Originally Posted by huntr77 (Post 372290)

Ok, so i'm a UK pre-order customer. I just called the online shop support line and asked them when my order will be shipped and an American sounding operator said by the 19th November.

I asked why hasn't it shipped already when Nokia had sent a worldwide press release yesterday saying that orders had shipped. She seemed to have no idea what I was talking about and repated the the product will ship by the 19th Nov.

I then asked why my order details screen on their website said ship qty: 0 and backordered: 0. She repeated robotically that the only information they have is that pre-orders will be shipped by 19th Nov.

Well thats my contribution. I'm seriously holding back at having a rant at call-centre operators but what are you gonna do?

Originally Posted by eikido (Post 372296)

Excellent!
Better than China:D!

eikido

Originally Posted by eikido (Post 371088)

damn, nokia sweden announced they will hold on shipping the units for now because of the operator 3 and sim card issue. now what

Originally Posted by nymajoak (Post 372308)

Welcome. :)

And I agree. From a customer perspective it is indeed a tad annoying to have to wait several weeks for a product just because other customers have problems with it. However, according to Mobil's quote, Klas Ström said they would probably delay the delivery, so it is not definite. I can understand they do not want to deliver to Three customers and I see it is a problem since they can't in all cases know which customers have which operator..

Originally Posted by McChicken (Post 372331)

I am one of those who will not get my long awaited N900...it sucks but I can understand Nokia, the N900 have to work with all operators...period

Originally Posted by thiswayup (Post 372322)

Just had this through for all the MPD customers put there :) Only six sleeps to go :)

Hi



We have added the PAC code to the order. The status will remain as is until the handsets come into stock on 16th.



Regards







Mobile Phones Direct Ltd
Unit 36 Mall Marlands
Southampton
SO14 7SJ

Tel: +44 (0)845 470 4000
Fax: +44 (0)845 470 4100
email: webshop@mobilephonesdirect.co.uk

Originally Posted by mchu6am4 (Post 372382)

Its so disappointing Nokia can't get anything right....its been released/shipped should mean the customer can get it straight away...not weeks later!!!! :(

Originally Posted by TA-t3 (Post 372402)

I'm interested in which companies you are familiar with that are able to get tens of thousands of devices out of the door the first day the shipping starts.

Originally Posted by nymajoak (Post 372308)

However, according to Mobil's quote, Klas Ström said they would probably delay the delivery, so it is not definite.

Originally Posted by clob (Post 372392)

Have you heard of any other country than Sweden where they have the operator "3" and is going to delay (until the sim problem is fixed)?

Originally Posted by twoboxen (Post 372403)

Apple. (no, not a fanboi)

Originally Posted by Shaichico (Post 372339)

By the way did anybody attend that chat with Nokia Sweden on the Mobil.se site and what was the outcome of that chat session? Was there a question about why the delay to Sweden, everything mentioned about the shipping to Sweden seems to be here-say!

Originally Posted by buan (Post 372407)

I hope so, but in the following quote from the (same) article on mobil.se he goes on to state that he hopes people will understand that Nokia Sweden will wait.



Informing customers that the N900 doesn't work yet with 3 is enough IMO, and so far shop.nokia.se has done just that, and have ensured people that the N900 will ship without the update. I'll believe it when I have my N900(:s) in hand or when I can track the shipment.

The post on Nokia's official blog, Nokia Conversations leads us to believe that the N900 will still ship, and that the update for the 3 SIM:s will be released later.



And by the looks of it, Nokia has not made the decision to hold back the deliveries of the N900 in other affected countries..

I wrote to shop.nokia.se yesterday informing them about the bug in question (5315), the statement made in the article, and that I want them to send the device to me without the 3 SIM update. I haven't received a reply yet, but I'll report back when I do.

Originally Posted by Fargus (Post 372419)

My understanding of Apple's logistics is the same as for Nokia - the factory ship to staging points then once the mass has accrued it is then shipped to distributors. The difference here is that Nokia announced when it was shipped from the factory as opposed to further down the line when shipped from Distributors.

