Re: shop.nokia.co.uk cancelled my order - UK
 

I spoke to a number of different people/departments over at Abbey this morning. But one of them gave me a pretty definitive explanation (which I'm inclined to believe) that pre-emptively flagging a particular future transaction (even if I defined the exact amount) would not be possible, as it's the "system" that deals with it, not them.

And said it would be fairly probable that the third attempt from Nokia (probably next friggin' week again), should go through fine, due to my having accepted the security checks of my two previous Nokia cancelled orders/charges.

Re: shop.nokia.co.uk cancelled my order - UK
 

UPS parcel tracking now working for order from ups's website

Re: shop.nokia.co.uk cancelled my order - UK
 

Lucky devil :-)

Re: shop.nokia.co.uk cancelled my order - UK
 

Did you pay the £9.99 express delivery?

Re: shop.nokia.co.uk cancelled my order - UK
 

my order was canceled today and i cant re order as nokias server has gone down :-(

Re: shop.nokia.co.uk cancelled my order - UK
 

yes i did go for express

Re: shop.nokia.co.uk cancelled my order - UK
 

Hi mate,

It's not a problem with Nokia sever. I had the same problem this morning and I solved it deleting my account and creating it again.

I recommend you to do the same.

****ing NOKIA UK ONLINE!!!!

GL.

Re: shop.nokia.co.uk cancelled my order - UK
 

Mines trackable also ! I'll need a new F5 key later I think !

Re: shop.nokia.co.uk cancelled my order - UK
 

Do you think that if I order now, there will be a good chance that the N900 will be ship on Friday?

Does this bank problem is for everyone or it is just a matter of bank company?

Re: shop.nokia.co.uk cancelled my order - UK
 

Thank you for shopping at Nokia UK Online Shop.

The following item/s that you ordered was shipped on 2-12-2009 from our warehouse. I used barclaycard and the payment only went through because i rang them up to authorise it again, they say the authorisation only lasts 2 days

Re: shop.nokia.co.uk cancelled my order - UK
 

So whatever the bank is, we have to ring them (The branch?) to authorize the transfert?

Re: shop.nokia.co.uk cancelled my order - UK
 

they took my money and say my order is canceled due to incorrect details, don't think so when they got my money

Re: shop.nokia.co.uk cancelled my order - UK
 

yea u need to have the payment authorised before with bank/Ccard, as nokia just seem to cancel order instead of waiting for authorisation

Re: shop.nokia.co.uk cancelled my order - UK
 

cheers mate!

Re: shop.nokia.co.uk cancelled my order - UK
 

Well mine was! CC say payment gone through

Re: shop.nokia.co.uk cancelled my order - UK
 

From UPS: Your package is on time with a scheduled delivery date of 03/12/2009.

Re: shop.nokia.co.uk cancelled my order - UK
 

when did you order. is this your 1st order

Re: shop.nokia.co.uk cancelled my order - UK
 

Status: In Transit - On Time

:D

Re: shop.nokia.co.uk cancelled my order - UK
 

Mine also :D

Re: shop.nokia.co.uk cancelled my order - UK
 

am glad you lot got yours today but posting the tracking on this post just make me feel worse :( I dont know how much longer I will have to keep on ordering for. My bank thinks Nokia is mad and do not understand why they do not just take the money. Told them why but still only say they can only valadate it for one day at a time. Looks like I will be bugging lloyds and they may still cancelle again :(

Re: shop.nokia.co.uk cancelled my order - UK
 

I do feel for you and hope you get it sorted soon mate :-/

Re: shop.nokia.co.uk cancelled my order - UK
 

mines same . got cancelled and reordered 2 times well fooked off:mad:

Re: shop.nokia.co.uk cancelled my order - UK
 

Thanks. On the phone they were saying a week again. I do hope this is not right and I get a nice email tomorrow. I have never had someone on the other end of the phone speachles before till today. I think this guy sort of knew what he was saying was not helping and could see the point. but still would not say sorry and not give any reason why they cancell without calling. When they put me through to someone else they said it is not them its all done by the computer so they can not stop this from happening. Says he will give me a call before it happens again but dont know how true this is.
I think that they may have a scrip that they read from titled what not to say to a angry customer and say all this stuff to you just to make your experiance with them more rememrable.
At the end he was snappy and says well do you want ordered again and call this number to ask why we do things like this. I so much wanted to say NO but I am angry because I want this phone.

