maemo.org - Talk - shop.nokia.co.uk cancelled my order

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maemo.org - Talk (https://talk.maemo.org/index.php)

- Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)

- - shop.nokia.co.uk cancelled my order - UK (https://talk.maemo.org/showthread.php?t=34959)

Venomrush

2009-11-24 10:36

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by Duffer (Post 388438)

My order was declined yesterday (Mint). I just had total point blank refusal from Chris at Nokia UK to give me (1 code) 15% discount.

I told him this was completely unacceptable he just said and I quote "If I could I would"

Chris, the sale guys won't have the necessary 'override' to reapply the codes.
Ask for their supervisor

Fargus

2009-11-24 10:39

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by ewan (Post 388430)

The declining the transaction isn't really the problem, and not what I was referring to as 'incompetence'; it's something that happens pretty routinely for online orders for expensive electronics. The problem is that Nokia know that, and should behave as other retailers do and simply hold the order pending authorisation, which usually only takes a few minutes to sort out. What they did was to completely lose the plot and cancel the order outright. That's what I'm calling incompetent, and it is.

This depends on the reason that the CC company has given for declining. If they indicate a fraud rather than an onhold authorisation it is purely the good will of the vendor to allow you to continue.

An Aside...
From what I hear via more direct routes, there is a problem coping with the sheer volume of processing. Not something that should be used as an excuse by maybe remember that when on the phone?

custard

2009-11-24 10:42

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by mardibloke (Post 388425)

mardibloke quidco
cgarvie 3 codes
jimus no discounts
ewan 1 code
zaheerm
jimcon 3 codes
daver53 3 codes
jjx 2 codes
Caprio
open-collar 1 code
custard 3 codes
pancro
shaksta 3 codes
hass 2 codes
netweaver 2 codes
derrickj 1 code

+16

Watchdog form takes 5 mins to complete. Could even be a TV star from it

Venomrush

2009-11-24 10:45

Re: shop.nokia.co.uk cancelled my order - UK

Has anyone managed to get the supervisor's name who said they'll reapply the discount?

ewan	2009-11-24 10:46

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by Venomrush (Post 388437)

It is true.
Everyone I know whom have been asked to call back all used 2 codes or more.

I had just the one discount code (and no cashback arrangements) and I had that email. It's not true.

charlie

2009-11-24 10:49

Re: shop.nokia.co.uk cancelled my order - UK

Ordered early Oct
Contacted on 28th Oct by Nokia to "authorise" order, cancelling the original one and creating a new order with a manual 15% discount applied
Order cancelled yesterday when the CC transaction was queried

When calling Nokia UK, has anybody spoken to anyone other than Chris? Surely he can't be the only person answering the calls!

custard

2009-11-24 10:55

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by charlie (Post 388471)

Ordered early Oct
Contacted on 28th Oct by Nokia to "authorise" order, cancelling the original one and creating a new order with a manual 15% discount applied
Order cancelled yesterday when the CC transaction was queried

When calling Nokia UK, has anybody spoken to anyone other than Chris? Surely he can't be the only person answering the calls!

I talked to the supervisor David - no discounts available

ewan	2009-11-24 10:56

Re: shop.nokia.co.uk cancelled my order - UK

I've just re-ordered with the discount.

shaksta

2009-11-24 10:59

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by custard (Post 388480)

I talked to the supervisor David - no discounts available

Yeh I spoke to David last night too...got told that no discount codes were available to apply onto the new order. But he said he would take it further and call me back today. He told me that others who had called with the same scenario had been told the same thing. But he said he would call me if things change, which I very much doubt.

shaksta

2009-11-24 11:00

Re: shop.nokia.co.uk cancelled my order - UK

Quote:

Originally Posted by ewan (Post 388483)

I've just re-ordered with the discount.

HOW? Please give more details.

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