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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)
-   -   N900 shipping delayed (https://talk.maemo.org/showthread.php?t=33313)

mak 2009-11-13 15:10
Re: N900 shipping delayed
 
Quote:
Originally Posted by jsa (Post 374990)
They have delayed it ONE time, not several! They have told WHY it was delayed, and they have told it's now SHIPPING from the factory! What more do you want? No, Peter doesn't know what the exact date and time is when you get yours.
can't understand why people defend this kind of marketing. are you a nokia clerk? :eek:

mak 2009-11-13 15:15
Re: N900 shipping delayed
 
Quote:
Originally Posted by God (Post 375002)
He probably works for Nokia & it's his fault they're being delayed.

x.X
i don't think he's a nokia supporter
a) he writes more than 3 words in his answer
b) the used words are not "copy$pasted" from there website

:rolleyes:

jsa 2009-11-13 15:22
Re: N900 shipping delayed
 
No, I don't work for Nokia. I'm just baffled that people are going batshit insane here about a relatively minor delay done for a good reason.

jsa 2009-11-13 15:32
Re: N900 shipping delayed
 
Quote:
Originally Posted by God (Post 375020)
It's not all about the delay (which isn't minor) it's about the way Nokia work with the customers. First of all, they keep it all a SECRET...and then they can't even give us dates! It makes the customer feel like he's being served by 11 year olds. And it's not been the first time...that's the problem.
Keep what secret? And didn't I already explain why it's impossible to know the exact date when you'll have yours.

They could always announce the device only when distributors have them in stock, I guess that's what you'd want?

wimz 2009-11-13 15:32
Re: N900 shipping delayed
 
A company like nokia should be able to give a real release date and not hope and guess when its released.

meyma 2009-11-13 15:34
Re: N900 shipping delayed
 
Post number 3333 is not far.

RRuo 2009-11-13 15:42
Re: N900 shipping delayed
 
I am not asking for date for each one off us, I would like the date when even first one of us get the device. Nokia has been shipping all the week, but I have not heard about anybody to really seen a device nor get an email telling one is on its way.

Shaichico 2009-11-13 15:49
Re: N900 shipping delayed
 
Peeps,

You got to realise what was the main issue for the delay. The main issue as far as I know was due certain Simcards that didnt work some one correct me if I'm wrong. it is quite possible that upon investigating the bug it is quite possible that they found that it may not be only resident to one operator and became a show stopper.
Hence, making sure that Maemo FW update was available delaying the shipment.

I honestly don't think the issue here was from Nokia. It was quite possible the Maemo was the issue and making a stable FW so that the phone capability was working and Nokia stressed to Maemo that this bug has to be fixed and is core to their sucessful rollout of the product. Again, someone from Maemo should correct me if I'm wrong.

mchu6am4 2009-11-13 15:52
Re: N900 shipping delayed
 
NOKIA marketing, communications and customer service - STINKS. (FULL STOP!) :mad::mad::mad::mad::mad::mad::mad::

jaark 2009-11-13 15:56
Re: N900 shipping delayed
 
To be able to give a solid release date from every retail outlet, Nokia would have to say nothing about plans and intentions and not give a glimmer of information until everything is ready and they were almost shipping from the factory.
Then they would have to give retailers strict instructions to not sell stock until some artificial and planned release date that is suitably late to account for unpredicatble delays in shipping and importing.

In this case the initial announcement would have been about Nov 7th-8th.pf a release date of, say, Nov 27th. Many retailers would have them on the 16th but not allow anyone to buy them until Nokia's conservative release date is reached. That is how other manufacturers do it and that actually results in the device being in your hands at a later date.

Nokia's current release tactic is to get them to the retailers as quick as possible and allow them to ship them to customers as quick as possible.

What would you rather, a definate date of November 27th or the vagueness of 'as soon as your retailer gets them'?

The N900 is an open device, the pre final build announcement is a courtesy to the community to allow developers to hit the ground running without using restrictive NDAs.

It's a difficult and painful process but, in the long run results in a better device quicker at the expense of a rock-solid release date. I thank Nokia for doing it this way.

