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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Buy & Sell (https://talk.maemo.org/forumdisplay.php?f=27)
-   -   Formal Complaint to the BBB about N900 shipments (https://talk.maemo.org/showthread.php?t=36958)

Ayle 2009-12-20 00:00
Re: Formal Complaint to the BBB about N900 shipments
 
Quote:
Originally Posted by argoldst (Post 434527)
HOLY SH*T!!!!! My order just shipped. I got an email. I guess I made a big enough stink.

What is odd is that I was upgraded to overnight shipping but yet it shows shipped Dec. 18 with delivery date of Dec.23 with no tracking number.

Who knows that is really going on but could be a good sign. I will keep everyone posted.

And for all those doubters that think making a stink doesn't help, in some cases, if you get to high enough people, it does.
When did you order?

argoldst 2009-12-20 01:38
Re: Formal Complaint to the BBB about N900 shipments
 
I ordered 11/5 and was a big complainer re this whole fiasco.

Anything I can do to help others, I will.

sevdali 2009-12-20 04:59
Re: Formal Complaint to the BBB about N900 shipments
 
mine shipped and will be delivered on 12/23.

rm42 2009-12-21 17:19
Re: Formal Complaint to the BBB about N900 shipments
 
Well, I finally got a reply from Dell:

Quote:
Hi,

I do apologized I was not able to get back to you soon. I got sick and had to take a rest. It shows that the we have generated a tracking # for the N900. UPS tracking # 1Z99999999999. Please let me know if you are still interested to receive the item. Thank you.


Regards,

S*****
Dell Inc. | Americas Customer Care
Work Days: Mon - Thurs
Work Hours: 08:00a.m.-7:00p.m.CST
Here is my reply:

Quote:
Yes, of course I am interested in getting the item. I noticed the change in my order page to shipped. It said that it was to arrive by 12/26. Do you mean to tell me that it is still on hold some how?

By the way, I wrote a little article summarizing my experience with this order here:

http://www.themaemo.com/dell-pre-order-nightmare/

I realize that you have done the best you can, but maybe you can forward this to your supervisors so that they can see the grief that is caused by their current method of shipping orders.

Sincerely,
[rm42]

Clayton 2009-12-21 18:39
Re: Formal Complaint to the BBB about N900 shipments
 
It seems obvious what Dell has done.

They mistakenly issued preorders of the N900 at a hefty loss and they delayed shipments to those who preordered in hopes that they would cancel their orders.

I ordered my n900 on the 18th of December from Amazon and it is shipping out today with a delivery date of December 23.

zartan 2009-12-22 14:58
Re: Formal Complaint to the BBB about N900 shipments
 
Wow the impossible has happened, my order shipped. I'm leaving my BBB complaint open until I hear they have shipped to everyone from 11/5

argoldst 2009-12-22 16:24
Re: Formal Complaint to the BBB about N900 shipments
 
While mine says shipped I still do not have a tracking number. Does anyone else who ordered 11/5?

Texrat 2009-12-22 16:28
Re: Formal Complaint to the BBB about N900 shipments
 
I'm willing to bet rm42's squeaky wheel got a little grease... and benefitted everyone involved.

Nicely done. This thread should be a shining example of how to battle bad service.

argoldst 2009-12-22 18:17
Re: Formal Complaint to the BBB about N900 shipments
 
it really never ends. finally got a tracking number but they shipped it to the wrong address. can they get anymore incompetent?

rm42 2009-12-23 12:56
Re: Formal Complaint to the BBB about N900 shipments
 
I am not positive yet, but it seems that they cancelled my order. Here is the latest:

Quote:
Dear Ms E*********,

Could you be so kind as to inform me of the status of my order? When I go into the "My Account" area of your website, it tells me that there are "No recent orders to display". If my order was cancelled, I would have at least expected to be notified about it. If indeed it was cancelled, I would be very interested in hearing an explanation. I was never rude to you. I never used foul language. I never yelled at you. The only explanation I can think of is that you didn't like the article I wrote about my experience with this order.

http://www.themaemo.com/dell-pre-order-nightmare/

But, that article was completely factual. I also made sure to respect your privacy by making sure that your name and telephone number was never mentioned. If Dell expects only positive feed back, this is surely not the way to get it.

Respectfully,

[rm42]
Amazing!


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