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-   -   Mobile Phones Direct N900 Customers (https://talk.maemo.org/showthread.php?t=34964)

thiswayup 2009-11-27 08:35
Re: Mobile Phones Direct N900 Customers
 
Morning boys and girls,

So another week gone and no new info. Seriously considering binning this. Too many potential issues with this phone that I don't think I'll be able to sort out. I think this may have beaten my limited technical knowledge.

hallokitty 2009-11-27 08:59
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by thiswayup (Post 395373)
Morning boys and girls,

So another week gone and no new info. Seriously considering binning this. Too many potential issues with this phone that I don't think I'll be able to sort out. I think this may have beaten my limited technical knowledge.
Even if you could fix the problems, you shouldn't have to

dreadnought 2009-11-27 09:01
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Alex Atkin UK (Post 394976)
If true, Nokia really have no clue how to run a successful business. You cannot keep your resellers in the dark like this, its really unprofessional.

Do they really think any of us here will bother to pre-order next time round after this joke of a launch?

Don't they realise that we will look very very carefully at what other companies have available and consider Nokia as a last resort next time? Nokia will likely not have the advantage next time that they have now, so pissing us off is not wise.

I really wanted to like Nokia (never bought one of their products before), but this has been such a farce I really will have second thoughts when it comes to buying the replacement for the N900, as all trust in Nokia has evaporated, before I even have the N900 in my hands.

There is no excuse for this, MPD are the face of Nokia to a lot of us (that's what franchises are all about) as they run Nokia Retail. So them not knowing if they are on their arse or elbows reflects really badly on Nokia - they should keep their partners well informed and not make promises they cannot keep.

Right now I can't even unsubscribe from the Nokia mailing list, as it says my e-mail address was not found in the database. Funny, as its the exact e-mail address they keep sending press releases out to.
Amen to that. I am not going to cancel my order with MPD because I can't afford to buy the handset sim-free and I really want the T-mobile deal I got with them, but they will NOT be getting any of my business in the future and I will not recommend them and will post on any forum going to make it clear my experiences with them. It's important that people are informed.

When I was on webchat with them yesterday I brought up this issue of 'exclusivity' with them and the guy said they were only exclusive for contracts, not handsets. Hmm. I am pretty sure they did not word it that way in their original advertising of the product, though I would have to go back and check on that.

If it turns out that I get my handset on the same day that anyone can walk into a Nokia flagship/retail and do the same, I will be mighty annoyed.

maemojedi 2009-11-27 09:05
Re: Mobile Phones Direct N900 Customers
 
I got mines and it works flawlessly so i'd advise yo to get the device before you turn your back on it lol

thiswayup 2009-11-27 09:15
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by maemojedi (Post 395407)
I got mines and it works flawlessly so i'd advise yo to get the device before you turn your back on it lol
Get out of here then ;) this thread is for us poor unfortunate loons that ordered from MPD coz we're too poor/tight to pay for a handset :)

Is it good?

Alex Atkin UK 2009-11-27 09:16
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by maemojedi (Post 394993)
Nokia?

How is your choice of mpd Nokia's fault. Let us be extremely clear here.

NOKIA HAVE THE RIGHT TO A WINDOW OF EXCLUSIVITY

After all it is their product & as we all know they have used product exclusivity in the very recent past.

I sign into this thread occasionally just to see how many more mpd/nokia*retail* lies have been told. If you want your phone asap order with nokia. The real nokia.

If you want to wait then see carphonewarehouse / phones4u as it seems they may have it sooner then those retailers who "claim" exclusivity

Just my tuppence
The quotes below cover all the points I was going to make to reply to what you said.

Quote:
Originally Posted by DannStarr (Post 395006)
My beef with MPD is that I feel I was made to believe I was ordering from the real nokia.

They slashed it all over their website that they run the retail operation of nokia (or at least it gave that impression) and so it was my belief that they were truely going to be sending out the first phones, especially as they were the only ones stating exclusive delivery from their nokia warehouses. Very misleading advertising, the truth has only come out during this fiasco, and it must be very embarrassing for MPD.