JD2010 2009-11-13 15:57
Re: N900 shipping delayed
 
Quote:
Originally Posted by meyma (Post 375037)
Post number 3333 is not far.
I said in an earlier post most of the people here will get their phone at post 4000 some will get it at 3500

danielwilson 2009-11-13 16:01
n900 been removed from mobile phone direct
 
I have just been on the mobiles phone direct web site and the n900 has been removed from the web site

noobmonkey 2009-11-13 16:03
Re: n900 been removed from mobile phone direct
 
Quote:
Originally Posted by danielwilson (Post 375068)
I have just been on the mobiles phone direct web site and the n900 has been removed from the web site
Happenned about 5 days ago :) - no answer - but on the MPD front page the N900 banner links to the nokia retail store now.

jaark 2009-11-13 16:03
Re: n900 been removed from mobile phone direct
 
Their site redirects you to nokia retail, which is .... the same company.

JD2010 2009-11-13 16:05
Re: N900 shipping delayed
 
Quote:
Originally Posted by mchu6am4 (Post 375055)
NOKIA marketing, communications and customer service - STINKS. (FULL STOP!) :mad::mad::mad::mad::mad::mad::mad::
I think we should make this thread more optimistic. If we always bi/tch and complain they will close it. Our device will come. I think for the Iphone people where making line up and many many people couldn't buy it first and it was still the case because people were paying increadbly high price for nothing. I got an Iphone 3gs that I didn't open and sold it on ebay for 850$ people want it so badbly and can't have it.

We will have it soon it is not a question of months now it's a question of days and week. Peter said during november and I think this time they are doing the best to respect their word. So more positiv?

abb_eliten 2009-11-13 16:07
Re: N900 shipping delayed
 
Quote:
Originally Posted by Shaichico (Post 375053)
Peeps,

You got to realise what was the main issue for the delay. The main issue as far as I know was due certain Simcards that didnt work some one correct me if I'm wrong. it is quite possible that upon investigating the bug it is quite possible that they found that it may not be only resident to one operator and became a show stopper.
Hence, making sure that Maemo FW update was available delaying the shipment.

I honestly don't think the issue here was from Nokia. It was quite possible the Maemo was the issue and making a stable FW so that the phone capability was working and Nokia stressed to Maemo that this bug has to be fixed and is core to their sucessful rollout of the product. Again, someone from Maemo should correct me if I'm wrong.
I'm pretty sure the delay doesn'e have something to do with the lack of support for newer sim cards, since Nokia Sweden has postponed the release here even longer beacuse of this

according to product manager Klas Ström, the firmware update fixing the sim card bug won't be ready earliest w.49 which probably means it will be used in new phones a couple of weeks after that

or something...

sharper 2009-11-13 16:12
Re: N900 shipping delayed
 
Quote:
Originally Posted by jsa (Post 374978)
The packages are shipping from Korea to all over the world. How could he possibly know when exactly are they going to reach distibutor X in country Y?
I'm not interested in personalising this to what Peter should or should know but this is not Nokia's first barbecue. They release probably tens of new handsets every year so of course they should have a very good view of how it will go.

And of course they do know how it will go - the problem is they only share that information with their business partners not the consumers.

Shaichico 2009-11-13 16:27
Re: N900 shipping delayed
 
Quote:
Originally Posted by abb_eliten (Post 375076)
I'm pretty sure the delay doesn'e have something to do with the lack of support for newer sim cards, since Nokia Sweden has postponed the release here even longer beacuse of this

according to product manager Klas Ström, the firmware update fixing the sim card bug won't be ready earliest w.49 which probably means it will be used in new phones a couple of weeks after that

or something...
True... understood but considering this FW update. it would have need to be pass a certain stage e.g. testing before its release to be available to endusers. I sincerely believe that there was more to this than just this bug of the Simcard. So, the delay could have been a cascading issue which involve the simcard bug.

Imagine this scenario if only 40% of the world population who purchased the N900 and it did not work with their operator. That would be a major blow for Nokia and Maemo

jaark 2009-11-13 16:34
Re: N900 shipping delayed
 
Quote:
Originally Posted by sharper (Post 375085)
I'm not interested in personalising this to what Peter should or should know but this is not Nokia's first barbecue. They release probably tens of new handsets every year so of course they should have a very good view of how it will go.
Yes, different distribution points will receive stock at different times then different retailers will receive stock from the distribution at different times, the each retailer will have different turn-around times to ship stock off to end customers.

