Re: Customer Service Nightmare For Nokia N900
 

I already sent e-mail to that address and I sent fax to Nokia head office and I will keep sending to any place I can.
Hopefully, someone will initiate Class Lawsuit and I

Re: Customer Service Nightmare For Nokia N900
 

Heh,
if they delivered some phones, their phones wouldn't be so busy!

Re: Customer Service Nightmare For Nokia N900
 

You wouldn't expect Nokia to know anything about computers ...

Re: Customer Service Nightmare For Nokia N900
 

Now I know who to send my hitman after for deciding to ignore Asia when launching the N900.

Re: Customer Service Nightmare For Nokia N900
 

So, I guess this would be the right place for me to share my ongoing nightmare with Nokia's N900 ordering:

It all started on a nice Saturday afternoon (12/05/09), when I finally made the decision to place a purchase order on Amazon, because they were offering it for $499 (after mail-in rebate).
At first their estimated delivery was set to 12/23/09, so I modified the shipping method and added the $10 for 3 day shipping, which brought the ETA down to 12/9/09 - which was pretty cool, until they changed the date on me the next day - modifying it to 12/17.

I got frustrated and thought I would have better luck going to the source; Nokia.com - even if it was about $100 more expensive (I just wanted to have that damn thing in my hands already :-)). Boy was I wrong about having better luck with nokia.com. I placed the order on 12/12 and called sales on the following Monday (12/14) to verify my order. It only took 30 minutes wait time until I finally got to talk to a rep. who told me that the order was OK and that the phone is being prepped for shipping and that I should expect to see a tracking number within the next 24 hours.

Yippy - I thought. Well, turned out I was happy for no reason, as the next day came and went and another call to them gave me the exact same answer. On Wednesday, 12/16, I called again and demanded to know what's going on. So this pseudo supervisor told me that she'll put in an inquiry with management, which could take 24 - 48 hours.
OK, so I called after about 30 hours and was told that I would have to wait the full 48 hours before getting a response. So I called back on Friday, 12/18, only to hear some snot-nose rep tell me he'd run another inquiry, cause the first one didn't seem to have gotten a response (YA"THINK!!!?). That's where I lost it and demanded to talk to a real supervisor. After a bit of arguing and yelling, I finally got to talk to one and she actually was very nice and intelligent and gave me a real explanation of what happened - which was they had trouble keeping up with the pre-orders and that caused the delays. But she assured me that they now had over 500 units in stock and that if I would be just a little bit more patient, I would still get it before X-Mas. I told her that if it's not on a truck heading towards my house by 12/23 at the very latest, I would cancel the order. She agreed and promised me that everything would be fine.
Well, the 22nd rolled around and still no change in status of my order. Finally, on 12/23 that supervisor called me and admitted defeat in a very apologetic manner. She credited my card back and we parted as 'friends'.

As soon as I got back to my desk that day I went to newegg.com and ordered it from there, with a 3-day shipping condition.
They, as always, were very proficient and got the thing on a plane from CA to the east -cost the very next day. So, by 12/24 it was already in KY and I had every reason to believe that I would get it to my home in OH on 12/28 or 12/29 (today). Well, somebody must have given me the stank-eye, cause now it's lost somewhere in freakin Louisville, KY and UPS just updated their shipping status to "Rescheduled" and now my new ETA is 1/4/2010. Maybe I'll have better luck in the new year...

Anyway, Happy New Year to ya'll!

Re: Customer Service Nightmare For Nokia N900
 

Dear all,

I bought a N900 Nokia today and I want to use messenger on it.
Unfortunately it doesn’t work!
I’ve found a youtube video about how to install messenger called a pidgin’ ( that’s how I actually understood it)
I insert the information which the guy insert as well but it doesn’t work at all ==> MAEMO-Extras..
Is it possible that this program doesnt work for switzerland because that’s where I live..
it’s really dissapointin’ at this point that I spent 800fr. for this handy and msn messenger wont work on it.
Can you guys help me out? that would be really kind of you…
Have a nice day greeets Julia

Re: Customer Service Nightmare For Nokia N900
 

I know your pain. NokiaUSA is populated by idiots.
Why would you buy from th anyways? Go with amazon.com