If I have learned anything then it is to have a preorder on the go with anyone offering the product, first one to send shipping email wins, the rest get cancelled. If they turn up in store first then all pre orders get dumped and I pick one up first hand
Quote:
Originally Posted by dreadnought (Post 395402)
Amen to that. I am not going to cancel my order with MPD because I can't afford to buy the handset sim-free and I really want the T-mobile deal I got with them, but they will NOT be getting any of my business in the future and I will not recommend them and will post on any forum going to make it clear my experiences with them. It's important that people are informed.

When I was on webchat with them yesterday I brought up this issue of 'exclusivity' with them and the guy said they were only exclusive for contracts, not handsets. Hmm. I am pretty sure they did not word it that way in their original advertising of the product, though I would have to go back and check on that.

If it turns out that I get my handset on the same day that anyone can walk into a Nokia flagship/retail and do the same, I will be mighty annoyed.
Bottom line, I did not KNOW Nokia sold the N900 directly. The wording on the MPD website made it sound like they sold the N900 on behalf of Nokia in the UK, period. It was only later I realised Nokia did also sell the N900 directly both online and via their flagship stores.

Of course I wouldn't have bought the N900 directly anyway. I can't afford to buy it outright especially as I was getting a second T-Mobile contract next year WITHOUT a phone anyway, so this way I get the N900 really cheap.

But as others have said, its the lack of communication and clearly Nokia at fault as THEY put MPD in charge of 99% of their retail operations. You give a company exclusive use to setup a retail chain using your company name, you take responsibility for that companies actions.

As you so rightly point out, Nokia have a right to exclusivity. However they should make it perfectly clear what those terms are when telling MPD the date their stock will come in, not just leave them guessing. No matter how you look at this, Nokia are the ones who have caused it due to poor communication with everyone envolved.

stayloa 2009-11-27 09:47
Re: Mobile Phones Direct N900 Customers
 
Its definitely the lies that get me - if you don't know when you're getting it then just say you don't know!

I understand that Nokia get exclusivity etc, but if MPD get contract exclusivity, then its still unlikely they'll be beaten by Carphone Warehouse etc. I'm just going to sit it out - I'm another one in the T-Mobile camp. The deal just makes it too cheap to turn down. I'll wait, and maybe software issues will be fixed in the meantime. Looks like I'm stuck with Symbian for a little longer!

Still - you'd think as an official reseller in the UK, Nokia would treat MPD with some respect and keep them posted. I also don't get how different people from MPD seem to say such different things all the time. Anyone have an update from NFS yet? I'd be interested to see when they're expecting them in, as they're actually operated by Nokia!

edgedemon 2009-11-27 10:05
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by thiswayup (Post 395373)
Morning boys and girls,

So another week gone and no new info. Seriously considering binning this. Too many potential issues with this phone that I don't think I'll be able to sort out. I think this may have beaten my limited technical knowledge.
Morning
the community will be all over any issues like a rash and I too am absolutely steaming about not having the damn thing in my hand but hang in there.
In fairness to MPD, there is nothing else to say, they said Dec 3rd, and although I hate it, we are not there yet, and all the speculation is from us wanting the thing early.

Alot of people have this phone and have no problems with it, though it is not really a fully featured phone - just dont give up as you will regret it

dreadnought 2009-11-27 10:07
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by edgedemon (Post 395489)
Morning
the community will be all over any issues like a rash and I too am absolutely steaming about not having the damn thing in my hand but hang in there.
In fairness to MPD, there is nothing else to say, they said Dec 3rd, and although I hate it, we are not there yet, and all the speculation is from us wanting the thing early.

