMO give out enough information about major flukes if they slip into release. I don't think that many people at Jolla are running with the release version, they can't invest time for that.
Not that I'm not wishing for a public bugtracker too, of course.

It is about timing, and the time for public bugtracker would be later when the basis is considered ready. Currently it is not.

My understanding of the issue is that the majority of the bugs that would be reported at this point are such that Jolla devs are already fully aware of. Developer teams of this size are not ordinary coders, they are testers too.

It is pointless to put precious resources into handling bug reports that are obvious and already fixed or on the todo list. I'm guessing that the length of the such internal list is already thousands of lines just for the bugs, not to mention missing features, that bring more bugs and were left out in the release.
Whether they should release such list to the public, or keep it internal, is another matter of course. Whatever they do, it _always_ looks bad for the majority.

gaelic 2013-12-18 07:43
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by juiceme (Post 1397978)
That's funny as I on the other hand have found out that there's awfully lot more stuff in the repos as was for N9 when it came out...

Granted that I needed to install things like python and less when they were preinstalled on N9, but they are just a "zypper in" away, and on the other hand to get things like rsync or luks you had to install additional community repos.
(which were not there in the beginnig, BTW...)
I don't want 'stuff', I simply wan't a working wifi and basic mobilephone functions.
---
I made a request on their zendesk and logged in a moment ago, the ticket was deleted. That's just sad.

chenliangchen 2013-12-18 07:46
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by caa (Post 1397941)
I'm not sure if this has been mentioned before:

The 64GB micro SDXC cards work fine in the Jolla when formatted as standard FAT (i.e. FAT32). The belief that FAT32 is not able to handle such large partitions comes from the fact that the Windows disk format utilities cannot format such large partitions.

However, using the Disk utility in Ubuntu, and formatting as 'FAT' there works fine, and reads correctly on Windows, Jolla, and Ubuntu (and presumably other distros).

(Notice the FAT32 maximum volume size and the note in wikipedia.)
The 64GB SDXC also works fine here, though it OS doesn't fully recognise the all the music files on sd card, it only shows about half in media app. It can be problem of oriental character name of folder and files but I'm not 100% sure.

ste-phan 2013-12-18 08:36
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by MSameer (Post 1397876)
harmattan used telepathy for these things and sailfish uses that too. It should be possible to support more protocols. I cannot comment on what will be supported in the future as this is not my area.

Skype is owned by Microsoft. I can only say that ... ;/
Dear MSameer, could you do me a favor and comment on what SHOULD be supported during Jolla meetings, even if it is not your area?
The best developers have besides being code wizards alo a wide vision of what the customers desire.

And we all know your core customer base is 80% people that love N9 / N900 and maybe 20% chauvinist Fins that hate to see their former national pride being raped by MS :o

As for Skype... yes, I agree we should learn to let go...

juiceme 2013-12-18 08:40
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1397985)
I don't want 'stuff', I simply wan't a working wifi and basic mobilephone functions.
Well that is "stuff" too.
Have you checked what exactly happens when you try to make the WLAN connection that fails, does anything suspicious get logged, for example?


Quote:
Originally Posted by gaelic (Post 1397985)
I made a request on their zendesk and logged in a moment ago, the ticket was deleted. That's just sad.
That is sad indeed if it happens so. I have no experience on their zendesk, but I'd imagine no tickes system should just cancel created tickets without an explanation. :(

seiichiro0185 2013-12-18 08:42
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by ste-phan (Post 1398004)
Dear MSameer, could you do me a favor and comment on what SHOULD be supported during Jolla meetings, even if it is not your area?
The best developers have besides being code wizards alo a wide vision of what the customers desire.

And we all know your core customer base is 80% people that love N9 / N900 and maybe 20% chauvinist Fins that hate to see their former national pride being raped by MS :o

As for Skype... yes, I agree we should learn to let go...
I totally agree, the seamless integration of SIP/XMPP Voice and Video Calls was one of the best features on N900/N9 which should definitly be implemented for Sailfish.

Btw. there is a Ringtone setting for "Internet call" in the settings app, so that might be a hint :)

gaelic 2013-12-18 08:47
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by juiceme (Post 1398005)
Well that is "stuff" too.
Have you checked what exactly happens when you try to make the WLAN connection that fails, does anything suspicious get logged, for example?