The only thing anyone in their position can state with any accuracy is when it leaves their factories, they cannot give a date when it leaves retailers without artificially delaying he release from all retailers.

sharper 2009-11-13 16:37
Re: N900 shipping delayed
 
Quote:
Originally Posted by jaark (Post 375115)
The only thing anyone in their position can state with any accuracy is when it leaves their factories, they cannot give a date when it leaves retailers without artificially delaying he release from all retailers.
I'm sorry but I don't think you know how businesses operate. Nokia and the retailers it ships to all talk to each other. You must surely know that when you're buying any other product other than a new Nokia device you know exactly where and when to go buy it.

pagesix1536 2009-11-13 16:38
Re: N900 shipping delayed
 
This is starting to sound a lot like the original Asus Eee PC and Everex Cloudbook releases to me. I preordered one of each for what seemed like 3 or 4 delays on release dates. When I finally got my Everex Cloudbook, it was outdated already.

les_garten 2009-11-13 16:38
Re: N900 shipping delayed
 
Quote:
Originally Posted by jaark (Post 375115)
Yes, different distribution points will receive stock at different times then different retailers will receive stock from the distribution at different times, the each retailer will have different turn-around times to ship stock off to end customers.

The only thing anyone in their position can state with any accuracy is when it leaves their factories, they cannot give a date when it leaves retailers without artificially delaying he release from all retailers.
I buy stuff from China all the time. The guy who sends it to me knows when it will get to me to the day. He can do the same with people in other countries. I'm thinking if I'm selling zillions of phones each year, I would pretty much be able to tell you exactly how things are done, down to the day.

Renesis 2009-11-13 16:44
Re: N900 shipping delayed
 
Quote:
Originally Posted by jaark (Post 375065)
What would you rather, a definate date of November 27th or the vagueness of 'as soon as your retailer gets them'?
I would Much rather have a global (or at least nationwide) release date. Even if it's farther away it gives me something to look forward to, as opposed to checking amazon every 6 hours like I've been apt to do lately...

mak 2009-11-13 16:51
Re: N900 shipping delayed
 
Quote:
Originally Posted by Renesis (Post 375129)
I would Much rather have a global (or at least nationwide) release date. Even if it's farther away it gives me something to look forward to, as opposed to checking amazon every 6 hours like I've been apt to do lately...
FULL ACK! :mad:

JD2010 2009-11-13 16:54
Re: N900 shipping delayed
 
If we look store in us should get it by next week. I think it is the same for other country so my best beth is at the end next week or beginning of the following week we are going to see people saying that they have receive their unit

http://www.shopblt.com/cgi-bin/shop/...!#Availability

arpwatch 2009-11-13 17:01
Re: N900 shipping delayed
 
Quote:
Originally Posted by JD2010 (Post 375140)
If we look store in us should get it by next week. I think it is the same for other country so my best beth is at the end next week or beginning of the following week we are going to see people saying that they have receive their unit

http://www.shopblt.com/cgi-bin/shop/...!#Availability
I've been monitoring that page as well. They don't know any more than we do (if they do they aren't showing it), they just keep pushing the ETA date back as the days pass.

rushman 2009-11-13 17:19
Re: N900 shipping delayed
 
Hi
from rushman.
i have just received an email from nokia U.K
Giveing a probable date of the 19th for dispatch to me

krk969 2009-11-13 17:39
Re: N900 shipping delayed
 
Quote:
Originally Posted by rushman (Post 375177)
Hi
from rushman.
i have just received an email from nokia U.K
Giveing a probable date of the 19th for dispatch to me
Hi Rushman,

when did you pre-order yours from Nokia UK ?
I did mine on the 21st of Oct.
Are they shipping all pre-orders , any idea ?

thanks

Shiggy 2009-11-13 17:41
Re: N900 shipping delayed
 
Quote:
Originally Posted by JD2010 (Post 375140)
If we look store in us should get it by next week. I think it is the same for other country so my best beth is at the end next week or beginning of the following week we are going to see people saying that they have receive their unit

http://www.shopblt.com/cgi-bin/shop/...!#Availability
Called up BLT and talked with a nice CS Rep.

I let him know about my situation and how I have a deadline to receive the N900. He let me know the ETA date listed on their site is the date that was given to them from Nokia. But from his experience with Nokia it usually takes up anywhere from a week to a month for them to actually receive devices from them. He also let me know that I wouldn't probably receive one from them before December if I ordered from them. I thanked him graciously for being truthful.

In regards to Customer Service, I have to say talking to BLT was ten times better than talking with NewEgg. He was at least willing to tell me the truth and not lead me on. Unlike NewEgg's CS who blatantly lied to me earlier in order to gain the sale.

les_garten 2009-11-13 17:47
Re: N900 shipping delayed
 
Quote:
Originally Posted by Shiggy (Post 375199)
Called up BLT and talked with a nice CS Rep.

