Re: shop.nokia.co.uk cancelled my order - UK
 

You can use the cards, the usual way this goes is that the merchant tries the transaction, the card company don't pay immediately, check that it's genuine, flag it as OK, the merchant tries again, it all goes through. This is normally a quick and mostly automated process (when this first happened on Monday I had an automated call to my mobile to verify the charge).

The problem here is that while everyone else responds to a delayed authorisation by waiting and trying again, Nokia respond with "ZOMG!! AWOOGA! AWOOGA! CANCEL! PANIC! ARGHH!"

Figuratively speaking, of course.

Re: shop.nokia.co.uk cancelled my order - UK
 

What sucks is they say on the phone that they have run out of stock so the re-order after a cancelled pre-order due to card decline now has to wait for stock which is expected in a week's time before it gets processed and shipped. It does seem Nokia's retail has been very underprepared for this release.

Re: shop.nokia.co.uk cancelled my order - UK
 

any chance of sharing the discount codes please.. £500 is a bit steep.

Re: shop.nokia.co.uk cancelled my order - UK
 

anychance of sharing the discount codes?

Re: shop.nokia.co.uk cancelled my order - UK
 

there are no discount codes valid now, only people who had lost 1, 2 (like me) or 3 discount codes due to their CreditCard handling fiasco, they got offered a single 15% (ONLY over the phone) discount, after big complaints.

This was only done to soften the financial blow caused by their mid 17th century ordering system.

So basically, if you didn't have an order with a discount on it, you'll have to wait till a new discount code comes around. Or buy a different, cheaper phone.

Re: shop.nokia.co.uk cancelled my order - UK
 

No discount codes available now. They were released last month for a limited period only.

Re: shop.nokia.co.uk cancelled my order - UK
 

From Nokia 'Care' today

we would like to apologize for the inconvinience. Some of the preordered products were disabled by our system due to the large number of orders filed for our Nokia N900, however, rest assured that your last order is being processed at the moment and the only thing that we are waiting for is the shipment confirmation. Thank you very much for understanding Rod, and may you have a very pleasant evening!

Aside from knowing how to spell inconvenience, I suppose its a spark of hope.

Anyone else had contact with shop.nokia and can share what they have been told?

Re: shop.nokia.co.uk cancelled my order - UK
 

They told me by the end of next week. The N900 goes on general sale next Friday.....(UK)

Re: shop.nokia.co.uk cancelled my order - UK
 

Yes, it'd be a good idea to pre-emptively auth the transaction.

Trouble is, you don't know which day Nokia will be ready to ship and try the transaction! If you've only got 2 days grace, that's a lot of regular phone calls to the card company.

Info: My card is a Lloyds TSB "Airmiles Duo" Mastercard/American Express combo. Don't ask, I didn't ask to be "upgraded" to it :rolleyes:

When I called and was put through to the anti-fraud dept to remove the block, I was told they don't block transactions again for 1 month after the call.

Re: shop.nokia.co.uk cancelled my order - UK
 

If it's going to be in shops next Friday, to be honest it's probably quicker to go to a shop than wait for standard delivery if your phone isn't already "shipping" by now.

Re: shop.nokia.co.uk cancelled my order - UK
 

so no body heard anything again??

Re: shop.nokia.co.uk cancelled my order - UK
 

yesterday when i called, they said a week before they get new stock

Re: shop.nokia.co.uk cancelled my order - UK
 

I recived this email. It made me more angry as they did not answer my question to why I was told they had stock and this will only delay things by one day. Its almost as if they did not read my messgae saying my order was cancelled.

Thank you for contacting Nokia Care. We appreciate you choosing Nokia as your preferred device.

I hope everything is well. With regards to your email about the status of your order. We have checked this and we do apologize for the delay for the shipment of this product. We are doing our best to have this order delivered in a timely manner but due to large volume of order which was made way back September we tend to prioritized this customers. We will send you an email confirmation regarding the shipment.

Please don't hesitate to contact us again if you have any further questions.

Thank you for contacting us.

Re: shop.nokia.co.uk cancelled my order - UK
 

Merely as a datapoint - ordered the 20th Oct, order was not cancelled, and UPS says my n900 has just left barking, and is scheduled for delivery on the 30th.
(total of 271 quid for n900 and battery when discounts come throug)

Re: shop.nokia.co.uk cancelled my order - UK
 

Same here SpeedEvil.

Re: shop.nokia.co.uk cancelled my order - UK
 

Any discount codes anymore?

Re: shop.nokia.co.uk cancelled my order - UK
 

Topcashback are offering 12% plus a discount code, but the discount code that they offer excludes the N900, soz.

Re: shop.nokia.co.uk cancelled my order - UK
 

yh but peeps who ordered the saturday just gone got theres weds and yesterday... WTF

Re: shop.nokia.co.uk cancelled my order - UK
 

just got this!

"Thank you for contacting Nokia Care. We appreciate you choosing Nokia as your preferred device.

I hope everything is well. Regarding your concern your order is still in pending status for order verification.
You will receive an email confirmation once the order has been shipped.


Please don't hesitate to contact us again if you have any further questions.

Thank you for contacting us."

Tell me sumat i don't know....

Re: shop.nokia.co.uk cancelled my order - UK
 

Tell me about it. I called up/emailed and asked them why the delay. I had a pretty good idea that it was the battery I ordered, which was out of stock. They assured me that it wasn't the reason. Funny thing is, as soon as I got the shipping email I checked the battery stock and suprise suprise it was now in stock. Others on here also came to a similar conclusion. Emailed again to express my disatisfaction so will see if further up the chain of command things improve comms wise. Meantime got a weekend to obsess over whether the N900 I resieve will be faulty or not.