Alot of people have this phone and have no problems with it, though it is not really a fully featured phone - just dont give up as you will regret it
Agreed, though it might really help if they removed the 'delivery late November' sign they've had up on the N900 page for the last week or so. That's just false advertising.

stayloa 2009-11-27 10:17
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by dreadnought (Post 395491)
Agreed, though it might really help if they removed the 'delivery late November' sign they've had up on the N900 page for the last week or so. That's just false advertising.
Yeah I completely agree with that. I'm sure at one point it was changed to "Exclusive Delivery: December" and then it went back to "Late November" again. Why must you tease us like this?!

Dexter1759 2009-11-27 10:35
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by DannStarr (Post 395006)
My beef with MPD is that I feel I was made to believe I was ordering from the real nokia...
Yeh I initially thought they were the "face of nokia" for the UK and the they ran everything (perhaps with the exception of the flagship in London)

Quote:
Originally Posted by dreadnought (Post 395402)
...

When I was on webchat with them yesterday I brought up this issue of 'exclusivity' with them and the guy said they were only exclusive for contracts, not handsets. Hmm. I am pretty sure they did not word it that way in their original advertising of the product, though I would have to go back and check on that.
I've raised that issue with them too, and below is an extract from the webchat. Though we did have technical problems, some of the message that I sent and some that I received didn't actually appear on the screen at all, but were part of the transcript emailed to me.

Quote:
Dexter says:
I've been told that Nokia UK have start shipping, yet the MPD/Nokia Retail states "Exclusive Availability", what does that mean? because obviously, MPD/Nokia Retail are not the only ones in the UK selling it
Dexter says:
nor the first
Webshop Customer Help says:
they started shipping from the country it was made in
Webshop Customer Help says:
not to customers
Dexter says:
sorry to clarify there are a couple of people I know that have ordered direct from Nokia UK that have received their shipping email today from Nokia
Webshop Customer Help says:
Okay, that will be sim free
Webshop Customer Help says:
Nokia direct do have the stock before we do
Webshop Customer Help says:
which hopefully means we will receive ours soon
Dexter says:
(my messages don't all seem to get through to you - so forgive the shortness here) I know a couple of people that have received shipping emails today from Nokia UK
Dexter says:
so Nokia are shipping to customers
Webshop Customer Help says:
if thats what there saying
Dexter says:
what do you mean?
Webshop Customer Help says:
if Nokia direct are saying they are shipping then thats probably what they're doing
Webshop Customer Help says:
we're not the same company so i couldn't tell you
Dexter says:
that's my point your website is obviously incorrect in stating "Exclusive Availability" then isn't it? how can such a claim be made when you're not even sure when you're getting the stock? Seems like a blatant lie to me.
Webshop Customer Help says:
can you get it on a contract anywhere else?
Dexter says:
I don't know I haven't checked, but it doesn't say "Exclusively Available On Contract"
Webshop Customer Help says:
but it does say that when looking at contracts
Dexter says:
thank you very much for you help
Dexter says:
bye
I had to end the conversation there because I was getting so annoyed because I thought he was ignoring me, because the last message off him wasn't been displayed to me!

I really hope they get the stock today!!

rob_27685 2009-11-27 11:22
Re: Mobile Phones Direct N900 Customers
 
Anybody else get £2 withdrawn from their bank account today from T-Mobile? I have already done the credit check withdrawals and refunds as I ordered my N900 on 08/10

edgedemon 2009-11-27 11:28
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395659)
Anybody else get £2 withdrawn from their bank account today from T-Mobile? I have already done the credit check withdrawals and refunds as I ordered my N900 on 08/10
Just checked mine and no, I haven't had any money taked since the original £2 credit check
Damn - got all excited for a moment then...

rob_27685 2009-11-27 11:34
Re: Mobile Phones Direct N900 Customers
 
Hmm i wonder why they have done it....for a minute I tried to convince myself it was for the shipping and they would post it today........yeah right.

evad 2009-11-27 11:35
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by edgedemon (Post 395679)
Just checked mine and no, I haven't had any money taked since the original £2 credit check
Damn - got all excited for a moment then...
Question should be re-phrased slightly: did you get £2 movement on your account, and if not - are you existing T-Mobile customer?

