Re: shop.nokia.co.uk cancelled my order - UK
 

To slightly expand on that post; I've just got off the phone with the Nokia UK shop (who I'm pretty sure aren't actually in the UK judging by the accents). I explained the situation in full, with dates, and that I wanted to re-order, but at the agreed 15% discounted price. The chap I was talking to did so and confirmed the total as £434.14 (inc. express delivery). He went on to say that had I called ten minutes earlier, he wouldn't have been able to help since they didn't have a solution for the discount code problem, but that now they did.

I haven't received a confirmation email yet, but for anyone in a similar situation I'd suggest giving them (another) call.

Re: shop.nokia.co.uk cancelled my order - UK
 

Myself and a few others I contacted (all Barclaycard VISA), had their cards marked as 'Fraud'.

Meaning if you tried to use the card anywhere else it would have been declined.

Quick call to card company to go through recent transactions and say they are all ok, and you are back in business.

Re: shop.nokia.co.uk cancelled my order - UK
 

Afraid not. I ordered on 1 Oct, no discount or promotion codes. My order was cancelled at the end of month, same time as all the other cancellations due to 'errors'. Eventually I got Nokia to call me back, and they put in a new order for me. That one was cancelled yesterday, about 20 minutes after I'd verified the charge on my credit card using the bank's automated callback.

I don't think there's any overreaching pattern behind it, other than vague incompetence. The Nokia online store and sales implementation is shockingly poor, from the interface, all the way down through the e-commerce stack, to the customer support ( e.g. when I phoned up about my first cancellation, I sat on hold for 15 minutes until a harrassed-sounding operator picked up, cut me off with a curt 'is a mistake', and hung up on me ).

It was a bit of a punt for me at the time, having never used it before, but the promise of an early pre-order sounded fun (back in September), and I felt like it might be showing Nokia a little extra support. Well, I won't be using their online store again after this farrago, and I will make sure I warn off anyone I know from using it in the future.

It looks like the devices will be in mainstream retail in a week or two now, which after all this time doesn't seem too awful a wait. I will probably still get one, but I will use another retailer that I can trust.

Re: shop.nokia.co.uk cancelled my order - UK
 

Sounds promising! What number did you call?

Re: shop.nokia.co.uk cancelled my order - UK
 

What a bunch of jokers.

Just got off the phone to the charming Chris again, who basically said they can reprocess th order but only with a 15% discount as head office have kindly provided one to affect the people whi have been affected by this unfortunate incident.

You know what screw Nokia. I shall be purchasing an Android device and Nokia will never see a penny from my household again!

Re: shop.nokia.co.uk cancelled my order - UK
 

I used HSBC card too, but only with 1 code. Went through fine, card got debitted.

Re: shop.nokia.co.uk cancelled my order - UK
 

Yep i just called and got the same BS. I had 3 codes on my original order but now they will only accept one. Not sure if I should order it or wait and see if Orange get it soon as I am due an upgrade.

Re: shop.nokia.co.uk cancelled my order - UK
 

That's good news.
15% or 30%?
Try push it for 30%, might go get myself another N900

Re: shop.nokia.co.uk cancelled my order - UK
 

What number did you call?

Re: shop.nokia.co.uk cancelled my order - UK
 

Just re-order my phone with 15% discount. Coln/Colin (had what sounded like a Finnish accent) handled my order. Everything was working very slowly because of the number of calls and orders they were receiving. He couldn't give me any confirmation of when it would be dispatched and I couldn't keep my place in the queue (original order was in the middle of October). Apparently they need to "get control of the stock" before than can start dispatching. I have an image of men with butterfly nets in the warehouse.