That is sad indeed if it happens so. I have no experience on their zendesk, but I'd imagine no tickes system should just cancel created tickets without an explanation. :(
Of course. It is stuff too, but essential to run a modern mobile phone.
As far as I know Sailfish doesn't support anything apart from non-secured, WEP or WPA-PSK wifi. So no WPA Enterprise (EAP) :(

juiceme 2013-12-18 08:59
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1398008)
Of course. It is stuff too, but essential to run a modern mobile phone.
As far as I know Sailfish doesn't support anything apart from non-secured, WEP or WPA-PSK wifi. So no WPA Enterprise (EAP) :(
What kind of credentials/authentication scheme your network requires?
AFAIK wpa_supplicant should well support everyting that is possible to set up, so if there is some problem it is on the UI side of things.

gaelic 2013-12-18 09:16
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by juiceme (Post 1398014)
What kind of credentials/authentication scheme your network requires?
AFAIK wpa_supplicant should well support everyting that is possible to set up, so if there is some problem it is on the UI side of things.
True. As I wrote: WPA EAP.
I opened wpa_supplicant.conf on the Jolla device, but there are not networks configured in the file. Is there some additional layer like network_manager used?

parasemic 2013-12-18 09:27
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by Milhouse (Post 1397888)
So instead 50 people report the same bug to an email address (developer-care@jolla.com) or send feature requests to info@jolla.com, that someone is supposed to monitor (though most likely isn't)?

There is no visibility of what bugs are already known - or if a solution/workaround is available for a bug - when you use email so the same bugs will be reported over and over and over until they are fixed (if they are ever fixed). Do you really think an email blackhole such as this is a better use of Jolla resources than a public Bugzilla, or a better way of engaging with end users about the problems they are facing with the platform? If so, why doesn't every project use email to report bugs rather than waste time maintaining a bug tracker?

The thing is, the more excuses I hear about Jolla NOT implementing a public Bugzilla, the more I am reminded of the Nokia of old and how they claimed they could only ever manage an internal bug tracker for Harmattan (although they still - no doubt grudgingly - put up a public tracker, but rarely gave it much attention). It might be too early to say this, but some old habits do seem to die hard and sadly this is one of them.

A public bug tracker is a hugely positive way in which to engage with users (customers) and address their problems, concerns and ideas. For a company that claims to be open, it should be a high priority but if it's not even on their to-do list then nothing has really changed, the closed mentality is the same as it ever was, only the name above the door is now different.

I'm here to support Jolla, but it seems they're farking it up already and in a very Nokian-way. The software - as it stands - simply isn't that great (but it's beta, so lets cut it some slack), the hardware is over priced budget specification (but we paid the high price to support the "dream", not to buy top-notch hardware, right?), and their attempts at engaging with their users amounts to nothing more than Twitter and a developers mailing list. It's really pretty sub-standard all around.

It's early days, and maybe Jolla can improve their communication in 2014, but if not I don't fancy their chances. I've sent several bugs through to developer-care@jolla.com and not had a single reply, so if nothing else an unmonitored Bugzilla would at least mean other users can quickly see that a bug is being experienced by others, and learn if there is a solution/workaround, or add their experiences. Sending emails to a blackhole helps nobody.
You do realise Jolla are shipping hundreds of phones at the moment and I'm pretty sure every pair of hands available is doing it 8h a day...

gaelic 2013-12-18 09:44
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by parasemic (Post 1398030)
You do realise Jolla are shipping hundreds of phones at the moment and I'm pretty sure every pair of hands available is doing it 8h a day...
Are you sure that programmers, etc. are preparing FedEx packages?

maluka 2013-12-18 10:09
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1398037)
Are you sure that programmers, etc. are preparing FedEx packages?
It's not like they haven't been drafted in before.

https://pbs.twimg.com/media/BZ7Zj6yCYAAfaio.jpg:large

Sometimes I think people forget just how small Jolla's staff count is.

P@t 2013-12-18 10:10
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by w00t (Post 1397730)
Google don't allow new devices to use MfE unless you're a paying customer. Sad but true.

(yours with sympathy, another annoyed ex-MfE user)
Thanks
I was surprised as it is still working with my N9.