Originally Posted by Footballdt23 (Post 372404)

mpd said on or b4 the 17th woohoo.

Originally Posted by buan (Post 372421)

It hasn't happened yet. It is taking place this friday @ 1500. Friday the 13:th.. Oh, my.. *Shivers* :D

You can ask the questions you want answered on this page: Chatta med Nokia på fredag kl 15

Originally Posted by twoboxen (Post 372428)

What apple does really well is releases. They hype properly (both by letting the community stew and by hosting events that run really well. Contrast their events with the T-Mobile/Motorola debacle). They give a date, and (for the most part) hit it. There are enough devices in ALL the Apple retail stores to motivate shittons of people (*****s?) to wait in line to buy ON THAT DAY.

I think a lot of what Apple does is bad (same with pretty much every corporation FWIW), but other companies should do their best to follow Apple's lead on how to release a product.

Originally Posted by amer19 (Post 372425)

Originally Posted by TA-t3 (Post 372402)

I'm interested in which companies you are familiar with that are able to get tens of thousands of devices out of the door the first day the shipping starts.

Originally Posted by Fargus (Post 372434)

I think that's roughly in line with what I said?

Originally Posted by amer19 (Post 372425)

Originally Posted by twoboxen (Post 372441)

I guess I misread your post. It seemed like you were suggesting that they waited for critical mass to accrue (whenever that happens). I'm suggesting that they set a date, and pump out as many devices as they can to retailers before and up to that date. See the logical difference that I read? Either way, we're on a similar page :)

Originally Posted by buan (Post 372440)

What immediately springs to mind regarding a successful launch is Apple, and the launch of the iPhone 3G here in Sweden. No pre-orders were possible, but it was available the exact minute Telia and Apple said it would be. Telia's servers went on their knees as expected due to the demand, but I got one from the first batch.

Originally Posted by twoboxen (Post 372403)

Apple. (no, not a fanboi)

Originally Posted by twoboxen (Post 372428)

What apple does really well is releases. They give a date, and (for the most part) hit it.

Originally Posted by Fargus (Post 372438)

Have you seen what happens when you hit the buy online though?

Don't worry, it's not serious, but it looks like the product you've requested isn't available.

Try using our search to find what you were looking for.

Or you can click the link below to go to our home page

Nokia UK Online Shop Homepage

Originally Posted by jsa (Post 372458)

I really have hard time seeing why this has been the "most screwed up" product launch. When the product was announced, it was expected to be available in October. Then Peter informed that it had been delayed to November so that they can further refine the software according to the feedback by the 300 Maemo Summit participants. He said there would be an announcement when it ships.

And that's exactly what has happened. All that information above has been public and available here in talk.maemo.org, it has just been buried under these 6000 friggin' posts about the delay.

Originally Posted by mak (Post 372444)

what country?

Originally Posted by TA-t3 (Post 372447)

I suspect that in the case you describe they had already been shipping devices from the factory to the shops over a period of maybe weeks already.

Originally Posted by w00t (Post 372466)

Gadget lust does strange, strange things to people. It really isn't healthy, but I've gotten absolutely nothing done since I made my preorder, and I don't expect I will until I recieve it.

I've been too busy refreshing t.m.o, and watching my RSS feed reader for any news on anything anywhere else.

(And I really mean anywhere. I have about 6-10 feeds just concerning maemo stuff, not including further feeds from twitter stuff... :()

Originally Posted by jsa (Post 372458)

I really have hard time seeing why this has been the "most screwed up" product launch. When the product was announced, it was expected to be available in October. Then Peter informed that it had been delayed to November so that they can further refine the software according to the feedback by the 300 Maemo Summit participants. He said there would be an announcement when it ships.

And that's exactly what has happened. All that information above has been public and available here in talk.maemo.org, it has just been buried under these 6000 friggin' posts about the delay.