I already have two pay monthly numbers with T-M and I didn't see any credit/debits on my account in relation to my N900 order. However, a friend of mine who also placed order with MPD and got new T-M contract (not being their customer, that is), indeed had these £2 debit/credit on this account.

dreadnought 2009-11-27 11:35
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395659)
Anybody else get £2 withdrawn from their bank account today from T-Mobile? I have already done the credit check withdrawals and refunds as I ordered my N900 on 08/10
just checked with my bank and had no such check. Ordered on 21/10 and had the £2 check then, but nothing since then.

Dexter1759 2009-11-27 11:37
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395659)
Anybody else get £2 withdrawn from their bank account today from T-Mobile? I have already done the credit check withdrawals and refunds as I ordered my N900 on 08/10
I've had £2 taken from my account too!! WTF is that about I have just check back through my statement online, and it seems they took £2 back in September when I pre-ordered, but never refunded it! What's all that about?!?!

Edit: Just to be clear they can keep my £4 if my phone is going to be dispatched on Monday!! lol

rob_27685 2009-11-27 11:37
Re: Mobile Phones Direct N900 Customers
 
I am a new T-mobile customer if that helps.

Bastards better not just be stealing 2 quid from me!

Dexter1759 2009-11-27 11:40
Re: Mobile Phones Direct N900 Customers
 
I'm also a new T-Mobile customer. Currently on O2, haven't been with T-Mobile for nearly 2 years.

rob_27685 2009-11-27 11:40
Re: Mobile Phones Direct N900 Customers
 
Hooray i'm not the only one being robbed by T-Mobile! Difference is Dexter, I did get mine refunded back in early October when I ordered. Are we the early orderers perhaps?

Dexter1759 2009-11-27 11:42
Re: Mobile Phones Direct N900 Customers
 
Hmmm, who do I contact regarding this? T-Mobile or MPD? I want my money back!!

[Edit] Just to make sure, it's simply a £2 transaction that should credit my account after the £2 transaction that debited my account? I'm looking down the Credit column on my statement for everything since 30th September and there's nothing even like £2!!

rob_27685 2009-11-27 11:43
Re: Mobile Phones Direct N900 Customers
 
MPD I would of thought. Live chat might be a good idea, i'll head over now too.......

jotei66 2009-11-27 11:45
Re: Mobile Phones Direct N900 Customers
 
Just thought this seems to be the place to look for all us MPD contract preorder customers and thought you guys may be able to help.
I only pre ordered my n900 a few weeks ago on a voda tariff, hardly no emails or updates from MPD and just shows my status as "pending stock" (I have read prev post and I realise why.)

But as I have not ordered a mobile via internet before, what exactly is process.?? Do they get em in stock, do credit check etc and then despatch or do they "pre credit check" you before any stock arrives??...as no communication from MPD I am just confused. Makes me think maybe just wait till avail in shops....far easier - all doen n dusted there and then.
No money has been taken from my bank at all.. or Voda not do that? The credit check aint an issue as I have 1 O2 contract (iphone) and a t-mobile contract too... I aint bothered when handset arives as such, but just some clarification on how my order is progressing would be nice from MPD..
New here and great forum and info too... any help appreciated, cheers guys (n girls)
Gez

dreadnought 2009-11-27 11:45
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395716)
MPD I would of thought. Live chat might be a good idea, i'll head over now too.......
please post with their response, would be interesting to know why this is happening now...the eternal optimist in me is hoping that it means they have the N900s in stock and are conducting a final credit check before shipping them out :D

Dexter1759 2009-11-27 11:45
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395716)
MPD I would of thought. Live chat might be a good idea, i'll head over now too.......
Yeh it's not working though! typical!

rob_27685 2009-11-27 11:48
Re: Mobile Phones Direct N900 Customers
 
Haha same! I'm gonna keep refreshing though until I get through, that £2 would buy me a pint, well 2/3's of a pint haha!