Note as well that it was (apparently) silently failing in the Jolla: no messages of any sort pop up. But the consequence is that nothing was synchronised so no email, no calendar no contacts! So my guess was that google is preventing me from using it in a new device... because i tried different configuration of mfe but none worked.

PS: another reason to put me more out of google :)

lkravovicz 2013-12-18 10:13
Re: Jolla User Experience Thread
 
Today's discoveries:

* headset button doesn't pause music
* holding headset button doesn't skip next track
* incoming call in the middle of music stops music... and then nothing. no resume, even if you don't answer.

gaelic 2013-12-18 10:14
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by maluka (Post 1398044)
It's not like they haven't been drafted in before.

https://pbs.twimg.com/media/BZ7Zj6yCYAAfaio.jpg:large

Sometimes I think people forget just how small Jolla's staff count is.
Well, not a single word if these ~ 10 people are Jolla programmers or just hired workers for packing. On the yellow jackets also 'Visitor' is written. Seems to be a non-permanent Jolla worker.
According to http://en.wikipedia.org/wiki/Jolla they've got 150 employees. (edit1)
According to the german wiki http://de.wikipedia.org/wiki/Jolla 100 employees. (edit2)
--
Don't take me wrong. They produced a decent device. But it's still alpha or beta and criticism must be allowed.

zwer 2013-12-18 10:33
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by MSameer (Post 1397876)
Skype is owned by Microsoft. I can only say that ... ;/
I think I read somewhere quite a long time ago that Skype will stop supporting the library (Skypekit or how was it called) used by many 'Skype phones' which was also used on the N900 (and probably on the N9, too lazy to bother to check it now) and that they are focusing on delivering an official Skype app on those platforms that were utilizing the said library (or to stop support for the said platforms altogether).

Found it @ https://support.skype.com/en/faq/FA1...at-is-skypekit (you have to be logged in to see the page):

Quote:
What is SkypeKit?

SkypeKit is a collection of software and APIs (Application Programming Interface) that allows devices or applications connected to the internet to offer Skype voice and video calls. It's designed to work with a wide range of chip sets, operating systems, and audio/video devices.

SkypeKit runs invisibly, with no user display. This way, developers are free to surface and deliver Skype functionality through their own products' interfaces.

SkypeKit is no longer accepting new developer registrations. If you are developing websites or applications that you want to integrate with Skype, check out the Skype URIs.
Skype URIs is just a control interface for the existing Skype client on any given platform and wouldn't cut the mustard here. Even if Skype was to ever arrive (natively) to Sailfish, I don't think that the integration we are longing for would ever be achievable via Skype URIs and it would require the full Skype app running in the background so...

Don't know if Microsoft is solely to blame for that, tho. It was rumored they'll kill support for Skypekit quite some time before Microsoft bought them (btw. I always like to compare the prices Microsoft paid for never-in-their-history-profitable software company and the whole D&S department of Nokia including granted patent use, factories, offices... but I digress) - they were in the process of introducing advertising in a vain attempt to earn something which just wouldn't be feasible through the library, thus - discontinue the library! Microsoft even went on to say that they are interested in having Skype on every single platform out there and that Skype will be not hindered whatsoever after their purchase of it. I know, timeo Danaos et dona ferentes, but still...

Anyway, I wouldn't rise my hopes of getting native Skype on Sailfish anytime soon and given the current state of things I don't think we'll ever see the level of integration of Skype we've experienced on the N900/N9 :(

pycage 2013-12-18 10:48
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1398050)
Well, not a single word if these ~ 10 people are Jolla programmers or just hired workers for packing. On the yellow jackets also 'Visitor' is written. Seems to be a non-permanent Jolla worker.
They're all Jolla developers, and I'm sure the yellow jackets are only there for the show. :)
Show aside, this picture tells of course nothing about how the real packing looks like.

gaelic 2013-12-18 10:49
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by juiceme (Post 1398005)
Well that is "stuff" too.
Have you checked what exactly happens when you try to make the WLAN connection that fails, does anything suspicious get logged, for example?
No log entries whatsoever.
I tried to manually edit wpa_supplicant.conf in /etc/wpa_supplicant, but as far as I discovered settings are not taken from there. Any ideas where sailfish keeps connection settings?

strongm 2013-12-18 10:52
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by att (Post 1397960)
Oh, I'm aware of the first of those - but it does not actually help with USB MTP, not on my Jolla anyway. And Jolla staff have stated that getting USB MTS to actually work properly is on their to do list ...

