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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)
-   -   Nokia.com N900 orders/Pre-orders (https://talk.maemo.org/showthread.php?t=34956)

SSL2007 2009-12-01 20:03
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by backwoods (Post 403288)
I don't know about other countrys but the Nokie US Office needs a whole new restructure and a understanding of what customer service and commitments to the customer means. Their dialect needs alot of help maybe quit outsourcing per country needs?? I am thinking Class Action Lawsuit if Nokia don't change, most will take on consignment that might help.......don't know.
I would go for Class Action Lawsuit if I knew how to do that.
I will never buy anything from Nokia online nor their phone sales. The worst experience I have ever had - charges on my credit cards and I have to wait 3-5 business days those charges to be removed. That company is so bad.

cenwesi 2009-12-01 20:04
Re: Nokia.com N900 orders/Pre-orders
 
ooh mine....after the newegg debacle i ordered from nokiausa.com 11/27/09 and got it 11/30/09.

SSL2007 2009-12-01 20:09
Re: Nokia.com N900 orders/Pre-orders
 
I am glad you were so lucky. I placed my first order on 11/27/09, after working hours and I got a message something about authorization issues. Order did not go through - my PayPal card was deducted by Nokia. It took me few hours to get though Nokia sales people and revert funds. Today I placed order twice, over the phone, using two different credit cards and same story - cards did not go through and even supervisor did not tell me why. She said it was confidential information why al those 3 credit cards would not go through. What a crap. But I am glad for you that you did not have to go through that nightmare.

renneville 2009-12-01 20:15
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by SSL2007 (Post 403409)
I am glad you were so lucky. I placed my first order on 11/27/09, after working hours and I got a message something about authorization issues. Order did not go through - my PayPal card was deducted by Nokia. It took me few hours to get though Nokia sales people and revert funds. Today I placed order twice, over the phone, using two different credit cards and same story - cards did not go through and even supervisor did not tell me why. She said it was confidential information why al those 3 credit cards would not go through. What a crap. But I am glad for you that you did not have to go through that nightmare.
I placed my order on 09/20/09. Now, over 2 months later, I still can't get the N900.

SSL2007 2009-12-01 20:20
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by renneville (Post 403417)
I placed my order on 09/20/09. Now, over 2 months later, I still can't get the N900.
at least Nokia did not charge your credit cards while sending e-mails that orders did not go through :-)

chipata 2009-12-01 20:44
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by cenwesi (Post 403399)
ooh mine....after the newegg debacle i ordered from nokiausa.com 11/27/09 and got it 11/30/09.
Hi,

my orders keep failing on the online store regardless of which credit card I use. Did you do anything special to get your order to process?
thanks

SSL2007 2009-12-01 20:46
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by chipata (Post 403484)
Hi,

my orders keep failing on the online store regardless of which credit card I use. Did you do anything special to get your order to process?
thanks
I did the same from Nokia USA website and twice over the phone - all 3 credit cards failed but Nokia did charge all of them. Now I have to wait 3-5 business days to get my money back.

deadmalc 2009-12-01 21:02
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by SSL2007 (Post 403492)
I did the same from Nokia USA website and twice over the phone - all 3 credit cards failed but Nokia did charge all of them. Now I have to wait 3-5 business days to get my money back.
I would think the money hasn't been taken, but only locked.
If it has actually been taken for goods that haven't been shipped Nokia will be in a lot of trouble.
(Auth takes 3-5 days to expire, whereas a refund is fairly instant)

SSL2007 2009-12-01 21:05
Re: Nokia.com N900 orders/Pre-orders
 
That is correct, but at the end, regardless how Nokia handles money - I am in minus $613.13
I guess, I rather pay extra and buy from EBay.

renneville 2009-12-02 00:41
Re: Nokia.com N900 orders/Pre-orders
 
Quote:
Originally Posted by SSL2007 (Post 403428)
at least Nokia did not charge your credit cards while sending e-mails that orders did not go through :-)
Oh yes they did. I was charged three times. :)


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