Re: shop.nokia.co.uk cancelled my order - UK
 

I don't know if this helps at all, but it was looking as though everyone with a problem had used a credit card, the people with debit cards all seem to have been OK. If you've got a choice it might be worth considering using a different card.

Re: shop.nokia.co.uk cancelled my order - UK
 

I think I may have to in the end. I really do not like getting things on my DC as I have had problems in the past with tickets and things like that. CC gives you so much more protection if you have any faults. Lost over £100 on a web page once that went into Liquadation. Not that Nokia will be doing that but there is much more protection on a CC than a DC ( This may be why am having a problem lol )

Re: shop.nokia.co.uk cancelled my order - UK
 

First email at 11:05 yesterday, just got second email to say shipped, and status is updated on shop.nokia. I had selected standard delivery


Thank you for shopping at Nokia UK Online Shop.

The following item/s that you ordered was shipped on 3-12-2009 from our warehouse.

Re: shop.nokia.co.uk cancelled my order - UK
 

As far as the debit cards, I can confirm this, my order went through first time (triple discounted at 306GBP.. )

Though there was some oddness as the 306 quid appeared as a difference between "balance" and "available balance" for three days, when the shipping was taking place, then disappeared (my "available balance" went back up) for two days, then the money got transferred out all at once, with a transaction date one day later than the actual date! Apparently e-commerce is hard! :D

Re: shop.nokia.co.uk cancelled my order - UK
 

anyone got any news today as to when the orders that were cancelled again would go through?

Re: shop.nokia.co.uk cancelled my order - UK
 

nope .already put my order in again for 3rd time on same card. was debating wether to put it on debit card and go to back of queue again.

Re: shop.nokia.co.uk cancelled my order - UK
 

I was getting worried that my order had been cancelled again but at about 6pm last night I got my shipping email and my N900 is now in Barking ... Will be with me in Belfast tomorrow and my maemo discovery begins :)

Re: shop.nokia.co.uk cancelled my order - UK
 

Order yesterday and I got the mail today about my order to be process :)

Re: shop.nokia.co.uk cancelled my order - UK
 

I got a new email today and so far not cancelled and the cash is pending from my account. does this meen that it will all go through this time. I really hope so :D In ballance it is notthere but its no it has gone from available credit. Have lloyds giving the go ahead this time. Plz :D:D:D

Re: shop.nokia.co.uk cancelled my order - UK
 

yes should do

Re: shop.nokia.co.uk cancelled my order - UK
 

My order was shipped.
Ordered yesterday should receive it on Monday :)

Re: shop.nokia.co.uk cancelled my order - UK
 

Got mine today.

Mic work fine :)

Re: shop.nokia.co.uk cancelled my order - UK
 

Congrats! Mine's en route too! (finally).

Re: shop.nokia.co.uk cancelled my order - UK
 

those of you who orderd from this store in the UK, how long roughly have you been waiting since you hit the buy button on the site ?

cheers,

Re: shop.nokia.co.uk cancelled my order - UK
 

Well ordered on the 3rd and received it today 7th at 3pm by ups. Well chuffed

Re: shop.nokia.co.uk cancelled my order - UK
 

Well! The email that said I would receive my N900 on 5.12.09 was apparently wrong!

According to UPS tracking On 3.12.09 my n900 sat in Barking, Essex for 12 whole hours. What a waste of a good (?) Nokia. Delivery date also changed to 9.12.09.

Then at 4.23 am on Friday 4.12.09 my n900 left Tamworth at 4.23am. Where is it now?? I haven't the foggiest idea as that was the last entry on UPS tracking site! presumably it left Tamworth for the Liverpool - Belfast ferry....

I thought I would definately have it today but alas, no :(

Maybe tomorrow? Maybe wednesday? Or is it simply lost in transit? We will see.

Re: shop.nokia.co.uk cancelled my order - UK
 

Hey everyone,

sorry to bump this thread, but I wanted to ask where everyone received their phones from? is it shipped from the UK or Finland?

I'm asking because Nokia just canceled my order AFTER they took the money out of my bank account.

I've emailed them but I'm waiting for a reply.

The only reason I can think of that would make them cancel my order is that if they ship the phones from Finland, the whole volcanic ash airport closing might be a reason for them to cancel my order.

Anyone?

Thanks