Like the look of the second one though. Will find some time to try it later today. In the meantime I'm using SCP to work directly with /run/user/100000/media/sdcard

maluka 2013-12-18 11:15
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1398050)
Well, not a single word if these ~ 10 people are Jolla programmers or just hired workers for packing. On the yellow jackets also 'Visitor' is written. Seems to be a non-permanent Jolla worker.
--
Don't take me wrong. They produced a decent device. But it's still alpha or beta and criticism must be allowed.
Perhaps you should click on 'details' in that previous link to see the corresponding thread in which the developers in the picture respond themselves. https://twitter.com/JollaHQ/status/405000227599310848

Criticism and feedback is how this community has grown. I don't think many of us who bought a Jolla were under any illusion that it would be anything but a beta product at launch. If you expect something that works perfectly immediately then it is perhaps not the device for you. As someone who has been a member of this community for years, I have grown to trust these people to deliver over time. Half the fun is in the journey there.

gaelic 2013-12-18 11:22
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by maluka (Post 1398090)
Perhaps you should click on 'details' in that previous link to see the corresponding thread in which the developers in the picture respond themselves. https://twitter.com/JollaHQ/status/405000227599310848

Criticism and feedback is how this community has grown. I don't think many of us who bought a Jolla were under any illusion that it would be anything but a beta product at launch. If you expect something that works perfectly immediately then it is perhaps not the device for you. As someone who has been a member of this community for years, I have grown to trust these people to deliver over time. Half the fun is in the journey there.
Perhaps I'm not clicking through Twitter reponds to get to the ground of it. ;)

And as you said, criticism must have a place. And I'm not expecting a device with xxx Mio Apps and things like that. But I expect basic features to work.

kkito 2013-12-18 11:23
Re: Jolla User Experience Thread
 
I don't know if someboy already stated it, but the ui gfx performance is poor compared with ios or andorid. I don0t know where the problems relays (Qt, wayland, poor vblank syn...) but when scrolling lists, or ohter "scrollable things", there are some frame drops that makes the "ui experience" not smooth at all. Very disapointing :(.

strongm 2013-12-18 11:54
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by maluka (Post 1398090)
I don't think many of us who bought a Jolla were under any illusion that it would be anything but a beta product at launch.
Sorry, but that's just historical revisionism, and I think you are wrong. We may have latterly accepted it, but Jolla made no mention of the OS being released in a beta state whatsoever until the beginning of November, when it suddenly appeared on the technical specs when their website was revamped.

strongm 2013-12-18 11:58
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by kkito (Post 1398100)
when scrolling lists, or ohter "scrollable things", there are some frame drops
Have to say that I'm not seeing this. Scrolling and the rest of the GUI seem pretty good to me.

maluka 2013-12-18 12:04
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by strongm (Post 1398119)
Sorry, but that's just historical revisionism, and I think you are wrong. We may have latterly accepted it, but Jolla made no mention of the OS being released in a beta state whatsoever until the beginning of November, when it suddenly appeared on the technical specs when their website was revamped.
No, it's just common sense. Not a single new phone OS has launched fully featured from day one.

Milhouse 2013-12-18 12:06
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by Manatus (Post 1397983)
It is about timing, and the time for public bugtracker would be later when the basis is considered ready. Currently it is not.
I totally understand the point you are making, but Jolla are now *selling* a product, for real money.

The least they can do is keep their paying customers informed about the bugs they are now discovering, because quite honestly, there's an awful LOT of them.

A Bugzilla would allow customers to see that bugs are being marked as "Known, fixed in future upcoming release" or "Actually, haven't seen that one, will add it to the list". Maybe even the dreaded "By design - won't fix".

They can either relax when they know it's already fixed, or provide more information if it's not known. Or complain if it's a bad design decision.

It's very frustrating to have this device, to find all these bugs, and not know the status of these bugs. Sending an email to a blackhole is not a solution. Is someone manning the email address? Why couldn't they maintain a Bugzilla instead? It wouldn't take more than one person to respond to new bug reports.

