Re: Awesome Nokia support (sarcasm alert)
 

i think that was the point ... could have read it wrong so hard to tell with text.

Re: Awesome Nokia support (sarcasm alert)
 

LOL! I was just in Philly 2 months ago. Great city! And everyone was very nice.

Re: Awesome Nokia support (sarcasm alert)
 

Yep, that was the point.

Although people on here have much better suggestions than the official nokia rep when it comes to flashing, hacking/modifying etc. they cannot help with hardware problems and Maemo.org is not a venue for such.

:cool:

Re: Awesome Nokia support (sarcasm alert)
 

come back!!!!!! lol.. i love my city. now if only they would put a darn nokia store here so i dont have to drive all the way to NY that would be awesomeness!!

Re: Awesome Nokia support (sarcasm alert)
 

First, eBay does not instill trust in the items being sold. Anyone that depends on eBay as a parts supplier is likely to be a gambler. I certainly wouldn't buy parts from eBay if I'm a business. Second, why should I be relegated to eBay, online auctions and partsed-out sales from damaged units for something that was STILL being sold new within the last 2 years? Why is Nokia unable to provide replacement parts or at least provide me a local repair shop I can walk into to get said parts?

I had to replace my Droid recently. I didn't have to mail it anywhere. I walked in and within the same hour, I walked out with a replacement. That was refreshing, after my ordeals with Nokia. I recently had to return a Motorola stereo bluetooth headset to Amazon--even THEY mailed me a replacement product immediately without even telling me to mail mine first (leaving me out a headset). I got the replacement headset in three days by mail and I didn't even need to pay for the RMA shipping back. That's Verizon and Amazon... and both of them treated me like a customer. I'm pretty certain I'll be recommending them to anyone that wants to be treated well if they have hardware problems.

In fact, I think I just did. By testimonial, even.

Nokia--not so much.

Re: Awesome Nokia support (sarcasm alert)
 

Now that the senseless "racism" rhetoric has finally subsided, it does seen quite odd that parts cannot be found and/or replaced without having to send in the entire phone.

I've received parts for past Motorola phones and all I had to do was send in my broken bit. Just did that for my Motorola HX-1 Endeavor bluetooth earpiece. Just sent in my broken earhook, they had already sent me the replacement.

The whole send it in process bothers me when I can get parts usually from http://cnn.cn or such quickly and/or cheaply usually.

Oh well. Nokia's support leaves a lot to be desired. I've run my rounds with them over my N810.

Re: Awesome Nokia support (sarcasm alert)
 

You guys can only imagine how crazy I got when I first joined here and tried to help you from the inside. So many suggestions, including spare parts, fell on deaf ears...

Re: Awesome Nokia support (sarcasm alert)
 

Absolutely.

If it´s simple enough for me to do it myself, just ship me the damn part and I´ll ship you what broke if you really want it.

A smart business will not want to waste:
- A the customers time
- B the customer service reps time
- C a technicians time on looking at a non-technial issue
- D Additonal shipping costs for shipping a phone versus a minor
item such as a battery cover.

I called Dell up the other day as the keyboard on my laptop was screwed up. 5 minutes of wait, I give them the serial of my laptop and 5 minutes later a new keyboard has been Fedex´ed to me. On warranty, no haggling, no guiding me around their website, and no representative with a speaking impediment.

Why on earth would Nokia want or need the N900 sent over to them for a battery cover or stylus for that matter?

It´s piss poor customer service.

Re: Awesome Nokia support (sarcasm alert)
 

In fact, that's my FIRST memory of you--when people needed new kickstands and you offered to give someone one of yours. It's been a long-standing problem and one that I still can't believe Nokia continues to ignore. It infuriates me something violent.. and you can't imagine how much I love and appreciated Amazon and Verizon for their excellent customer support when I had to do returns.

I had bought Nokia stuff one after another for a little while until it really started to irk me something awful to call them for customer support. At this point, even if Nokia made a stellar product, I would have to REALLY think about my past experience and whether I ever want to go through that again.

Hell... what do I have to do to get a new stylus? Send back my tablet for a replacement? ARE YOU FRIKKIN KIDDING ME???

Re: Awesome Nokia support (sarcasm alert)
 

I guess Texrat's fight for spare parts would now quickly be shifted to Off Topic and kept off the Active Topic list now, because really, this isn't the proper site to discuss that.

That's one my first memories of Texrat too.

For those interested in my paranoid delusions, I'm now thinking that what will eventually happen is that InternetTabletTalk will return (since what's the point of an ever-dwindling maemo.org site?) and then Nokia will drop support of the site (since it won't be Nokia oriented) and then Reggie will drop support of the site.

But I personally could live with all that, as long as the ITT site kept afloat. Bring back the obnoxious ads and just talk about Internet tablets! Stop restrictions on the Active Topics list, because as soon as Nokia stops being a sponsor, there will be no more incentive to complain about Nokia products here than Apple products!