Would be interesting to know where those who haven't had the £2 withdrawal today are in the queue as I think you and I would be quite high up in the queue.....

Dexter1759 2009-11-27 11:48
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by dreadnought (Post 395721)
please post with their response, would be interesting to know why this is happening now...the eternal optimist in me is hoping that it means they have the N900s in stock and are conducting a final credit check before shipping them out :D
If the credit check were from MPD I'd be inclined to agree but it's T-Mobile. My best guess is that once a credit check has been performed but the account hasn't yet been activated they perform another one or something?

DannStarr 2009-11-27 11:48
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by Dexter1759 (Post 395714)
Hmmm, who do I contact regarding this? T-Mobile or MPD? I want my money back!!

[Edit] Just to make sure, it's simply a £2 transaction that should credit my account after the £2 transaction that debited my account? I'm looking down the Credit column on my statement for everything since 30th September and there's nothing even like £2!!

I would expect your £2 to be credited to your first bill

rob_27685 2009-11-27 11:49
Re: Mobile Phones Direct N900 Customers
 
I'm in.....

stamenkd 2009-11-27 11:50
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395727)
Haha same! I'm gonna keep refreshing though until I get through, that £2 would buy me a pint, well 2/3's of a pint haha!

Would be interesting to know where those who haven't had the £2 withdrawal today are in the queue as I think you and I would be quite high up in the queue.....
I think 'Steve' is helping himself to the £2 then having a laugh misinforming everyone on this forum!

On a serious note, with HSBC these transactions don't show up straightaway.. Probably won't be until Monday before I can see if they did the £2 again for me

Dexter1759 2009-11-27 11:50
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by DannStarr (Post 395730)
I would expect your £2 to be credited to your first bill
I did think that but rob_27685 says he got his refunded to his bank account!

Dexter1759 2009-11-27 11:51
Re: Mobile Phones Direct N900 Customers
 
Quote:
Originally Posted by rob_27685 (Post 395732)
I'm in.....
stuck with this atm:

Quote:
Please wait. A representative will be with you shortly.
One moment please...
We apologize for the delay. A representive will be with you shortly.
Neil says:
hello?

rob_27685 2009-11-27 11:51
Re: Mobile Phones Direct N900 Customers
 
Yeah mine came out and in again within a day or 2. Just waiting for a MPD representative at the mo...

Dexter1759 2009-11-27 11:52
Re: Mobile Phones Direct N900 Customers
 
My chat window just died (well it said rep was unavailable give us your email addy or something)

rob_27685 2009-11-27 11:53
Re: Mobile Phones Direct N900 Customers
 
Same, trying again now

cferrism 2009-11-27 11:54
Re: Mobile Phones Direct N900 Customers
 
My balance is down 2.50 but can't see if this is the same thing or not. Can't think of anything else it could be so going to assume it is and hope that this is the process finally getting underway :rolleyes:

Dexter1759 2009-11-27 11:56
Re: Mobile Phones Direct N900 Customers
 
On the phone... saying it's because they have to do a "mini check" after the previous check was done so long ago...money should have been refunded....need to email them.

dreadnought 2009-11-27 11:56
Re: Mobile Phones Direct N900 Customers
 
my hope is that they've received their order. This post suggests that Nokia flagship London might have theirs (shop is still closed when it should be open!) and I'm hoping MPD got theirs as part of the same delivery.

http://talk.maemo.org/showpost.php?p...postcount=1565

Of course, this is utterly vacant speculation, so feel free to ignore this stuff.

rob_27685 2009-11-27 11:57
Re: Mobile Phones Direct N900 Customers
 
That message on the chat saying no-one is available and it might not be office hours is the biggest joke ever! Its midday, have they all p1ssed off to the pub for lunch?!

jotei66 2009-11-27 11:59
Re: Mobile Phones Direct N900 Customers
 
The Live Chat never works for me - tried it a few days ago, just constantly waiting for rep? ? ... lol..mind you considering so many prob in same boat as me they ignore the chats cos too busy...


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