dreadnought |
2009-11-20 11:18 |
Re: N900 UK Networks
Quote:
Originally Posted by noobmonkey
(Post 383772)
They've removed the exclusivity part from their pages now, so i assume they could be done for false advertising... If any lawyers are really bored - have we got a case? :) hehe
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I'm sticking with MPD because I can't afford to pay for a SIM-free handset at the moment, but that's my lot with them, I would not recommend them to anyone else and if anyone asks me to recommend online sellers I will point them in a different direction (emobiles etc).
I don't think Nokia/MPD realise how much damage they are doing to their company when they mess around early adopters. Statistically we are a very small part of their revenue, but in terms of word of mouth we are probably their most important customers. We are exactly the people who will act as advocates for the brand, pass on recommendations to friends/family. I'm sure for many of you it's the same, you are the geek that everyone turns to when they need advice about which laptop/MP3 player/phone to buy. If a company or shop do something to really annoy me, then I won't recommend them to anyone else.
I think the problem with Nokia is that they have this organic approach to customer relations and brand loyalty, they think everything can be done through blogs, forums, twitter, meet-ups and the like, but they are very poor at communicating direct information to the people who buy their products. I know people who work in the industry and they concur, they find its much easier to get direct information out of Samsung and LG than from Nokia.
The point is brand loyalty is not like family loyalty, we can pretty much forgive our family everything but we are very fickle when it comes to brands (and so we should be). One or two screw ups and that's our lot, we move on and find some other brand who meet our needs. Nokia/MPD/Nokia flagships etc don't seem to understand this.
Ok, rant over, I'm just super pi55ed that I'm not going to be getting my phone from MPD for another two weeks...;)
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