You might come back and say "Trust in Jolla" but they're mostly ex-Nokians and sadly, we all know how that went - they talked about an open process, but never really delivered. I'm getting a bad vibe that history is repeating itself.

Milhouse 2013-12-18 12:26
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by maluka (Post 1398125)
No, it's just common sense. Not a single new phone OS has launched fully featured from day one.
Agreed that new platforms don't launch fully featured, but this isn't really the problem as I don't think anyone was expecting that. However after all the early hype the "beta" tag arrived really quite late, certainly after people had put down their pre-order money, and it's frankly unusual for retail products to launch in a beta state, so in that sense no, it's not "common sense" at all.

The thing is, Jolla have now launched, they're selling a product for serious money, and - beta or not - they need to deal with the copious amounts of feedback in a professional and ordered way. A collection of email addresses and Twitter (that all appear to be managed by bots) is simply not the way forward, particularly for an organisation that strives to be "open".

strongm 2013-12-18 12:34
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by maluka (Post 1398125)
No, it's just common sense. Not a single new phone OS has launched fully featured from day one.
That's not the issue; there is a difference between a lack of features and a beta.

bockersjv 2013-12-18 12:36
Re: Jolla User Experience Thread
 
I too hope that a proper bug reporting process which is visible is launched soon. I have had my Jolla since launch day and at first I raised a load of issues and have had some feedback. However not there are several thousand with Jollas it seems a little pointless to send an email which must be on a queue with a load of other reporting the same thing. I just want to know what has already been reported and then await the next release. I do believe Jolla has something in teh pipeline but it can't come soon enough when we are in beta mode, which after all is about finding bugs ready for formal production release.

Looking forward to Dave999's countdown to the new function release expected in Q1 2014 :D

SamGan 2013-12-18 12:37
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by maluka (Post 1398125)
No, it's just common sense. Not a single new phone OS has launched fully featured from day one.
No smartphone is launched fully featured but I don't think any phone has launched with so many bugs. Jolla customers are paying real money to be beta testers and to top it off the company doesn't appear to take bugs seriously enough to start a bug tracker. Even an offer to start a bugzilla for Jolla was met with the response "we have no time to read it" which borders on arrogance.

Kein 2013-12-18 12:45
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by parasemic (Post 1398030)
You do realise Jolla are shipping hundreds of phones at the moment and I'm pretty sure every pair of hands available is doing it 8h a day...
Actually Jolla is only sending out 400 unit a day. It has been reported that Jolla has about 100 staff in Finland so all hands available would mean 4 units per person per day. Btw, they don't work on Sat and Sun.

Rauha 2013-12-18 12:51
Re: Jolla User Experience Thread
 
Why would they even have relatively higly paid engineers doing packaging stuff that could be done as a student holiday season temp job.

With at least 20 million euros in seed capital + preorder income, hiring a few people for doing that work for couple of weeks shouldn't be the problem.

aegis 2013-12-18 12:59
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by caa (Post 1397941)
I'm not sure if this has been mentioned before:

The 64GB micro SDXC cards work fine in the Jolla when formatted as standard FAT (i.e. FAT32). The belief that FAT32 is not able to handle such large partitions comes from the fact that the Windows disk format utilities cannot format such large partitions.

However, using the Disk utility in Ubuntu, and formatting as 'FAT' there works fine, and reads correctly on Windows, Jolla, and Ubuntu (and presumably other distros).

(Notice the FAT32 maximum volume size and the note in wikipedia.)

Thanks for this. I wasn't aware it was a Windows restriction. There's still the 4GB filesize limit but I'll rarely hit that.

I've just tried formatting my 64GB SDXC card in my Mac using Disk Utility (I'm on OSX 10.9.1 Mavericks) and that managed it just fine.

I then created a Music folder on the card, copied over a bunch of mixed mp3/m4a from iTunes and put it back in the Jolla. Still no luck. Rebooted the Jolla - still nothing. Hmm

An 8GB card from my C7 worked fine although that didn't have any music on it but the Jolla indexed all the sound effects from Angry Birds just fine.

I'm giving up on getting the 64GB card working for now - spent too much time fiddling.

