maemo.org - Talk - Jolla Tablet Refunds (latest developments)

It's their official support desk. You can find links to it on their site, like here:
https://jolla.com/support/

or you can go straight there:
https://jolla.zendesk.com.

I got an unhelpful reply this time from Jolla.

"At this point, we are not accepting any changes to contact details. Not until the frontend solution is up and running.

Your best bet is to, therefore, stick and stay with us on the Jolla Blog.

We realize this is not ideal, however, the frontend solution will enable you to provide an alternative/current email address for futher correspondence and it will be linked with your original backer email address in our backend to ensure/enable proper validation."

Makes no sense to me. How can this "frontend solution" confirm it is me if I can't access my email when/if this occurs?

gerbick

2016-03-03 14:06

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by ZogG (Post 1500523)

I wonder if those who got refund from credit card company would get extra refund from Jolla twice and how Jolla would check it.

I would think that via a separate system, the transactions that were overturned and paid back are a known entity. One would think that they've planned to ensure that no double dipping is allowed here.

mosen

2016-03-03 14:53

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by lancewex (Post 1500522)

Did your order ever have the status of "bought" on Yoybuy?

No, it was always,"awaiting Purchase" (by yoybuy).
Then yoybuy changed status to "Item not deliverable" then "refunded" in first case and in second case they informed me that the seller wanted more money and asked if i would like to pay. When declining, status changed to "refunded" also.

Yoybuy is not to blame. they brought flawless service.
Only the 12h time difference hit me, i always contacted them when it was night over there causing some latency.

tommo

2016-03-03 16:12

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by gerbick (Post 1500530)

Think they are planning to make single dipping as hard as possible :p

Drekkie

2016-03-03 16:39

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by ZogG (Post 1500523)

I wonder if those who got refund from credit card company would get extra refund from Jolla twice and how Jolla would check it.

I'm sure they would speak up immediately and tell jolla, especially the people who were so critical about jolla's integrity during the campaign. Especially the anti-scam crusaders. Now they could really demonstrate their moral highground in deeds.

gerbick

2016-03-03 17:22

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by Drekkie (Post 1500543)

I truly doubt this. Sorry. But if it benefits a person unfairly, they'll oft rationalize it as "they're a big company" or "they've scammed others in the past" and silently keep it and call it a day.

Human nature is odd that way. Critically scrutinize everybody else, apply lesser rules to themselves.

Dave999

2016-03-03 17:31

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by gerbick (Post 1500548)

Yes, that is the reason why this refund is so important. It's not the money.

pichlo

2016-03-03 17:45

Re: The Future of Jolla's Tablet

Quote:

Originally Posted by gerbick (Post 1500548)

I have heard claims that the Americans do not understand irony.
I do not like stereotypes like that but your post proves it :)