I let him know about my situation and how I have a deadline to receive the N900. He let me know the ETA date listed on their site is the date that was given to them from Nokia. But from his experience with Nokia it usually takes up anywhere from a week to a month for them to actually receive devices from them. He also let me know that I wouldn't probably receive one from them before December if I ordered from them. I thanked him graciously for being truthful.

In regards to Customer ServiceI have to say talking to BLT was ten times better than talking with NewEgg. He was at least willing to tell me the truth and not lead me on. Unlike NewEgg's CS who blatantly lied to me earlier in order to gain the sale.
Indeed! But in NewEgg's defense, I would say that the CS REp is a salesman, not a logistics management salesman. Yes, they use the same tactics as a guy hawking electronics on 57th St. But Newegg is so easy to deal with, I can't really fault them for this, it is what it is. If you could actually reach someone at Newegg that "knew" anything, I bet it would be a different story. We need a mole on the inside!

arpwatch 2009-11-13 17:47
Re: N900 shipping delayed
 
Quote:
Originally Posted by Shiggy (Post 375199)
Called up BLT and talked with a nice CS Rep.

I let him know about my situation and how I have a deadline to receive the N900. He let me know the ETA date listed on their site is the date that was given to them from Nokia. But from his experience with Nokia it usually takes up anywhere from a week to a month for them to actually receive devices from them. He also let me know that I wouldn't probably receive one from them before December if I ordered from them. I thanked him graciously for being truthful.

In regards to Customer Service, I have to say talking to BLT was ten times better than talking with NewEgg. He was at least willing to tell me the truth and not lead me on. Unlike NewEgg's CS who blatantly lied to me earlier in order to gain the sale.
December? Hah!!

I ordered from newegg. I'm waiting till Monday then canceling if I don't hear anything from them. It was either this or a laptop so I guess I'm going back to the laptop plan. Oh well. :(

tanekray 2009-11-13 17:49
Re: N900 shipping delayed
 
Quote:
Originally Posted by Shiggy (Post 375199)
Called up BLT and talked with a nice CS Rep.

I let him know about my situation and how I have a deadline to receive the N900. He let me know the ETA date listed on their site is the date that was given to them from Nokia. But from his experience with Nokia it usually takes up anywhere from a week to a month for them to actually receive devices from them. He also let me know that I wouldn't probably receive one from them before December if I ordered from them. I thanked him graciously for being truthful.

In regards to Customer Service, I have to say talking to BLT was ten times better than talking with NewEgg. He was at least willing to tell me the truth and not lead me on. Unlike NewEgg's CS who blatantly lied to me earlier in order to gain the sale.
So they didn't say anything about MPD / Nokia having exclusive rights to sell the phone for 2 months? That takes it to Jan 2010 for everyone else if that info is correct.

Erebo 2009-11-13 17:57
Re: N900 shipping delayed
 
I have a mail from Nokia, they say we'll have the N900 in the week 60 of this year.......... oh wait a second ...... :p

switch2ux 2009-11-13 17:59
Re: N900 shipping delayed
 
Quote:
Originally Posted by Erebo (Post 375217)
I have a mail from Nokia, they say we'll have the N900 in the week 60 of this year.......... oh wait a second ...... :p
thanks ... another heart attack ... I'm getting used to in the past weeks :cool:

Nitchers 2009-11-13 18:08
Re: N900 shipping delayed
 
Only managed a few irate calls today to Nokia, never managed to get hung up on either, they are still sticking to the 19th. Tbh i'm well past caring, 14th of December is my cut off then i cash my chips in and turn to drink, or glue or possibly both.

romanianusa 2009-11-13 18:09
Re: N900 shipping delayed
 
I am curious as to why they keep delaying it?? What have they improved on the device???

Dave999 2009-11-13 18:11
Re: N900 shipping delayed
 
usb host?:)

Bratag 2009-11-13 18:13
Re: N900 shipping delayed
 
The only thing I am curious to is why in the name of the Great Spaghetti Monster do they remain so frigging closed mouthed about the release date. I mean they have announced its shipping so its pretty much the final build - either that or they are still BSing us and it hasnt started shipping at all.

nuknuk 2009-11-13 18:14
Re: N900 shipping delayed
 
Quote:
Originally Posted by rushman (Post 375177)
Hi
from rushman.
i have just received an email from nokia U.K
Giveing a probable date of the 19th for dispatch to me
More Evidance please.

mklass 2009-11-13 18:17
Re: N900 shipping delayed
 
Quote:
Originally Posted by rushman (Post 375177)
Hi
from rushman.
i have just received an email from nokia U.K
Giveing a probable date of the 19th for dispatch to me
I think it's lies..


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