Copying stuff in to the main storage over wifi is working fine for me. I'm using Panic's Transmit which mounts the Jolla as a disk using FUSE sshfs so it just appears as a disk on my Mac. sftp also works fine. That's how I did it with my N9 and how I'll probably end up doing it anyway longterm.

Getting lots of stuff onto a card via USB3 initially would have been quicker but wifi and smaller cards is ok for now.

juiceme 2013-12-18 13:03
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by Rauha (Post 1398152)
Why would they even have higly paid engineers doing packaging stuff that could be done as a student holiday season temp job.
Well, you do of course know there's no highly paid engineers in finland. Or if there exist such a breed they certainly work in some company I have never been employed in :D

att 2013-12-18 13:03
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1397985)
I made a request on their zendesk and logged in a moment ago, the ticket was deleted. That's just sad.
Maybe they have too aggressive spam filtering/cleaning system?

gaelic 2013-12-18 13:07
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by att (Post 1398163)
Maybe they have too aggressive spam filtering/cleaning system?
Don't think so. And it was also not my own ticket, but I commented on the ticket (problems with wifi security WPA-EAP ... eduroam)

Edit: they moved it to a different threat it seems:
https://jolla.zendesk.com/entries/29...ect-to-a-WLAN-
---
something positive:

I like the browser, some are complaining, but for me it's fast with most websites and font visualization is pretty to me.
And, as its the first release I don't expect decent syncronisation tools (mozsync?) etc from beginning :)

Rauha 2013-12-18 13:09
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by juiceme (Post 1398161)
Well, you do of course know there's no highly paid engineers in finland. Or if there exist such a breed they certainly work in some company I have never been employed in :D
I edited my post.

'relatively higly paid'

att 2013-12-18 13:15
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by juiceme (Post 1398005)
That is sad indeed if it happens so. I have no experience on their zendesk, but I'd imagine no tickes system should just cancel created tickets without an explanation. :(
I know at least two issue tracking systems which have a feature to remove created tickets and tickets disappear like they never have been there. This feature is used for spam.

DeeGee 2013-12-18 13:28
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by aegis (Post 1398160)
Thanks for this. I wasn't aware it was a Windows restriction. There's still the 4GB filesize limit but I'll rarely hit that.

I've just tried formatting my 64GB SDXC card in my Mac using Disk Utility (I'm on OSX 10.9.1 Mavericks) and that managed it just fine.

I then created a Music folder on the card, copied over a bunch of mixed mp3/m4a from iTunes and put it back in the Jolla. Still no luck. Rebooted the Jolla - still nothing. Hmm

An 8GB card from my C7 worked fine although that didn't have any music on it but the Jolla indexed all the sound effects from Angry Birds just fine.

I'm giving up on getting the 64GB card working for now - spent too much time fiddling.

Copying stuff in to the main storage over wifi is working fine for me. I'm using Panic's Transmit which mounts the Jolla as a disk using FUSE sshfs so it just appears as a disk on my Mac. sftp also works fine. That's how I did it with my N9 and how I'll probably end up doing it anyway longterm.

Getting lots of stuff onto a card via USB3 initially would have been quicker but wifi and smaller cards is ok for now.
My 64Gb card is formatted ext4, and I need to mount it manually every time I reboot (root, "mount /dev/mmcblk1p1 /run/user/100000/media/sdcard").
But that alone isn't enough to see the files in Gallery / Media. I made a bunch of symlinks so that I have /home/nemo/SDcard, /home/nemo/Music/SDmusic, /home/nemo/video/SDvideo etc. This probably isn't the best way of doing this, but it works.
Although after mounting the SD card after reboot, you might need to tell tracker to reindex. There is "tracker-sd-indexing.sh", that seems to enable removable media indexing and restart tracker.

parasemic 2013-12-18 13:29
Re: Jolla User Experience Thread
 
Quote:
Originally Posted by gaelic (Post 1398037)
Are you sure that programmers, etc. are preparing FedEx packages?
Jolla employee confirmed on finnish it forums 100% of staff is sending phones. They have below 100 employees for ****s sake.. Thats why its also ridiculous to cry about missing features etc as even in current state Sailfish is a remarkable achievement.


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