Dont get me wrong the CS reps are courteous enough they just dont provide accurate info. Which in the end may not be completely their fault.

Re: shop.nokia.co.uk cancelled my order - UK
 

I was in the same situation so yesterday lunchtime I gave them a call and pointed out that their terms state:

And argued that they shouldn't be making me wait for the battery and... amazingly... within a couple of hours it was shipped (including the battery). Having fun playing with it now - just need to work out what to do about the stuck pixel :(

Re: shop.nokia.co.uk cancelled my order - UK
 

It is all a bit messy. After ordering again yesterday I today received an email from Nokia care (almost 56 hrs after I emailed them and had reorderd) again confirming that all was ok. I emailed them back stating that it was not and informed them that I had to reorder and gave him the new order number. I then received this response.

"With regards to your email we have checked this and we do apologise for the delay. We are going to monitor this order and call the attention of the proper department to have this order checked"

Let's see what happens now.

Re: shop.nokia.co.uk cancelled my order - UK
 

They wouldn't admit it was the battery, they kept saying I was later in the que. I said how is that even possible when people who had ordered a week ago were already recieving their devices. Anyhow sent an email similar to your statement and a few hours later the battery came in-stock and the shippment was sent, battery included. I should have got express shipping and maybe I would have it for the weekend. I can wait until Monday, I have sooo many things to sort out. Including the maemo dev environment. if you chose to do so, hope you get yours repaired or replaced swiftly. If I have to get mine repaired I think I will lose it with Nokia.

Re: shop.nokia.co.uk cancelled my order - UK
 

So, my latest news.

I still have a £1k hold on my account from the cancelled order
shop.nokia.co.uk have no idea about how to fix this, I was directed to Nokia Care who totally and *utterly* failed to actually engage brain into gear and listen, and instead, repeatedly insisted that the order number was cancelled and that if I wanted to place a new order (which at no point did I mention), that I should ring NOS.

AAAAAAAAAAAARGH.

In addition to this never ending nightmare, they have no idea when my order "which will ship on the 25th, no worries mate, we've got plenty in stock!" will ship.

I've written up my complete story and will be giving it to the highest point on the phone tree that I can reach on Monday. This is just a total farce.

Re: shop.nokia.co.uk cancelled my order - UK
 

Just thought i would check with the CC peeps about authorization... they only hold the authorization for 7days. so make sure u do it again by monday just in case!!!

Re: shop.nokia.co.uk cancelled my order - UK
 

Here's hoping that the incompetents can actually take my money this time instead of just pretending it failed...

Re: shop.nokia.co.uk cancelled my order - UK
 

i 2nd that!! but heres hoping batch 2 has no faults

Re: shop.nokia.co.uk cancelled my order - UK
 

Thanks. Hope yours is ok. I'm not sure whether to return it or not - especially not until the channel is flooded with the things and Nokia can manage a sensible turn-around time for a replacement. The pixel is sticky rather than stuck so for much of the time it's invisible. I notice that other people have the same problem :eek:

Re: shop.nokia.co.uk cancelled my order - UK
 

I'd think sooner rather than later, so you don't get a refurbished device

Re: shop.nokia.co.uk cancelled my order - UK
 

Update for those on the 2nd Pre-order as Nokia UK just called it. Just spoke to Karl at Nokia UK. regarding the progress of my order. At first he just said "I don't know" then he said "maybe next week" :-(

Re: shop.nokia.co.uk cancelled my order - UK
 

Thanks for the update Duffer.

Anyone else heard anything?

Re: shop.nokia.co.uk cancelled my order - UK
 

I've just spoken to Chris (I think) and was told very definitely that it would be shipping this week. He wouldn't be any more precise than that, but I pressed him gently and he was adamant that they were getting stock in and it would be shipped this week.

Take that as you will :-)

Re: shop.nokia.co.uk cancelled my order - UK
 

ewan, thanks. I will take that with a pinch of salt. They seem to have shown their weak points in this whole pre-order cancel, reorder debacle. I am worried they will mess up again with credit card auth.

Re: shop.nokia.co.uk cancelled my order - UK
 

I'm sure they'll respond the same way if it doesn't go through first time. I've been attempting to head that off by ringing Barclaycard periodically and warning them that this might be about to happen, and that they should just pay it.

Re: shop.nokia.co.uk cancelled my order - UK
 

Then again, someone called Chris told me my (3rd) order with them would definitely ship last Tuesday at the time I placed it, and the next day someone else told me that was false and they didn't know when it would be ready.

They can tell you an order is ready to ship immediately when you place an order, and it turns out to be untrue...

Re: shop.nokia.co.uk cancelled my order - UK
 

Got told this morning should ship this week.

Re: shop.nokia.co.uk cancelled my order - UK
 

I wonder how many chris's there are. When i called up, I spoke to a Chris too and he said in a pretty irate tone that it will be shipped this week and could not provide any more precise information. I asked if that means I can assume that it will arrive by Monday, he said don't put words in my mouth.

Re: shop.nokia.co.uk cancelled my order - UK
 

If he's getting that upset it's probably just the one Chris. You've got to wonder how few people they have on the phones if we're all getting the same guy though.

Re: shop.nokia.co.uk cancelled my order - UK
 

Not many.

I've spoken (many times) with Chris, a few times with Karl. I think I've spoken with two other people too, one of whom was a woman.

Back on topic, "we don't know when it will ship"...

That HD2 is looking more and more alluring.

Re: shop.nokia.co.uk cancelled my order - UK
 

Sure, that's what they said last week too. And let's not bring up the saga of the 9th, 19th, and 23rd (it was the 24th, for those of us who were lucky to actually have it ship..)